Staffing
Desktop Technicians, Help Desk Call Center Personnel, Administration Specialists
Besides providing rapid access to guidance from high-level network professionals and subject matter experts to help you with discrete technical problems or strategic initiatives, Progent can provide short-term staffing to deliver more broadly defined services such as desktop help, IT administration, and Help Desk call center response. Short-term staffing can help businesses to deal with anticipated or unplanned peaks in the need for IT personnel, which may be caused by situations like company mergers, data center moves, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or new regulations. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program Progent's short-term staff augmentation services give organizations the ability to respond to surges in demand for IT personnel without being saddled with the expense and hassle that come with identifying and recruiting reliable technical help and without the risk of adding to your in-house head count.
Key aspects of Progent's temporary supplemental staffing services include:
- Rapid availability of seasoned IT professionals
- Simple engagement, termination, and re-engagement of services
- Transparent extension of your in-house IT staff
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled promptly
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Help Desk support transparently between their internal network personnel and Progent's extensive pool of IT support experts. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Call Center program is a joint support solution powered by the industry's leading group PSA platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background providing remote and onsite IT expertise for businesses of all sizes throughout the U.S. Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas
Progent's veteran team of certified engineers offers a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Technical Support
- Telecommuter Integration
- Cisco Network
- Juniper Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Call Center Outsourcing
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Integration
- iPhone Integration
- Android Phone Support
- Ransomware Defense
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Skype for Business and Microsoft Teams
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Contact Progent for Short-Term IT Staffing
To learn more about Progent's short-term staffing services, call
An index of content::
Best Microsoft Small Business Server Services
On-site Technical Support Small Business Server 2008
Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a powerful but manageable information. The technical demands of the Microsoft .NET components bundled with Small Business Server 2011 requires a computer support expert with hands-on experience planning and integrating seamless, comprehensive business technology environments. Progent's SBS Server consultants have an average of more than a decade of experience integrating business networks based on Microsoft technology. This background assures you success in deploying, managing, and troubleshooting network solutions that include the SBS Server package of servers and applications.
Microsoft Exchange 2007 Consultant
Microsoft Exchange 2007 Consulting
Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes network downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent offers the knowledge and experience to finish your move quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange Server 2007.
24/7 CRISC Risk and Information Systems Control Consultancy
Remote CRISC Certified Risk and Information Systems Control Auditor Consulting
Progent offers the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management solution based on best practices identified by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.
Automatic Fail-over Remote Troubleshooting
Consultancy Fault Tolerant Inter-office Network
Progent’s high availability inter-site connectivity and 24x7 network infrastructure consultants can help small organizations achieve fault tolerant Interoffice connectivity via fully redundant system architectures with automatic failover. Progent’s CCIE engineers can design and implement high-availability Inter-office networks supported by non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide affordable non-stop interoffice networking.
Microsoft Computer Outsourcing Consultant
Microsoft Office Networking Consultancy Services
Progent’s IT outsourcing services provide affordable computer support for small businesses. Whether it involves designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing a web-based business solution, outsourcing your network engineering services can contain costs and eliminate risks, permitting IT support expenses to increase in a more linear and manageable manner than is possible by assembling a large, knowledgeable in-house network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available network foundation for your vital applications powered by Microsoft Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Report Builder Developer Firm
Urgent Development Company Power Pivot
Progent offers online and onsite expertise to assist your organization with any phase of BI reporting from troubleshooting or enhancing applications to designing and implementing an advanced business intelligence environment. Progent's BI consultants can assist you to support your current reporting environment, assist you to upgrade reports from a legacy reporting platform to a modern one, and deliver custom remote training tailored to your individual requirements. Progent’s management reporting professionals offer experience in all popular BI reporting tools such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
Postini Consulting
Antivirus Support
E-Mail Guard is a comprehensive solution for defending against spam and virus attacks. E-Mail Guard addresses the security and administration of corporate email by offering continually updated spam and virus filtering, policy management, content filtering, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes tracking, management and analysis utilities plus outbound email testing to help you fix your e-mail environment and specify and enforce corporate email policy.
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