In addition to providing fast access to guidance from high-level IT consultants and subject matter experts to help Wilmington, Delaware organizations with discrete IT issues or longer-term initiatives, Progent offers short-term staffing to deal with more broadly defined services such as desktop support, IT administration, and Call Center response. Short-term staffing makes it possible for businesses to respond to anticipated or unexpected surges in demand for IT services, which may result from scenarios like company mergers, site moves, technology upgrades, business process changes like telecommuting, disaster recovery, busy seasons, or regulatory changes. Short-term IT staff augmentation can also fill voids resulting from the absence of full-time staff members because of vacations, illness, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staff augmentation services give businesses the ability to react to surges in requirements for network services without being saddled with the expense and delays associated with identifying and recruiting professional technical personnel and without the burden of increasing your permanent head count.
Important aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid availability of proven network professionals
- Easy engagement, termination, and re-engagement of services
- Seamless extension of your full-time IT staff
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Call Center service is a specialized on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk support transparently between their internal network staff and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's shared Help Desk service is a collaborative support solution powered by the industry's leading shared professional services platform for streamlining, service calls, ticketing, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and onsite network expertise for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Wilmington, Delaware Companies
Progent's seasoned team of certified consultants and technical experts offers Wilmington, Delaware companies a broad range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term IT Staffing for Wilmington, Delaware Companies
To find out more details about Progent's temporary staffing services for Wilmington, Delaware businesses, call 800-993-9400 or visit Contact Progent.