Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Carlsbad
Progent’s consulting support for IT service organizations in Carlsbad California enables you to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your in-house network support group. These services can help you add to your revenue, close gaps in your service catalog, create happy customers, and improve your bottom line.
Progent's roster of network experts, PC support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the IT staffs of some of the country's biggest IT service businesses. Progent’s range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team lets you promote and preserve your branding.
Progent is a network support company with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their custom branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to become a single source for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Carlsbad, California Organizations
Progent's veteran team of certified engineers offers Carlsbad, California companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Find Out More About Progent's Consulting Program for IT Service Firms in Carlsbad, California For more details about Progent's consulting program for IT service firms in Carlsbad, California, call 1-800-993-9400 or visit Contact Progent.