Temporary Staff Augmentation
Desktop Experts, Help Desk Call Center Personnel, Administration Specialists
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Practice Areas
Progent's seasoned roster of certified consultants can provide a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Integration
- Security and Compliance Consultants
- Threat Assessment with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Management
- Rapid, Affordable .NET Software Development.
- Hyper-V Planning
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Defense/Recovery
- Backup/Recovery Consulting
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Predictive and Onsite Surveys
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
.NET Linux Integration Firm
Programmer .NET macOS
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and affordably.
Remote Consulting Windows Server 2012R2 Multitenancy
Configuration Windows Server 2012R2 Private Cloud
Progent's certified professionals can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network for local, multi-site, cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security plan, streamline IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Hornetsecurity Altaro VM Backup Replication Network Consultants
Altaro VM Backup Live Backup Help and Support
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud architectures and also enables cost-effective cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to help you to plan, deploy, optimize and debug a modern backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Specialist Microsoft Exchange Server Upgrade
Microsoft Exchange Server Migration Specialists
Progent's Microsoft-certified consulting engineers can assist you to assess the benefits of Microsoft Exchange 2010 for your company and can assist your IT staff to design and implement an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange Server 2007 that will provide fast return on investment by increasing your productivity, lowering the cost of equipment and support, simplifying management, and integrating your vital communications platforms.
Windows Server 2016 High Availability Support
Windows Server 2016 Workgroup clusters Network Engineer
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to assist organizations of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.
SCCM Planning On-site Support
Integration SCCM Mobile Application Management
Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health monitoring, enables safe self service, and offers a single control mechanism for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help your organization with any facet of planning, implementing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.
QTS Data Center Consultant
QTS/Herakles Internet Data Center Consultant Services
The QTS Internet Data Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If your business is currently using the QTS data center as a colocation facility or if your company is planning on moving your primary or disaster recovery system to the Herakles data center, Progent can provide a variety of affordable services such as data center relocation, system installation and upgrades, network improvements, comprehensive project management services, virtual server expertise, remote network monitoring, centralized network management, application development, business continuity planning, data security assessment, and the use of the Progent Test Lab.
SCDPM 2012 Security Online Support
Technical Consultant SCDPM 2012 Planning
Progent's Microsoft-certified consultants can provide remote or onsite expertise to help companies of any size to design, deploy, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from older versions of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent can provide occasional help for resolving especially challenging issues, or full project management support. Progent can also assist your business to design Data Protection Manager into a comprehensive disaster recovery plan.
Two-factor Authentication (2FA) Support Services
24x7 Two-factor Authentication Professional
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other personal devices.
Data Protection Manager 2016 and Exchange Consulting Services
System Center DPM 2016 Technical Consultant
Microsoft System Center 2016 Data Protection Manager provides near-continuous backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for critical platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, works with VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, deploy, administer, and repair an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from an older version of DPM or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, colocated, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through challenging issues or deliver end-to-end project management support to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.
Consulting SCCM 2012 Upgrade
SCCM 2012 Asset Inventory Consulting
Progent can assist you to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or help you to enhance your current SCCM 2012 environment to support your changing IT needs. In addition, Progent can help you to build a software foundation that takes full advantage of SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.
NinjaOne Endpoint Monitoring and Reporting Setup and Support
ProSight NinjaOne RMM Remote Server Management Outsourcing
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by checking the state of critical devices that power your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your business.
MongoLock ransomware recovery Consultancy
ransomware removal and data restore Consult
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and protect your network, assist with settlement negotiations with a hacker, and rebuild an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
