Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Lakeland
Progent's consulting support for IT service firms in Lakeland Florida allows you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent augmentation of your in-house network support team. These services can put you on the fast track to add to your client base, fill out your service catalog, create happy clients, and improve your profits.
Progent's roster of network experts, desktop support technicians, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.
Progent is an IT consulting company with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (See testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is fundamental to an efficient Help Desk. But full-featured ticketing systems are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT support providers seldom have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Help Desk and ticketing services allow you to increase your support volume, the range of technical issues your company can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Lakeland, Florida Organizations
Progent's nationwide team of certified consultants and technical experts offers Lakeland, Florida companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:
Learn More Details About Progent's Consulting Program for Network Service Organizations in Lakeland, Florida For additional details about Progent's reseller program for network service organizations in Lakeland, Florida, call 1-800-993-9400 or visit Contact Progent.