Besides providing rapid contact with high-level IT consultants and subject matter experts to assist Edmonton, Alberta businesses to resolve specific IT issues or strategic projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT management, and Help Desk call center response. Temporary staffing can help organizations to respond to planned or surprise surges in the need for IT services, which may result from situations such as company mergers, data center moves, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill voids left by the loss of in-house IT personnel because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the flexibility to react to surges in demand for network services without dealing with the expense and delays that come with identifying and recruiting reliable technical help and without the burden of adding to your in-house staff size.

Important features of Progent's temporary staffing services include:

  • Rapid access to reliable IT professionals
  • Simple initiation, cessation, and resumption of services
  • Seamless extension of your full-time network support team
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Close relationship with a world-class, full-service resource for network expertise
Progent's Shared Help Desk Service
Progent's shared Help Desk service is a specialized on-going staff expansion alternative that allows IT organizations to divide the work of Call Center support transparently between their full-time network personnel and Progent's nationwide pool of technical support experts. Working as a transparent extension of your in-house Help Desk, Progent's shared Call Center service is a joint service solution powered by the leading group professional services tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations throughout the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Edmonton, Alberta Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Edmonton, Alberta companies a broad range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staffing Services for Edmonton, Alberta Companies
To find out more details about Progent's short-term staff augmentation services for Edmonton, Alberta organizations, call 800-993-9400 or visit Contact Progent.