In addition to offering rapid access to guidance from high-level network professionals and subject matter experts (SMEs) to assist Wilmington, Delaware organizations to resolve discrete IT issues or longer-term initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services such as desktop help, network management, and Call Center response. Short-term staffing can help organizations to deal with anticipated or surprise increases in the need for network services, which may be caused by scenarios like company mergers, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary supplemental staffing can also fill voids caused by the loss of full-time staff members due to vacations, illness, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staff augmentation services offer businesses the versatility to respond to increases in demand for IT services without dealing with the expense and delays that come with reviewing and hiring professional technical help and without the burden of adding to your permanent staff size.

Key features of Progent's temporary staffing services include:

  • Rapid access to reliable network professionals
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your full-time IT team
  • Full documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
  • Strong working relationship with a top-level, full-service source for IT support
Progent's Co-managed Center Service
Progent's shared Call Center service is a proven on-going staff expansion alternative that enables IT groups to share the responsibilities of Call Center support seamlessly between their full-time IT staff and Progent's extensive pool of technical support specialists. Working as a seamless supplement of your in-house Call Center, Progent's shared Call Center program is a collaborative support solution based on by the leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and producing documentation.

Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for organizations across the United States. Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Wilmington, Delaware Companies
Progent's seasoned team of certified consultants and technical experts can deliver Wilmington, Delaware organizations a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary IT Staffing for Wilmington, Delaware Companies
To find out more about Progent's temporary staff augmentation services for Wilmington, Delaware businesses, call 800-993-9400 or visit Contact Progent.