Besides providing fast contact with top-tier IT professionals and subject matter experts to assist Chatsworth, California businesses with discrete technical issues or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more generalized assistance like desktop help, IT administration, and Call Center services. Short-term staffing can help businesses to deal with expected or unexpected peaks in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, site moves, platform migration, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover voids resulting from the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary staffing services give businesses the versatility to react to increases in requirements for IT services without dealing with the expense and delays associated with identifying and recruiting appropriate IT personnel and without the burden of adding to your in-house head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Program
- Fast access to reliable IT pros
- Easy engagement, cessation, and resumption of services
- Transparent extension of your full-time IT team
- Comprehensive reporting of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Strong working relationship with a world-class, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center service is a proven flexible staff expansion alternative that enables IT groups to share the responsibilities of Help Desk Call Center support transparently between their in-house network staff and Progent's nationwide pool of technical support experts. Acting as a seamless extension of your full-time Help Desk, Progent's shared Call Center program is a collaborative support solution powered by the leading group professional services (PSA) platform for managing, service requests, ticketing, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Chatsworth, California Companies
Progent's seasoned team of certified engineers offers Chatsworth, California businesses a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Chatsworth, California Businesses
To learn more details about Progent's temporary staff augmentation services for Chatsworth, California businesses, call 800-993-9400 or visit Contact Progent.