Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Addison
ProgentProgent's consulting support for network service organizations in Addison Texas enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your in-house network support team. These services can help you add to your revenue, fill out your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as seamless supplements to the IT staffs of some of the country's largest IT service firms. Progent's range of expertise enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has provided online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service providers features transparent resale to your clients of professional services. Progent invoices you exclusively and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service organizations rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's remote desktop service group provides Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metro areas is available throughout the country at additional cost.
  • You have full control of your clients and invoicing.
  • Your clients submit requests via your own branded web portal, an 800 phone number, or by directing an email to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows your support team to become a single source for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your coordination, and invoices you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all services performed are fully documented. This makes it easy for you to shift account assignments to in-house consultants when you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently take on additional opportunities beyond your main areas of expertise and open new geographies without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Keep Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to advanced consulting. Effective remote support saves money while delivering fast results.
  • Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Addison, Texas Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Addison, Texas businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Support for IT Service Organizations in Addison, Texas
To learn more information about Progent's reseller support for IT service firms in Addison, Texas, call 1-800-993-9400 or see Contact Progent.