Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Addison
ProgentProgentís consulting services for network service firms in Addison Texas allows you to offer your customers Progent's consulting and Help Desk support under your company's brand as a seamless supplement to your in-house IT services team. This can help you add to your client base, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's roster of network engineers, PC support technicians, IT administrators, and cybersecurity professionals have worked as transparent supplements to the IT staffs of some of the country's largest IT service firms. Progentís breadth and depth of expertise allows you to widen the scope of your IT support business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also a hassle to set up and maintain. Smaller IT service companies rarely have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable you to expand your support workload, the range of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered across the US at additional cost.
  • You have full control of your clients and billing.
  • Your clients submit incident reports through your own branded Internet portal, a toll-free number, or by directing a request to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a sole source for virtually all technical expertise your customers may need. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully described. This allows your IT support organization to shift account responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept additional jobs beyond your main fields of excellence and open new geographies without assuming the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive network support firm by delivering more services to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from your competitors.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support from Help Desk support to high-level consulting. Efficient online service saves money and produces quick results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Addison, Texas Companies
Progent's nationwide team of certified consultants offers Addison, Texas companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Program for IT Service Providers in Addison, Texas
For additional information about Progent's reseller support for IT service firms in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.