Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Louisville
ProgentProgent's consulting services for network service firms in Louisville Kentucky allows you to offer your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless supplement to your regular network support team. This can put you on the fast track to add to your client base, expand your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and data security consultants have acted as seamless extensions to the support groups of some of the country's biggest IT service businesses. Progent's range of expertise allows you to widen the capabilities of your IT service business, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network support firm with 20 years of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and manage. Smaller IT support companies do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT service firms an economical way to keep their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the diversity of technical issues your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in major metro areas is available throughout the country at additional cost.
  • You have full control of your clients and billing.
  • Your customers enter requests by means of your branded Internet portal, a toll-free phone number, or by directing a message to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service organizations allows your support team to act as a single source for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to decline new business owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services performed are fully described. This makes it easy for support group to shift account responsibilities to in-house consultants when you have enough people and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and efficiently take on more opportunities beyond your main areas of excellence and serve additional territories without the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: Thanks to a large roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Clients Happy: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective online support saves money and produces fast results.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Louisville, Kentucky Businesses
Progent's nationwide team of certified engineers can deliver Louisville, Kentucky companies a wide range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in Louisville, Kentucky
For additional information about Progent's consulting program for network service firms in Louisville, Kentucky, call 1-800-993-9400 or visit Contact Progent.