In addition to providing fast access to guidance from high-level IT professionals and subject matter experts to assist Rancho Cordova, California organizations with discrete technical issues or longer-term initiatives, Progent can provide short-term staff augmentation to deliver more generalized assistance such as PC help, network management, and Help Desk call center services. Short-term staffing makes it possible for organizations to deal with planned or unexpected surges in the need for IT personnel, which may result from situations such as company mergers, data center relocation, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term staffing can also fill voids resulting from the loss of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Short-Term IT Staffing Program
Progent's short-term staffing services give organizations the flexibility to react to surges in requirements for network personnel without dealing with the costs and delays associated with vetting and recruiting reliable IT personnel and without the risk of adding to your in-house staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Center Program
- Fast access to seasoned IT professionals
- Easy initiation, cessation, and resumption of services
- Seamless extension of your full-time network support team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved promptly
- Close relationship with a top-level, full-spectrum resource for IT expertise
Progent's shared Call Center program is a specialized flexible staff augmentation option that allows IT organizations to share the responsibilities of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide team of technical support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service alternative based on by the industry's leading shared PSA tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience providing online and onsite network expertise for organizations of all sizes throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Rancho Cordova, California Companies
Progent's veteran team of certified consultants and technical experts offers Rancho Cordova, California companies a broad array of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Temporary IT Staffing for Rancho Cordova, California Organizations
To learn more about Progent's temporary supplemental staffing services for Rancho Cordova, California businesses, call 800-993-9400 or visit Contact Progent.