Besides providing rapid access to guidance from high-level network professionals and subject matter experts to help you with discrete technical problems or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined services such as desktop help, IT administration, and Help Desk call center response. Short-term staffing can help businesses to deal with anticipated or unplanned peaks in the need for IT personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term staff augmentation services give organizations the ability to respond to surges in demand for IT personnel without being saddled with the expense and hassle that come with identifying and recruiting reliable technical help and without the risk of adding to your in-house head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of seasoned IT professionals
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your in-house IT staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Help Desk support transparently between their internal network personnel and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a joint support solution powered by the industry's leading group PSA platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for businesses of all sizes throughout the U.S. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas
Progent's veteran team of certified engineers offers a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term IT Staffing
To learn more about Progent's short-term staffing services, call 800-993-9400 or visit Contact Progent.