Besides providing rapid access to guidance from high-level IT consultants and subject matter experts (SBEs) to help your business with discrete technical issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined assistance like desktop help, IT administration, and Help Desk services. Short-term staffing makes it possible for businesses to respond to expected or unplanned increases in demand for network personnel, which may be caused by situations such as company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer businesses the versatility to respond to increases in demand for IT personnel without dealing with the costs and hassle that come with vetting and recruiting professional IT personnel and without the burden of increasing your permanent staff size.
Key features of Progent's temporary staffing services include:
Progent's Shared Center Program
- Fast access to reliable IT pros
- Simple initiation, termination, and resumption of services
- Seamless augmentation of your in-house IT staff
- Full reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum source for IT support
Progent's co-managed Help Desk service is a specialized flexible staff expansion alternative that enables IT organizations to share the work of Call Center support transparently between their full-time network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative support alternative based on by the leading group PSA tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT services for businesses of all sizes throughout the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise
Progent's seasoned roster of certified engineers gives you fast access to a wide array of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing
To find out more about Progent's temporary supplemental staffing services, call 800-993-9400 or visit Contact Progent.