In addition to offering rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to help Savannah, Georgia businesses to resolve specific technical issues or longer-term projects, Progent offers temporary supplemental staffing to deal with more broadly defined services such as PC help, network management, and Help Desk call center response. On-demand staffing can help businesses to respond to expected or unplanned peaks in demand for IT services, which may be caused by situations such as company mergers, site relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term IT staff augmentation can also cover voids left by the absence of full-time staff members due to vacations, illness, termination, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services give businesses the flexibility to respond to increases in demand for IT services without being saddled with the costs and hassle that come with reviewing and recruiting appropriate technical personnel and without the risk of adding to your in-house staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to proven network pros
- Easy initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong relationship with a world-class, full-service resource for network expertise
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation option that enables IT organizations to divide the work of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive team of technical support experts. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service solution powered by the leading shared professional services tool for managing, service requests, generating tickets, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT services for businesses across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Savannah, Georgia Companies
Progent's veteran team of certified consultants and technical experts can deliver Savannah, Georgia companies a broad range of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Savannah, Georgia Organizations
To learn more about Progent's short-term staffing services for Savannah, Georgia companies, call 800-993-9400 or visit Contact Progent.