In addition to providing fast access to guidance from top-tier network consultants and subject matter experts to help Toronto, Ontario organizations to resolve specific IT problems or strategic initiatives, Progent can provide temporary staffing to deal with more generalized services like PC support, IT management, and Call Center response. Short-term staffing can help organizations to respond to expected or unexpected surges in the need for network services, which may result from scenarios like company mergers, site relocation, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids caused by the absence of full-time staff members due to vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term staff augmentation services give organizations the versatility to respond to surges in requirements for IT services without dealing with the expense and delays associated with vetting and recruiting professional IT personnel and without the risk of increasing your permanent head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Fast availability of seasoned IT professionals
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Comprehensive reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's shared Help Desk service is a specialized on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Call Center support transparently between their internal IT personnel and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support solution based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite IT expertise for organizations throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Toronto, Ontario Businesses
Progent's veteran roster of certified consultants can provide Toronto, Ontario organizations a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Toronto, Ontario Companies
To find out more about Progent's short-term supplemental staffing services for Toronto, Ontario organizations, call 800-993-9400 or visit Contact Progent.