Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Carlsbad
ProgentProgentís consulting support for network service organizations in Carlsbad California enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house network support team. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's team of network experts, desktop support specialists, IT admins, and cybersecurity consultants have acted as transparent expansions to the IT staffs of some of the worldís largest IT service firms. Progentís range of technical knowledge enables you to broaden the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT support company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT service organizations do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the range of technologies your company can handle, the locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is offered throughout the country at additional cost.
  • You retain complete control of your clients and billing.
  • Your customers submit service requests through your branded web portal, an 800 phone number, or by directing a request to your assigned mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows your support team to become a sole source for virtually all IT expertise your clients may need. You can build your staff and core in-house competencies steadily without having to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully described. This enables support group to shift service responsibilities to internal personnel when you have enough people and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open additional territories without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective online service saves money and produces quick solutions.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Carlsbad, California Businesses
Progent's seasoned roster of certified consultants can deliver Carlsbad, California companies a broad array of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Carlsbad, California
To learn more details about Progent's consulting support for IT service firms in Carlsbad, California, call 1-800-993-9400 or refer to Contact Progent.