In addition to offering fast contact with high-level IT professionals and subject matter experts to help Birmingham, Alabama organizations to resolve specific IT issues or strategic projects, Progent offers temporary staffing to deliver more broadly defined assistance such as desktop support, IT administration, and Call Center services. Short-term staffing can help businesses to deal with expected or unexpected peaks in the need for network personnel, which may be caused by situations such as company mergers, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also cover voids left by the loss of in-house IT personnel due to vacations, illness, resignation, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term supplemental staffing services offer organizations the ability to react to surges in demand for IT services without being saddled with the costs and delays that come with identifying and recruiting appropriate technical help and without the risk of adding to your full-time staff size.

Important features of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned IT professionals
  • Easy engagement, cessation, and re-engagement of services
  • Transparent extension of your full-time network support team
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong working relationship with a top-level, full-service resource for network expertise
Progent's Shared Center Service
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation option that allows IT groups to divide the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive team of technical support experts. Acting as a seamless extension of your in-house Call Center, Progent's shared Call Center service is a collaborative service solution based on by the industry's leading group professional services tool for streamlining, service calls, ticketing, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT expertise for organizations across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Birmingham, Alabama Companies
Progent's veteran roster of certified consultants can provide Birmingham, Alabama companies a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term IT Staffing for Birmingham, Alabama Organizations
To find out more details about Progent's short-term staffing services for Birmingham, Alabama companies, call 800-993-9400 or visit Contact Progent.