Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Louisville
ProgentProgentís consulting services for IT service firms in Louisville Kentucky enables your company to offer your clients Progent's consulting and Help Desk support under your own branding as a seamless extension of your regular IT services group. This can ease the way for you to add to your revenue, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the worldís largest IT service businesses. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT support firm with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Smaller IT service organizations seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the country at extra cost.
  • You keep full control of your customers and billing.
  • Your customers enter requests using your custom branded Internet portal, a toll-free phone number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support group, under your management, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This enables support group to shift account assignments to in-house personnel once you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely accept more opportunities outside your core fields of excellence and open new territories without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a sizable team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online service saves money while delivering quick results.
  • Major Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Louisville, Kentucky Businesses
Progent's nationwide team of certified engineers can deliver Louisville, Kentucky businesses a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Firms in Louisville, Kentucky
For additional details about Progent's consulting support for network service organizations in Louisville, Kentucky, call 1-800-993-9400 or see Contact Progent.