Besides offering fast contact with high-level IT consultants and subject matter experts to help your business with discrete IT issues or longer-term projects, Progent can provide short-term staffing to deliver more generalized services like PC help, network administration, and Call Center response. Short-term staffing makes it possible for businesses to respond to expected or unexpected increases in demand for IT personnel, which may be caused by situations like mergers and acquisitions, site relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill voids caused by the loss of full-time IT personnel due to scheduled vacations, illness, termination, etc.

Advantages of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services offer businesses the versatility to react to increases in demand for IT personnel without dealing with the expense and hassle that come with vetting and recruiting professional technical help and without the burden of increasing your permanent head count.

Important features of Progent's short-term staff augmentation services include:

  • Rapid availability of reliable network pros
  • Simple initiation, cessation, and resumption of services
  • Wide scope of experience avoids excessive time lost getting up to speed on new technology
  • Avoid costly solution design errors
  • Seamless augmentation of your in-house IT staff
  • Frees your internal IT team to focus on high-value network initiatives
  • Availability of round-the-clock network support services
  • Comprehensive reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong relationship with a top-level, full-spectrum resource for IT support
Download Benefits of Progent's Co-managed IT Services White Paper
To see a white paper about the benefits of Progent's co-managed IT services, click:
Advantages of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Help Desk Call Center Service
Progent's co-managed Call Center program is a specialized on-going staff augmentation alternative that allows IT organizations to divide the work of Call Center support seamlessly between their internal network personnel and Progent's nationwide team of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's shared Help Desk program is a collaborative service alternative powered by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for organizations across the U.S. Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas
Progent's nationwide team of certified engineers can deliver a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Contact Progent for Short-Term Staffing Services
To find out more about Progent's short-term supplemental staffing services, call 800-993-9400 or visit Contact Progent.