Besides providing rapid access to guidance from top-tier IT professionals and subject matter experts (SBEs) to assist Montgomery, Alabama companies to resolve discrete technical issues or strategic initiatives, Progent offers short-term supplemental staffing to deal with more broadly defined assistance such as PC support, network management, and Help Desk call center response. Temporary staffing makes it possible for businesses to respond to planned or unexpected surges in demand for IT services, which may result from scenarios such as mergers and acquisitions, data center moves, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also fill gaps resulting from the loss of in-house IT personnel due to vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services offer businesses the versatility to react to surges in requirements for IT personnel without dealing with the expense and hassle that come with reviewing and recruiting appropriate technical help and without the risk of increasing your in-house staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to reliable IT professionals
- Easy initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close working relationship with a world-class, full-service source for network expertise
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their internal network personnel and Progent's extensive pool of IT support experts. Working as a seamless supplement of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative service alternative powered by the leading group PSA tool for managing, service calls, generating tickets, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for businesses of all sizes throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Montgomery, Alabama Organizations
Progent's seasoned team of certified consultants and technical experts can deliver Montgomery, Alabama companies a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Montgomery, Alabama Organizations
To find out more details about Progent's short-term staff augmentation services for Montgomery, Alabama businesses, call 800-993-9400 or visit Contact Progent.