Louisville Consulting Support for Network Service Firms
Transparent Temporary Support Staff Assistance
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Louisville
Progent’s consulting services for network service firms in Louisville Kentucky allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless supplement to your in-house network support group. These services can help you grow your client base, fill out your service catalog, satisfy your clients, and improve your bottom line.
Progent's roster of network engineers, desktop support specialists, network administrators, and data security consultants have acted as transparent supplements to the support staffs of some of the country's largest IT support businesses. Progent’s range of expertise allows you to widen the scope of your IT support practice, and Progent’s transparency helps you promote and preserve your company's brand.
Progent is a network consulting company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided remote IT support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service organizations rarely have the required resources. Progent's Help Desk and ticketing program gives IT service organizations an economical way to retain their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can handle, the locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at additional cost.
- Optional onsite service in larger metros is offered across the US at additional cost.
- You keep complete control of your clients and billing.
- Your clients enter incident reports through your own branded Internet portal, a toll-free number, or by sending a request to your specified email address.
- Each customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for practically all technical expertise your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your direction, and invoices your firm instead of your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Documentation: Progent utilizes an enterprise-class documentation platform to ensure that all IT services performed are thoroughly documented. This allows support group to shift account responsibilities to in-house personnel once you have enough people and appropriate technical skills.
- Safely Expand Your Service Business: You can quickly and efficiently accept more jobs outside your main areas of excellence and open additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a comprehensive IT support provider by offering more services to more customers under your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT service operations.
- Rapid Problem Escalation: With a sizable roster of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Online Support Professionals: For two decades, Progent has provided remote IT support from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering fast solutions.
- Major Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Louisville, Kentucky Organizations
Progent's veteran team of certified consultants and technical experts offers Louisville, Kentucky businesses a wide array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Dynamics GP Reporting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Support
- Google Android Smartphone Management
- Ransomware Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Program for IT Service Firms in Louisville, Kentucky To learn additional information about Progent's consulting support for IT service organizations in Louisville, Kentucky, call 1-800-993-9400 or see Contact Progent.
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ProSight network infrastructure documentation management Consulting
domain management Consultant Services
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
Microsoft AD Specialists
Open Now Windows Active Directory On-site Technical Support
Windows Active Directory demands extensive practical experience to integrate optimally across an enterprise. Progent’s Microsoft Certified engineers are experts in planning, deploying, and maintaining sophisticated Enterprise Active Directory projects. Progent’s fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, dealing with legacy legacy software configuration objects in production AD environments, and repair of failed installations of AD and Active Directory-associated applications.
Remote Network Infrastructure Monitoring Consultant Services
Network Health Audit Consulting Services
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable and more secure Active Directory environment. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These benefits can include easier management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability.
24-7 VMware Professional
Award Winning VMware vSphere Technology Professional
Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, manage and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, cloud environments, or hybrid cloud deployments. Progent can provide world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility.
Citrix HDX Computer Consulting
Citrix virtual desktops Consultants
Citrix offers a comprehensive family of platforms that deliver advanced manageability, scalability, and responsiveness for server virtualization and for centralized distribution of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist you to assess the business advantages of Citrix technology and show you how to design, test, implement, troubleshoot, and maintain Citrix virtualization platforms.
Dynamics GP Accounting Technology Consulting Services
Configuration Microsoft Dynamics GP ERP
Progent can help you prepare and implement a smooth move to Microsoft Dynamics GP/Great Plains so that you preserve your information, improve your protection, enhance your analytics, take complete advantage of Microsoft Office support, and minimize business disruption by creating and executing a smart migration plan. Progent can also help train new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your financial reports and business analytics by offering Crystal Reports help, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Dynamics GP.
Small Office Small Business IT Outsourcing Firm
Best Small Office Technology Consulting Company
Progent's Microsoft and Cisco premier computer consultants offer expert help with a wide array of products and technologies and can provide that expertise by phone nationwide or in person in select cities across the country and anywhere in California. Progent provides remote support for information systems based on Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure engineers for complex network issues, plus the assistance of CISA and CISM-qualified security consultants to handle complex security design and troubleshooting. Progent has delivered remote troubleshooting to companies in every state in the U.S.
SQL Server 2017 Analysis Services Technical Support Services
SQL Server 2017 Development Configuration
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can help you to plan and carry out an efficient migration of your current SQL Server environment to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or on-premises support services ranging from on-demand design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.
Cisco VoIP Small Business IT Consulting Group
Cisco Certified CCIE Migration
Progent's Cisco CCIE network consultants can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch expertise, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software expertise.
Microsoft Certified Partner Network Designers Windows 7 Migration
Microsoft Windows 7 Migration Computer Consulting
Progent's Microsoft certified engineers offers remote and onsite consulting services to assist you to administer, maintain, and troubleshoot computers powered by Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, security and compliance, backup and restore, remote access, mobile device integration, wireless network design, and 24x7 network monitoring.
24-7 NLB Test Lab Engineers
Herakles/QTS Test Lab Engineers
Progent's Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, creating efficient migration methodologies, evaluating and tuning performance, planning or validating business continuity strategies, mitigating compatibility issues, and establishing training environments for the latest products and technologies. For Progent clients without adequate in-house resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital IT projects on schedule.
Engineer microsoft scom 2016
scom 2016 NetApp SAN storage integration IT Consulting
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable uptime for critical workloads by offering centralized, mixed-platform tracking of IT resources installed across on-premises datacenters and cloud environments. Progent's SCOM consulting team offers world-class online and onsite expertise to assist organizations of any size to design, integrate, tune, update and troubleshoot Operations Manager 2016 deployments. Progent can help your company to migrate to SCOM 2016 from earlier versions or from different monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources hosted on public clouds such as Microsoft Azure and Amazon AWS.
After Hours SQL Server 2017 and Power BI Online Support Services
SQL Server 2017 and Amazon Marketplace Web Service Consultants
Progent's Microsoft-certified SQL Server 2017 experts can help your business to assess the business advantages of upgrading to SQL Server 2017 and can assist your organization to design and carry out a cost-effective migration of your databases and applications to any deployment architecture including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed design assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and on budget.
Work at Home Endpoint Security Technical Support
Remote Support and Setup Remote Workers Security
Progent can assist small and medium-size businesses to install endpoint security defense solutions and deliver cleanup services for teleworkers.
Azure Resource Manager Engineers
Immediate Azure and Android integration Consultant
Progent can assist businesses of all sizes to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower hardware investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to understand the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and to manage iPhones and iPads and Google Android handhelds.
Network Consultation Cisco Network Management
Cisco Network Management Network Consulting Group
Progent's Cisco-Certified network management consultants can assist you to run Cisco's network management utilities alongside a selection of powerful third-party applications to build a complete network management strategy in order to keep your network running smoothly, conserve limited resources, guard your data, revive quickly from hardware breakdown or deliberate attacks, and enable you to expand or reassign valuable resources intelligently and economically as your business grows.
Meraki Wireless AP Remote Support
Online Technical Support Meraki Access Point Management
Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to incorporate other Cisco appliances for streamlined management.
Benefits for Home Based Network Consulting Part-Time Job
Part Time Jobs Benefits for Home Based Network Professional
Progent's compensation structure is built on contribution, so similar to working as an independent contractor, your earnings are entirely tied to your work effort. Certain Progent consultants stress quality of life and elect to consult at an easy pace, utilizing our flexible calendar to pursue individual enthusiasms such as mountain biking, car racing, skiing, fishing, vacations, or sharing private time with relatives and acquaintances. Other consultants use the opportunity to earn major bucks through hard effort and extended hours. Progent fully encourages both sides of the spectrum plus everything in between.
At Home Employees IP Voice Consultant Services
Technical Support At Home Workers VoIP
Progent can assist small and mid-size companies to implement VoIP solutions to give their remote workforce the advantage of virtual extensions of the company phone system.
Wi-Fi Management Specialist
Remote Support Services Wireless Network
Progent’s Wireless Consulting Services provide a fast, economical option for businesses of any size to integrate, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can help you design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Juniper SRX100 Router Cybersecurity Organization
Juniper SRX Series Router Security Consultancy
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Windows 2000 Server Remote Support Services
IT Services Windows 2000 Server
Progent's certified Windows 2000 consulting staff can show you how to enhance the functionality of your current Windows 2000 Servers and can streamline system management, offer tech support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2K to Microsoft Windows Server 2003. Progent is expert in setting up test installations to reduce the technical risk involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Microsoft Small Business Server 2003 Setup and Support
Microsoft Small Business Server Consulting
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a powerful but manageable information. The IT sophistication of the Microsoft .NET components included with Small Business Server requires a computer support expert with hands-on background planning and integrating cohesive, comprehensive business technology environments. Progent's Small Business Server consultants have an average of more than a decade of background supporting computer networks founded on Microsoft technology. This experience ensures you success in deploying, managing, and repairing network environments that include the Small Business Server suite of servers and applications.
Microsoft Expert Exchange 2007 Edge Server Setup and Support
Exchange 2007 Support
Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids productivity downtime, reduces long-term service demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent offers the experience to complete your project rapidly and economically. Progent's Microsoft Exchange 2007 support, repair, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
Compensation for Cisco Consultants Part-Time Jobs
24-Hour Home Based Microsoft Consulting Contract Job
Progent's compensation structure is built on revenue sharing, so similar to working as a freelance consultant, your earnings are entirely driven by your work effort. Certain of our consultants focus on quality of life and elect to work at an easy pace, utilizing our flexible schedule to follow personal enthusiasms such as hiking, car racing, skiing, surfing, travel, or sharing free time with relatives and friends. Other consultants use the chance to make major bucks through hard work and long days. Progent fully encourages both sides of the spectrum and any point in between.
Wi-Fi RF Coverage Maps IT Consulting
802.11x Wi-Fi Site Survey Technical Support
Progent's Wi-Fi site survey and predictive modeling assist you to design, install and debug a Wi-Fi LAN customized for your environment, offering you a wireless solution that has the reception, performance, density, Quality of Service, data protection, and hand-off ability your business needs. Wireless survey services from Progent include remote predictive analysis for designing a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and troubleshooting an operational wireless network.
Dynamics GP 2015 R2 Integration Professional
24x7 Dynamics GP 2015 Web Client Engineer
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud readiness, supports popular smart phones and tablets, allows single login with Azure AD, and strengthens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, expands the Web Client, and delivers over 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants have the depth and breadth of knowledge and hands-on experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will optimize the return on your investment in this mission-critical platform.
Skype for Business and Quality Dashboard Consultant
24/7 Microsoft Skype for Business Instant Messaging On-site Support
Progent's consultants can provide remote and onsite expertise for companies of all sizes to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with other collaboration systems such as Cisco Video Interop Server. Progent's certified information security consultants can assist you design and validate a security environment for your Skype for Business solution that is compliant with regulatory standards.
Exchange 2007 Server Consultant
Microsoft Exchange 2007 Consultants
Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that minimizes network disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to administer. For complex multi-server or multi-location migrations, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.
ProSight ASM Endpoint Protection Consulting Services
24-7 IT Consultants Modern Network Security
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats.
Open Now SharePoint Outsourcing
Microsoft Office SharePoint Server 2019 Network Engineer
Progent's Microsoft-certified consultants can help you evaluate the economic justification for implementing SharePoint 2007, consult with you on the appropriate version of SharePoint for your application, offer configuration and integration expertise, assist you to set up MS SQL Server as a back-end database manager, improve your network integrity, integrate your standard and customized application software to operate with Microsoft SharePoint 2007, develop a comprehensive security strategy that encompasses portal solutions, and provide troubleshooting and Help Desk support.
Extended Helpdesk Online Help
Supplemental Service Desk Computer Consulting
Progent provides several basic types of Contact Center services : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your clients instant access to a reliable support resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on earning the support Help Desk a respected image as a key contributor to business productivity. Progent's goal is to fix and not simply record problems.
