In addition to offering rapid access to guidance from high-level IT consultants and subject matter experts (SMEs) to help Grand Rapids, Michigan organizations with discrete IT problems or strategic projects, Progent can provide short-term staffing to deliver more broadly defined services such as desktop support, IT administration, and Help Desk call center services. On-demand staffing makes it possible for organizations to deal with expected or unexpected increases in the need for network services, which may result from situations like company mergers, site moves, technology upgrades, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term supplemental staffing can also fill gaps caused by the loss of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.

Benefits of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services offer businesses the versatility to respond to increases in demand for IT services without being saddled with the costs and hassle associated with vetting and hiring reliable technical personnel and without the risk of increasing your permanent staff size.

Key aspects of Progent's temporary staffing services include:

  • Rapid availability of seasoned IT professionals
  • Simple engagement, cessation, and re-engagement of services
  • Transparent extension of your in-house network support staff
  • Comprehensive reporting of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close relationship with a top-level, full-spectrum resource for network expertise
Progent's Shared Center Program
Progent's co-managed Help Desk Call Center service is a specialized flexible staff augmentation option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time IT staff and Progent's extensive pool of IT support specialists. Working as a seamless extension of your full-time Call Center, Progent's co-managed Help Desk service is a collaborative support solution powered by the leading group PSA platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network expertise for organizations of all sizes throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Grand Rapids, Michigan Organizations
Progent's seasoned team of certified consultants offers Grand Rapids, Michigan businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term Staff Augmentation for Grand Rapids, Michigan Organizations
To find out more details about Progent's temporary staff augmentation services for Grand Rapids, Michigan organizations, call 800-993-9400 or visit Contact Progent.