Temporary Staffing
Desktop Technicians, Help Desk Personnel, Administration Specialists
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Practice Areas
Progent's veteran roster of certified engineers gives you fast access to a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:
- Exchange 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Online IT Technical Support
- Teleworker Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Troubleshooting
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- Apple iPhone Support
- Android Phone Support
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Private Cloud Solutions Consultancy
ProSight VM Hosting Engineers
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest level of dependability and expandability and is in addition simple to migrate to another host. ProSight Virtual Hosting and management options are built on mature virtualization techniques that allow small businesses with mixed- platform environments to economize significantly on the expense of capital investments, infrastructure support, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.
Windows and UNIX Consult
Windows and Solaris Technical Support
Progent can help you to plan and execute a smooth transition from a UNIX-based IT system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and application experts can assist you to preserve your data and reduce productivity disruption by designing an effective transition plan that preserves your current investments in UNIX application and technology. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, migration planning and testing, MS Exchange migration support, data and application porting, and processor and storage transition and consolidation.
Microsoft Small Business Server 2003 Online Support Services
Small Business Server 2003 IT Consultant
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET products included with Small Business Server requires a network consultant with hands-on background planning and building seamless, end-to-end business technology solutions. Progent's Microsoft SBS Server professionals have an average of over 10 years of background supporting computer systems founded on Microsoft products. This expertise ensures you success in installing, managing, and maintaining network solutions that include the SBS Server suite of servers and applications.
