Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Lakeland
ProgentProgent's consulting support for IT service firms in Lakeland Florida allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent augmentation of your in-house network support team. These services can put you on the fast track to add to your client base, fill out your service catalog, create happy clients, and improve your profits.

Progent's roster of network experts, desktop support technicians, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT support providers seldom have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow you to increase your support volume, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metro areas is offered across the country at additional cost.
  • You have complete control of your customers and invoicing.
  • Your clients enter requests using your branded web portal, a toll-free number, or by sending an email to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, responding to your direction, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are thoroughly described. This enables you to shift service assignments to in-house consultants when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and safely take on additional jobs outside your main fields of expertise and open additional territories without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT service firm by delivering more solutions to more clients using your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a wide range of technologies and can be a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a large team of senior technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Clients Happy: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective remote service saves money and produces fast solutions.
  • Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Lakeland, Florida Organizations
Progent's nationwide team of certified consultants and technical experts offers Lakeland, Florida companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Lakeland, Florida
For additional details about Progent's reseller program for network service organizations in Lakeland, Florida, call 1-800-993-9400 or visit Contact Progent.