Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Carlsbad
ProgentProgentís consulting support for IT service organizations in Carlsbad California enables you to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your in-house network support group. These services can help you add to your revenue, close gaps in your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network experts, PC support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the IT staffs of some of the country's biggest IT service businesses. Progentís range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is a network support company with two decades of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but also challenging to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their custom branding while providing their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in larger metros is available throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers submit incident reports by means of your own branded Internet portal, an 800 phone number, or by sending an email to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to become a single source for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your coordination, and invoices your firm rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Reporting: Progent uses an advanced service documentation platform to make sure all IT services performed are fully described. This enables support group to transfer account assignments to in-house personnel when you have enough staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely take on more opportunities beyond your core areas of expertise and serve new geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by offering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a broad array of technologies and can be a dependable resource for expanding your IT support operations.
  • Rapid Escalation: Thanks to a large roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to advanced consulting. Efficient remote support saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Carlsbad, California Organizations
Progent's veteran team of certified engineers offers Carlsbad, California companies a wide range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Program for IT Service Firms in Carlsbad, California
For more details about Progent's consulting program for IT service firms in Carlsbad, California, call 1-800-993-9400 or visit Contact Progent.