Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Ottawa
ProgentProgent's consulting support for network service organizations in Ottawa Ontario enables your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless augmentation of your regular network services team. This can help you grow your revenue, fill out your service offerings, create happy clients, and improve your profits.

Progent's nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as transparent adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is a network support firm with two decades of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of professional IT services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service providers do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an economical way to keep their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow you to increase your support volume, the range of technical issues your firm can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metros is available throughout the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit requests using your branded Internet portal, an 800 phone number, or by directing a request to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your in-house IT service team, under your management, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all IT services performed are thoroughly documented. This makes it easy for support group to transfer account assignments to internal consultants when you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and affordably accept additional jobs beyond your core areas of excellence and open new geographies without assuming the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support provider by offering more solutions to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a wide range of technologies and can be a dependable resource for expanding your IT support business.
  • Fast Problem Escalation: Thanks to a sizable team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided online network support from Call Center support to high-level consulting. Efficient remote support saves money and produces quick results.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Ottawa, Ontario Businesses
Progent's veteran team of certified engineers can deliver Ottawa, Ontario organizations a wide array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Firms in Ottawa, Ontario
For more information about Progent's consulting support for IT service organizations in Ottawa, Ontario, call 1-800-993-9400 or refer to Contact Progent.