In addition to offering fast access to high-level IT consultants and subject matter experts to assist Grand Rapids, Michigan organizations to resolve specific technical issues or strategic projects, Progent can provide temporary staffing to deliver more broadly defined services like PC support, IT management, and Help Desk call center services. On-demand staffing can help organizations to respond to expected or unplanned increases in demand for network personnel, which may result from situations such as company mergers, site moves, platform migration, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps caused by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services offer businesses the versatility to respond to increases in requirements for network personnel without being saddled with the expense and hassle that come with identifying and recruiting professional IT help and without the burden of increasing your full-time staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast access to proven IT professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong relationship with a world-class, full-service source for network support
Progent's co-managed Help Desk program is a proven flexible staff augmentation alternative that allows IT groups to share the responsibilities of Call Center support seamlessly between their in-house network personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent supplement of your full-time Call Center, Progent's shared Call Center service is a collaborative support solution powered by the industry's leading group PSA platform for managing, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT services for organizations of all sizes throughout the U.S. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Grand Rapids, Michigan Companies
Progent's veteran roster of certified consultants and technical experts can provide Grand Rapids, Michigan businesses a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Grand Rapids, Michigan Organizations
To learn more details about Progent's short-term staffing services for Grand Rapids, Michigan businesses, call 800-993-9400 or visit Contact Progent.