Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Rochester
ProgentProgentís consulting services for IT service firms in Rochester New York allows your company to offer your customers Progent's consulting and Help Desk support using your own branding as a seamless augmentation of your in-house IT services group. This can help you grow your revenue, fill out your service portfolio, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity professionals have acted as seamless adjuncts to the IT staffs of some of the country's largest IT service firms. Progentís range of expertise allows you to widen the scope of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT consulting firm with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private IT services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations offers transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your direction to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient service desk. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and maintain. Small or niche IT support organizations seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT service organizations an economical way to keep their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to increase your support volume, the diversity of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered across the US at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter requests using your custom branded web portal, a toll-free number, or by sending an email to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your staff and core IT skills steadily without having to say no to new business owing to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, responding to your management, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services delivered are fully documented. This makes it easy for you to transfer service responsibilities to internal consultants when you have enough staff and relevant skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and safely take on more opportunities beyond your main fields of excellence and open additional geographies without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service firm by offering more services to more clients using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a broad range of technologies and can be a dependable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a large roster of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Effective remote support saves money and produces quick results.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Rochester, New York Businesses
Progent's veteran team of certified consultants and technical experts can provide Rochester, New York organizations a wide array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Rochester, New York
For additional information about Progent's consulting program for IT service organizations in Rochester, New York, call 1-800-993-9400 or visit Contact Progent.