Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Des Moines
ProgentProgentís consulting services for network service firms in Des Moines Iowa allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless supplement to your regular network services group. This can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have acted as seamless extensions to the IT staffs of some of the country's biggest IT support businesses. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but difficult to set up and manage. Smaller IT support providers do not have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your business can handle, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is offered across the US at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients submit requests via your custom branded Internet portal, a toll-free phone number, or by directing a message to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows you to become a sole point of contact for practically all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, responding to your management, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services delivered are thoroughly described. This makes it easy for support group to shift account assignments to in-house consultants once you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open new geographies without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT support firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Keep Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center support to advanced consulting. Effective remote service cuts costs and produces quick solutions.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Des Moines, Iowa Companies
Progent's seasoned team of certified consultants and technical experts can provide Des Moines, Iowa companies a broad array of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Des Moines, Iowa
To learn additional information about Progent's reseller program for network service organizations in Des Moines, Iowa, call 1-800-993-9400 or refer to Contact Progent.