Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Ottawa
ProgentProgent's consulting support for network service firms in Ottawa Ontario allows your company to offer your clients Progent's consulting and Help Desk support with your brand as a seamless augmentation of your in-house IT support team. These services can help you grow your revenue, fill out your service portfolio, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the IT groups of some of the world's biggest IT service firms. Progent's range of expertise enables you to broaden the capabilities of your IT service business, and Progent's transparency lets you elevate and preserve your branding.

Progent is an IT consulting company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but difficult to configure and manage. Smaller IT service firms seldom have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT service organizations an economical way to retain their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metro areas is offered across the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit service requests via your custom branded Internet portal, an 800 number, or by directing a request to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service providers allows you to become a sole source for virtually all technical expertise your customers may require. You can grow your staff and strategic IT skills at your own pace without being forced to say no to opportunities owing to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, under your direction, and invoices you instead of your client.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services delivered are fully documented. This enables support group to transfer account assignments to in-house consultants when you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on more jobs outside your core fields of excellence and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive network service firm by offering more solutions to more clients under your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable resource for expanding your IT support business.
  • Fast Escalation: With a large team of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center services to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Ottawa, Ontario Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Ottawa, Ontario organizations a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Ottawa, Ontario
For more details about Progent's consulting support for IT service organizations in Ottawa, Ontario, call 1-800-993-9400 or visit Contact Progent.