In addition to providing fast contact with top-tier IT professionals and subject matter experts (SBEs) to assist your business to resolve discrete IT issues or strategic projects, Progent can provide temporary staff augmentation to deal with more broadly defined assistance like desktop support, IT management, and Help Desk call center services. On-demand staffing can help businesses to deal with anticipated or unexpected surges in demand for network personnel, which may be caused by scenarios like company mergers, site moves, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover gaps left by the absence of in-house IT personnel due to vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Services
Progent's temporary staff augmentation services offer businesses the versatility to respond to surges in requirements for network personnel without dealing with the costs and delays that come with vetting and hiring reliable technical help and without the burden of adding to your in-house staff size.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Center Program
- Fast access to reliable network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house IT staff
- Comprehensive documentation of all services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Close working relationship with a world-class, full-spectrum resource for network expertise
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support seamlessly between their internal IT staff and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your in-house Help Desk, Progent's co-managed Call Center program is a collaborative service solution based on by the leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT services for businesses throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas
Progent's nationwide team of certified consultants offers a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term IT Staffing
To find out more about Progent's short-term staffing services, call 800-993-9400 or visit Contact Progent.