Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Organizations in Lakeland
ProgentProgent's consulting support for network service organizations in Lakeland Florida allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless extension of your regular network support group. This can ease the way for you to grow your revenue, fill out your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop support specialists, IT admins, and data security consultants have worked as seamless supplements to the support staffs of some of the country's biggest IT support businesses. Progent's range of expertise enables you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of an efficient service desk. But full-featured ticketing systems are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support firms do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their company branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to expand your physical and virtual support volume, the range of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metro areas is available across the US at additional cost.
  • You have full control of your customers and invoicing.
  • Your clients enter service requests by means of your custom branded Internet portal, a toll-free number, or by sending an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service organizations allows your support team to become a single source for virtually all technical expertise your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your management, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent uses an enterprise-class reporting system to make sure all IT services delivered are fully described. This makes it easy for support group to shift account assignments to in-house personnel once you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and efficiently accept more jobs outside your core fields of expertise and open new territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class support in a broad array of technologies and can act as a dependable resource for growing your IT service business.
  • Fast Escalation: With a large roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Online Support Professionals: For two decades, Progent has provided remote network support from Call Center services to advanced consulting. Effective online service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Lakeland, Florida Businesses
Progent's nationwide team of certified consultants and technical experts offers Lakeland, Florida companies a broad range of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Lakeland, Florida
To learn more details about Progent's consulting program for IT service organizations in Lakeland, Florida, call 1-800-993-9400 or visit Contact Progent.