Short Term Staffing Services
Desktop Experts, Help Desk Call Center Personnel, IT Admins
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants and technical experts gives you fast access to a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Work from Home Integration
- Cisco Network
- Juniper Technology
- Cisco Routers Experts
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Management
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- Smartphone Management
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Work from Home Cybersecurity Setup and Support
Support Outsourcing At Home Employees Cybersecurity
Progent can assist small and mid-size businesses to set up endpoint device security defense systems and deliver mitigation services to support offsite workers.
Remote Technical Support Operations Manager
Comprehensive Event Management Online Support Services
Progent's Microsoft-certified consulting experts have more than a decade of background designing, deploying, enhancing and repairing SCOM solutions and can provide organizations of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.
Consultant Services SQL Server 2014 and Windows Server 2012 R2
SQL Server 2014 In-memory ColumnStore Computer Consultants
SQL Server 2014 incorporates significant enhancements in critical areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises consulting services that include planning, deployment, administration, remediation, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 deployment.
Oracle Database Resource Manage Professional
Development Firms Oracle RDBMS
Progent offers affordable online access to a certified Oracle database administration consultant or an Oracle software programmer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also help plan, build, enhance, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication technologies and ASM file/volume manager.
Contract Cisco CCIE Subcontractor Jobs
Freelance MCSE Contractor Job Openings
Our Experts Team offers support in important fields such as Macintosh networking and programs; Support for Linux, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and specialized program support; Chief Information Officer, management information analyst, and project management outsourcing; Special applications development and deployment; Web site, electronic business, EDI, and customer portal design and deployment; SQL support and efficiency help; Business information consulting; and Telecommunications systems consulting.
Windows Server 2016 Scale Out Clusters IT Services
24/7/365 Windows Server 2016 PowerShell Online Support Services
Progent's Windows Server 2016 disaster recovery experts can help your organization to design a DR solution based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.
Anti-Spam Support and Help
Postini Support and Integration
E-Mail Guard is Progent's economical anti-spam and virus protection managed service that offers small businesses enterprise-quality defense against spam, viruses, DHA attacks, and other types of email-borne attacks on IT systems. E-Mail Guard is built on Postini's Perimeter Manager, a comprehensive library of web-managed antispam and virus protection services that defuse email attacks before they can penetrate the company firewall. Perimeter Manager also lets administrators monitor and control their email systems, regardless of server platform, hardware technology, or geographic location.
Online Support Services At Home Employees Cloud Integration
Onsite Technical Support Offsite Workforce Cloud Integration
Progent can assist small and mid-size companies to set up their home-based workers with seamless access to cloud applications and services.
Support Outsourcing Windows Server 2019 Live Migration
Network Consultants Windows Server 2019 Cluster Operating System Rolling Upgrade
Progent's certified Windows Server 2019 consultants can assist your company to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers major enhancements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.
Windows Server 2008 DirectAccess Online Technical Support
Windows Server 2008 R2 Onsite Technical Support
Microsoft Windows Server 2008 represents an important step forward in making IT networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to offer an improved platform for web hosting and development. Progent can help your company benefit fully from the enhancements built into Microsoft Windows Server 2008 by providing consulting, troubleshooting, training, staffing, monitoring, and security expertise.
MS SQL Server Design Firm
SQL Server Capacity Planning Development Company
Progent's certified SQL Server application developers and database administrators offer remote expertise to help organizations of any size to build, manage, and troubleshoot applications based on Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in solutions that can include small business or departmental databases to N-tier VLDB applications and data warehousing.
iPad Architecture Professional
macOS Architecture Professionals
Progent's Mac support engineers can help you with a broad array of network foundation areas including network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies such as Voice over IP and high-speed wireless networking. For company networks built solely on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows powered servers and workstations, Progent has the experience and size to handle the complexity of planning, configuring, and maintaining a network architecture that is reliable, safe, productive and supportive of your business goals. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network solution. Progent can also give you access to certified experts to support Cisco routers and switches.
Professionals MFA and Single Sign-on (SSO)
Specialists Two-factor Authentication
Progent's Duo managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices.
Consultant Email Virus Signature
ProSight Spam Filtering Services
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Microsoft and Cisco Authorized Expert Extended Helpdesk Technical Support
MCSE Expert Certified Co-managed Support Desk Consultants
Progent's Microsoft certified experts provide three service programs to help mid-size and large businesses create an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include ROI analysis, process study and enhancement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help businesses analyze the various high-quality Help Desk software packages on the market and determine what products may be too costly, lack critical features, or align poorly with your organization's corporate culture. Progent also offers temporary staffing for organizations who need to augment their in-house Help Desk team for special projects or to fill in for absent or incapacitated workers.
Consult Dynamics GP Customization
Consulting Dynamics GP Analytical Accounting
Microsoft Dynamics GP software includes analytics and reporting features that let you monitor all operations, sales and expenses, and sales patterns with built-in drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you design reports that allow you to analyze your business more thoroughly, converting raw data into useful management information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer specialized business application development and eCommerce solutions that work seamlessly with Dynamics GP.
MS SQL Server Coder
SQL Server Capacity Planning Developer Firms
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the rapid creation of cutting-edge high-end applications that can give your business a significant competitive edge. SQL Server features core support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET platform.
Network Security Assessment Consultants
Security Evaluation Engineer
Progent has created several network security service bundles designed to deliver larger institutions an objective and thorough network security audit from a group of certified security consultants. All Progent's security assessment bundles feature a suite of services including automated scans from within and from beyond your corporate firewall, expert interpretation of captured data by certified security engineers, creation of a paper explaining the findings, plus an interactive concise executive outbrief and a detailed live review for in-house network engineers.
