Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Parsippany
ProgentProgent's consulting services for network service firms in Parsippany New Jersey allows you to provide your customers Progent's consulting expertise and Help Desk support using your brand as a transparent extension of your regular IT services team. These services can help you add to your revenue, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure experts, PC support specialists, IT admins, and data security consultants have acted as seamless extensions to the support staffs of some of the world's biggest IT service firms. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and protect your company's brand.

Progent is an IT support firm with 20 years of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT services company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and manage. Smaller IT support companies seldom have the required resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metros is available across the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit service requests via your custom branded web portal, a toll-free number, or by sending an email to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to become a single source for practically all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to decline new business owing to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class documentation system to make sure all services delivered are thoroughly documented. This allows your IT support organization to transfer service assignments to internal personnel when you have sufficient staff and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on additional opportunities beyond your main areas of excellence and serve new geographies without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by offering more services to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Rapid Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online network support ranging from Help Desk services to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Parsippany, New Jersey Businesses
Progent's veteran roster of certified consultants can deliver Parsippany, New Jersey organizations a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Providers in Parsippany, New Jersey
For additional information about Progent's consulting program for IT service firms in Parsippany, New Jersey, call 1-800-993-9400 or visit Contact Progent.