In addition to providing rapid access to guidance from high-level IT professionals and subject matter experts to assist New Haven, Connecticut businesses with specific IT problems or strategic projects, Progent offers temporary supplemental staffing to deal with more broadly defined assistance like desktop help, IT administration, and Help Desk call center services. Short-term staffing can help businesses to deal with anticipated or unplanned peaks in the need for IT services, which may result from scenarios like company mergers, data center relocation, platform migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory changes. Temporary staffing can also cover gaps resulting from the loss of in-house staff members because of vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term staffing services offer businesses the versatility to respond to increases in demand for IT services without being saddled with the costs and delays that come with identifying and hiring professional IT help and without the burden of adding to your permanent head count.

Important aspects of Progent's temporary supplemental staffing services include:

  • Fast availability of proven IT professionals
  • Simple engagement, cessation, and resumption of services
  • Seamless extension of your in-house IT team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close relationship with a top-level, full-service resource for network support
Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk service is a proven on-going staff augmentation alternative that enables IT organizations to share the work of Help Desk support transparently between their in-house IT staff and Progent's nationwide pool of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Call Center program is a collaborative support solution powered by the industry's leading group professional services (PSA) platform for streamlining, service requests, generating tickets, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT services for businesses across the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.

Progent's Practice Areas for New Haven, Connecticut Businesses
Progent's veteran team of certified engineers can deliver New Haven, Connecticut companies a broad array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary Staffing Services for New Haven, Connecticut Companies
To find out more about Progent's short-term staffing services for New Haven, Connecticut organizations, call 800-993-9400 or visit Contact Progent.