In addition to providing fast access to top-tier network consultants and subject matter experts (SBEs) to assist Birmingham, Alabama companies to resolve specific IT issues or longer-term projects, Progent can provide short-term supplemental staffing to deal with more generalized services like PC help, IT administration, and Help Desk response. Temporary staffing can help organizations to deal with planned or unexpected increases in demand for network services, which may be caused by scenarios such as company mergers, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new regulations. Short-term IT staff augmentation can also cover gaps left by the absence of in-house IT personnel due to scheduled vacations, illness, termination, etc.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the versatility to respond to increases in requirements for IT services without dealing with the expense and delays that come with vetting and hiring reliable IT help and without the risk of adding to your full-time staff size.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to seasoned network pros
- Simple engagement, cessation, and resumption of services
- Seamless extension of your full-time network support team
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Close relationship with a top-level, full-spectrum resource for IT support
Progent's shared Call Center program is a specialized on-going staff augmentation option that allows IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of IT support experts. Working as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center program is a collaborative support solution powered by the industry's leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Birmingham, Alabama Organizations
Progent's veteran roster of certified engineers can provide Birmingham, Alabama organizations a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term IT Staffing for Birmingham, Alabama Businesses
To find out more details about Progent's short-term supplemental staffing services for Birmingham, Alabama businesses, call 800-993-9400 or visit Contact Progent.