In addition to offering fast access to guidance from top-tier network consultants and subject matter experts to help Greensboro, North Caroline organizations with specific IT problems or strategic projects, Progent offers temporary staff augmentation to deal with more broadly defined services like PC help, IT administration, and Call Center response. Short-term staffing can help businesses to respond to planned or unplanned surges in demand for IT services, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover voids left by the loss of in-house staff members because of vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give businesses the versatility to react to increases in demand for IT personnel without being saddled with the expense and delays that come with vetting and hiring appropriate technical help and without the risk of adding to your in-house head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of proven network pros
- Easy engagement, termination, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Strong relationship with a world-class, full-spectrum resource for IT support
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that enables IT groups to divide the work of Help Desk support seamlessly between their internal network staff and Progent's nationwide pool of technical support specialists. Working as a transparent extension of your in-house Call Center, Progent's co-managed Call Center service is a collaborative support alternative based on by the leading group professional services (PSA) platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite IT services for businesses throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Areas of Expertise for Greensboro, North Caroline Organizations
Progent's seasoned team of certified engineers offers Greensboro, North Caroline organizations a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Greensboro, North Caroline Companies
To find out more about Progent's short-term staff augmentation services for Greensboro, North Caroline businesses, call 800-993-9400 or visit Contact Progent.