Besides providing rapid contact with top-tier network professionals and subject matter experts to help you with specific technical problems or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more broadly defined services such as PC help, network administration, and Help Desk call center response. On-demand staffing can help businesses to respond to planned or unplanned increases in demand for IT personnel, which may result from scenarios such as mergers and acquisitions, site relocation, platform upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term supplemental staffing can also cover voids resulting from the loss of full-time IT personnel due to vacations, health issues, resignation, etc.

Advantages of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services give organizations the ability to react to surges in requirements for network personnel without being saddled with the costs and delays that come with vetting and hiring appropriate IT help and without the risk of adding to your in-house staff size.

Key aspects of Progent's temporary staffing services include:

  • Rapid access to proven network professionals
  • Simple initiation, cessation, and re-engagement of services
  • Broad range of expertise avoids excessive hours lost getting up to speed on the latest technology
  • Avoid costly solution design errors
  • Transparent augmentation of your full-time network support staff
  • Permits your in-house IT team to concentrate on high-value network initiatives
  • Ability to provide 24x7 network support
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Close working relationship with a top-level, full-spectrum source for IT expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To see a white paper describing the benefits of Progent's co-managed IT services, click:
Advantages of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Co-managed Center Service
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that enables IT groups to share the work of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's extensive pool of technical support specialists. Acting as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center program is a collaborative service alternative based on by the industry's leading shared professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background delivering remote and onsite network services for businesses throughout the United States. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas
Progent's seasoned roster of certified consultants and technical experts offers a broad range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Contact Progent for Short-Term Staff Augmentation
To find out more details about Progent's temporary supplemental staffing services, call 800-993-9400 or visit Contact Progent.