In addition to providing fast access to guidance from top-tier IT consultants and subject matter experts to help you to resolve discrete technical problems or strategic initiatives, Progent can provide short-term staff augmentation to deal with more generalized assistance like desktop help, IT administration, and Help Desk call center services. Short-term staffing makes it possible for businesses to deal with planned or unexpected peaks in the need for IT personnel, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also fill voids caused by the loss of in-house IT personnel because of vacations, health issues, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services offer businesses the versatility to respond to surges in requirements for IT personnel without dealing with the expense and delays associated with reviewing and recruiting reliable IT personnel and without the burden of adding to your permanent staff size.

Important aspects of Progent's short-term staffing services include:

  • Rapid availability of proven IT pros
  • Simple initiation, termination, and resumption of services
  • Wide scope of experience avoids valuable time lost getting up to speed on new technology
  • Avoid expensive do-overs
  • Seamless extension of your full-time network support staff
  • Frees your internal IT staff to concentrate on high-value network projects
  • Availability of 24x7 network support services
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
  • Strong relationship with a top-level, full-service resource for network support
Download Benefits of Progent's Co-managed IT Services White Paper
To see a white paper about the advantages of Progent's co-managed IT services, click:
Advantages of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Help Desk Call Center Service
Progent's co-managed Help Desk Call Center program is a proven flexible staff augmentation option that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your full-time Call Center, Progent's shared Help Desk program is a collaborative support solution based on by the industry's leading shared PSA tool for streamlining, service calls, ticketing, assigning ownership, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background providing online and onsite network services for organizations across the United States. Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas
Progent's nationwide roster of certified consultants can deliver a broad array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staff Augmentation
To find out more about Progent's short-term staff augmentation services, call 800-993-9400 or visit Contact Progent.