Ottawa Expertise for IT Support Providers
Short-Term Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Ottawa
Progent’s consulting services for IT service organizations in Ottawa Ontario enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your in-house IT services group. These services can help you grow your revenue, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's roster of network engineers, PC support specialists, IT admins, and data security consultants have worked as seamless extensions to the IT groups of some of the world’s largest IT support firms. Progent’s range of expertise allows you to widen the scope of your IT service practice, and Progent’s close integration with your support team lets you promote and protect your company's brand.
Progent is an IT support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of {geographies you can service, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metros is offered throughout the country at extra cost.
- You keep complete control of your customers and invoicing.
- Your customers enter incident reports through your branded web portal, a toll-free number, or by directing a message to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single source for virtually all technical expertise your clients may require. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Extensive Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services delivered are thoroughly documented. This enables you to shift service responsibilities to internal personnel once you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Business: You can quickly and affordably accept more jobs outside your main fields of excellence and open additional geographies without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive network service provider by offering more services to more clients under your own brand.
- Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
- Rapid Problem Escalation: Thanks to a large team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
- Remote Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast solutions.
- Top Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Ottawa, Ontario Organizations
Progent's nationwide roster of certified consultants and technical experts offers Ottawa, Ontario companies a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Tech Support
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Find Out More Details About Progent's Reseller Support for Network Service Providers in Ottawa, Ontario For additional information about Progent's reseller support for network service organizations in Ottawa, Ontario, call 1-800-993-9400 or see Contact Progent.
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Online Help Android and SharePoint integration
Open Now Support and Setup Android remote access
Progent's seasoned group of IT consultants and application specialists have extensive experience delivering online and on-premises assistance for businesses of any size who want to incorporate Android phones and tablets into their IT networks so that users can work together while on the go. Progent offers the breadth of skills to resolve technical issues that involve numerous vendors and that entail a combination of legacy and up-to-date information technology. Progent provides cost-effective online expertise to help you with any aspect of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network projects on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one training sessions to help you manage and operate Android phones and tablets securely and productively.
Setup and Support ISA 2004 Firewall
Internet Security and Acceleration Server Setup and Support
Progent's certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to design, install, and manage a configuration of Forefront TMG or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and manageability that your business requires.
24-7 Professionals Supplemental Support Desk
Consultant Services Extended Support Desk
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Support services are offered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Windows Mobile Consultant
Wireless Computer Consulting
Progent’s professionals offer expertise in multiple technologies relevant to mobile networking including network infrastructure, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's Microsoft and Cisco certified professionals can save your organization time and money by using their wireless experience to help you select and integrate wireless networking technologies that fit the needs of your company. Progent can also tune your IT architecture so that mobile data devices perform more reliably.
Office 365 mail flow IT Services
Top Setup and Support Hybrid Office 365 integration
Office 365 is Microsoft's expanding suite of productivity apps and cloud-hosted services available on a subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans intended for customers ranging from individuals and home offices to global enterprises. Progent can provide fast and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can assist your business to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud-based resources.
Progent's Management Network Assessments
Progent's Management Technical Support Companies
Progent's management team consists of industry professionals with decades of background delivering computer consulting services, troubleshooting, and long-term IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great support requires great people, and Progent has assembled a management team able to provide businesses with the top service value in the industry.
Microsoft and Cisco Authorized Expert Non-stop Network Troubleshooting
Fully Redundant Internet Network Computer Engineer
Progent’s Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth backgrounds assisting small and mid-size organizations to minimize network downtime by offering affordable remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity consultants can help your company to plan and validate a sensible business continuity strategy that aligns with your business goals and IT budget. Progent’s disaster recovery specialists can assist you to architect, implement, and maintain resilient technologies including redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual online backup, and multi-location hot backup centers.
IT Consultants Colocation Selection
Co-Location Consulting Services
Colocation sites allow companies to share world-class data centers for hosting computer hardware that supports mission-critical applications. Progent's Microsoft and Cisco premier consultants can help your business with all facets of your colocation program such as selecting and migrating to a colo site, designing system architecture, defining required equipment, on-premises and remote maintenance, setting up offsite system administration, and training your support staff.
Small Business Tech Expert
Small Business Security Consultant
Progent's Microsoft and Cisco certified computer consultants can provide expert help with a broad array of technologies and can provide that expertise by phone nationwide or in person in select cities across the United States and anywhere in . Progent provides remote help for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft and UNIX-based technology. Progent also offers the expertise of Cisco CCIE network specialists for the toughest network problems, plus the support of CISA and CISM-qualified security consultants to handle high-level security design and problem solving. Progent has provided online network support to companies in all 50 states in the U.S.
Consultancy Dynamics GP Continuum
Professional Dynamics GP Modifier
Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to design specialized line-of-business applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that allow you to analyze your business more effectively, turning uncooked data into useful insights into your company and customers.
Exchange 2007 Server Consult
Microsoft Exchange 2007 Consultants
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, simplifies ongoing service requirements, and makes your Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the background to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 and the design of unified messaging solutions powered by Exchange Server 2007.
Azure and Dynamics GP Contract Development
Microsoft Azure VPN configuration Coding
Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and lower hardware investments. Azure includes a wealth of cloud services and Progent can help you to understand the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure that you avoid the typical errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.
Great Plains Migration Computer Consultants
After Hours Dynamics GP/Great Plains Consulting
Dynamics GP can help you grow and control your company more efficiently by delivering easy availability of strategic data and a fast return on investment. Dynamics GP offers important productivity benefits such as its ability to expand the presence of your company, manage your financials, computerize financial operations, unify procedures across your company, refine inventory control, enhance order accuracy, grow sales and minimize turnaround time, and increase cash flow. Progent can help you configure and manage a robust, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP consultants to make sure you reap the full advantages of your Dynamics GP business management system.
Skype for Business and Quality Dashboard Consultancy
Microsoft Certified Expert Skype for Business Chat Consulting
Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of any size to assess the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can assist you design and verify a security environment for your Skype for Business solution that meets government and industry requirements.
Cisco Small Business IT Consultants
Cisco Firewall Networking Consultancy Services
Progent's Cisco CCIE-certified networking consultants have extensive background assisting ISPs to design, deploy, manage, tune, and troubleshoot fault-tolerant, scalable connectivity solutions suitable for public networks.
IT Consulting Company Small Business
Small Office Migration
For small organizations interested in Progent's IT outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.
Computer Consulting Services Microsoft Consulting Best Practices
Access to External Support Databases Small Business IT Consulting Group
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a consultant with field-tested methods for using computer knowledge to repair actual network problems rapidly.
Emergency MCSE Expert Certified Hyper-V 2016 Shielded VMs Help and Support
Best Hyper-V 2016 Security and Compliance Support and Help
Hyper-V 2016 incorporates key features initially developed for and refined on Microsoft Azure, among the world's biggest public clouds. This dramatically improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a smooth migration plan, educate your IT administration and technical support personnel, and provide as-needed consulting and debugging services to make sure that your Hyper-V 2016 investment gives you maximum business benefit.
Non-stop Data Centers Online Help
Fault Tolerant Data Center Online Support
Progent's Data Center engineers can show you how to find fault-tolerant data centers that match the specific requirements of your business. Fault tolerant colocation sites are particularly appealing to small businesses because of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Trying to design an on-site data center with even a minimum degree of fault tolerance is too costly for most small organizations. Progent can show you how to reap all the benefits of non-stop data centers and 24x7 colo sites by providing a full range of engineering and maintenance services.
Cybersecurity Company Juniper SSL Router
Juniper SSL VPN Router Network Security Evaluation
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
CISSP Certified Cybersecurity Consultancy
CISSP Certified Security Systems Engineer Consulting
Progent's CISSP-certified cybersecurity consultants can assist businesses of any size with any aspect of IT security. Progent can create efficient cybersecurity systems that guard a small business against advanced threats or Progent can plan, configure, and manage an end-to-end security environment for hybrid networks that accommodate onsite, remote, and mobile clients sharing IT resources distributed across multiple physical sites and various clouds.
Expert Microsoft Certified Windows Server 2019 migration Network Consulting
Expert Microsoft Certified Windows Server 2019 USB Drive Witness Support and Integration
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, resilience, and Linux support.
Remote Troubleshooting SQL Server 2016 and Excel
SQL Server 2016 PolyBase Computer Consulting
SQL Server 2016 offers significant enhancements in performance, scale, security and compliance, uptime, mobile computing integration, plus integrated analytics and reporting. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and on-premises support to help organizations of any size to configure, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.
Linux with Windows Consultancy
Linux, Windows Specialists
If your office network combines Linux technology platforms with MS Windows, Progent can show you how to integrate your IT resources into a cohesive environment that permits all your operating systems to coexist for easy administration, transparent dataflow, high availability, superior throughput, and strong security. Progent's Linux and MS Windows coexistence support services include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk Call Center support.
Windows 2012 Cluster Server Technology Consulting
Best Microsoft Certified Partner Failover Clusters Windows Server 2012 Professional
Progent's certified failover clustering experts can help businesses to assess the advantages of adopting Microsoft Windows Server 2012 clustering technology to create a powerful high-availability/disaster recovery strategy, help your organization to plan and deploy a Windows Server 2012 environment, provide online and on-premises consulting services and engineering support for clusters that include physical servers or virtual ones, and help you to centralize the administration of failover clusters.
Business Software Developer Firm
Application Programming Consultant
If you need assistance writing, improving, or repairing applications for Microsoft Windows, any version of Linux, or for the Web, Progent’s expert team of program developers, database architects, and project managers can help ensure you get the project done on schedule and within your budget. Progent's experienced software developers offer affordable and efficient remote consulting for jobs as simple as writing Vidual Basic scripts for Office Excel or as challenging as rolling out line-of-business database applications built on Microsoft SQL Server or Oracle.
Consultant Macintosh Virus Protection
Emergency Consult Apple OS X Infrastructure
Progent's CISM-certified security consultants can show you how to secure your Apple Mac environment through professional services such as performing security tests, clean up after virus and worm attacks, setting up firewalls, implementing secure off-site and mobile access, installing monitoring software for defense against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the specific objectives of your business network.
VMware Data Recovery Consultant Services
CrashPlan Backup Consultant
Progent can provide economical remote support from consultants with expertise in a broad array of products and technologies that provide solutions for protecting Windows, Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent offers expertise for leading backup products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent can assist your company to deploy, enhance, or troubleshoot backup solutions for a range of topologies including local, edge to datacenter, cloud-based, or a mix.
ProSight Next Generation Endpoint Protection Technical Support Services
Malware Forensics Computer Consulting
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats.
XenDesktop Network Consulting
Largest Consultant Citrix Desktop Studio
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop environment that maximizes the business value of your IT network; integrate XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; upgrade your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced remote troubleshooting. Progent can also train your IT staff to follow best practices to manage your XenDesktop solution efficiently.
Immediate ProSight VM Hosting Consultant
ProSight Small Business Private Clouds Consulting Services
Progent's ProSight Virtual Hosting service combines proven virtual server architecture, a world-class data center facility, and the support expertise of Progent's Microsoft-certified engineering team to provide small and midsize businesses with a complete IT outsourcing solution that improves network dependability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a small or midsize company can have each of its software platforms and key business application servers supported within a safe and reliable data center on a fast, high-availability virtual machine set up and supported by Progent's computer support professionals.
Microsoft Certified scom 2016 management packs Computer Consultants
scom 2016 Exchange Server integration Consulting
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable availability for critical applications by providing unified, cross-platform tracking of physical and virtual infrastructure installed across on-premises systems and cloud environments. Progent's SCOM consulting team offers advanced online and onsite support to help organizations of any size to plan, implement, optimize, enhance and repair Operations Manager 2016 deployments. Progent can assist your company to move to SCOM 2016 from older releases or from other monitoring platforms, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.
Design and Installation Antispam
Anti-Virus Consultant
E-Mail Guard is Progent's affordable spam filtering and virus protection managed service that gives small companies enterprise-quality defense against spam, viruses, directory harvesting, and other forms of email-borne attacks on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a full library of web-managed spam filtering and virus defense services that ward off email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators track and control their email systems, regardless of server vendor, hardware type, or geographic location.
Immediate Extended Help Desk Consultant
Shared Support Desk IT Services
Progent's Standard Help Desk Services offer a comprehensive solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Developer Firms Web Site
XTML Design Firms
If you want to revamp your production web site, create internal websites for purposes such as HR or employee training, design a high-impact web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's consultants can also help you build and maintain a safe, robust server and communications network, including off-site and wireless connectivity, to run your web solutions.
Project Server Time Reporting Design and Installation
Urgent Microsoft Certified Expert Project Server Time Reporting Application Support
Progent's Microsoft consultants can provide advanced support in implementing, managing and debugging all versions of Microsoft Project, Project Server, and Project Online and can provide a wide range of affordable online consulting services following proven best practices to assist organizations of any size to receive all the benefits of this leading project management solution. Support services available from Progent include system planning, installation and migration, strategies for secure collaboration among onsite and offsite users, network optimization, and specialized online training classes.
Backup and Recovery Software Professionals
Linux Backup Consultants
Progent offers economical online access to IT engineers skilled in a broad range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations as well as laptops and handhelds. Progent can provide expertise for all major backup platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to implement, enhance, or maintain backup systems for a range of environments such as on-premises, edge to datacenter, cloud, or a mix.
24/7 Implementation Consulting Companies Small Office
Small Office Computer Consultancy Company
Progent's Microsoft and Cisco certified network engineers offer advanced support for a broad array of technologies and can deliver that assistance by phone nationwide or onsite in major cities across the country and anywhere in . Progent offers online help for networks based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE infrastructure engineers for complex connectivity problems, as well as the the assistance of CISA and CISSP-accredited security engineers to assist with complex security design and problem solving. Progent has provided online troubleshooting to companies in every state in the United States.
Operations Manager Integration Services
Top Ranked Microsoft Operations Manager Technical Support
Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's affordably priced IT support programs, mid-size businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small company information systems enterprise-class reliability, security and productivity.
ProSight Remote Monitoring and Reporting Professional
Remote ProSight Remote Monitoring and Reporting Troubleshooting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of critical devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity.
Google GCP Cloud integration Consultant Services
Google Cloud Windows Technology Professional
Progent can provide affordable online and onsite support to assist companies of any size to migrate any portion of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow the use of Google's state-of-the-art machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security.
24 Hour Data Protection Manager 2016 Business Continuity Online Support Services
24x7 Expert Microsoft Certified Data Protection Manager 2016 Disaster Recovery Troubleshooting
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive backup for critical workloads like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, deploy, manage, and troubleshoot a multi-site backup/restore solution built around SCDPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to resolve challenging issues or deliver end-to-end project management services to help you finish your Data Protection Manager 2016 initiative on schedule and within your budget.
Meraki Wi-Fi AP Management Support
Integration Services Meraki AP Management
Progent's Cisco-certified Wi-Fi networking consultants can provide online and onsite consulting and support services to assist you to plan, configure, manage, optimize, and debug wireless deployments that utilize Cisco's Meraki access points. Progent can also assist you to plan and deploy hybrid environments that combine local and cloud-hosted services and that deliver easy access, advanced security, streamlined management, and consistent operation for all your wired and wireless devices.
Top Office Move Specialist
Project Management Technical Consultant
For corporations with branch offices in or any region covered by Progent's consultants, Progent's Microsoft-Premier network support experts and authorized Cisco network specialists offer a range of network support services including project planning, SOX compliance, office relocations, enterprise security, system design, local or remote emergency support, and troubleshooting for data center hosting environments. A Progent network consultant can show you how to design a multi-site network that makes smart use of colocation facilities and Internet hosting sites. Progent’s Microsoft Certified engineers can help large corporations plan, integrate and maintain major rollouts of the latest versions of Microsoft products including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent’s CCIE and CCNP consultants can help you deploy Cisco technology for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.
Cisco ASA 5500 Firewall Upgrade Engineer
CCIE Expert Certified ASA 5520 Firewall Support Outsourcing
Progent's Cisco CCIE-certified network infrastructure consultants can assist you to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, update and debug Cisco ASA 5500-X firewalls with Firepower Services.
SonicWall Capture ATP Testing
SonicWall NSA Firewall Cybersecurity Team
Progent's certified SonicWall firewall experts can help you configure, manage, and tune SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end network protection plan and design security into your business processes.
Windows Server 2016 Scale Out Clusters Technical Consultant
Windows Server 2016 Cloud Witness Professionals
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design a DR system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using industry-standard equipment, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.
Online Help Windows 7 Wireless
Windows 7 64-bit Upgrade Network Administration
Progent's certified consultants offers remote and on-premises support expertise to help your company to manage, maintain, and troubleshoot computers based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, network security, backup and restore, remote access, mobile device integration, wireless network design, and remote system monitoring.
