Besides providing rapid access to top-tier IT professionals and subject matter experts (SBEs) to help Chesapeake, Virginia businesses with specific technical issues or longer-term projects, Progent offers temporary staff augmentation to deliver more broadly defined assistance such as desktop support, network management, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with planned or unplanned surges in demand for IT services, which may result from situations like mergers and acquisitions, site relocation, platform migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary IT staff augmentation can also cover gaps caused by the absence of full-time staff members due to scheduled vacations, illness, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services give organizations the versatility to react to surges in demand for IT services without being saddled with the costs and delays that come with reviewing and recruiting reliable technical personnel and without the risk of increasing your full-time staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to seasoned IT pros
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your full-time IT staff
- Comprehensive reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff expansion alternative that enables IT organizations to share the work of Help Desk Call Center support transparently between their internal IT personnel and Progent's nationwide pool of technical support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative support solution powered by the leading group PSA platform for managing, service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Chesapeake, Virginia Businesses
Progent's nationwide team of certified consultants can deliver Chesapeake, Virginia companies a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Chesapeake, Virginia Businesses
To find out more details about Progent's temporary staff augmentation services for Chesapeake, Virginia businesses, call 800-993-9400 or visit Contact Progent.