Besides offering rapid access to guidance from top-tier IT professionals and subject matter experts to assist you with specific technical problems or longer-term initiatives, Progent can provide temporary staffing to deal with more generalized assistance such as desktop support, network management, and Help Desk call center services. Short-term staffing can help organizations to respond to planned or surprise surges in demand for network personnel, which may result from scenarios such as mergers and acquisitions, data center relocation, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also cover gaps resulting from the absence of in-house IT personnel because of scheduled vacations, health issues, termination, etc.

Advantages of Progent's Temporary Staff Augmentation Program
Progent's short-term supplemental staffing services offer businesses the versatility to respond to surges in demand for IT services without dealing with the expense and hassle that come with vetting and hiring reliable IT help and without the burden of increasing your permanent head count.

Important features of Progent's short-term supplemental staffing services include:

  • Rapid access to proven IT pros
  • Simple engagement, cessation, and re-engagement of services
  • Broad scope of expertise avoids valuable time spent becoming familiar with the latest technology
  • Avoid costly do-overs
  • Seamless augmentation of your in-house IT staff
  • Frees your internal technical staff to concentrate on strategic network projects
  • Ability to provide 24x7 IT support services
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
  • Strong relationship with a world-class, full-spectrum source for IT support
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper describing the advantages of Progent's co-managed IT services, click:
Advantages of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Help Desk Program
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that enables IT groups to share the work of Call Center support seamlessly between their internal network staff and Progent's nationwide team of IT support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Call Center program is a joint support alternative based on by the leading shared PSA platform for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses across the U.S. Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas
Progent's nationwide roster of certified engineers can provide a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staff Augmentation
To learn more about Progent's short-term staffing services, call 800-993-9400 or visit Contact Progent.