Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Des Moines
ProgentProgentís consulting services for network service firms in Des Moines Iowa allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your company's brand as a transparent extension of your regular network services team. These services can help you grow your revenue, flesh out your service portfolio, create happy clients, and improve your profits.

Progent's roster of network engineers, PC integration and troubleshooting specialists, network admins, and data security professionals have acted as transparent extensions to the support groups of some of the country's biggest IT support businesses. Progentís range of expertise enables you to add to the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is an IT support company with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT services company in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service providers features transparent resale to your customers of world-class services. Progent invoices you exclusively and works under your direction to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service providers rarely have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite service in major metros is offered across the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter requests through your custom branded Internet portal, a toll-free phone number, or by sending a message to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to act as a single point of contact for virtually all technical expertise your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your internal support group, responding to your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class reporting platform to make sure all services delivered are thoroughly documented. This enables support group to transfer account assignments to in-house personnel when you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and safely accept more opportunities outside your main fields of excellence and serve additional territories without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT service provider by delivering more solutions to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Rapid Problem Escalation: With a large roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Make Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Professionals: For two decades, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Efficient remote service saves money while delivering quick solutions.
  • Advanced Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Des Moines, Iowa Businesses
Progent's veteran team of certified engineers offers Des Moines, Iowa companies a broad array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Providers in Des Moines, Iowa
To learn additional details about Progent's reseller support for IT service firms in Des Moines, Iowa, call 1-800-993-9400 or refer to Contact Progent.