Besides providing fast access to top-tier network consultants and subject matter experts (SMEs) to help you to resolve specific IT issues or longer-term projects, Progent offers short-term supplemental staffing to deliver more generalized assistance like PC support, network management, and Help Desk call center response. On-demand staffing makes it possible for organizations to respond to planned or surprise increases in the need for IT personnel, which may result from situations such as mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover voids resulting from the absence of in-house staff members because of vacations, illness, resignation, or other reasons.

Benefits of Progent's Temporary IT Staffing Services
Progent's temporary supplemental staffing services give businesses the flexibility to respond to surges in requirements for IT services without dealing with the costs and hassle that come with identifying and recruiting professional technical personnel and without the burden of adding to your full-time staff size.

Key aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned network pros
  • Easy initiation, termination, and re-engagement of services
  • Broad range of expertise reduces excessive hours spent getting up to speed on the latest technology
  • Avoid expensive solution design errors
  • Transparent augmentation of your in-house network support team
  • Permits your in-house IT team to concentrate on strategic network projects
  • Ability to provide 24x7 IT support services
  • Full documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
  • Strong relationship with a top-level, full-spectrum resource for network support
Download Benefits of Progent's Co-managed IT Services White Paper
To view or download a white paper about the benefits of Progent's co-managed IT services, click:
Advantages of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Center Service
Progent's co-managed Help Desk service is a proven flexible staff expansion alternative that enables IT organizations to share the work of Call Center support seamlessly between their in-house IT personnel and Progent's extensive team of IT support specialists. Working as a transparent extension of your in-house Call Center, Progent's co-managed Call Center program is a collaborative service alternative based on by the industry's leading shared PSA platform for streamlining, service calls, generating tickets, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience delivering remote and onsite IT services for businesses throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas
Progent's seasoned roster of certified consultants can deliver a wide range of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Contact Progent for Short-Term Staff Augmentation
To learn more about Progent's temporary staffing services, call 800-993-9400 or visit Contact Progent.