Carlsbad Consulting Experts for Network Service Providers
Transparent Short-Term Support Team Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Carlsbad
Progent’s consulting support for network service organizations in Carlsbad California enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a seamless augmentation of your in-house network support team. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's team of network experts, desktop support specialists, IT admins, and cybersecurity consultants have acted as transparent expansions to the IT staffs of some of the world’s largest IT service firms. Progent’s range of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with two decades of background providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent bills you directly and works under your direction to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but also difficult to set up and maintain. Small or niche IT service organizations do not have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing program for IT service organizations include:
- Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional on-premises service in larger metros is offered throughout the country at additional cost.
- You retain complete control of your clients and billing.
- Your customers submit service requests through your branded web portal, an 800 phone number, or by directing a request to your assigned mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows your support team to become a sole source for virtually all IT expertise your clients may need. You can build your staff and core in-house competencies steadily without having to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service group, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to reign in costs.
- Detailed Service Documentation: Progent uses an advanced service documentation platform to ensure that all IT services performed are fully described. This enables support group to shift service responsibilities to internal personnel when you have enough people and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open additional territories without exposure to the risks associated with expanding your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network support firm by offering more solutions to more customers using your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Make Your Customers Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective online service saves money and produces quick solutions.
- Major Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Carlsbad, California Businesses
Progent's seasoned roster of certified consultants can deliver Carlsbad, California companies a broad array of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- AD Integration
- Office/Microsoft 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Carlsbad, California To learn more details about Progent's consulting support for IT service firms in Carlsbad, California, call 1-800-993-9400 or refer to Contact Progent.
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Immediate Home Based Network Consulting Open Positions
Home Based Computer Consultants Work From Home Job
Progent is convinced that a well designed and executed network is a vital factor for accelerating a firm's success, and Progent follows this credo in our own system infrastructure. We have built a zero-downtime virtual office infrastructure that enables Progent's staff engineers and certified contractors to offer fast and effective support, collaborate closely on challenging jobs, and experience career and private maturity by acting as a member of an exciting business culture of self motivation and independence.
24 Hour Mobile Connectivity Support and Help
Cisco Aironet Consulting
Progent’s Wireless Consulting Services offer a fast, economical way for companies of any size to deploy, manage, monitor and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
iPhone security Specialists
iPhone security On-site Support
Progent can provide cost-effective online consulting to help your business to design, configure, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or maintain a resilient, protected and scalable network infrastructure that is best suited to your mode of computing. Progent can also provide online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented ecosystem that optimizes the business value of your IT system.
MS SQL Server Developer Firm
SQL Server 2008 Migration Consultants
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can give your company a significant competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Microsoft Windows 2016 Computer Network Support Firms
Microsoft Windows 2012 R2 Server IT Consulting Services
Progent's Microsoft-certified experts can provide computer help and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s support professionals can help you design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Microsoft System Center Operations Manager Configuration
Comprehensive Event Management IT Consultants
Remote 24x7 network monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the proper operation of your IT system and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a degree of protection that was previously reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost service packages designed to help you to identify and resolve a most network issues before they can hurt your business.
Microsoft GP/Great Plains Consultants
Dynamics GP Great Plains Accounting Integration Support
important characteristics of Microsoft Dynamics GP/Great Plains accounting include a modular structure that lets you license just the components you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that permit you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to process data from almost any database or desktop application into Microsoft Dynamics GP/Great Plains, plus an open design that makes it possible to create custom programs. Progent can help you configure and support a reliable, secure server and communications network to support Microsoft Dynamics GP, and can provide experienced GP support professionals to show you how to turn the advanced features of Dynamics GP/Great Plains accounting into a high-value business management solution.
Datacenter Monitoring IT Consultant
SCOM Management Packs Computer Consultants
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and fixing SCOM environments and can provide companies of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also help you to install and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to remediate critical problems detected by System Center 2012 Operations Manager.
Services Microsoft Windows 7
Computer Consultants Windows 7 Training
Progent's Microsoft certified engineers can provide remote and onsite consulting services to assist you to manage, maintain, and repair PCs powered by Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, data and identity protection, backup and restore, online access, mobile device integration, Wi-Fi configuration, and 24x7 network monitoring.
Business Computer Server Companies Small Offices
Open Now Small Offices Network Consulting Service
Progent delivers the help of Microsoft and Cisco-Premier network support experts to show clients economical ways to help companies optimize the value of Microsoft and Cisco technology. For environments that span from small offices to nationwide corporations, Progent's network engineers can help you improve your information system's e-mail infrastructure, security, reliability, performance, and system management.
Technology Professional ProSight Data Backup and Restore Services
ProSight Data Backup and Restore Services Technology Professional
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information.
Largest Cisco Planning Network Consulting
Cisco Certified CCIE Networking Consultancy Services
Progent offers rapid online access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can link to your network via advanced remote diagnostic utilities to provide fast and affordable analysis and repair of urgent network infrastructure problems.
Progent Phone Numbers
Progent Phone Numbers
For small companies considering Progent's IT outsourcing, consulting, or troubleshooting offerings, phone 800-993-9400 or send email to information@progent.com.
Specialists System Center 2007 Configuration Manager
SCCM 2007 Hardware Inventory Online Help
Progent's Microsoft-certified consultants can help your organization to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security, and increase worker output by ensuring that critical applications are always current, tracking licensing, and monitoring usage profiles so you can make smart purchasing decisions. Once you are ready to update your SCCM 2007 device management ecosystem, Progent can help you to prepare for and carry out a smooth migration to SCCM 2012.
Integration Colocation
Data Center Colocation Remote Consulting
Progent’s colocation center IT services are intended for businesses with equipment housed at IDCs or data center colocation hosting facilities and requiring on-demand on-premises assistance at the co-location site as well as remote help from Microsoft and Cisco Premier Certified experts. Progent provides a full range of IDC and IDC and collocation consulting services including system topology analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications networking, development and installation of zero-downtime configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server and storage cluster configurations.
24 Hour Office 365 and iOS Technical Support
24-7 Setup and Support Office 365 Exchange Online and on-premises Exchange
Office 365 is Microsoft's extensive family of productivity applications and cloud services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are offered in an array of product bundles targeted at markets from students and households to global enterprises. Progent offers quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to evaluate the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid ecosystems that transparently integrate local and cloud resources.
WLAN controller Support Services
3504 wireless controller Consulting
Progent can help your business to deploy Cisco Wi-Fi controller appliances to manage and monitor wireless networks of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller solutions.
SCCM 2016 Upgrade Specialists
Top Quality SCCM 2016 MDM Computer Consulting
Configuration Manager 2016 automates application and device deployment at scale, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a common point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Teleworker Network Infrastructure IT Services
Work from Home Infrastructure Integration Support
Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure required for offsite workers.
24-Hour Nagios for Linux Consulting
MRTG for Linux Services
Network monitoring commonly consists of tracking a network’s resource usage in order to identify throughput bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux or UNIX and can be used to monitor mixed-platform environments where UNIX and Windows operate together. Progent's system integration engineers can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's UNIX support services provide small businesses and programmers help with managing and supporting UNIX and Linux networks that work with Microsoft-based products.
Microsoft Certified SharePoint Business Connectivity Services Consulting
Computer Consulting SharePoint 2013 Community Sites
Progent has been providing SharePoint support since the initial product was published more than a decade ago, and Progent has the breadth and depth of IT knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid configuration is best suited for your company; and pick the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can assist in individual jobs associated with your SharePoint 2013 migration.
SharePoint Server 2003 Consultant Services
Windows SharePoint Services Remote Consulting
Progent’s Microsoft-certified consultants offer small and midsize companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server provides a common spot for your employees or customers to access, organize, share and manipulate relevant data, files, and software and to interact with one another. It allows faster and more intelligent decisions, more effective sharing across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available within and without an organization. Windows SharePoint Services connect workers, customers, teams and projects with the information they’ve created in a manner that makes data easy to locate, download and apply.
Teleworkers Cloud Integration Professionals
Telecommuter Cloud Integration Consulting Services
Progent can assist small and medium-size organizations to provision their remote workers with seamless integration with cloud resources.
Microsoft Access Professionals
Oracle 10g Consultant Services
Progent’s expert programmers, database designers, and project managers can help enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing database architects and programmers skilled in developing line-of-business applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can assist clients to incorporate SharePoint with additional applications such as Microsoft SQL and Excel to build data-intensive intranets and web portals. Progent also offers expertise with multiple web development tools and can help clients to create, enhance, troubleshoot, or migrate web applications to utilize the latest advances in web technology.
SQL Server 2019 Reporting Services Setup and Support
SQL Server 2019 Enterprise Remote Support
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for migrating to SQL Server 2019 and can provide rapid online or on-premises access to consulting experts in system planning and deployment, application development, database administration, and network security.
Windows 10 MDT Consulting Services
Remote Support Windows 10 Pilot Testing
Progent's Windows consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management, teleworker access, data and identity security, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and end users, and ongoing consulting support.
Consulting Services Linux with Windows
Windows, Linux, UNIX, Solaris Support and Help
If your business network combines Linux-based products platforms with Windows, Progent can show you how to integrate your IT resources into a unified network that allows all your OS platforms to run side by side for simple administration, transparent dataflow, high availability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows coexistence support services include IT architecture integration and service, support for Windows services for UNIX, remote network monitoring and administration, remote network support and repair, in-person technical support, and Helpdesk outsourcing.
Information Transfer Troubleshooting
24/7 IT Training Support Services
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.
24 Hour Windows Server 2008 R2 Help and Support
Outsourcing Windows Server 2008 Hyper-VI
Progent's certified consultants can assist you you to calculate the benefits of Windows Server 2008 for your company, develop test systems and migration strategies, integrate Windows Server 2008 with your network environment and applications, educate your IT personnel how to run new administration tools, and deliver ongoing consulting and support via affordable alternatives including Help Desk support and online technical support.
Amazon Marketplace Web Service development training Design Firms
Amazon MWS development Development Firms
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
SharePoint 2019 Taxonomy Support Outsourcing
SharePoint 2019 Support Services
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical online and on-premises consulting, application development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you plan and execute a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a cohesive information management system.
