Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Parsippany
ProgentProgentís consulting support for network service firms in Parsippany New Jersey enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your in-house network support group. This can ease the way for you to add to your client base, expand your service offerings, satisfy your clients, and improve your profits.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as seamless supplements to the support groups of some of the worldís largest IT service businesses. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT service practice, and Progentís transparency helps you strengthen and protect your branding.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any private computer support company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class services. Progent bills you directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of an effective Help Desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to set up and manage. Small or niche IT support companies do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT support firms an economical way to keep their company branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Normal service times are 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is offered throughout the country at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests using your branded Internet portal, an 800 number, or by sending a message to your specified mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, responding to your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
  • Detailed Documentation: Progent uses an advanced service reporting system to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to shift account responsibilities to in-house personnel once you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept additional opportunities outside your core areas of expertise and open additional territories without exposure to the risks involved with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive IT service firm by delivering more services to more customers under your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a wide range of technologies and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Fast Problem Escalation: With a large roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online service saves money and produces quick results.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Parsippany, New Jersey Organizations
Progent's seasoned roster of certified consultants and technical experts offers Parsippany, New Jersey companies a broad array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Parsippany, New Jersey
To learn more information about Progent's consulting program for network service firms in Parsippany, New Jersey, call 1-800-993-9400 or see Contact Progent.