In addition to offering fast access to guidance from high-level network professionals and subject matter experts (SBEs) to help New Haven, Connecticut organizations to resolve specific technical issues or strategic initiatives, Progent offers temporary staff augmentation to deliver more generalized assistance such as PC support, network administration, and Help Desk services. Short-term staffing makes it possible for organizations to respond to anticipated or surprise increases in the need for network services, which may result from situations such as mergers and acquisitions, site relocation, technology migration, paradigm shifts like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term supplemental staffing can also fill gaps caused by the absence of in-house IT personnel due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary supplemental staffing services give organizations the flexibility to respond to increases in requirements for IT personnel without dealing with the costs and hassle that come with vetting and recruiting reliable IT personnel and without the risk of adding to your full-time staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast access to reliable network pros
- Easy initiation, cessation, and resumption of services
- Transparent extension of your in-house network support team
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Help Desk Call Center program is a proven flexible staff expansion alternative that enables IT organizations to share the work of Help Desk support seamlessly between their in-house IT staff and Progent's extensive pool of IT support experts. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint service solution powered by the leading shared professional services tool for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT services for businesses of all sizes throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for New Haven, Connecticut Organizations
Progent's nationwide team of certified consultants can provide New Haven, Connecticut organizations a broad array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term Staffing Services for New Haven, Connecticut Organizations
To learn more about Progent's short-term staff augmentation services for New Haven, Connecticut organizations, call 800-993-9400 or visit Contact Progent.