Besides providing rapid access to guidance from top-tier IT professionals and subject matter experts (SBEs) to help Savannah, Georgia companies to resolve discrete IT issues or strategic projects, Progent offers short-term staff augmentation to deal with more generalized assistance such as desktop support, IT administration, and Call Center services. Short-term staffing can help organizations to deal with anticipated or unplanned increases in demand for network personnel, which may result from scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover gaps resulting from the loss of in-house IT personnel because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary staff augmentation services offer organizations the ability to respond to surges in demand for network services without being saddled with the costs and hassle associated with vetting and recruiting reliable IT personnel and without the risk of adding to your full-time staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Program
- Fast access to reliable IT professionals
- Easy engagement, cessation, and resumption of services
- Transparent extension of your in-house network support staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Close relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Call Center service is a specialized on-going staff expansion option that allows IT organizations to share the responsibilities of Call Center support transparently between their in-house IT staff and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center program is a collaborative support solution powered by the leading shared PSA tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network services for organizations throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Savannah, Georgia Organizations
Progent's nationwide team of certified engineers can deliver Savannah, Georgia companies a wide array of online consulting and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Savannah, Georgia Companies
To find out more about Progent's temporary staffing services for Savannah, Georgia organizations, call 800-993-9400 or visit Contact Progent.