Temporary IT Staffing
Desktop Technicians, Help Desk Call Center Personnel, Network Administrators
In addition to providing rapid contact with top-tier network professionals and subject matter experts to help you to resolve specific technical issues or longer-term projects, Progent offers temporary staff augmentation to deal with more broadly defined services like PC support, IT management, and Call Center services. On-demand staffing can help organizations to respond to expected or unexpected peaks in demand for IT personnel, which may result from scenarios like company mergers, data center relocation, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Temporary staffing can also cover voids left by the loss of full-time staff members due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staffing Program Progent's short-term supplemental staffing services give businesses the ability to react to surges in requirements for IT services without being saddled with the expense and delays associated with vetting and hiring appropriate technical personnel and without the risk of increasing your full-time head count.
Important features of Progent's temporary supplemental staffing services include:
- Rapid access to reliable IT professionals
- Easy engagement, termination, and resumption of services
- Transparent augmentation of your full-time network support team
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-service source for IT expertise
Progent's co-managed Help Desk program is a proven on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's extensive team of technical support experts. Working as a transparent supplement of your full-time Help Desk, Progent's shared Help Desk Call Center service is a collaborative service solution powered by the industry's leading shared professional services platform for streamlining, service calls, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and on-premises IT services for businesses of all sizes throughout the United States. Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas
Progent's seasoned team of certified consultants can provide a wide array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- Active Directory Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Windows Hyper-V Planning
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Contact Progent for Short-Term Staffing Services
To find out more details about Progent's temporary supplemental staffing services, call
An index of content::
3800 Router Setup and Support
Cisco Certified ASR 9000 Router Computer Engineer
Cisco offers an extensive product line of routers including appliances designed to deliver the protection, bandwidth, and availability required by organizations ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.
Dynamics GP Accounting Network Consultants
Top Microsoft Financial Software Remote Technical Support
Progent can show you how to prepare and execute a smooth migration to Dynamics GP so that you preserve your data, improve your security, enhance your management reporting, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a smart migration strategy. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom business applications and eCommerce programs that work seamlessly with Microsoft Dynamics GP.
Top Ranked Troubleshooting Office 365 AD FS
24-7 Office 365 and Apple iOS Online Support Services
Progent can help you to evaluate the many subscription options offered with Office 365 and integrate your network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and maintain hybrid ecosystems that seamlessly integrate local and cloud resources.
GIAC Certified Cybersecurity Organizations
GIAC Information Assurance Firewall Audit
Global Information Assurance Certification was established in 1999 to certify the skill of information technology security professionals. GIAC accreditations are recognized by businesses and government organizations all over the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide support for all of the security capabilities addressed under GIAC certification including auditing network security mechanisms, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Web Application Security Testing Consult
Computer Security Assessment Specialists
Progent offers special security service bundles intended to deliver larger enterprises an objective and thorough network security assessment from a team of premier security engineers. All Progent's network security assessment packages feature a suite of services like network scans from within and from beyond the corporate security perimeter, expert analysis of results by accredited security engineers, creation of a paper documenting the findings, plus a live concise executive summary and a detailed interactive review for internal network managers.
Citrix OpenCloud Access Network Engineer
Emergency Citrix VDI Integration Services
For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help you to plan a XenDesktop environment that maximizes the strategic value of your information system; integrate XenDesktop technology with your physical and virtual servers, end-user devices, and printers; migrate your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage XenDesktop effectively.
Server Management Professional
24x7x365 Server Consolidation Remote Technical Support
Server growth puts pressure on network budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower TCO of servers and faster return on investment, more efficient use of servers, streamlined operations, enhanced system uptime, and easier management. Common uses for virtual servers are resource consolidation, economical hosts for line-of-business legacy software running on outdated operating systems, and affordable isolation of program development or evaluation environments from on-line systems.
ProSight Server and Endpoint Management Technology Consulting Services
Automated Desktop Inventory Specialist
ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity.
Technology Consulting Services CIO
CIO Outsourcing
Progent can provide the part-time or temporary assistance of a seasoned CIO to offer strategic direction to help your company select and support IT technology to meet your current situation and that can serve as a solid basis for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer financial advantages to companies who want to maximize the benefits from their network investment but who are without the budget or hesitant to take on another high-level position to their head count. Because Progent is vendor-neutral, with a sizable team of engineers certified to support all major operating systems and connectivity technologies plus a wide range and business applications, Progent is in a unique position to provide unbiased advice along with advanced technical support for developing IT solutions that match the special needs of your business.
Windows 10 Migration Consultancy
Top Windows 10 Configuration On-site Support
Progent's Microsoft-certified consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and onsite assessment and migration support for Microsoft Windows 10 available from Progent's consultants include ROI estimates, project management, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile management, teleworker access, data and identity security, automated deployment and management, network optimization, wired/wireless convergence, business continuity planning, group and personal training for network management staff and end users, and post-migration Call Center support services.
ISA 2006 Firewall Services
Online Consulting Microsoft ISA Server 2006
Application Publishing with ISA Server 2006 provides more protection of intranet applications while enabling increased productivity by making these applications accessible to legitimate remote users. Internet Security and Acceleration Server can guard business applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server 2006 experts can show you how to plan, deploy, set up, and support Internet Security and Acceleration Server 2006 on your network so your company benefits from a smart and affordable balance of protection, productivity, and performance.
Windows Server 2008 R2 Technical Support Services
Windows Server 2008 Security Remote Support Services
Microsoft Windows Server 2008 is an important advance in making IT systems more secure and available, simpler to virtualize and manage, faster, and able to provide an improved platform for web hosting and development. Progent can help your company get the most from the improvements incorporated into Windows Server 2008 by providing Microsoft-certified consulting, technical support, education, temporary staffing, monitoring, and security engineering services.
Specialists NetDocuments ndMail
Consultant NetDocuments Solution Design
NetDocuments (NetDocs) is a cloud-based document management system (DMS) designed for legal workflows. Progent can provide online access to NetDocuments experts to help legal departments and law firms to design, configure, administer, optimize, or debug a document management system (DMS) solution powered by NetDocs.
CRISC Network Consultants
24 Hour CRISC Certified Risk and Information Systems Control Services
Progent can provide the guidance of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management strategy based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and budgetary guidelines.
ProSight Data Backup and Restore Services Specialists
ProSight Managed Cloud Backup Services Outsourcing
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data.
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