Temporary Staffing Services
Desktop Experts, Help Desk Call Center Personnel, Administration Specialists
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Transparent extension of your in-house IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 10 planning and migration, Windows 8.1 management, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's veteran team of certified engineers can deliver a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- Active Directory Integration
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Online Network Support
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- Smartphone Management
- Apple iPhone Integration
- Google Android Smartphone Integration
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
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Cisco Architecture Troubleshooters
Cisco Switch IT Specialist
Progent can provide fast online support from Cisco-certified CCIE networking experts. Progent's CCIE engineers can link to your environment via powerful remote support tools to provide quick and affordable analysis and remediation of critical network problems.
ProSight Virtual Hosting Consultants
ProSight Small Business Private Clouds Consult
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that gives the highest degree of dependability and expandability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization architectures that allow small and midsize businesses with mixed- platform environments to save dramatically on the costs of capital investments, system support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Aironet Wireless AP Consultant
24 Hour Aironet 2600 Access Point Support and Integration
Progent's Cisco CCIE-certified wireless infrastructure consultants can provide online or onsite integration and debugging support to assist you to design, configure, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller consultants can also assist you to combine your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise-wide connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, location and configuration of Aironet wireless access points to work with your specific workplace layout, building structure, and expected workloads.
ISA 2006 Integration Services
Technical Support Services ISA 2006
Application Publishing with ISA Server 2006 provides greater protection of intranet resources while supporting enhanced efficiency by making these resources available to authorized remote users. Internet Security and Acceleration Server 2006 helps protect business applications, services, and information across all network layers with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-certified Internet Security and Acceleration Server 2006 consultants can show you how to design, install, configure, and maintain Internet Security and Acceleration Server on your network so your business achieves a highly functional and economical balance of protection, convenience, and speed.
