In addition to providing fast contact with high-level network professionals and subject matter experts (SBEs) to assist Wilmington, Delaware companies to resolve specific IT issues or strategic initiatives, Progent offers temporary supplemental staffing to deliver more generalized assistance such as desktop support, IT management, and Call Center services. Temporary staffing makes it possible for businesses to respond to expected or unexpected surges in the need for IT services, which may result from situations such as mergers and acquisitions, site relocation, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Short-term staffing can also fill voids left by the absence of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services give businesses the flexibility to react to increases in demand for network services without dealing with the costs and hassle associated with identifying and recruiting professional IT help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Center Program
- Rapid availability of reliable IT professionals
- Simple engagement, cessation, and resumption of services
- Seamless augmentation of your full-time network support staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong working relationship with a top-level, full-service source for network support
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their internal IT personnel and Progent's nationwide pool of technical support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a joint service alternative powered by the leading group PSA tool for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Wilmington, Delaware Companies
Progent's veteran roster of certified consultants can deliver Wilmington, Delaware companies a broad range of online technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Wilmington, Delaware Companies
To find out more about Progent's temporary staff augmentation services for Wilmington, Delaware organizations, call 800-993-9400 or visit Contact Progent.