Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Vancouver
ProgentProgent's consulting services for network service firms in Vancouver British Columbia enables your company to provide your clients Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your regular IT support team. This can ease the way for you to add to your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is an IT support firm with 20 years of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent IT services company in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not just costly to acquire and staff, but also a hassle to set up and manage. Small or niche IT support organizations rarely have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their company branding while providing their clients world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metros is offered across the country at extra cost.
  • You have complete control of your customers and billing.
  • Your clients submit incident reports using your custom branded web portal, a toll-free phone number, or by sending a request to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may need. You can build your team and core in-house competencies at your own pace without being forced to turn down new business due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, under your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class service reporting platform to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to shift account responsibilities to internal personnel once you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on more jobs outside your core fields of expertise and open additional geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network service firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided online IT support from Call Center support to advanced consulting. Efficient online support saves money and produces fast solutions.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Vancouver, British Columbia Companies
Progent's veteran roster of certified consultants and technical experts can provide Vancouver, British Columbia organizations a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More About Progent's Consulting Program for IT Service Firms in Vancouver, British Columbia
To learn more details about Progent's consulting program for network service firms in Vancouver, British Columbia, call 1-800-993-9400 or refer to Contact Progent.