Besides offering fast contact with top-tier network professionals and subject matter experts (SBEs) to assist you to resolve discrete technical issues or strategic initiatives, Progent offers temporary staffing to deal with more broadly defined services like desktop help, IT administration, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to anticipated or unplanned peaks in the need for network services, which may be caused by scenarios like mergers and acquisitions, site relocation, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory changes. Short-term staffing can also cover voids left by the loss of in-house staff members due to vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services give businesses the ability to respond to surges in requirements for IT services without dealing with the costs and hassle that come with vetting and hiring reliable technical help and without the burden of adding to your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Service
- Rapid availability of reliable network pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house network support staff
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved promptly
- Close relationship with a world-class, full-service resource for IT expertise
Progent's shared Help Desk program is a specialized on-going staff expansion option that enables IT groups to share the work of Help Desk support transparently between their internal IT staff and Progent's extensive team of IT support specialists. Acting as a transparent supplement of your full-time Help Desk, Progent's shared Call Center program is a collaborative support solution based on by the leading group professional services tool for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite network services for businesses of all sizes throughout the United States. Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants gives you fast access to a broad array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staffing Services
To find out more about Progent's temporary supplemental staffing services, call 800-993-9400 or visit Contact Progent.