In addition to offering rapid contact with top-tier IT professionals and subject matter experts (SBEs) to help Greensboro, North Caroline organizations to resolve specific IT problems or longer-term initiatives, Progent offers short-term staffing to deal with more generalized services such as desktop help, network administration, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with expected or surprise increases in the need for network services, which may result from scenarios such as company mergers, data center relocation, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term supplemental staffing can also fill voids resulting from the loss of in-house IT personnel because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services offer organizations the versatility to react to surges in demand for network personnel without being saddled with the costs and hassle associated with identifying and hiring professional technical help and without the risk of adding to your permanent head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Rapid access to reliable IT professionals
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Comprehensive reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a specialized flexible staff expansion alternative that allows IT groups to share the work of Call Center support transparently between their internal network personnel and Progent's nationwide team of IT support experts. Working as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk service is a collaborative support solution based on by the industry's leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and on-premises network services for businesses across the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Greensboro, North Caroline Organizations
Progent's veteran team of certified consultants and technical experts can provide Greensboro, North Caroline organizations a wide array of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Greensboro, North Caroline Businesses
To learn more details about Progent's temporary staffing services for Greensboro, North Caroline companies, call 800-993-9400 or visit Contact Progent.