In addition to providing rapid access to guidance from top-tier IT professionals and subject matter experts (SBEs) to help New Haven, Connecticut companies to resolve specific IT problems or longer-term projects, Progent offers temporary supplemental staffing to deal with more generalized assistance such as desktop support, network management, and Call Center services. Short-term staffing can help businesses to respond to expected or unexpected surges in demand for IT personnel, which may result from situations such as company mergers, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover voids left by the loss of in-house IT personnel due to vacations, illness, termination, etc.
Advantages of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the ability to react to increases in requirements for IT personnel without dealing with the expense and hassle that come with vetting and hiring reliable IT help and without the burden of adding to your full-time staff size.
Important features of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of reliable network pros
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your in-house IT staff
- Comprehensive documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-service source for network support
Progent's shared Help Desk service is a specialized flexible staff expansion alternative that enables IT organizations to share the work of Call Center support seamlessly between their in-house IT staff and Progent's nationwide pool of technical support experts. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center program is a joint service alternative based on by the industry's leading group professional services tool for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for New Haven, Connecticut Companies
Progent's seasoned team of certified consultants can provide New Haven, Connecticut businesses a wide range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:
Contact Progent for Short-Term IT Staffing for New Haven, Connecticut Companies
To learn more details about Progent's short-term staffing services for New Haven, Connecticut businesses, call 800-993-9400 or visit Contact Progent.