Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Reno
ProgentProgentís consulting support for network service firms in Reno Nevada enables you to offer your clients Progent's consulting and Help Desk support under your brand as a seamless supplement to your regular network support group. This can help you grow your revenue, close gaps in your service offerings, create happy customers, and increase your profits.

Progentís nationwide team of network experts, PC integration and troubleshooting specialists, IT admins, and data security consultants have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency lets you promote and protect your branding.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided remote IT support and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT service organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms a practical way to keep their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metros is offered across the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers enter service requests via your custom branded web portal, an 800 phone number, or by sending a request to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single source for practically all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies steadily without having to turn down opportunities due to a gap in in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to make sure all IT services performed are fully described. This makes it easy for support group to transfer account responsibilities to in-house consultants once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core areas of expertise and open additional geographies without the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered remote IT support ranging from Call Center support to advanced consulting. Efficient online service saves money and produces fast results.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Reno, Nevada Businesses
Progent's veteran team of certified engineers can deliver Reno, Nevada businesses a broad array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Firms in Reno, Nevada
For additional details about Progent's consulting support for network service organizations in Reno, Nevada, call 1-800-993-9400 or visit Contact Progent.