In addition to offering fast access to guidance from high-level IT professionals and subject matter experts to assist Grand Rapids, Michigan organizations to resolve specific IT issues or strategic projects, Progent offers temporary staff augmentation to deal with more broadly defined assistance like desktop support, IT management, and Help Desk response. On-demand staffing can help organizations to respond to planned or unplanned peaks in the need for network services, which may be caused by situations like mergers and acquisitions, data center moves, technology upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill voids left by the loss of full-time staff members because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services offer organizations the ability to react to surges in requirements for IT personnel without dealing with the expense and hassle that come with vetting and hiring reliable IT help and without the burden of increasing your full-time head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Fast availability of proven IT pros
- Simple engagement, termination, and re-engagement of services
- Transparent augmentation of your full-time network support team
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Strong relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk service is a specialized flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's extensive team of IT support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk service is a collaborative support alternative based on by the leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite network services for organizations of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Grand Rapids, Michigan Companies
Progent's seasoned team of certified consultants offers Grand Rapids, Michigan companies a broad array of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Grand Rapids, Michigan Businesses
To learn more about Progent's short-term staffing services for Grand Rapids, Michigan businesses, call 800-993-9400 or visit Contact Progent.