Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Parsippany
Progent’s consulting support for IT service firms in Parsippany New Jersey enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a seamless augmentation of your regular IT support group. This can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your clients, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC support technicians, network admins, and cybersecurity professionals have worked as transparent extensions to the support groups of some of the world’s biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your company's brand.
Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer services company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but difficult to configure and manage. Smaller IT service firms seldom have the required resources. Progent's Help Desk and ticketing program offers IT support firms an affordable way to retain their own branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable you to increase your support volume, the diversity of technical issues your company can take on, the locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to become a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without having to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Parsippany, New Jersey Companies
Progent's seasoned roster of certified engineers can provide Parsippany, New Jersey businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
Learn More About Progent's Reseller Program for Network Service Organizations in Parsippany, New Jersey For more details about Progent's consulting support for IT service organizations in Parsippany, New Jersey, call 1-800-993-9400 or refer to Contact Progent.