Besides providing rapid contact with high-level network professionals and subject matter experts to help you to resolve specific technical issues or longer-term initiatives, Progent offers short-term staffing to deliver more broadly defined services such as PC support, IT management, and Call Center response. On-demand staffing can help businesses to respond to planned or unexpected peaks in the need for IT services, which may result from situations like mergers and acquisitions, data center moves, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Short-term staffing can also cover voids caused by the absence of full-time staff members because of vacations, illness, resignation, etc.

Benefits of Progent's Temporary Staffing Services
Progent's temporary staffing services give organizations the versatility to react to surges in requirements for IT personnel without being saddled with the costs and hassle that come with vetting and recruiting reliable technical personnel and without the risk of adding to your full-time head count.

Key features of Progent's short-term staffing services include:

  • Fast availability of seasoned IT professionals
  • Easy initiation, cessation, and re-engagement of services
  • Broad range of experience reduces excessive time lost learning new technology
  • Avoid costly solution design errors
  • Seamless augmentation of your in-house IT team
  • Frees your internal technical staff to focus on high-value IT initiatives
  • Ability to provide round-the-clock IT support services
  • Comprehensive reporting of all services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Strong relationship with a world-class, full-service resource for network expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper about the advantages of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Co-managed Center Service
Progent's co-managed Help Desk service is a specialized on-going staff augmentation alternative that enables IT organizations to divide the work of Help Desk Call Center support transparently between their internal IT staff and Progent's nationwide team of IT support specialists. Working as a transparent extension of your full-time Call Center, Progent's shared Call Center program is a joint service solution based on by the leading shared professional services (PSA) platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience delivering online and on-premises network expertise for businesses across the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.

Progent's Areas of Expertise
Progent's nationwide team of certified consultants gives you fast access to a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Contact Progent for Temporary Staffing Services
To find out more about Progent's short-term staff augmentation services, call 800-993-9400 or visit Contact Progent.