Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Addison
ProgentProgentís consulting services for IT service firms in Addison Texas enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless supplement to your regular network support group. These services can help you grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the country's biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progentís transparency lets you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any private IT support company in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of world-class IT services. Progent bills you directly and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing program offers IT support firms an economical way to keep their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is available throughout the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients submit requests via your branded Internet portal, an 800 number, or by directing a message to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service providers allows you to become a single point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies steadily without having to decline opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your direction, and bills your firm instead of your client.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent uses an enterprise-class reporting system to make sure all IT services delivered are thoroughly described. This allows you to shift account responsibilities to in-house consultants when you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely accept more opportunities outside your main areas of expertise and serve additional geographies without the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide array of technologies and can act as a dependable resource for growing your IT service business.
  • Fast Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient online service cuts costs while delivering quick solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Addison, Texas Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Addison, Texas businesses a broad array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Support for Network Service Firms in Addison, Texas
For additional details about Progent's consulting program for network service organizations in Addison, Texas, call 1-800-993-9400 or visit Contact Progent.