Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Reno
Progent’s consulting support for IT service organizations in Reno Nevada allows you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent extension of your in-house network services team. These services can help you add to your revenue, expand your service portfolio, create happy customers, and increase your bottom line.
Progent's team of network engineers, PC support specialists, IT admins, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the country's largest IT service businesses. Progent’s range of technical knowledge enables you to broaden the scope of your IT service practice, and Progent’s transparency lets you promote and protect your company's brand.
Progent is an IT support firm with two decades of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your clients of professional IT services. Progent bills you exclusively and performs under your instructions to provide your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and manage. Small or niche IT service organizations do not have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT service organizations include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for practically all technical expertise your customers may need. You can build your staff and core IT skills at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Reno, Nevada Companies
Progent's seasoned roster of certified consultants and technical experts offers Reno, Nevada companies a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Reno, Nevada For more details about Progent's reseller program for IT service firms in Reno, Nevada, call 1-800-993-9400 or visit Contact Progent.