Besides providing rapid access to guidance from top-tier network professionals and subject matter experts (SBEs) to assist Ottawa, Ontario companies with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more broadly defined services such as desktop support, IT management, and Call Center services. Temporary staffing makes it possible for businesses to deal with anticipated or surprise surges in the need for network personnel, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary staffing can also cover gaps resulting from the absence of full-time staff members because of scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program
Progent's short-term staff augmentation services give organizations the versatility to respond to increases in requirements for IT personnel without being saddled with the expense and delays associated with vetting and hiring professional IT personnel and without the risk of adding to your full-time staff size.
Important aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Rapid availability of proven network pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-spectrum source for network support
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's extensive pool of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a joint service solution based on by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT expertise for organizations throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Ottawa, Ontario Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Ottawa, Ontario businesses a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staff Augmentation for Ottawa, Ontario Businesses
To find out more about Progent's temporary staff augmentation services for Ottawa, Ontario companies, call 800-993-9400 or visit Contact Progent.