Besides providing fast access to high-level IT consultants and subject matter experts to help Savannah, Georgia companies to resolve discrete technical issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined services such as desktop help, network management, and Call Center services. Temporary staffing makes it possible for businesses to deal with anticipated or unexpected increases in demand for IT personnel, which may be caused by situations like mergers and acquisitions, site relocation, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also fill gaps caused by the loss of full-time IT personnel due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term supplemental staffing services give businesses the versatility to react to increases in requirements for network personnel without dealing with the costs and delays that come with reviewing and hiring professional IT personnel and without the burden of increasing your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to seasoned network pros
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for network support
Progent's shared Help Desk program is a proven on-going staff augmentation option that allows IT organizations to divide the work of Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint service solution based on by the industry's leading group professional services (PSA) platform for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for organizations throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Savannah, Georgia Companies
Progent's seasoned team of certified consultants can provide Savannah, Georgia organizations a broad range of online technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term Staffing Services for Savannah, Georgia Organizations
To find out more details about Progent's temporary staff augmentation services for Savannah, Georgia businesses, call 800-993-9400 or visit Contact Progent.