Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Reno
ProgentProgent’s consulting support for IT service organizations in Reno Nevada allows you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house network services team. These services can help you add to your revenue, expand your service portfolio, create happy customers, and increase your bottom line.

Progent's team of network engineers, PC support specialists, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's largest IT service businesses. Progent’s range of technical knowledge enables you to broaden the scope of your IT service practice, and Progent’s transparency lets you promote and protect your company's brand.

Progent is an IT support firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and manage. Small or niche IT service organizations do not have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is available throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit service requests through your branded Internet portal, an 800 number, or by sending a request to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service documentation system to make sure all services performed are fully described. This enables you to transfer service responsibilities to internal consultants once you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more jobs beyond your core fields of excellence and serve new territories without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Support Experts: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Effective remote service saves money and produces fast solutions.
  • Major Industry Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Reno, Nevada Companies
Progent's seasoned roster of certified consultants and technical experts offers Reno, Nevada companies a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Reno, Nevada
For more details about Progent's reseller program for IT service firms in Reno, Nevada, call 1-800-993-9400 or visit Contact Progent.