In addition to providing rapid access to top-tier network consultants and subject matter experts (SMEs) to help Rancho Cordova, California businesses with specific technical issues or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined services such as desktop help, network administration, and Help Desk response. Short-term staffing can help businesses to respond to planned or surprise increases in demand for IT services, which may result from situations such as company mergers, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory mandates. Temporary staffing can also cover voids caused by the absence of full-time staff members due to vacations, illness, resignation, or other reasons.

Benefits of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give organizations the flexibility to respond to surges in demand for network personnel without dealing with the expense and hassle that come with reviewing and hiring professional technical help and without the risk of adding to your in-house head count.

Key aspects of Progent's temporary staffing services include:

  • Rapid access to proven IT professionals
  • Simple engagement, cessation, and resumption of services
  • Transparent extension of your in-house network support team
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved fast
  • Strong working relationship with a top-level, full-spectrum source for IT expertise
Progent's Co-managed Help Desk Call Center Program
Progent's shared Help Desk service is a specialized on-going staff expansion option that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive pool of technical support experts. Acting as a transparent extension of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative service solution powered by the leading group professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing management reports.

Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT expertise for businesses throughout the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Rancho Cordova, California Companies
Progent's nationwide roster of certified engineers offers Rancho Cordova, California businesses a broad range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Rancho Cordova, California Organizations
To learn more details about Progent's short-term staff augmentation services for Rancho Cordova, California organizations, call 800-993-9400 or visit Contact Progent.