Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Rochester
ProgentProgentís consulting support for IT service firms in Rochester New York enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house network services group. These services can help you add to your client base, flesh out your service catalog, satisfy your clients, and improve your profits.

Progentís nationwide roster of network infrastructure engineers, PC support specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the IT groups of some of the country's biggest IT support firms. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting company with two decades of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and works under your instructions to deliver your customers support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to set up and manage. Small or niche IT service companies rarely have the required resources. Progent's Help Desk and ticketing program offers IT service organizations an affordable way to keep their custom branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement to commence work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your clients enter requests through your custom branded Internet portal, a toll-free phone number, or by directing an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to become a single point of contact for virtually all IT expertise your customers may need. You can grow your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, under your coordination, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Service Reporting: Progent uses an advanced documentation system to ensure that all IT services performed are thoroughly described. This makes it easy for you to transfer service assignments to internal consultants once you have sufficient staff and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on more jobs outside your core fields of excellence and open new territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more services to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide array of technologies and can be a dependable resource for growing your IT service business.
  • Fast Escalation: Thanks to a large roster of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Effective remote service saves money while delivering quick results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Rochester, New York Companies
Progent's veteran roster of certified consultants and technical experts can provide Rochester, New York businesses a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Program for Network Service Providers in Rochester, New York
To learn more information about Progent's consulting support for IT service firms in Rochester, New York, call 1-800-993-9400 or see Contact Progent.