Addison Consulting Expertise for Network Service Providers
Transparent Short-Term Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Addison
Progent’s consulting services for network service firms in Addison Texas allows you to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless supplement to your in-house IT services team. This can help you add to your client base, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's roster of network engineers, PC support technicians, IT administrators, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT service firms. Progent’s breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also a hassle to set up and maintain. Smaller IT service companies rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to expand your support workload, the range of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support companies include:
- Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
- Standard service hours are from 5am to 7pm PST, five days per week.
- Extended hours support is available at additional cost.
- Optional on-premises service in larger metro areas is offered across the US at additional cost.
- You have full control of your clients and billing.
- Your clients submit incident reports through your own branded Internet portal, a toll-free number, or by directing a request to your dedicated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a sole source for virtually all technical expertise your customers may need. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your direction, and bills you rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully described. This allows your IT support organization to shift account responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your main fields of excellence and open new geographies without assuming the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more services to more clients under your own brand.
- Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
- Rapid Escalation: With a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
- Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
- Online Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient online service saves money and produces quick results.
- Major Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Addison, Texas Companies
Progent's nationwide team of certified consultants offers Addison, Texas companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Management
- Ransomware Defense
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More About Progent's Consulting Program for IT Service Providers in Addison, Texas For additional information about Progent's reseller support for IT service firms in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.
An index of content::
School Wireless Case Studies
Case Study School Wireless
Progent delivered a wireless integration environment that enabled a school to improve efficiency and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for interfacing separate sites as far as 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered better performance and reliability than recourse to amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz spectrum it provided protection against outside interference.
Support SharePoint Server
SharePoint Server 2013 Integration Support
Progent’s Microsoft-certified consultants can provide companies of any size consulting, technical support, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, teams and data. Microsoft SharePoint provides a central location for your workers or customers to access, manage, share and manipulate useful data, documents, and applications and to communicate with one another. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more streamlined business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge they’ve developed in a way that makes data convenient to locate, download and apply. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint environment or upgrade to the latest version of SharePoint.
Top Quality Computer Engineer Remote Workers Video Conferencing
At Home Employees Teleconferencing Support Services
Progent can help small and medium-size organizations to configure and debug conferencing applications to allow their at-home workforce to interact efficiently with teammates and clients.
Network Security Audit SonicWall VPN
SonicWall TZ350 Firewall Cybersecurity Firm
Progent's certified SonicWall firewall consultants can show you how to configure, maintain, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 2040 products. Progent's CISSP and GIAC-certified cybersecurity experts can help you incorporate SonicWall security gateways into an end-to-end network protection solution and design security into your business processes.
Home Based Network Consultants Virtual Office Job
Home Based Network Consultant Part Time Job
Progent believes that a well designed and executed information system can be a pivotal factor for enabling any company's success, and we follow this belief in our corporate network environment. We have built a fault-tolerant virtual office network that enables our in-house engineers and certified contractors to deliver fast and efficient support, collaborate easily on challenging projects, and gain from professional and private maturity from being a member of an exciting business ethos of personal drive and freedom.
Microsoft Exchange Technology Consulting Services
Exchange 2000 Server Upgrade Remote Support Services
Progent is one of the most experienced IT support companies for integrating email systems powered by Exchange 2000 Server. Progent is skilled in helping small businesses receive the full benefits of Exchange 2000 for typical situations such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
24x7x365 Citrix Workflow Studio Technology Professional
Citrix Workflow Studio Consulting
Progent's Citrix-certified experts can help you to evaluate the business benefits of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix administration tools with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to enhance the responsiveness, uptime, flexibility, and recoverability of your virtualized environment while reducing the cost of equipment and support and simplifying administrative tasks.
FAQ about Freelance Microsoft Consultant Telecommuting Job
Questions about Cisco Certified Remote Support Jobs
For answers to frequent enquiries concerning being employed by Progent, refer to Consulting at Progent Q&A.
CCNP Expert Certified Wi-Fi IP phone integration Technical Support Services
Consulting Services wireless IP phone upgrades
Cisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within office, hospitality, retail or other environments where IT management wants portable phones that offer more control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile collaboration. Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many components of your Wi-Fi environment such as wireless access points, switches, wireless LAN controllers, and call management tools. Progent's certified experts offer remote and onsite assistance to help your organization create and maintain a Cisco wireless VoIP phone deployment by providing integration services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of an entire campus.
Service Desk Management Support Remote Support
Desktop Help Desk Outsourcing Services Support and Help
Progent's Microsoft and Cisco authorized Consultants provide three ways to help mid-size and large businesses develop an efficient and successful in-house Network Support Help Desk. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies sift through the numerous top level Help Desk software packages on the market and decide what products might be excessively costly, lack key functions, or align badly with your company's corporate culture. Progent also provides short-term staffing for companies who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for absent or indisposed personnel.
Cisco Architecture Computer Network Consulting
Cisco CCIE Online Information Technology Consulting Company
Progent can assist your organization to deploy Cisco's infrastructure technology to create a solid basis for your local, cloud-centric, or hybrid data center and streamline operations in key areas including resource consolidation, security and compliance, manageability, reliability, and recoverability.
Remote Access Troubleshooting
VPN Consulting
Cisco's network security and remote connection technology for small organizations represent a comprehensive line of manageable security solutions to help protect your local and remote information system. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security technologies that fit most closely with your business objectives.
Windows 2000 Server Online Support
Microsoft Windows 2000 Consulting
Progent's Microsoft-certified Windows Server 2000 experts can provide network help and IT consulting services for the entire line of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows Server 2000 configuration, update, and support services include network planning, deployment, project management, on-site and remote technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.
Open Now Nexus Switch Scripting Consulting
Integration Support Nexus Switch Latency
Cisco Nexus series switches are designed to provide the throughput, scale, availability, virtualization support, density, data protection and manageability required to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts can provide remote and on-premises support expertise to assist you to create an efficient switch architecture, set up test environments to confirm your network design, install and configure Nexus switches, create and implement effective policies, perform security vulnerability tests, configure proactive monitoring and alert systems, consolidate network resources by means of virtualization, troubleshoot switching and routing problems, optimize system performance, perform capacity planning, and set up the advanced fault-tolerant capabilities available for Nexus switches. Progent can also help you to migrate efficiently from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.
24x7x365 Windows Server 2012 R2 upgrade Specialist
Windows Server 2012 R2 upgrade Professionals
Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support staff, create a corporate-wide security strategy, streamline IT administration, assist with application development, and generate and test a DR/BC plan.
Windows Server 2016 Cluster Operating System Rolling Upgrade On-site Technical Support
Windows Server 2016 PowerShell Technical Support Services
Progent's certified IT experts offer Windows Server 2016 migration consulting to help businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Exchange 2019 Office 365 Integration Integration
Exchange 2019 Planning Online Support
Progent can help your organization in any facet of your upgrade to Exchange 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Hyper-V; setting up HLB; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and setting up Outlook clients.
Cybersecurity Audit Consult
Cybersecurity Audit Professionals
The Certified Information Systems Auditor (CISA) accreditation is a globally recognized qualification that signifies mastery in information system security audit and control. Certified by ANSI, the CISA accreditation requires that candidates pass a comprehensive examination administered by the ISACA international professional association. Progent offers the expertise of a CISA-Premier network security audit consultant trained to assist businesses in the fields of IS audit process, information technology enforcement, systems and architecture ROI, information technology service delivery, protection of data resources, and disaster recovery preparedness.
Dynamics GP Great Plains Software On-site Support
Microsoft Dynamics GP Remote Support Services
Progent’s Microsoft certified experts offer a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and ERP tool based, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Dynamics GP provides a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its modular approach you can purchase only the functions you currently need, with the ability to add clients and increase functionality in the future. Progent’s Dynamics GP/Great Plains support experts can help you install, customize and administer the latest release of Microsoft Dynamics GP or upgrade smoothly from an earlier edition.
SharePoint Portal Server Computer Consultants
Office SharePoint Server 2016 Troubleshooting
Progent’s Microsoft-certified experts offer organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced platform that utilizes web-based technology for efficiently connecting people, groups and data. Microsoft SharePoint Server provides a central spot for your workers or customers to connect to, manage, share and interact with relevant data, documents, and software and to interact with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect employees, customers, teams and projects with the knowledge they’ve developed in a manner that makes data convenient to find, retrieve and re-use. Progent's SharePoint consultants can help your organization to support your existing SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.
Windows and Solaris Engineer
Windows and Solaris Support and Integration
If your company is producing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, PCs, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of strategic know-how without the continual hassle of maintaining your business network. By using smart server monitoring and by delivering remote and on-site assistance as your company needs it, Progent offers an affordable way for managing an IT system that features high reliability, security, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual infrastructure, online and in-person support and repair, 24x7 monitoring services, and Helpdesk support.
Consult Google Cloud VPN
Immediate Cisco and Microsoft Certified Expert Google Cloud integration Consulting
Progent can provide affordable online and onsite consulting to assist organizations to migrate any portion of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Largest Cisco Certified Expert Firepower Management Center Computer Consulting
Information Technology Consulting Cisco ASA 5500-X Firewall
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Exchange 2013 Active Directory Consulting Services
Professionals Exchange 2013 Upgrade
Microsoft Exchange 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements affect key IT areas including manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective validation and deployment strategy, and train your IT staff to maintain your Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Exchange Server 2013.
Office Word VBA Integration
Microsoft Expert Office 365 Word Consultancy
Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad selection of economical online support services to assist your organization to manage your existing Microsoft Word environment or help you to migrate to a newer release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility problems between different releases of Office Word, interfacing Word with different Office apps such as Office Excel and Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security support, smart phone synchronization, and remote training classes customized for individuals or groups.
Open Now Consult Lync Server 2013 and SQL Server
Immediate Lync Server 2013 and Cisco Unified Communications Engineers
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony enabled for a wide assortment of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts and system integrators can help you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and onsite training to your IT team and end users. Progent has in-depth expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.
Cisco Firepower Management Consultants
24 Hour Cisco Firesight Support and Help
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX or Cisco ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, optimize, manage and troubleshoot firewall solutions built around ASA 5500-X firewalls with Firepower Services.
MCSE Expert Certified Windows Server 2019 High Availability Online Support
Windows Server 2019 with Linux IT Consultants
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid model. Windows Server 2019 delivers significant improvements in scale, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Award Winning Computer Engineer Exchange 2019 Disaster Recovery
Exchange 2019 Migration Technical Support
Progent can assist you in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up HLB; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with O365; and configuring Outlook clients.
Sun Solaris Professional
24-7 UNIX Consultants
If your company computer system mixes Sun Solaris technology with Microsoft Windows, Progent can help you to incorporate your computers into a cohesive network that allows all your OS platforms to run side by side for easy management, transparent dataflow, high dependability, superior performance, and tight protection. Progent's Solaris and Microsoft Windows integration support offerings feature network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk support.
64-bit Upgrade Support and Integration
64-bit Processing Consulting Services
Progent’s Microsoft-premier consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can assist your company to calculate the risks and advantages of upgrading to 64-bit desktop computing, plan an affordable migration strategy that reduces operational interruptions, and offer inexpensive, expert online support to assist your company to install 64-bit desktop operating systems and application programs on your existing hardware.
Cisco Content Engine Network Module for Content Delivery Integration Services
Cisco DistributedDirector Integration Services
Progent provides high availability load balancing support that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
SharePoint 2019 Microsoft Flow Specialist
Award Winning Technology Consulting SharePoint 2019 Microsoft Flow
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises consulting, software development, and debugging services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a cohesive information management solution.
At Home Employees IP Voice Support and Setup
Teleworker VoIP On-site Support
Progent can assist small and medium-size businesses to implement IP voice platforms to provide their remote workforce the advantage of virtual access to the corporate phone infrastructure.
Android security Consultant
Android Tablet integration Technical Support
Progent's seasoned team of network consultants and subject matter experts have years of background providing online and on-premises assistance for organizations of all sizes who need to incorporate Android phones into their information systems so that mobile clients can work together from virtually anywhere. Progent has the range of know-how to solve technical problems that span multiple vendors and that entail a combination of older and current technology. Progent provides budget-friendly online consulting to help you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to assist you to resolve especially challenging IT problems, or Progent can provide comprehensive project management services to ensure that you complete major network initiatives on schedule and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and use Android phones and tablets securely and productively.
Windows Server Essentials Remote Web Access Consultants
Professional Windows Server Essentials and Exchange
Windows Server Essentials is a value-priced, versatile operating system that enables small businesses to transition from the traditional physical on-premises datacenter to the new hybrid computing model that includes both local and cloud-based software and infrastructure. Progent's consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible business benefits of migrating to WS 2012 R2 and adopting a hybrid local/cloud-based design for your computing environment. Progent can provide comprehensive project management support to help you design and execute a smooth move to Windows Server Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers continuing consulting, technical support, and training.
wireless LAN controller Online Troubleshooting
prime infrastructure Consultant
Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's latest Wi-Fi controller solutions.
Radvision Telepresence Consulting
Telepresence Support Outsourcing
Progent can provide the support of a certified consultant with an extensive background deploying technology from the major telepresence providers such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a telepresence solution that protects your investment and maximizes the business value of your information network. Progent also offers the services of infrastructure consultants able to assist businesses of any size to build and troubleshoot a network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence solution.
Remote Workers Computer Consultants
Telecommuting On-site Technical Support
Progent has two decades of background assisting small and medium-size businesses to plan, implement, optimize, administer, and troubleshoot computer networks that incorporate at-home workers.
Internet Data Center IT Consultants
Support and Setup Colocation Center
Colocation data centers allow businesses to share world-class data centers for housing computer hardware that runs vital applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation program including choosing and migrating to a colocation site, designing system architecture, specifying required equipment, on-site and remote troubleshooting, establishing online system management, and education your support staff.
FAQ about Microsoft MCSA Home Based Virtual Office
Freelancing Jobs Q and A about Cisco CCDA
For replies to common questions concerning being employed by Progent, see Jobs at Progent Frequently Asked Questions.
Call Desk Outsourcing Services Remote Consulting
Network Support Help Desk Services On-site Technical Support
Progent's Standard Help Desk Services provide a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
