Staffing
Desktop Experts, Help Desk Call Center Personnel, IT Admins
Besides providing rapid access to guidance from high-level IT consultants and subject matter experts (SBEs) to help your business with discrete technical issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like desktop help, IT administration, and Help Desk services. Short-term staffing makes it possible for businesses to respond to expected or unplanned increases in demand for network personnel, which may be caused by situations such as company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program Progent's temporary supplemental staffing services offer businesses the versatility to respond to increases in demand for IT personnel without dealing with the costs and hassle that come with vetting and recruiting professional IT personnel and without the burden of increasing your permanent staff size.
Key features of Progent's temporary staffing services include:
- Fast access to reliable IT pros
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk service is a specialized flexible staff expansion alternative that enables IT organizations to share the work of Call Center support transparently between their full-time network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support alternative based on by the leading group PSA tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for businesses of all sizes throughout the United States. Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise
Progent's seasoned roster of certified engineers gives you fast access to a wide array of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Expertise
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- Apple iPhone Integration
- Google Android Smartphone Support
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Contact Progent for Temporary IT Staffing
To find out more about Progent's temporary supplemental staffing services, call
An index of content::
Urgent Amazon AWS Machine Image Developer
Amazon enterprise hybrid cloud solutions Programmer
Progent can provide affordable remote support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies.
Best Juniper Junos Management Computer Security Specialist
Juniper Junos CLI Cybersecurity Firm
Progent's Juniper Networks-authorized network consultants can assist you to plan and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued equipment to the latest releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to enable your business to streamline the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist you manage networks that incorporate a mix of Juniper's software platforms.
Citrix Disaster Recovery Online Troubleshooting
Citrix StorageLink Site Recovery Consulting Services
Progent's Citrix-certified consultants can help you to assess the strategic benefits of the various editions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration tools with your Microsoft Hyper-V network, and demonstrate to you how to use Citrix Essentials to improve the responsiveness, uptime, consistency, and fault tolerance of your virtualized environment while lowering the cost of equipment and operations and simplifying administrative processes.
Coding Google Cloud hybrid integration
Hybrid cloud solutions Professionals
Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services such as Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Meraki and Catalyst Switch Support Services
Top Rated Meraki Switch Computer Consultant
Cisco's Meraki MS family of access and distribution switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants can provide cost-effective remote consulting expertise to assist you to plan and deploy an efficient network solution based on Meraki MS switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to maintain compliance, develop and test a disaster preparedness strategy, and resolve technical issues related to any facet of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking infrastructure.
Mac Remote Consultant
OS X Online Consult
Progent offers nationwide remote phone support and troubleshooting services for businesses who run macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants can provide Apple macOS and OS X clients a variety of services such as desktop assistance, upgrading to the latest edition of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Remote technical support provides optimum return for your information technology budget by preserving user productivity and shortening the time charged for network repair services. Sophisticated online support utilities and experienced technicians and consultants allow Progent to handle most network issues without squandering time and money by traveling to your site. In the vast majority of cases your IT problems can be dealt with over the phone or via a mix of telephone support and remote access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM premier security professionals to assist with the most challenging network problems.
Oklahoma Computer Consultant
Small Office Computer Consulting Services Louisiana
If your business does not require immediate online support but expects to require technical services with your network in the near future, you can conserve time and expenses and guarantee that the right IT skill will be available when you want it by contacting a Progent sales specialist and signing up as a client. For more information, phone 800-993-9400 or send email to information@progent.com.
Microsoft System Center Operations Manager Integration
Remote Monitoring and Reporting Integration Support
Remote continuous network monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management technology has progressed so far that companies of any size can afford a degree of network stability that was once limited to large enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as low-cost service packages designed to assist you to detect and resolve a most IT network problems before they get big enough to disrupt productivity.
UNIX, Windows Consultants
Network Consulting Windows, UNIX, Solaris
If your company operates a UNIX, Linux, or Solaris network or a multi-OS computer system, Progent's CISM and ISSAP-certified security specialists can assist your whole organization in a wide range of security areas including security administration procedures, security architecture and strategies, connection control systems and methodology, software development security, operations security, physical security, communications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and international standards of knowledge that information security managers are required to master. These certification give executive management the assurance that consultants who have earned their CISM or CISSP certification have demonstrated the experience and knowledge to offer effective security management and consulting help.
SCCM Mobile Device Management Engineer
Specialist SCCM Asset Inventory
System Center Configuration Manager automates software deployment across multiple sites, centralizes compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, allows safe self service, and offers a single control mechanism for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist your organization with any facet of designing, installing, using and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.
UC540 Technology Consulting
Immediate UC560 Computer Consulting
Progent's Cisco IP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Unified CM apps like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.
SQL Server 2019 SSAS Consultant
SQL Server 2019 Data Mining On-site Support
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting, application development, and debugging services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can assist you design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates local and cloud components into a cohesive intranet system.
Consulting Automated Server Management
ProSight Patch Management Information Technology Consulting
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital devices that drive your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity.
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