In addition to offering fast access to guidance from top-tier IT professionals and subject matter experts to assist Montgomery, Alabama organizations to resolve discrete technical problems or longer-term projects, Progent can provide short-term supplemental staffing to deliver more generalized assistance like desktop support, IT administration, and Help Desk call center response. Short-term staffing can help organizations to respond to anticipated or unexpected surges in demand for network personnel, which may result from scenarios like mergers and acquisitions, site relocation, technology migration, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary staffing can also fill gaps resulting from the absence of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term IT Staffing Services
Progent's short-term staffing services offer organizations the flexibility to react to surges in requirements for network services without being saddled with the costs and hassle associated with identifying and recruiting professional technical help and without the risk of adding to your full-time head count.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Fast access to reliable IT professionals
- Simple initiation, termination, and re-engagement of services
- Transparent extension of your in-house IT staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved promptly
- Close working relationship with a world-class, full-spectrum source for network expertise
Progent's shared Help Desk program is a proven on-going staff augmentation alternative that allows IT groups to divide the work of Help Desk Call Center support transparently between their in-house IT personnel and Progent's extensive team of IT support experts. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk service is a joint service solution powered by the industry's leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for businesses of all sizes throughout the U.S. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Montgomery, Alabama Businesses
Progent's seasoned team of certified consultants offers Montgomery, Alabama businesses a broad range of online consulting and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary Staff Augmentation for Montgomery, Alabama Businesses
To learn more details about Progent's short-term staff augmentation services for Montgomery, Alabama companies, call 800-993-9400 or visit Contact Progent.