In addition to offering rapid access to guidance from high-level network professionals and subject matter experts (SBEs) to assist Montgomery, Alabama businesses to resolve specific IT problems or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more generalized assistance like PC help, network administration, and Help Desk response. Short-term staffing can help organizations to respond to expected or surprise increases in demand for network services, which may result from situations like company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Temporary supplemental staffing can also cover gaps resulting from the loss of full-time staff members because of scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's short-term supplemental staffing services give organizations the ability to react to surges in requirements for IT services without dealing with the expense and hassle that come with identifying and recruiting appropriate IT personnel and without the risk of increasing your permanent head count.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid access to proven IT pros
- Easy initiation, termination, and resumption of services
- Transparent augmentation of your full-time IT staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-spectrum source for IT expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that enables IT organizations to share the responsibilities of Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support specialists. Working as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative based on by the industry's leading group PSA tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT services for organizations across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Montgomery, Alabama Organizations
Progent's nationwide roster of certified consultants can provide Montgomery, Alabama businesses a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary IT Staffing for Montgomery, Alabama Companies
To find out more about Progent's temporary staff augmentation services for Montgomery, Alabama organizations, call 800-993-9400 or visit Contact Progent.