Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Vancouver
ProgentProgentís consulting support for network service firms in Vancouver British Columbia allows you to provide your clients Progent's consulting expertise and Help Desk support with your company's own branding as a transparent extension of your regular IT support group. This can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and increase your profits.

Progentís nationwide team of network experts, desktop support specialists, IT admins, and cybersecurity professionals have worked as transparent adjuncts to the IT staffs of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network support firm with 20 years of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent computer services firm in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and performs under your instructions to deliver your clients support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is the heart of an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but challenging to set up and maintain. Smaller IT support providers do not have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to keep their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the country at extra cost.
  • You keep complete control of your customers and billing.
  • Your clients enter incident reports through your branded web portal, a toll-free number, or by sending a request to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to become a single source for virtually all technical expertise your clients may require. You can grow your staff and strategic IT skills steadily without having to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, responding to your direction, and bills you instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all services performed are thoroughly documented. This enables your IT support organization to transfer service responsibilities to internal personnel when you have enough people and appropriate skill sets.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept more opportunities outside your main fields of expertise and serve new territories without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network support provider by delivering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class support in a wide array of technologies and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large roster of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Online Support Experts: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Efficient online service saves money and produces quick results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Vancouver, British Columbia Companies
Progent's nationwide team of certified engineers can deliver Vancouver, British Columbia companies a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Firms in Vancouver, British Columbia
For additional details about Progent's reseller support for IT service organizations in Vancouver, British Columbia, call 1-800-993-9400 or refer to Contact Progent.