Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to assist Tulsa, Oklahoma businesses to resolve specific technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more broadly defined services like PC support, IT administration, and Call Center response. On-demand staffing makes it possible for organizations to deal with expected or surprise surges in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term staffing can also fill voids resulting from the absence of in-house IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the flexibility to respond to surges in demand for network personnel without being saddled with the costs and delays that come with reviewing and hiring appropriate IT help and without the burden of increasing your full-time head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Program
- Rapid access to proven network pros
- Simple initiation, cessation, and resumption of services
- Transparent extension of your full-time network support team
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close relationship with a world-class, full-service source for network expertise
Progent's shared Call Center program is a proven on-going staff expansion option that enables IT organizations to divide the work of Help Desk support transparently between their full-time IT staff and Progent's nationwide team of technical support specialists. Working as a seamless supplement of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative based on by the leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background providing online and onsite network expertise for businesses throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Tulsa, Oklahoma Businesses
Progent's nationwide team of certified consultants and technical experts offers Tulsa, Oklahoma organizations a wide array of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staffing Services for Tulsa, Oklahoma Companies
To find out more about Progent's short-term staffing services for Tulsa, Oklahoma organizations, call 800-993-9400 or visit Contact Progent.