In addition to offering rapid access to top-tier network professionals and subject matter experts to assist Birmingham, Alabama businesses with specific technical problems or strategic projects, Progent can provide temporary staffing to deliver more generalized services like desktop support, network management, and Help Desk call center response. Temporary staffing can help organizations to respond to planned or unplanned peaks in demand for IT personnel, which may result from scenarios such as mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Temporary IT staff augmentation can also fill voids caused by the absence of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's temporary staff augmentation services give businesses the versatility to react to surges in requirements for network services without dealing with the expense and delays associated with reviewing and recruiting appropriate technical personnel and without the risk of increasing your in-house head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Service
- Fast availability of proven network professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close relationship with a top-level, full-service source for network support
Progent's co-managed Call Center program is a specialized flexible staff expansion option that allows IT groups to divide the work of Call Center support seamlessly between their in-house network personnel and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center service is a collaborative service solution based on by the leading shared professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises network expertise for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran team of certified consultants can provide Birmingham, Alabama businesses a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Birmingham, Alabama Businesses
To find out more details about Progent's temporary staff augmentation services for Birmingham, Alabama companies, call 800-993-9400 or visit Contact Progent.