Besides providing fast contact with top-tier IT consultants and subject matter experts to assist Colorado Springs, Colorado companies with discrete technical issues or strategic projects, Progent offers short-term supplemental staffing to deliver more generalized assistance such as desktop support, IT administration, and Help Desk call center services. Short-term staffing makes it possible for businesses to deal with planned or surprise peaks in the need for IT personnel, which may be caused by situations such as mergers and acquisitions, data center moves, technology upgrades, business process changes like work-from-home, disaster response, busy seasons, or regulatory changes. Temporary supplemental staffing can also cover voids resulting from the absence of in-house staff members because of scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term staffing services offer organizations the flexibility to react to increases in requirements for IT services without being saddled with the expense and hassle associated with reviewing and hiring reliable technical help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast availability of proven IT pros
- Easy engagement, termination, and re-engagement of services
- Transparent extension of your in-house network support staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close working relationship with a top-level, full-service resource for IT expertise
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive team of IT support specialists. Acting as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a collaborative support alternative based on by the industry's leading group PSA platform for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises IT expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Colorado Springs, Colorado Businesses
Progent's nationwide roster of certified engineers can provide Colorado Springs, Colorado businesses a broad array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Colorado Springs, Colorado Companies
To find out more details about Progent's short-term supplemental staffing services for Colorado Springs, Colorado businesses, call 800-993-9400 or visit Contact Progent.