Temporary Staff Augmentation
Desktop Technicians, Help Desk Personnel, Network Administrators
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Transparent extension of your in-house IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 10 planning and migration, Windows 8.1 management, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's veteran team of certified consultants and technical experts can provide a wide array of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Work from Home Support
- Cisco Network
- Juniper Networks Expertise
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- iPhone Integration
- Google Android Smartphone Management
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Small Office Consulting Service Firm
Small Office Small Office Network Consultants
Progent is a leader in economically providing enterprise-class IT support to small companies. Progent's achievement in handling the network support needs of the historically underserviced small business sector is the combined result of key technical and process innovations that have removed a great deal of the conventional expenses out of administering network service, injected unmatched technical skill into the IT service system, and significantly streamlined the solution cycle.
Support Offsite Workers Cloud Integration
Offsite Workforce Cloud Integration Computer Engineer
Progent can help small and medium-size organizations to provide their home-based workforce with efficient access to cloud resources.
Microsoft Exchange Upgrade Technical Support Services
Outsourcing Exchange 2003 Server Upgrade
Progent's Microsoft Premier engineers can provide expert support for major deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-site Exchange Server 2007 installations or upgrades and can supply onsite personnel to help enterprises with installations of Exchange Server 2007 in the or any area served by Progent's engineers.
24 Hour Solaris with Windows Professionals
Windows and Solaris Computer Engineer
If your business runs a UNIX, Linux, or Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide range of security areas such as security administration procedures, security design and models, access management systems and techniques, applications development security, business processes security, physical security, communications, network and web security, and workplace recovery preparedness. CISM and ISSAP define the fundamental skills and international standards of knowledge that information security managers are expected to master. These accreditations provide IT management the assurance that consultants who have achieved their CISA or CISSP qualification have the experience and knowledge to offer effective security management and consulting help.
Juniper Networks NetScreen Consulting Services
Juniper Networks NetScreen Security Firms
Progent's Juniper-certified NetScreen engineer can help your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen products to the latest Juniper technologies, and repair infrastructure issues in Juniper-only or mixed-vendor systems.
Exchange Migration Consultants
24-7 Consultant Services Exchange Server 2010 Migration
Progent's Microsoft-certified network engineers can assist you to assess the benefits of Microsoft Exchange Server 2010 for your company and can help you to plan and implement a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by increasing your workers' efficiency, cutting the expense of equipment and service, streamlining management, and consolidating your vital communications platforms.
SQL Server 2019 R Services Integration Services
SQL Server 2019 and VMWare Remote Support
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and onsite consulting, application development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help customers design and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless information management system.
XenServer On-site Technical Support
XenServer Remote Troubleshooting
Progent's Citrix-authorized consultants can assist you to understand the business advantages of XenServer as well as other Citrix platforms, and can assist you to design, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition analyze your current XenServer deployment and help you to enhance consolidation, responsiveness, protection, availability, and recoverability.
