In addition to offering rapid contact with high-level IT consultants and subject matter experts to help Colorado Springs, Colorado companies with specific IT problems or strategic projects, Progent offers short-term staff augmentation to deal with more generalized assistance such as desktop help, network management, and Call Center response. Short-term staffing makes it possible for organizations to respond to anticipated or unplanned peaks in the need for network personnel, which may be caused by situations like mergers and acquisitions, data center relocation, platform migration, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill gaps caused by the absence of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services give businesses the versatility to respond to increases in requirements for IT services without being saddled with the expense and delays that come with reviewing and recruiting professional IT personnel and without the risk of adding to your in-house head count.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast access to seasoned IT pros
- Simple initiation, cessation, and resumption of services
- Transparent extension of your in-house network support team
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum source for network expertise
Progent's shared Help Desk program is a specialized flexible staff augmentation option that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's extensive team of technical support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support alternative based on by the leading shared professional services platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite IT services for organizations throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Colorado Springs, Colorado Organizations
Progent's nationwide team of certified engineers offers Colorado Springs, Colorado organizations a broad array of online technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term IT Staffing for Colorado Springs, Colorado Organizations
To learn more details about Progent's temporary staffing services for Colorado Springs, Colorado businesses, call 800-993-9400 or visit Contact Progent.