In addition to offering fast access to high-level IT professionals and subject matter experts to help Edmonton, Alberta businesses with discrete IT issues or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more generalized assistance such as PC help, network administration, and Help Desk services. On-demand staffing can help businesses to respond to anticipated or unplanned peaks in demand for network personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover voids left by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's temporary staff augmentation services give businesses the ability to react to surges in demand for IT personnel without being saddled with the expense and hassle associated with reviewing and hiring appropriate technical personnel and without the burden of adding to your permanent head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid access to reliable IT pros
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your in-house IT staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
- Close working relationship with a world-class, full-service resource for IT support
Progent's co-managed Call Center service is a specialized on-going staff expansion alternative that enables IT groups to divide the responsibilities of Call Center support transparently between their internal network personnel and Progent's extensive team of IT support experts. Working as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a joint support solution powered by the leading group PSA tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite network expertise for organizations throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Edmonton, Alberta Businesses
Progent's veteran team of certified consultants and technical experts can deliver Edmonton, Alberta companies a wide range of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Edmonton, Alberta Businesses
To find out more about Progent's short-term supplemental staffing services for Edmonton, Alberta organizations, call 800-993-9400 or visit Contact Progent.