Besides providing fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist Edmonton, Alberta businesses to resolve specific technical issues or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined assistance such as PC help, network management, and Help Desk response. Temporary staffing can help businesses to respond to anticipated or unexpected surges in demand for IT personnel, which may be caused by scenarios like company mergers, site moves, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover gaps resulting from the loss of in-house staff members because of scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Temporary IT Staffing Program
Progent's temporary staff augmentation services offer businesses the ability to respond to increases in requirements for IT personnel without being saddled with the expense and delays that come with identifying and recruiting professional IT help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of reliable network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your full-time network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Call Center program is a proven on-going staff expansion alternative that allows IT groups to share the responsibilities of Call Center support seamlessly between their internal network staff and Progent's nationwide pool of technical support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's co-managed Help Desk service is a collaborative service solution powered by the leading shared professional services tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT services for organizations across the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Edmonton, Alberta Organizations
Progent's seasoned team of certified consultants and technical experts offers Edmonton, Alberta organizations a broad range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Edmonton, Alberta Businesses
To find out more about Progent's temporary staffing services for Edmonton, Alberta businesses, call 800-993-9400 or visit Contact Progent.