Besides providing fast contact with top-tier network professionals and subject matter experts to help Wilmington, Delaware companies to resolve specific IT issues or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined assistance like PC help, network administration, and Call Center services. Short-term staffing can help organizations to respond to expected or unexpected peaks in the need for IT personnel, which may result from situations like company mergers, data center moves, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover gaps resulting from the absence of full-time staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term supplemental staffing services offer businesses the versatility to react to increases in requirements for IT services without being saddled with the costs and delays that come with vetting and hiring reliable IT personnel and without the burden of increasing your permanent staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of proven network pros
- Easy initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for network expertise
Progent's shared Call Center service is a proven flexible staff expansion option that allows IT organizations to divide the work of Help Desk Call Center support transparently between their internal IT personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a joint support alternative based on by the industry's leading shared professional services tool for managing, service requests, ticketing, assigning ownership, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network services for businesses throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Wilmington, Delaware Organizations
Progent's seasoned team of certified consultants can provide Wilmington, Delaware companies a wide range of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service firms include:
Contact Progent for Temporary IT Staffing for Wilmington, Delaware Organizations
To find out more details about Progent's temporary supplemental staffing services for Wilmington, Delaware businesses, call 800-993-9400 or visit Contact Progent.