Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Broomfield
ProgentProgent's consulting support for IT service firms in Broomfield Colorado allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular network services team. These services can ease the way for you to grow your revenue, expand your service offerings, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop support technicians, IT admins, and data security consultants have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's range of expertise allows you to broaden the capabilities of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network support firm with two decades of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network engineers of any private computer services firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your direction to provide your clients consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but difficult to configure and manage. Small or niche IT service companies do not have the necessary budget or personnel. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their custom branding while providing their customers responsive desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in major metros is offered across the US at additional cost.
  • You keep full control of your clients and billing.
  • Your clients submit service requests through your own branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows you to become a single point of contact for practically all technical expertise your clients may require. You can build your staff and core IT skills steadily without having to decline new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support group, responding to your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house consultants when you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently accept more jobs outside your core areas of excellence and serve additional geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers under your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient online service cuts costs and produces quick solutions.
  • Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Broomfield, Colorado Businesses
Progent's seasoned team of certified consultants can provide Broomfield, Colorado businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Program for IT Service Organizations in Broomfield, Colorado
For additional details about Progent's consulting program for IT service organizations in Broomfield, Colorado, call 1-800-993-9400 or refer to Contact Progent.