Besides providing fast access to top-tier network professionals and subject matter experts to assist Ottawa, Ontario companies to resolve discrete technical issues or longer-term initiatives, Progent can provide temporary staffing to deliver more generalized services such as PC support, IT management, and Call Center services. Temporary staffing can help organizations to respond to expected or unexpected surges in the need for IT personnel, which may result from situations like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also fill voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staffing services offer organizations the flexibility to respond to increases in demand for network services without dealing with the costs and delays that come with vetting and hiring appropriate IT help and without the risk of adding to your permanent staff size.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Shared Center Service
- Rapid access to seasoned IT pros
- Easy engagement, cessation, and re-engagement of services
- Transparent extension of your in-house network support team
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a world-class, full-spectrum source for network expertise
Progent's co-managed Help Desk program is a specialized on-going staff augmentation alternative that enables IT groups to divide the responsibilities of Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of technical support experts. Working as a seamless supplement of your full-time Help Desk, Progent's shared Call Center service is a joint support solution based on by the industry's leading group professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite IT expertise for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Ottawa, Ontario Companies
Progent's nationwide roster of certified consultants and technical experts can provide Ottawa, Ontario companies a broad range of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Ottawa, Ontario Companies
To learn more details about Progent's temporary staff augmentation services for Ottawa, Ontario companies, call 800-993-9400 or visit Contact Progent.