Short Term Staffing Services
Desktop Experts, Help Desk Personnel, Network Administrators
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Transparent extension of your in-house IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 10 planning and migration, Windows 8.1 management, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's seasoned team of certified consultants gives you fast access to a broad range of online technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Online IT Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Services
- Desktop Support
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- BYOD Management
- iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business and Teams
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Technical Support Organization Consulting Hourly Rate
Computer Support For Small Offices Consultant Hourly Rate
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to fester.
Firesight Support
24 Hour Cisco Firepower URL Filtering Technical Support
The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Professional Windows, UNIX, Solaris
Solaris with Windows Professionals
If your company is producing UNIX-based software in an environment that includes MS Windows-based servers, desktops, and office productivity products, Progent offers full-service information technology outsourcing that frees you to concentrate on your field of high-value know-how without the constant distraction of managing your company information system. By using automated server monitoring and by delivering remote and on-site assistance as your company needs it, Progent offers an affordable way for supporting an IT network that features high dependability, protection, and performance. Progent's developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and in-person service and repair, proactive network monitoring, and Helpdesk services.
Remote Consulting Services ProSight DPS Backup and Recovery Services
Cloud Backup Security and Compliance Online Support Services
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data.
Remote Consulting ISA 2004 Standard Edition Server
Expert Microsoft Certified Support Services ISA 2004 Server
Progent's certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.
MOM 2007 Online Support
Support Services Microsoft Operations Manager
Remote continuous network monitoring, automated alarms, and actionable reports are crucial to maintaining the health of your IT system and avoiding preventable and expensive downtime. Remote Monitoring and Management technology has progressed so far that businesses of all sizes can afford a degree of protection that was previously reserved for large enterprises. Progent can provide several RMM options delivered as low-cost services created to help you to detect and fix a most IT network issues before they can hurt productivity.
ProSight Infrastructure Management Specialists
Online Troubleshooting Automatic Network Topology Diagrams
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues.
Microsoft Certified Remote Support SharePoint 2013 Workflow Manager
Remote Support Services SharePoint 2013 Web Parts
Progent has been providing SharePoint consulting services since the initial SharePoint product was published over a decade ago, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consulting team can assist your company to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide whether an on-premises, online or hybrid deployment is best suited for your company; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in specific jobs associated with your SharePoint 2013 migration.
Microsoft Expert Network Consultants MS SQL 2008
Consultants SQL 2008 Reporting Services
SQL Server 2008 offers indispensable, standardized tools to computer professionals and information workers, reducing the difficulty of designing, integrating, managing, and accessing company information and analytical applications on platforms ranging from mobile devices to corporate data systems. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with real-world expertise and wide knowledge in planning and building data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Catalyst 6800 Switch Consulting Services
Catalyst Switch VSS Network Engineer
Progent's Cisco-certified CCIE networking consultants can assist your business to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and move efficiently from legacy switches to current devices.
Microsoft Forefront TMG 2010 Help and Support
Microsoft Forefront TMG 2010 Information Technology Consulting
Microsoft Forefront TMG 2010 is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and offers a centrally managed web gateway that acts as a one-server solution for an array of security functions including an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft engineers can assist your company to design and execute pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server.
24x7 SQL Server 2016 Query Store Remote Troubleshooting
24x7x365 SQL Server 2016 Enterprise IT Services
SQL Server 2016 offers major improvements in performance, scale, security and compliance, availability, BOYD integration, and integrated business intelligence. New features include PolyBase for processing relational and non-relational files in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-based resources. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist businesses of all sizes to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics CRM, Lync or Skype for Business, and SCOM.
