Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Ottawa
ProgentProgentís consulting services for IT service organizations in Ottawa Ontario enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your in-house IT services group. These services can help you grow your revenue, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's roster of network engineers, PC support specialists, IT admins, and data security consultants have worked as seamless extensions to the IT groups of some of the worldís largest IT support firms. Progentís range of expertise allows you to widen the scope of your IT service practice, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support company with 20 years of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network engineers of any independent IT support company in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but also challenging to configure and manage. Small or niche IT service organizations rarely have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is offered throughout the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter incident reports through your branded web portal, a toll-free number, or by directing a message to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single source for virtually all technical expertise your clients may require. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services delivered are thoroughly documented. This enables you to shift service responsibilities to internal personnel once you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and affordably accept more jobs outside your main fields of excellence and open additional geographies without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network service provider by offering more services to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Customers Happy: Happy customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective online service saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Ottawa, Ontario Organizations
Progent's nationwide roster of certified consultants and technical experts offers Ottawa, Ontario companies a wide range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Ottawa, Ontario
For additional information about Progent's reseller support for network service organizations in Ottawa, Ontario, call 1-800-993-9400 or see Contact Progent.