Short Term Staffing
Desktop Experts, Help Desk Personnel, Administration Specialists
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's veteran roster of certified consultants and technical experts gives you fast access to a wide range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Migration Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory and Azure AD Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud Platform
- Online Network Troubleshooting
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Security and Compliance Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support
- Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Android Smartphone Integration
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
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ProSight IT documentation management Consultant
ProSight SSL certificate management Specialist
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of the time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
Dynamics GP/Great Plains Network Consulting
Microsoft Dynamics GP ERP Online Help
Progent can show you how to prepare and implement an efficient migration to Microsoft Dynamics GP so that you retain your information, improve your security, enhance your management reporting, take full advantage of Microsoft Office integration, and minimize productivity interruption by designing and executing a sensible migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce programs that work transparently with Dynamics GP.
Datacenter Monitoring Technical Support Services
Technical Support Services SCOM 2012 Microsoft Azure Monitoring
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, implementing, optimizing and fixing System Center Operations Manager solutions and offer companies of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite technical support to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager.
Forefront Threat Management Gateway Online Technical Support
Forefront TMG Firewall Remote Support
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of ISA Server and provides a easily administered Internet gateway that delivers a one-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 includes advanced web security reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help you to design and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist you to migrate economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Microsoft Outlook for Mac Classes
Immediate Mac Office PowerPoint Train
Progent offers one-on-one education designed for individuals who wish to expand their understanding of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online classes for macOS and Mac OS X applications.
Top Quality Building-to-building Wireless Online Support
Integration Services Mobile Connectivity
Progent's Wireless Consulting Services offer a fast, economical way for companies of all sizes to configure, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
