In addition to providing rapid contact with high-level IT consultants and subject matter experts (SMEs) to assist your business to resolve discrete IT problems or longer-term projects, Progent can provide temporary staffing to deal with more generalized services like desktop support, IT administration, and Call Center response. Temporary staffing can help organizations to deal with planned or unexpected increases in demand for network services, which may be caused by situations such as mergers and acquisitions, data center relocation, platform upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill gaps resulting from the loss of in-house staff members due to vacations, health issues, resignation, etc.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services offer businesses the versatility to react to increases in requirements for IT services without dealing with the costs and hassle associated with vetting and hiring professional technical help and without the burden of adding to your permanent staff size.

Important features of Progent's temporary staff augmentation services include:

  • Rapid access to reliable network pros
  • Simple engagement, termination, and resumption of services
  • Broad scope of expertise reduces excessive hours spent learning the latest technology
  • Avoid costly do-overs
  • Seamless extension of your in-house network support staff
  • Permits your in-house IT staff to concentrate on high-value IT initiatives
  • Ability to provide 24x7 network support services
  • Comprehensive documentation of all services performed
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong working relationship with a top-level, full-spectrum source for network expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To see a white paper describing the benefits of Progent's co-managed IT services, select:
Benefits of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Co-managed Help Desk Program
Progent's co-managed Help Desk Call Center service is a specialized on-going staff expansion alternative that enables IT groups to divide the work of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive team of technical support specialists. Working as a transparent supplement of your full-time Call Center, Progent's shared Help Desk service is a collaborative support solution based on by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning ownership, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing remote and on-premises network expertise for businesses across the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas
Progent's seasoned roster of certified engineers gives you fast access to a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Contact Progent for Short-Term Staffing Services
To learn more details about Progent's temporary staff augmentation services, call 800-993-9400 or visit Contact Progent.