Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Parsippany
ProgentProgentís consulting support for IT service firms in Parsippany New Jersey enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless augmentation of your regular IT support group. This can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your clients, and improve your profits.

Progentís nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the worldís biggest IT service businesses. Progentís range of expertise enables you to add to the capabilities of your IT service practice, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but difficult to configure and manage. Smaller IT service firms seldom have the required resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your company can take on, the locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in larger metro areas is offered across the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your clients enter requests by means of your own branded web portal, an 800 phone number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to become a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your management, and bills you rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly described. This allows support group to shift service responsibilities to internal personnel once you have sufficient staff and relevant skill sets.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and efficiently accept more opportunities outside your core fields of expertise and open additional geographies without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network support firm by offering more services to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Parsippany, New Jersey Companies
Progent's seasoned roster of certified engineers can provide Parsippany, New Jersey businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Reseller Program for Network Service Organizations in Parsippany, New Jersey
For more details about Progent's consulting support for IT service organizations in Parsippany, New Jersey, call 1-800-993-9400 or refer to Contact Progent.