Besides offering rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to assist Winston-Salem, North Carolina businesses to resolve discrete IT problems or longer-term projects, Progent offers short-term staff augmentation to deliver more generalized assistance such as PC help, network management, and Call Center services. Temporary staffing makes it possible for businesses to deal with expected or surprise increases in demand for network services, which may be caused by scenarios like company mergers, site moves, platform upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Temporary staffing can also fill gaps left by the loss of in-house IT personnel due to scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the versatility to respond to increases in demand for network personnel without being saddled with the expense and delays that come with vetting and hiring reliable technical personnel and without the risk of adding to your in-house staff size.
Important features of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven IT professionals
- Simple engagement, termination, and resumption of services
- Seamless augmentation of your in-house network support team
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-spectrum resource for network expertise
Progent's shared Call Center service is a specialized flexible staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their in-house IT staff and Progent's extensive team of IT support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Help Desk service is a joint support alternative powered by the leading shared PSA platform for streamlining, service calls, ticketing, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Winston-Salem, North Carolina Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver Winston-Salem, North Carolina companies a broad array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Winston-Salem, North Carolina Companies
To find out more details about Progent's short-term staff augmentation services for Winston-Salem, North Carolina companies, call 800-993-9400 or visit Contact Progent.