Besides offering rapid access to guidance from high-level IT consultants and subject matter experts to help New Haven, Connecticut companies with discrete IT issues or longer-term initiatives, Progent offers temporary staffing to deliver more generalized assistance such as PC support, network management, and Call Center response. Short-term staffing can help businesses to respond to planned or surprise increases in the need for network services, which may be caused by situations such as company mergers, data center relocation, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new regulations. Temporary supplemental staffing can also fill gaps resulting from the loss of in-house staff members because of scheduled vacations, health issues, termination, or other reasons.

Benefits of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services offer organizations the flexibility to respond to surges in demand for network personnel without being saddled with the costs and delays associated with identifying and recruiting reliable IT personnel and without the burden of adding to your full-time staff size.

Important aspects of Progent's short-term supplemental staffing services include:

  • Fast availability of reliable network professionals
  • Easy initiation, cessation, and resumption of services
  • Transparent extension of your in-house network support staff
  • Comprehensive documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Close working relationship with a world-class, full-service resource for network support
Progent's Shared Center Service
Progent's co-managed Help Desk service is a proven on-going staff augmentation option that allows IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their internal IT staff and Progent's extensive team of technical support experts. Working as a transparent supplement of your in-house Help Desk, Progent's shared Help Desk Call Center service is a collaborative service alternative based on by the industry's leading group professional services platform for managing, service calls, generating tickets, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing remote and on-premises network expertise for organizations throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for New Haven, Connecticut Companies
Progent's seasoned roster of certified consultants and technical experts can provide New Haven, Connecticut businesses a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term Staffing Services for New Haven, Connecticut Companies
To find out more about Progent's temporary supplemental staffing services for New Haven, Connecticut organizations, call 800-993-9400 or visit Contact Progent.