Besides offering rapid contact with top-tier IT professionals and subject matter experts (SMEs) to help Wilmington, Delaware companies with discrete IT problems or strategic initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services such as desktop support, network management, and Call Center response. Short-term staffing makes it possible for businesses to deal with anticipated or unexpected increases in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also fill voids caused by the absence of full-time staff members because of vacations, illness, resignation, or other reasons.

Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services give organizations the ability to react to increases in requirements for network personnel without being saddled with the costs and delays associated with reviewing and hiring reliable technical help and without the burden of increasing your full-time head count.

Key aspects of Progent's temporary staff augmentation services include:

  • Rapid access to proven network professionals
  • Simple initiation, termination, and re-engagement of services
  • Seamless augmentation of your full-time IT staff
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Close relationship with a world-class, full-service resource for network support
Progent's Co-managed Help Desk Call Center Program
Progent's shared Help Desk Call Center program is a proven flexible staff augmentation alternative that allows IT groups to divide the responsibilities of Help Desk support seamlessly between their full-time IT staff and Progent's extensive team of IT support experts. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support alternative powered by the leading shared professional services platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and on-premises network expertise for businesses of all sizes throughout the United States. Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Wilmington, Delaware Businesses
Progent's seasoned team of certified engineers offers Wilmington, Delaware companies a broad array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Temporary Staffing Services for Wilmington, Delaware Businesses
To learn more details about Progent's short-term supplemental staffing services for Wilmington, Delaware organizations, call 800-993-9400 or visit Contact Progent.