Louisville Consulting for IT Support Organizations
Seamless Short-Term Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Louisville
Progent’s consulting services for IT service firms in Louisville Kentucky enables your company to offer your clients Progent's consulting and Help Desk support under your own branding as a seamless extension of your regular IT services group. This can ease the way for you to add to your revenue, close gaps in your service offerings, create happy clients, and improve your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have acted as transparent adjuncts to the support staffs of some of the world’s largest IT service businesses. Progent’s breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT support firm with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Smaller IT service organizations seldom have the necessary resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during normal work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises support in larger metro areas is available throughout the country at extra cost.
- You keep full control of your customers and billing.
- Your customers enter requests using your custom branded Internet portal, a toll-free phone number, or by directing a request to your designated email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities owing to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent acts as a seamless extension of your in-house support group, under your management, and bills your firm rather than your client.
- Granular Billing: Progent bills on a per-minute basis to reign in expenses.
- Extensive Service Reporting: Progent uses an advanced reporting platform to ensure that all IT services performed are fully documented. This enables support group to shift account assignments to in-house personnel once you have sufficient staff and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and safely accept more opportunities outside your core fields of excellence and open new territories without exposure to the risks involved with increasing your head count too quickly.
- Strengthen Your Brand: You can solidify your mind share as a comprehensive network support firm by offering more solutions to more clients under your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
- Rapid Escalation: With a sizable team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
- Keep Your Clients Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
- Online Support Experts: For 20 years, Progent has provided online network support ranging from Call Center support to advanced consulting. Effective online service saves money while delivering quick results.
- Major Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Louisville, Kentucky Businesses
Progent's nationwide team of certified engineers can deliver Louisville, Kentucky businesses a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online Network Troubleshooting
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Expertise
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- Smartphone Integration
- iPhone Support
- Android Phone Integration
- Ransomware Defense and Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Firms in Louisville, Kentucky For additional details about Progent's consulting support for network service organizations in Louisville, Kentucky, call 1-800-993-9400 or see Contact Progent.
An index of content::
Remote Integration Services Risk Assessment
CRISC Cybersecurity IT Services
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT network catastrophe. Progent can show you how to define a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, non-stop system solution that addresses availability issues covering a broad array of network technologies and procedures.
Contract Microsoft MCSE Part-Time Job
Contract MRP Consultants Telecommute Job
Progent's Experts Team provides support in key technologies that include Apple OS networking and applications; Support for Linux-powered, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and specialized application help; CIO, business analyst, and project management outsourcing; Custom program design and deployment; Web, electronic business, EDI, and client information portal design and integration; DBM support and efficiency help; Management intelligence consulting; and Telecommunications architecture consulting.
Consult VMware Infrastructure
VMware VirtualCenter Consultant
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere-powered virtualization solution for local networks, cloud environments, or hybrid cloud deployments. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility.
Award Winning WatchGuard Firebox M470 Firewall Cybersecurity Tech Services
WatchGuard Firebox M370 Firewall Cybersecurity Companies
Progent provides consulting services for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
Network Consultants SMS 2003 Upgrade
SMS Server 2003 Migration Computer Engineer
Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and configuring software products by making it easier to install system images, control mobile devices, and operate management utilities. In addition to advising you about ways to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and implement IT tasks involving processes that Feature Packs are designed to make more efficient. Progent's migration and upgrade services can minimize spending and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you define sensible processes and standards to manage handheld computers and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security plan that includes standards, procedures and IT products to keep your IT network safe.
Lync Server 2013 topology Consultant
Lync Server 2013 and Exchange UM Server Consultant
Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, and both VoIP and public switched telephone network (PSTN) voice communication. Lync 2010 can enhance the capability of Microsoft Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants offer online and on-premises support to assist you to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to design and execute a smooth Skype for Business migration.
Fully Redundant Internet Network Computer Engineer
Fault Tolerant Inter-Office Connection Network Consulting
Progent’s high availability network experts provide reliability support, disaster recovery services, system load balancing, non-stop interoffice access, high-availability Internet architecture design, fault-tolerant data center support, and other non-stop networking consulting to show your organization configure a 24x7 environment for mission-critical applications. Progent possesses the background to design affordable, 24x7 systems by deploying the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a completely redundant Internet interface and intelligent system load balancing.
ISA Server Technology Consulting Services
ISA 2000 Server Remote Consulting
Progent’s Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by outside and internal threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as HTTP, which allows these products to detect many threats that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or migrate smoothly from ISA Server environments to Microsoft Forefront TMG.
Microsoft Office 2000 Tech Consultant
Microsoft Office System Software Recovery
To deliver economical IT support for small companies, Progent has developed full-service computer outsourcing packages that offer small companies quick access to network help without forcing you to recruit, educate, and manage an expensive full-time computer support staff. Progent’s IT outsourcing packages give you an economical way for creating a secure and robust system for your favorite Windows business productivity suites such as Office XP and Office 2003.
Subscription Anti-Spam
Technology Consulting Services Antispam
E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the protection and administration of corporate email by offering constantly updated spam and virus filtering, policy management, content filtering, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting tools as well as outbound email filtering to help you fix your email system and define and regulate corporate security policy.
MySQL Enterprise Edition Expert Development
Specialist MySQL application development
Progent can provide cost-effective remote access to an Oracle-certified MySQL RDBMS DBA or software developer and can help businesses of all sizes to integrate and manage MySQL within a reliable network environment that offers high levels of performance, scalability, and security. Progent also has proven skill helping companies migrate applications from an Oracle environment to MySQL.
Computer Consultants Catalyst 6500 Switch
Catalyst 3650 Switch Technology Consulting Services
With the Catalyst line of switches for small and mid-size businesses, Cisco enables companies to realize the full advantages of bringing smart traffic control to their networks. Cisco's switch product line makes it possible to deploy capabilities that make your IT network sufficiently robust to accommodate time-critical requirements, scalable to support future growth, safe enough to protect confidential information, and designed for differentiating and controlling traffic flows to optimize system operations. Progent's CCIE certified consultants can help you pick out and integrate Catalyst switches appropriate for your company. In addition, Progent's CISM and CISA certified security specialists can help you create a strategic protection policy and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3560 switches, Catalyst 4500 switches, and Catalyst 6500 Series Switches.
Cloud Protection for Email Consultancy
Email Anti-fraud Intelligence Consultant Services
Progent's ProSight Email Guard solution uses the technology of top data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of ProSight Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.
Cisco Content Engine Technical Consultant
High Availability Load Balancing IT Consulting
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. fault tolerant load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.
ASP Development Companies
Business Software Contract Programmer
If you need assistance writing, improving, or repairing business aplications for Windows, any version of Linux, or for the Web, Progent’s team of program developers, relational database architects, and software project managers can ensure you get the project done on schedule and within your budget. Progent's experienced application developers offer affordable and expert remote consulting for jobs as small as writing VBA scripts for Office Excel or as large as rolling out line-of-business RDBMS applications built on SQL Server or MySQL.
Server Management On-site Technical Support
Server Management Professional
With virtual server technology, businesses can operate multiple virtual machines on a single physical server. Virtual server technology enables businesses to enjoy all the advantages of server segmentation, but without the expense associated with purchasing extra server hardware. Virtualization is the critical technology for building private clouds, which provide major benefits such as lowering the costs of capital equipment, datacenter facilities, and administration while improving data protection, system availability, and disaster recovery. Other key server management technologies include network monitoring utilities, Microsoft WSUS, and remote server management hardware. Progent's professional server management specialists can assist you in all aspects of server consolidation and management to allow your company to contain costs and save time.
Best Network Consultants System Center 2012 Data Protection Manager
SCDPM 2012 Planning Integration Support
Progent's Microsoft-certified consultants offer remote or in-person expertise to help companies of any size to plan, deploy, manage, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud-based, or hybrid datacenters. Progent can provide as-needed help for fixing especially challenging problems, or full project management services. Progent's consultants can also assist your business to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.
Oracle RDBMS Programming Firms
Oracle Enterprise Manager Engineers
Progent offers fast and affordable online access to a certified Oracle database administration expert or an Oracle application developer. Progent offers advanced DBA services for all versions of Oracle including 10g and 11g and can also help design, build, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also can provide support for Streams replication technologies and Oracle Database Resource Manage.
Apple macOS and Windows Setup and Support
Mac and Windows Network Consulting
Progent's service specialists in Mac and Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup support. Allowing productive co-existence among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's background in Microsoft and Macintosh consulting makes it possible to offer world class support to companies that rely on these technologies to maintain their competitive advantage. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.
CRISC Certified Online Support
Computer Engineer CRISC Certified
Progent's disaster recovery planning and business continuity professionals can show you how to create a disaster recovery strategy in case of an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified professionals can also help you build an affordable, high-availability system solution that takes into account reliability issues involving a broad range of network technologies and processes.
Altaro VM Backup and Hyper-V Online Consulting
Altaro VM Backup and Hyper-V Integration
Altaro VM Backup offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level recovery options for specific files and emails, support for Windows CSV and for vCenter for handling larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is a certified Altaro partner and offers a wide range of services to help you to plan, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup software.
24 Hour Indiana Manager
District of Columbia Computer Consultant
Progent’s Technical Response Center offers nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support engineers provide phone help and online direct network connection to troubleshoot and resolve network problems rapidly and affordably. The scope of IT experience available from Progent's staff of country-wide support professionals allows Progent to escalate even the most difficult problems to qualified specialists as required.
NetDocs ndMail Specialist
NetDocs Consultancy
NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent can provide online access to NetDocuments consultants who can help your law firm to plan, configure, manage, optimize, or troubleshoot a document management system environment based on NetDocs.
ProSight Email Guard AES Encryption Engineer
Email Polymorphic Virus Protection Professionals
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
ProSight DPS Backup and Recovery Services Professional
Specialists ProSight DPS Cloud Backup Services
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data.
Learning Microsoft Project Server Workflow
24-7 Project Server 2013 Integration Services
Progent's Microsoft-certified engineers can provide advanced support in implementing, using and debugging any edition of Project, Project Server, and Microsoft Project Online and can provide a wide variety of cost-effective remote support services following proven best practices to assist organizations of any size to get all the benefits of this leading platform. Services available from Progent include solution planning, installation and migration, setting up secure collaboration among local and offsite users, network optimization, and customized online training classes.
Amazon enterprise hybrid cloud solutions Integration Companies
Top Amazon AWS hybrid cloud integration Coding
Progent offers cost-effective remote consulting to help companies to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy all-cloud or hybrid cloud environments that efficiently incorporate Amazon AWS services. Progent offers as-needed expertise to help you to resolve complex technical issues or Progent can provide project management outsourcing to help you migrate to the Amazon AWS cloud on schedule and within budget.
IT Services SCCM 2012 Windows Server Deployment
Top Microsoft SCCM 2012 Intune Integration Remote Support Services
Progent can assist your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy change management solution or assist you to modify your current SCCM 2012 environment to support your changing business needs. Also, Progent can help you to build an infrastructure that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
Consultant Services ProSight Managed IT Services
Small Business Managed Services Engineer
Progent's ProSight portfolio of managed IT services are designed to provide organizations who maintain minimal internal network support teams with affordable help from world-class management tools and consulting experts. Advantages of the ProSight line of managed services include predictable network management costs, automation of common administrative processes, continual absorption of new technology, graceful migration from older systems to current solutions, close fit between information technology with business objectives, access to seasoned network consultants, and allowing management to focus on business issues rather than ever-changing network technology.
Onsite Technical Support Microsoft Operations Manager
Remote Network Monitoring IT Consultant
Remote 24x7 monitoring, proactive alarms, and periodic analytical reporting are crucial to maintaining the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have advanced so far that companies of all sizes can get a degree of network stability that was previously limited to enterprises. Progent can provide several RMM solutions delivered as economical services designed to help your company to identify and resolve a most network issues before they can hurt productivity.
SQL Server 2016 and Hyper-V Network Engineer
SQL Server 2016 Enterprise Troubleshooting
Microsoft SQL Server 2016 offers significant improvements in speed, capacity, data security, high-availability, mobile computing support, and integrated analytics and reporting. Innovations include PolyBase for handling structured and unstructured databases simultaneously for big data applications, R language integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to help organizations of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Barracuda Backup Deduplication Onsite Technical Support
Barracuda Backup Management Online Consulting
Barracuda Backup is a low-cost, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your existing storage hardware. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to help your business to plan, integrate, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology.
24-Hour Exchange 2019 Compliance Network Consultants
Exchange 2019 Data Loss Prevention IT Services
Progent can help you in any phase of your upgrade to Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; designing HA system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and configuring Outlook clients.
Consultant Services Lync Server 2013 Front End Server
24-Hour Microsoft Certified Lync Server 2013 and Active Directory Consultant Services
Lync 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and system integrators can assist your company to assess the business benefits of Lync 2013, design an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your present and long-term plans, implement Lync 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management team and end users. Progent offers expertise in critical components of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.
Network Consultant ProSight Endpoint Protection
ProSight Phishing Defense Consultancy
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks.
UNIX with Windows Online Troubleshooting
Windows and UNIX Consultant Services
Progent's UNIX family support experts provide small businesses and software developers support for managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of experience provides you with a convenient one-stop source to help you create and maintain a secure and reliable cross-platform network and communications solution that supports UNIX and Microsoft interoperability by integrating Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Windows Server 2019 Hybrid Integration Technology Consulting
Windows Server 2019 Storage Spaces Direct Specialist
Progent's certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Support Services Wi-Fi Network
802.11 Wireless LAN On-site Technical Support
Progent can show you how to plan, configure, manage, monitor, and troubleshoot a viable Wireless network infrastructure, select sensible products, and integrate access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a thorough 802.11x network security strategy that is well aligned with the security plan for your entire corporate network.
MS SQL Server Programming Firms
Open Now SQL Programmer
Progent's certified SQL Server developers and database administrators offer remote expertise to help businesses of any size to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any element of the application life cycle in environments that range from small office databases to VLDB applications and data warehousing.
