Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Broomfield
ProgentProgent's consulting support for network service organizations in Broomfield Colorado enables you to provide your clients Progent's consulting and Help Desk support using your brand as a seamless extension of your regular IT support team. This can ease the way for you to add to your revenue, close gaps in your service catalog, satisfy your clients, and improve your profits.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as transparent supplements to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online IT support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of professional IT services. Progent bills your firm directly and performs under your instructions to provide your clients consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an efficient IT Call Center. But modern ticketing systems are not only expensive to license and staff, but a hassle to set up and maintain. Small or niche IT support providers do not have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support firms an affordable way to keep their custom branding while providing their clients world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your support volume, the diversity of technologies your business can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metro areas is offered across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your customers submit requests using your own branded web portal, an 800 number, or by sending an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a single source for virtually all technical expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, responding to your direction, and invoices your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are fully documented. This allows support group to shift service responsibilities to internal personnel once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept additional jobs outside your core fields of expertise and open additional territories without the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by offering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of technologies and can act as a reliable resource for expanding your IT service operations.
  • Rapid Escalation: With a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering fast results.
  • Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Broomfield, Colorado Businesses
Progent's seasoned roster of certified consultants can provide Broomfield, Colorado companies a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More About Progent's Reseller Program for IT Service Providers in Broomfield, Colorado
To learn additional information about Progent's consulting program for network service organizations in Broomfield, Colorado, call 1-800-993-9400 or see Contact Progent.