Besides offering fast access to guidance from top-tier IT consultants and subject matter experts (SMEs) to help you to resolve specific IT issues or longer-term initiatives, Progent can provide short-term supplemental staffing to deliver more broadly defined assistance such as desktop support, network management, and Call Center response. Short-term staffing can help businesses to respond to planned or surprise surges in the need for network personnel, which may result from scenarios such as company mergers, site relocation, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Short-term IT staff augmentation can also cover gaps caused by the loss of full-time staff members due to vacations, health issues, termination, etc.

Benefits of Progent's Temporary IT Staffing Program
Progent's short-term staff augmentation services offer businesses the flexibility to react to surges in demand for network personnel without being saddled with the costs and delays associated with reviewing and recruiting reliable technical personnel and without the burden of adding to your in-house head count.

Important aspects of Progent's short-term supplemental staffing services include:

  • Fast access to seasoned network pros
  • Simple initiation, cessation, and resumption of services
  • Wide scope of expertise avoids excessive time lost learning new technology
  • Avoid costly solution design errors
  • Seamless augmentation of your in-house IT staff
  • Frees your in-house technical team to focus on high-value network projects
  • Ability to provide round-the-clock IT support services
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
  • Strong working relationship with a top-level, full-spectrum source for IT support
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper describing the advantages of Progent's co-managed IT services, click:
Advantages of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Co-managed Center Service
Progent's co-managed Call Center program is a specialized flexible staff expansion option that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's nationwide team of IT support experts. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk program is a joint support solution powered by the leading group professional services (PSA) tool for managing, service calls, ticketing, assigning ownership, tracking progress, and producing management reports.

Why Choose Progent?
Progent has two decades of background providing online and onsite IT services for organizations throughout the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise
Progent's nationwide team of certified engineers can deliver a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Contact Progent for Temporary Staff Augmentation
To learn more details about Progent's temporary staff augmentation services, call 800-993-9400 or visit Contact Progent.