Besides providing fast contact with top-tier network consultants and subject matter experts (SBEs) to assist Tulsa, Oklahoma companies to resolve specific technical problems or strategic projects, Progent can provide short-term staffing to deal with more generalized assistance like desktop support, network administration, and Help Desk response. On-demand staffing can help organizations to deal with planned or unexpected increases in the need for network personnel, which may result from situations such as mergers and acquisitions, site moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Temporary staffing can also fill gaps resulting from the loss of full-time staff members due to scheduled vacations, illness, termination, etc.
Benefits of Progent's Short-Term Staffing Services
Progent's temporary staffing services give organizations the flexibility to react to increases in demand for IT personnel without being saddled with the expense and delays associated with vetting and hiring professional IT personnel and without the burden of increasing your full-time staff size.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned network pros
- Simple initiation, termination, and resumption of services
- Seamless extension of your full-time network support staff
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Close relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center program is a specialized flexible staff expansion option that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their internal network personnel and Progent's extensive team of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center service is a collaborative support solution based on by the leading group professional services (PSA) tool for managing, service requests, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT services for organizations across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Tulsa, Oklahoma Organizations
Progent's seasoned roster of certified engineers can deliver Tulsa, Oklahoma businesses a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Tulsa, Oklahoma Companies
To learn more about Progent's temporary staff augmentation services for Tulsa, Oklahoma companies, call 800-993-9400 or visit Contact Progent.