Louisville Consulting Services for IT Support Organizations
Seamless Temporary Staff Help
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Louisville
Progent's consulting services for network service firms in Louisville Kentucky enables you to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless augmentation of your regular network support group. This can put you on the fast track to add to your client base, expand your service offerings, satisfy your customers, and improve your profits.
Progent's nationwide team of network engineers, desktop integration and troubleshooting technicians, network admins, and data security professionals have worked as seamless extensions to the IT groups of some of the country's largest IT support firms. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency lets you promote and preserve your company's brand.
Progent is a network consulting firm with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network experts of any private computer services company in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of world-class services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an efficient Help Desk. But modern ticketing platforms are not just expensive to license and staff, but challenging to configure and manage. Smaller IT service providers rarely have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to retain their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional on-premises service in major metro areas is available throughout the US at additional cost.
- You keep full control of your clients and invoicing.
- Your customers enter service requests via your own branded Internet portal, a toll-free phone number, or by directing a request to your assigned email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, responding to your coordination, and bills your firm instead of your customer.
- Granular Billing: Progent charges by the minute to minimize expenses.
- Detailed Service Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly documented. This enables support group to transfer account responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and efficiently take on more opportunities outside your main fields of excellence and serve new territories without the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support firm by offering more solutions to more clients under your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Keep Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
- Online Technical Support Experts: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient remote support cuts costs while delivering quick solutions.
- Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Louisville, Kentucky Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Louisville, Kentucky businesses a broad range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Support Services
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Technical Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Consultants
- PEN Testing with NodeZero
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support
- Colocation Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Affordable .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- Smartphone Management
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Predictive and On-premises Assessments
Find Out More About Progent's Consulting Support for IT Service Organizations in Louisville, Kentucky For additional information about Progent's reseller program for IT service firms in Louisville, Kentucky, call 1-800-993-9400 or visit Contact Progent.
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Top Quality Microsoft Consulting Best Practices Solution Provider
Small Business Computer Consulting Firms Company-wide Standards for Best Practices
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of network support, executing a wide range of IT tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world IT problems efficiently.
Top Rated Patch management services Consultant Services
IoT sensors patch management Consultants
Progent's managed services for software and firmware patch management offer organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like alarms and robotics.
Computer Consultants NinjaOne Automated Server Inventory
ProSight NinjaOne Server and Endpoint Management Support and Setup
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical devices.
Remote Cisco Certified Expert Amazon SQS Reports
Expert Development Amazon AWS migration
Progent offers affordable online consulting to assist businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
Internal Security Inventory Technology Professional
Network Security Assessment Consulting
Progent offers special security packages designed to provide larger corporations an objective and comprehensive security audit from a group of premier security consultants. All Progent's network security evaluation packages feature a suite of procedures including automated scans from inside and from outside the company firewall, professional analysis of captured data by certified security consultants, production of a report documenting the results, plus an interactive high-level executive outbrief and an in-depth interactive outbrief for in-house network administrators.
Consultancy Exchange 2010 Upgrade
Microsoft Exchange Server 2010 Upgrade Professional
Progent's Microsoft-certified consultants can provide low-cost online and onsite support to implement your upgrade to Exchange Server 2010, produce comprehensive documentation of your upgraded messaging system, train your network support team and users to get them ramped up quickly on Exchange Server 2010, and provide ongoing management consulting and technical help. Progent can also help you upgrade from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
ProSight Outbound Email Filtering Specialists
Remote Email Polymorphic Virus Protection Professionals
Progent's ProSight Email Guard uses the technology of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
UNIX with Windows Setup and Support
24x7x365 Windows, UNIX, Solaris Troubleshooting
If your business has a UNIX, Linux, or Sun Solaris network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide array of security areas such as security administration procedures, security design and models, access control products and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the fundamental skills and worldwide standards of knowledge that information security managers are expected to master. These accreditations offer IT management the assurance that those who have achieved their CISA or CISM certification have the background and knowledge to deliver effective security management and engineering services.
CCIE Expert Certified Meraki 802.11ac AP Integration Support
Online Help Meraki 802.11ax Access Point
Progent's Cisco Meraki Wi-Fi AP experts provide online and onsite support services to help businesses of any size to plan, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and manage Meraki-based wireless infrastructure for sites that range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as switches, routers and ASA firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their mobility or computing device.
SentinelOne Phishing Protection Services
Technology Professional SentinelOne Ransomware Rollback
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that incorporates AI software and expert services to provide comprehensive endpoint detection and response (EDR).
MS Certified Cybersecurity Companies PEN Testing
24x7 Microsoft Experts Stealth Penetration Testing Security Consultant
Stealth penetration testing is an important part of any comprehensive IT system security strategy. Progent's security experts can perform thorough penetration tests without the awareness of your company's internal network support resources. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion detection alerts and event history monitoring are properly configured and actively monitored. Progent can provide ongoing autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, stolen credentials, missing patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-vector attacks typical of the latest strains of ransomware.
Microsoft CRM Consulting Services
Microsoft Dynamics CRM Support and Integration
Microsoft CRM helps mid-market businesses build profitable client relationships. Integrated Sales and Customer Service modules allow employees to share data to help improve selling success and deliver consistent, efficient customer service. Progent can set up the optimal network environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer service data.
Building to Building Wireless Case Studies
Proxim Wireless Example Application
Progent provided a wireless networking solution that allowed a school to increase efficiency and avoid the recurring expense of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote locations as far as 2.5 miles apart and can extend to even longer ranges. This wireless solution offered better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided protection against outside interference.
QTS/Heracles Colocation Center Professionals
Consulting QTS/Herakles Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation facility or if your business is planning on moving your primary or offsite backup equipment to the Herakles data center, Progent offers a range of affordable services such as colocation relocation, system deployment and upgrades, infrastructure improvements, comprehensive project management services, virtual server expertise, remote monitoring, automated system administration, application development, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab.
64-bit Upgrade Technology Consulting
64-bit Migration Consultant
Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the key 32-bit programs that you want to retain plus the latest 64-bit editions of applications you wish to install.
Microsoft SQL Server 2008 Network Consulting
Microsoft SQL Server 2012 Network Consultants
Progent's Microsoft certified professionals can offer small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of enterprise-class business applications that can give your business a competitive edge. SQL Server provides core support for XML and the ability to query over the Internet and outside the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progent's SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Project Server 2010 Support and Help
Microsoft Project Server Workflow Training Professional
Progent's Microsoft-certified consultants offer advanced expertise in deploying, managing and debugging all versions of Project Server and can provide a wide variety of affordable remote consulting services following industry best practices to assist organizations of all sizes to receive all the benefits of this powerful project management solution. Support services offered by Progent include solution design, software configuration and upgrades, setting up safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
SQL Server Replication Professionals
Emergency Microsoft T-SQL Programming Firm
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast development of cutting-edge high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of background helping with Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.
NodeZero Penetration Testing information Systems Audit
NodeZero Penetration Testing Firewall Network Install
Progent's certified security experts can run NodeZero-powered PEN tests to verify your security monitoring and protection systems and policies are properly configured and effective.
Oracle Programming Firm
Oracle PL/SQL Developer Firms
Progent can provide affordable remote access to a certified Oracle DBA expert or an Oracle software developer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also help design, create, update, or fix Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication tools and Oracle Database Resource Manage.
SQL Server 2012 AlwaysOn Availability Groups Help and Support
SQL Server Analysis Services On-site Support
Progent offers the expertise of Microsoft-certified engineers and experienced software developers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's test lab, design and carry out a smooth transition to SQL Server 2012 from earlier versions of SQL Server or from other database platforms, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.
64-bit Migration Consultancy
Consultants 64-bit Migration
Progent's Microsoft-certified engineers can assist your organization to update your application servers or workstations from 32 to 64 bits. Progent can help you to understand the costs and benefits of upgrading to 64-bit computing, design an efficient upgrade strategy that reduces business disruptions, and offer economical, professional online support to assist you to configure 64-bit operating systems and applications on your existing hardware.
24-Hour .NET macOS Programming Firms
Expert Microsoft Certified .NET F# Designer
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development environment and can create or modernize .NET applications quickly and at low cost.
Exchange 2013 Integration Consulting Services
Exchange 2013 EAC IT Consultant
Exchange 2013 incorporates significant enhancements to the functionality of Exchange 2010 and introduces important new features plus a revamped structure. These enhancements affect key facets of IT such as manageability, high availability (HA), compliance, operational costs, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of migrating to Exchange 2013, create an efficient test and rollout strategy, and train your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management services for Microsoft Exchange 2013.
On-site Support Live Communications Server
Microsoft LCS Server Professional
Microsoft Office Communications Server delivers Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced protection, seamless integration with popular Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and improved operational efficiencies, enhanced worker productivity, and stronger IP protection with this easy-to-manage, fault-tolerant solution. Successful implementations of Office Communications Server require careful planning and consideration before roll out. Progent's Microsoft-certified professionals can deliver the skill needed to realize all the benefits of Microsoft Office Communications Server across your whole corporation.
Urgent Exchange 2019 IT Consultant
Open Now Microsoft Exchange Consulting
Progent can help you in any facet of your upgrade to Microsoft Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; designing HA system topology for a local, cloud-based or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and setting up Outlook clients.
Hornetsecurity 365 Total Backup Help and Support
Top Quality Hornetsecurity Altaro M365 SharePoint Backup On-site Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Biggest Barracuda Networks F400C Series Firewalls Cybersecurity Companies
Barracuda Networks SSL VPN Security Evaluation
Barracuda's value-priced CloudGen Firewall appliances offer web filtering, safe remote connectivity, SSL VPN, secure SD-WAN, and Zero-Trust support along with centralized management across your complete enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the skill to serve as your go-to resource for network help, administration, education, and cybersecurity consulting.
