In addition to offering rapid contact with high-level IT professionals and subject matter experts to help Chatsworth, California organizations with specific IT issues or strategic projects, Progent can provide short-term staff augmentation to deal with more generalized services like PC help, IT administration, and Help Desk call center response. Temporary staffing can help businesses to deal with anticipated or unexpected peaks in demand for network personnel, which may result from situations such as mergers and acquisitions, site moves, technology migration, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover voids resulting from the loss of full-time IT personnel due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give businesses the versatility to respond to surges in demand for IT services without dealing with the costs and delays that come with reviewing and hiring reliable IT help and without the burden of adding to your full-time head count.
Key aspects of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven IT professionals
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your full-time network support staff
- Comprehensive reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
- Strong relationship with a top-level, full-spectrum source for IT support
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation option that allows IT groups to divide the work of Help Desk support seamlessly between their full-time IT staff and Progent's extensive pool of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Call Center program is a joint support solution powered by the leading group professional services platform for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT expertise for businesses across the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Chatsworth, California Businesses
Progent's nationwide team of certified engineers can deliver Chatsworth, California companies a wide range of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Chatsworth, California Businesses
To find out more details about Progent's temporary supplemental staffing services for Chatsworth, California companies, call 800-993-9400 or visit Contact Progent.