In addition to providing fast contact with top-tier IT professionals and subject matter experts to assist Roseville, California companies to resolve discrete IT problems or longer-term projects, Progent offers temporary supplemental staffing to deal with more broadly defined assistance such as desktop support, IT management, and Help Desk call center services. On-demand staffing makes it possible for businesses to respond to planned or surprise peaks in demand for IT services, which may be caused by situations such as company mergers, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover voids caused by the absence of full-time staff members due to vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staffing services give organizations the versatility to respond to increases in demand for IT services without being saddled with the costs and hassle associated with identifying and hiring reliable IT help and without the risk of increasing your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Center Service
- Fast availability of proven network professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close relationship with a world-class, full-service source for network support
Progent's co-managed Help Desk service is a specialized flexible staff expansion option that enables IT organizations to share the work of Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support experts. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk program is a collaborative support solution powered by the industry's leading group professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Roseville, California Businesses
Progent's nationwide team of certified consultants and technical experts can deliver Roseville, California companies a broad array of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term IT Staffing for Roseville, California Companies
To learn more details about Progent's temporary staff augmentation services for Roseville, California organizations, call 800-993-9400 or visit Contact Progent.