Besides offering fast access to high-level network professionals and subject matter experts (SBEs) to assist Tulsa, Oklahoma organizations to resolve specific IT problems or strategic initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined services such as desktop support, network management, and Help Desk call center response. Temporary staffing can help organizations to respond to expected or surprise peaks in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Short-term staffing can also cover gaps left by the loss of in-house staff members due to scheduled vacations, illness, resignation, etc.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to increases in demand for IT services without being saddled with the expense and hassle associated with reviewing and hiring reliable IT personnel and without the risk of increasing your permanent staff size.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of seasoned IT professionals
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your in-house IT team
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a top-level, full-service source for network expertise
Progent's shared Help Desk service is a proven flexible staff expansion option that allows IT groups to share the responsibilities of Call Center support seamlessly between their internal network staff and Progent's nationwide team of IT support specialists. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Call Center service is a collaborative service solution based on by the leading shared professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Tulsa, Oklahoma Organizations
Progent's nationwide roster of certified consultants can deliver Tulsa, Oklahoma companies a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Tulsa, Oklahoma Businesses
To learn more about Progent's temporary staff augmentation services for Tulsa, Oklahoma businesses, call 800-993-9400 or visit Contact Progent.