In addition to providing rapid contact with top-tier network professionals and subject matter experts to help you to resolve specific technical issues or longer-term projects, Progent offers temporary staff augmentation to deal with more broadly defined services like PC support, IT management, and Call Center services. On-demand staffing can help organizations to respond to expected or unexpected peaks in demand for IT personnel, which may result from scenarios like company mergers, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also cover voids left by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give businesses the ability to react to surges in requirements for IT services without being saddled with the expense and delays associated with vetting and hiring appropriate technical personnel and without the risk of increasing your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid access to reliable IT professionals
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your full-time network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk program is a proven on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's extensive team of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution powered by the industry's leading shared professional services platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT services for businesses of all sizes throughout the United States. Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas
Progent's seasoned team of certified consultants can provide a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staffing Services
To find out more details about Progent's temporary supplemental staffing services, call 800-993-9400 or visit Contact Progent.