Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Vancouver
ProgentProgent's consulting services for network service firms in Vancouver British Columbia enables your company to offer your clients Progent's consulting and Help Desk Call Center support under your own branding as a seamless extension of your in-house network services team. These services can help you grow your client base, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have acted as seamless extensions to the support groups of some of the world's largest IT support businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of professional IT services. Progent bills your firm directly and performs under your instructions to deliver your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but difficult to set up and maintain. Smaller IT support companies do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to retain their company branding while providing their clients responsive desktop support built around an advanced ticketing platform and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in major metros is offered across the country at extra cost.
  • You keep complete control of your clients and invoicing.
  • Your customers enter service requests using your branded Internet portal, an 800 phone number, or by directing a request to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Call Center and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to say no to new business owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house support group, responding to your management, and invoices you instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent utilizes an enterprise-class service documentation system to make sure all services delivered are fully documented. This enables your IT support organization to shift service assignments to in-house consultants when you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can easily and affordably accept more opportunities beyond your core areas of excellence and serve additional territories without assuming the risks associated with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network service firm by delivering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Rapid Escalation: With a large team of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Efficient online service saves money and produces quick solutions.
  • Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Vancouver, British Columbia Businesses
Progent's veteran team of certified engineers can provide Vancouver, British Columbia organizations a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Consulting Program for IT Service Providers in Vancouver, British Columbia
To learn additional details about Progent's reseller program for network service organizations in Vancouver, British Columbia, call 1-800-993-9400 or see Contact Progent.