In addition to offering rapid access to guidance from top-tier network consultants and subject matter experts (SBEs) to assist Birmingham, Alabama companies with discrete IT problems or longer-term initiatives, Progent offers temporary supplemental staffing to deal with more generalized assistance such as PC help, IT administration, and Help Desk services. On-demand staffing can help organizations to deal with anticipated or unexpected peaks in demand for IT services, which may be caused by scenarios like mergers and acquisitions, site relocation, platform upgrades, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary staffing can also cover gaps left by the loss of in-house IT personnel due to vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services give organizations the versatility to respond to surges in demand for IT personnel without dealing with the expense and delays associated with identifying and hiring appropriate IT help and without the risk of increasing your permanent staff size.
Key features of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to proven network professionals
- Simple engagement, termination, and resumption of services
- Transparent augmentation of your in-house IT team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled promptly
- Close working relationship with a world-class, full-spectrum source for IT expertise
Progent's co-managed Call Center service is a proven flexible staff expansion option that allows IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support experts. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support solution powered by the leading shared PSA platform for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises IT expertise for businesses throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Birmingham, Alabama Companies
Progent's veteran team of certified engineers can deliver Birmingham, Alabama businesses a broad array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staff Augmentation for Birmingham, Alabama Organizations
To find out more about Progent's short-term staffing services for Birmingham, Alabama organizations, call 800-993-9400 or visit Contact Progent.