In addition to providing rapid contact with high-level network consultants and subject matter experts to assist Greensboro, North Caroline businesses to resolve specific technical problems or longer-term projects, Progent can provide short-term staff augmentation to deal with more generalized assistance like desktop support, IT management, and Help Desk call center response. Short-term staffing makes it possible for organizations to respond to planned or unplanned surges in demand for network personnel, which may be caused by scenarios such as company mergers, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary staffing can also cover gaps resulting from the loss of in-house IT personnel due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staffing services offer organizations the flexibility to react to surges in requirements for IT services without dealing with the expense and delays that come with vetting and recruiting appropriate IT personnel and without the burden of adding to your permanent staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of reliable IT professionals
- Easy engagement, cessation, and re-engagement of services
- Seamless augmentation of your in-house IT staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for IT support
Progent's shared Help Desk Call Center service is a proven on-going staff augmentation option that enables IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Call Center service is a joint service solution based on by the industry's leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for organizations of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Greensboro, North Caroline Organizations
Progent's seasoned roster of certified engineers can deliver Greensboro, North Caroline businesses a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary IT Staffing for Greensboro, North Caroline Businesses
To find out more about Progent's temporary staffing services for Greensboro, North Caroline organizations, call 800-993-9400 or visit Contact Progent.