In addition to providing rapid access to high-level IT professionals and subject matter experts to assist Miami Beach, Florida businesses with discrete technical issues or longer-term initiatives, Progent can provide short-term staffing to deliver more generalized assistance like desktop help, IT administration, and Help Desk call center services. On-demand staffing can help organizations to deal with planned or surprise peaks in the need for network services, which may be caused by situations like company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also cover voids caused by the loss of full-time staff members because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services give organizations the flexibility to react to increases in demand for network personnel without dealing with the expense and hassle associated with identifying and hiring appropriate IT personnel and without the burden of adding to your full-time head count.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support team
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Call Center program is a proven on-going staff augmentation option that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's extensive team of technical support experts. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Call Center service is a joint support alternative powered by the leading group professional services tool for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite network services for businesses of all sizes throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas for Miami Beach, Florida Companies
Progent's seasoned roster of certified engineers can provide Miami Beach, Florida companies a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staffing Services for Miami Beach, Florida Companies
To find out more about Progent's temporary supplemental staffing services for Miami Beach, Florida businesses, call 800-993-9400 or visit Contact Progent.