Parsippany Consulting for IT Support Providers
Short-Term Support Team Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Parsippany
Progent’s consulting support for IT service firms in Parsippany New Jersey enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless augmentation of your regular IT support group. This can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your clients, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the world’s biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your company's brand.
Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but difficult to configure and manage. Smaller IT service firms seldom have the required resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your company can take on, the locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional on-premises support in larger metro areas is offered across the country at extra cost.
- You keep complete control of your clients and invoicing.
- Your clients enter requests by means of your own branded web portal, an 800 phone number, or by directing a request to your designated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to become a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your management, and bills you rather than your client.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly described. This allows support group to shift service responsibilities to internal personnel once you have sufficient staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities outside your core fields of expertise and open additional geographies without the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a comprehensive network support firm by offering more services to more customers under your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
- Rapid Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Parsippany, New Jersey Companies
Progent's seasoned roster of certified engineers can provide Parsippany, New Jersey businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory Planning
- Office/Microsoft 365 Integration
- Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Online IT Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Tech Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More About Progent's Reseller Program for Network Service Organizations in Parsippany, New Jersey For more details about Progent's consulting support for IT service organizations in Parsippany, New Jersey, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Antivirus Design and Installation
Antivirus Design and Installation
Email Guard from Postini provides constantly updated spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your company is too small to qualify for a regular Postini license, you can still have the use of Postini’s Perimeter Manager services through Progent’s E-Mail Guard spam filtering and anti-virus service offering. Progent’s certified email security professionals can help you develop an email defense strategy that includes antispam and antivirus technologies and processes.
Microsoft Small Business Server Consulting Services
Microsoft SBS 2003 Information Technology Consulting
Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the basis for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components bundled with Small Business Server calls for a network consultant with real-world background and extensive experience in designing and building cohesive and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network environments powered by the Microsoft SBS suite of servers and applications.
Technology Consulting Services Remote Workforce Collaboration Software
Remote Workforce Collaboration Integration Support
Progent can help small and medium-size organizations to configure collaboration platforms to enable their at-home employees to engage in positive interaction with fellow workers and customers.
Consulting for IT Service Providers Remote Troubleshooting
Consulting for IT Service Firms Technology Consulting Services
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology experts while retaining your own service brand as a transparent extension of your IT consulting team.
Solomon Help and Support
Open Now Solomon Consultant
Besides providing the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training tailored to meet your particular needs. Progent's consultants also can show you how to build and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.
24/7/365 Specialist Email Virus Fingerprint
Email White Lists Consultant
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
VMware NSX Architecture Services
VMware NSX Software Defined Data Center Services
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.
Helpdesk Management Services On-site Technical Support
Helpdesk Services Specialists
Progent’s Co-managed Help Desk service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Microsoft Certified Information Technology Consulting Firms
Microsoft Certified Partner Design Company
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and dedication required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better support for your IT network.
West Virginia Computer Support Companies
Illinois Support Organization
If your organization does not need urgent online help but you think you will need assistance with your network in the near future, you can save time and money and guarantee that the right IT skill will be ready when you require it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or send email to information@progent.com.
Cisco CCIE Online On-site Technical Support
Cisco Remote Access Security Consulting Group
Progent can provide fast remote support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment using advanced remote support tools to deliver fast and economical troubleshooting and remediation of urgent network problems.
24-Hour Microsoft Windows 2012 R2 Server Computer Support
Microsoft Windows 2016 Small Business Computer Consulting Companies
Progent's Microsoft-certified consultants can provide computer support and IT consulting services for Microsoft .NET Servers and programs and for Windows Server 2012, 2008 and 2003. Progent’s consulting professionals can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
24 Hour SCCM Boundary Groups Computer Consultants
Specialists SCCM Hybrid Integration
System Center Configuration Manager automates software deployment and updating, streamlines compliance settings control, inventories network assets, guards against corporate data leakage, provides network health reporting, enables safe self service, and delivers a single control mechanism for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist you with any facet of planning, implementing, using and troubleshooting a SCCM deployment for local, cloud-based, or hybrid environments.
Windows Server 2012 R2 Storage Spaces Remote Consulting
Windows Server 2012R2 Virtual Fibre Channel Technical Consultant
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create pilot systems and migration plans, optimize your network for local, multi-location, cloud-based, and hybrid environments, train your IT support, team, develop a corporate-wide security strategy, streamline network management, help with application development, and build and test a disaster recovery/business continuity plan.
Infor SyteLine CloudSuite Database Tuning Consulting
Infor SyteLine CloudSuite Disaster Recovery Engineer
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that incorporates more than a quarter century of experience assisting manufacturing, distribution and service organizations to manage complicated supply chains and improve the efficiency of key processes to get products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Office 365 integration, disaster recovery planning, and database administration.
Mac Training Professional
macOS Instruction
Progent can provide onsite training designed for people who want to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar classes for macOS and Mac OS X applications.
Windows Server 2000 Upgrade Consulting
Windows 2000 Server IT Consultant
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your current Windows 2000 Servers and can streamline network administration, provide technical support and repair, and enhance security. Progent can also show you how to create, justify, and execute a plan to migrate from Microsoft Windows Server 2K to Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the obstacles associated with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.
Top Rated CCIE Certified Meraki Access Point Security Remote Support Services
Meraki Cloud Management Online Consulting
Progent's Cisco-certified Wi-Fi networking consultants offer online and on-premises consulting and support services to help your organization to design, configure, administer, tune, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent's experts can also assist you to design and implement hybrid networks that combine on-premises and cloud-hosted resources and that deliver easy access, advanced protection, streamlined management, and consistent operation for all your wired and wireless endpoints.
Microsoft Certified Partner Immediate IT Staff Augmentation Services Specialists
Temporary Staffing Services Consultants
Progent's short-term IT staffing services enable organizations to respond to the need for IT professionals without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without increasing your permanent head count.
Award Winning SQL 2008 Reporting Services Consulting Services
SQL 2008 Reporting Services Services
Progent's Microsoft-Premier SQL Server engineers offer an array of support services to assist small and midsize businesses to plan, implement, administer, and repair Microsoft SQL Server 2008 solutions so that they gain the optimum competitive advantage from this state-of-the-art relational database technology. In addition, Progent offers expertise for system infrastructure, company-wide security, and custom software programming to increase the business benefit of your computer network.
Microsoft Project Information Technology Consulting
Word Support
Progent's team of application experts offer advanced consulting, custom programming, integration assistance, and webinar training for leading business applications that address key areas including ERP and MRP, financials, management analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background providing high-level consulting and troubleshooting support remotely, Progent can help clients throughout the United States to avoid the time and fees related to travel and on-site activity without compromising the high quality of technical services.
Windows SharePoint Services Remote Technical Support
SharePoint Portal Server Support and Help
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint provides a common spot for your workers or customers to connect to, organize, share and interact with relevant data, files, and software and to communicate with other people. SharePoint enables faster and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and major tasks with the knowledge they’ve developed in a way that makes data easy to find, retrieve and re-use. Progent's SharePoint experts can help your organization to manage your current SharePoint solution or migrate to the current release of SharePoint.
Exchange 2010 Migration Consulting Services
Exchange Server 2010 Upgrade Technology Professional
Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to carry out your migration to Exchange 2010, produce comprehensive documentation of your upgraded email environment, educate your network support staff and end users to get them up to speed rapidly on Exchange 2010, and provide continuing management services and technical help. Progent's consultants can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Award Winning Web Parts Integration Firm
Web Commerce Programming
If you want to update your production web site, build internal websites for purposes such as human resources or worker training, design a high-impact web presence for a new business, or generate line-of-business, data-driven custom web applications, Progent can provide skilled and proven web designers. Progent's experts can also help you design and maintain a safe, robust server and communications network, including remote and wireless connectivity, to support your web solutions.
24x7 Microsoft Azure enterprise hybrid cloud solutions Consultant Services
Amazon AWS hybrid cloud solutions Services
Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services such as Microsoft Azure hybrid cloud design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Juniper J2320 Router Compliance Audit
Juniper J Series Gateway Compliance Auditor
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Juniper Firewalls Security Firms
Juniper Firewall/VPN Network Intrusion Penetration Testing
Progent's Juniper-authorized NetScreen consultants can help your company to configure and optimize NetScreen 5000 series routers, upgrade from previous NetScreen products to more current Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-vendor systems.
Small Business Outsourcing Firm
Small Business Support Organizations
Progent provides the services of Microsoft and Cisco-Certified IT consulting experts to offer clients economical ways to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that range from remote offices to large enterprises, Progent's expert engineers can help you enhance your information system's e-mail infrastructure, security, reliability, throughput, and network management.
Setup and Support 5520 wireless controller
8540 wireless controller Network Consultants
Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth transition to Cisco's latest Wi-Fi controller technology. Progent can provide support for physical and software-based Wi-Fi controllers and can assist you to decide which type makes sense for your Wi-Fi environment. For 802.11ac Wave 2 Wi-Fi controller appliances, Progent offers Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 Wi-Fi controller consulting.
System Center Operations Manager Support Outsourcing
SCOM 2012 Migration Integration Services
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, optimizing and repairing System Center Operations Manager environments and offer companies of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to fix serious issues uncovered by SCOM 2012.
ProSight Behavior-based Virus Detection Consultant Services
Remote ProSight ASM Endpoint Protection Professional
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks.
IT Service Providers Small Business
Small Business Information Technology Outsourcing Companies
Progent is a leading innovator in economically providing enterprise-class IT help to small businesses. Progent's achievement in handling the network support requirements of the historically underserved small company sector is the combined outcome of key technical and operational breakthroughs that have eliminated much of the traditional costs out of managing network service, added unprecedented technical skill into the support mechanism, and significantly accelerated the repair cycle.
Windows Server 2012 R2 Hyper-V 3.0 Engineers
Virtual Server Administration Website Online Support
Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas including secure multitenancy, agile network infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to cut IT costs and enhance availability.
Largest Citrix RADEDEPLOY Computer Consultants
24-Hour Consultant Services XenApp Application Delivery
Progent's Citrix consultants can help you to plan, deploy, administer, and troubleshoot a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco CCIE network consultants can help you optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter management and support experts can help your organization to administer and maintain an off-site datacenter that features high availability, advanced security, and rapid disaster recovery.
