Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Louisville
Progent’s consulting services for IT service organizations in Louisville Kentucky allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless augmentation of your in-house IT services group. This can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and increase your bottom line.
Progent's roster of network infrastructure experts, PC support technicians, IT administrators, and cybersecurity consultants have worked as transparent adjuncts to the support staffs of some of the country's biggest IT support businesses. Progent’s range of expertise allows you to widen the capabilities of your IT support business, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is a network support company with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for IT service firms offers seamless resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the required budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while providing their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Service Desk and ticketing solution enable you to expand your support volume, the range of technologies your company can handle, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service organizations include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your team and strategic IT skills at your own pace without being forced to turn down new business due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Louisville, Kentucky Companies
Progent's seasoned roster of certified engineers can provide Louisville, Kentucky organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:
Find Out More About Progent's Consulting Program for Network Service Firms in Louisville, Kentucky For additional details about Progent's reseller support for IT service firms in Louisville, Kentucky, call 1-800-993-9400 or refer to Contact Progent.