Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Ottawa
ProgentProgent's consulting support for IT service firms in Ottawa Ontario enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent augmentation of your regular IT support team. This can help you grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.

Progent's team of network experts, PC support technicians, network admins, and data security consultants have worked as transparent extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of professional services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support organizations seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to retain their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metros is available throughout the US at additional cost.
  • You keep full control of your customers and billing.
  • Your customers submit incident reports by means of your own branded Internet portal, an 800 phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without being forced to decline opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your management, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class reporting system to ensure that all IT services delivered are thoroughly described. This enables your IT support organization to shift account responsibilities to in-house consultants when you have enough people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and safely take on more jobs outside your core fields of excellence and open additional geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a sizable team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Make Your Clients Happy: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Support Experts: For two decades, Progent has provided online network support from Help Desk services to advanced consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Ottawa, Ontario Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Ottawa, Ontario organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for Network Service Organizations in Ottawa, Ontario
To learn more information about Progent's consulting support for network service organizations in Ottawa, Ontario, call 1-800-993-9400 or see Contact Progent.