Ottawa Consulting Support
IT Staffing Temps for Network Support Organizations
Besides providing rapid access to guidance from top-tier network professionals and subject matter experts (SBEs) to assist Ottawa, Ontario companies with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more broadly defined services such as desktop support, IT management, and Call Center services. Temporary staffing makes it possible for businesses to deal with anticipated or surprise surges in the need for network personnel, which may result from situations such as mergers and acquisitions, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Temporary staffing can also cover gaps resulting from the absence of full-time staff members because of scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program Progent's short-term staff augmentation services give organizations the versatility to respond to increases in requirements for IT personnel without being saddled with the expense and delays associated with vetting and hiring professional IT personnel and without the risk of adding to your full-time staff size.
Important aspects of Progent's temporary supplemental staffing services include:
- Rapid availability of proven network pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Full reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Strong working relationship with a world-class, full-spectrum source for network support
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support transparently between their full-time IT staff and Progent's extensive pool of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a joint service solution based on by the leading group professional services (PSA) platform for streamlining, service calls, ticketing, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering remote and onsite IT expertise for organizations throughout the United States. Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Practice Areas for Ottawa, Ontario Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Ottawa, Ontario businesses a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Technology
- Cisco Routers Configuration
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Contact Progent for Short-Term Staff Augmentation for Ottawa, Ontario Businesses
To find out more about Progent's temporary staff augmentation services for Ottawa, Ontario companies, call
An index of content::
Offsite Employees Data Protection Consulting
At Home Employees Data Protection On-site Technical Support
Progent can help small and mid-size companies to plan, deploy, validate and manage backup technology for teleworkers.
Remote Branch Office On-site and Remote Support
Largest Consultants Relocation
For corporations with branches in California or any area covered by Progent's engineers, Progent's Microsoft-Premier network support experts and authorized Cisco network consultants offer a variety of IT consulting services such as project planning, Sarbanes Oxley compliance, office moves, corporate security, system design, local or remote emergency support, and troubleshooting for colocation hosting environments. A Progent IT consultant can show you how to plan a multi-site network that makes efficient use of colocation services and Internet hosting sites. Progent’s Microsoft Premier engineers can help large enterprises design, integrate and maintain massive rollouts of updated versions of Microsoft products including Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent’s CCIE and Cisco Certified Network Professional experts can assist you to deploy Cisco products for connectivity solutions that incorporate simple, high-speed, integrated, and wireless networking.
Microsoft Azure hybrid cloud integration Consult
Cisco and Microsoft Certified Experts Microsoft Azure Virtual Machines Development Group
Progent can help businesses of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises applications and resources and make sure you avoid the typical mistakes small companies make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and to integrate iPhones and iPads and Google Android smartphones and tablets.
Remote Technical Support Microsoft 365 hybrid solutions for Exchange
Remote Troubleshooting Office 365 hybrid solutions for Exchange
Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and associated Exchange infrastructure to reduce hardware costs and administrative hassle. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable online support to assist your organizations to assess the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and budget, implement a non-disruptive migration from your current Exchange system to one that incorporates Office 365 Exchange Online, train your management team and users, and provide as-needed consulting and troubleshooting.
Project Pilots Services
Expert Microsoft Certified Enterprise Project Management Consult
For enterprise project management assistance, Progent offers the services of senior information technology experts with years of background in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to help enterprise clients follow leading practices to ensure that major projects are successfully completed on time and on budget.
Jabber Contact Search Outsourcing
Jabber and AnyConnect On-site Support
Progent's Cisco Jabber consultants can provide remote or on-premises support to help organizations of any size to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the technologies that go into building an end-to-end Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.
Computer Network Consulting Intune Mobile Device Management
Desktop and Mobile Device Management Small Business Network Consulting
Progent's network consultants can help you to automate desktop PC software update management by providing expertise with management platforms such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and WSUS.
Apple OS X Consultant Services
Computer Consulting Apple OS X
Progent's consultants offer macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email help, security services, and custom education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of Apple OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone integration and iPad management, or migrating to iCloud services. For computer networks built solely on macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is reliable, secure, fast and aligned with your company's business goals.
Microsoft Certified Partner SQL Server 2014 Backup Encryption Technology Consulting
SQL Server 2014 Performance Tuning Computer Consultants
SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that works transparently across all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite consulting services that include system design, configuration, administration, troubleshooting, and software development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.
Microsoft Exchange Computer Consultant
Microsoft Expert Exchange 2019 MCDB Cache On-site Support
Progent can help your organization in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability architecture for a local, cloud-based or hybrid environment; migrating mailboxes; planning and configuring Windows Hyper-V; setting up HLB; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Technical Consultant Cisco ASA Firewall URL Filtering
CCIE Expert Certified ASA 5500-X Firewall with Firepower On-site Technical Support
The new Cisco ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Case Studies MOM
Operations Manager Case Studies
Before Progent’s Microsoft Operations Manager solution, system problems were approached reactively, once users complained about them. With the benefit of proactive, automated warnings and trend analyses created by MOM, Progent is now able to anticipate system problems before they becomes serious enough to impact network uptime. Because of Microsoft Operations Manager, Progent can resolve potential problems before customers know that the problems are there. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class service continuity, safety and productivity.
Hyper-V 3.0 Server IT Consultant
Engineer Hyper-V 3.0 Virtual Server
Widows Server 2012 R2 Hyper-V enhances server virtualization in important areas including secure multitenancy, agile infrastructure, cloud support, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to cut network costs and enhance productivity.
NetDocuments ndOffice Consulting
Top Consult NetDocuments
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for law practices. Progent offers online access to NetDocuments consultants to assist your law firm to plan, configure, administer, optimize, or debug a document management system solution powered by NetDocs.
Support Services Dynamics GP
24/7/365 Dynamics GP Software Computer Engineer
Dynamics GP/Great Plains can help you grow and control your business better by offering easy availability of decision-driving information and a fast ROI. Dynamics GP offers major business benefits such as its ability to expand the reach of your organization, handle your financials, computerize financial operations, standardize procedures across your company, improve inventory control, increase order accuracy, expand revenue and minimize turnaround time, and maximize cash flow. Progent can show you how to set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP software.
Business Portal for Dynamics GP Professional
Dynamics GP Development Services
Progent's expert application designers and software developers can assist your business to create customizations to Microsoft Dynamics GP/Great Plains that support the unique needs of your organization without losing the advantages of seamless Windows integration. Progent can also offer help with a selection of software development technologies that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.
Mac Training
Mac Training
Progent offers onsite education designed for people who want to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar classes for Mac application software.
Top Technical Support Services Exchange 2003 Server Upgrade
Microsoft Exchange Remote Support
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2003 migration strategy that avoids productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business goals.
Exchange 2003 to Exchange 2010 Upgrade Professionals
Exchange Upgrade Consultancy
Progent offers comprehensive support for each step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site prep, project planning, cost estimates of new software licenses and hardware required, recommended vendor sourcing, pilot testing at customer site or at Progent's test lab, setting up temporary coexistence of Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old system, and training for client's IT staff and end users.
Microsoft Certified Expert Troubleshooting SCCM 2016 Planning
Urgent Computer Consulting SCCM 2016 Application Management
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, inventories network assets, guards against company data leakage, provides network health reporting, enables secure end-user self service, and offers a single point of control for administering multi-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist your organization with any aspect of designing, installing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.
SharePoint Workspace 2010 IT Services
SharePoint InfoPath Forms Services IT Services
Progent's Microsoft engineers can provide affordable remote technical support and programming services to assist you to plan, implement, administer, and troubleshoot SharePoint 2010 environments that can feature web sites able to function as portals, extranets, document and media management applications, wikis, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and enhance information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar office productivity programs including Excel, Word, Outlook, and Visio. Progent can assist you to upgrade from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easily managed SharePoint 2010 environment.
Symantec VPN Protect
24 Hour Symantec VelociRaptor Network Security Auditing
Progent's Symantec consultants can help you support legacy Symantec firewall and VPN products such as the Symantec Raptor and Symantec VelociRaptor family or help you migrate to current firewall/VPN solutions. Progent can also help you design and implement a complete security strategy that can incorporate firewall and VPN appliances and utilities, managed security and network defense services, system monitoring software, and formal policies and processes. Progent has the skill to be your single resource for continuing technical help, maintenance, training, and security expertise.
Wi-Fi IP phone integration Specialists
wireless VoIP phones and Meraki APs Engineer
Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for workers who are mobile within office, warehouse, retail or other venues where management wants portable phones that provide more control, data security and ruggedness than is achievable with the BYOD mode of mobile communications. Successful integration of Cisco's wireless VoIP phones typically requires that you set up and optimize many components of your wireless environment including access points, routers and switches, wireless LAN controllers, and management software. Progent's certified consultants offer online and on-premises assistance to help your organization create and manage a Cisco wireless IP phone deployment by delivering services that range from troubleshooting the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Windows 10 Business Store Portal Online Help
Windows 10 Professional
Progent's Windows consulting experts can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and onsite evaluation and migration support for Windows 10 provided by Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated provisioning and management, network design, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and end users, and post-migration technical help.
MS SQL Server 2008 Network Engineer
Microsoft Expert Engineer SQL 2008 Analysis Services
Progent's Microsoft-Certified SQL engineers can provide a range of support services to assist small businesses to plan, implement, manage, and repair Microsoft SQL Server 2008 solutions in order to realize the optimum business advantage from this advanced information management technology. Also, Progent offers assistance with network infrastructure, company-wide protection, and application development to increase the business benefit of your SQL Server 2008 network.
Consultant Services 64-bit Computing
64-bit Computing Technology Professional
Progent’s Microsoft-premier engineers can help your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and benefits of upgrading to 64-bit computing, design an affordable migration process that reduces operational interruptions, and offer economical, expert online help to aid your organization to configure 64-bit operating systems and applications on your current computers.
SQL Server 2016 and Excel Integration Support
SQL Server 2016 Data Mining Specialist
SQL Server 2016 introduces significant improvements in speed, capacity, security, availability, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, R language support, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to assist businesses of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
SCCM Intune Integration Remote Support Services
SCCM and Windows Server Onsite Technical Support
Configuration Manager automates application and device provisioning across multiple sites, centralizes security and compliance settings management, inventories network assets, guards against company data leakage, performs network health reporting, allows safe self service, and offers a single point of control for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, using and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.
Sun Solaris Remote Consultants
UNIX Online Small Business Network Consultant
Progent provides national urgent help and consulting services for companies who run Sun Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft products. Online IT help offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time charged for network repair services. Advanced online support technology and skilled service specialists and engineers allow Progent to handle the majority of IT problems without wasting time and expense by going to your location. In the vast majority of situations your network issues can be remediated over the phone or through a combination of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to assist you with the most challenging system problems.
ProSight DPS Cloud Backup Services Network Engineer
Consultant Services Remote Data Backup and Restore Services
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data.
Intune Policy Settings Specialists
Integration Services Intune and Apple iOS
Progent's Intune consultants can assist your company to understand the business case for adopting Intune for managing your web-facing mobile devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help your company to define security and compliance policies, plan and deploy pilot systems to confirm the benefits of Microsoft Intune for your environment, deploy Intune throughout your enterprise, combine Intune with System Center Configuration Manager for single-console change management, and troubleshoot your Microsoft Intune deployment.
wireless IP phones and Meraki APs Network Consultants
wireless IP phone configuration Technology Consulting Services
Cisco's wireless VoIP phones are hardened wireless handsets intended for workers who are on the move within campus, warehouse, retail or other environments where management requires user endpoints that offer more administrative control, security and ruggedness than is possible with the BYOD mode of mobile communications. Integration of Cisco's wireless VoIP phones typically demands that IT teams configure and fine tune numerous key pieces of your Wi-Fi environment such as APs, switches, wireless LAN controllers, and network management software. Progent's Cisco-certified experts offer online and on-premises support to help your organization build and manage a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.
Solaris to Windows Upgrade Consultants
Solaris-Windows Upgrade Consultant
Progent can assist your business to design and implement a smooth migration from a Sun Solaris-powered information environment to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can assist you to preserve your information and minimize business disruption by developing an effective transition plan that protects your existing investments in Sun Solaris application and technology. UNIX-to-Windows transition support services available from Progent include analysis of existing environment, migration strategy and validation, MS Exchange migration services, data and application software migration, and processor and storage system migration and economization.
