Besides offering rapid contact with top-tier IT consultants and subject matter experts to help Miami Beach, Florida organizations with specific technical problems or longer-term projects, Progent can provide short-term supplemental staffing to deal with more broadly defined assistance like desktop help, IT administration, and Help Desk response. On-demand staffing makes it possible for businesses to deal with anticipated or surprise peaks in the need for IT personnel, which may result from scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover voids caused by the loss of full-time IT personnel due to scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services offer businesses the versatility to react to surges in demand for network services without being saddled with the expense and delays that come with vetting and hiring professional technical help and without the risk of increasing your permanent staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of reliable network pros
- Easy engagement, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Call Center service is a specialized on-going staff expansion alternative that enables IT groups to share the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's extensive pool of technical support experts. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative based on by the industry's leading group professional services tool for managing, service calls, ticketing, assigning ownership, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for organizations throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Miami Beach, Florida Businesses
Progent's seasoned roster of certified engineers can provide Miami Beach, Florida businesses a broad array of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staffing Services for Miami Beach, Florida Organizations
To learn more details about Progent's short-term staff augmentation services for Miami Beach, Florida companies, call 800-993-9400 or visit Contact Progent.