Besides offering rapid contact with high-level network professionals and subject matter experts (SBEs) to assist your business to resolve discrete IT problems or strategic initiatives, Progent can provide temporary staff augmentation to deliver more broadly defined assistance like desktop support, IT management, and Help Desk call center services. Temporary staffing makes it possible for businesses to deal with anticipated or unexpected surges in the need for IT personnel, which may result from situations like mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster response, seasonal variations, or new regulations. Temporary supplemental staffing can also cover gaps left by the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's temporary staff augmentation services give organizations the ability to react to surges in demand for network personnel without being saddled with the costs and hassle associated with vetting and recruiting appropriate technical personnel and without the burden of increasing your permanent head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Center Program
- Fast availability of proven IT pros
- Easy engagement, termination, and resumption of services
- Seamless augmentation of your full-time network support team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
- Strong working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Call Center program is a proven on-going staff augmentation option that enables IT groups to divide the responsibilities of Call Center support seamlessly between their in-house network staff and Progent's nationwide pool of technical support experts. Acting as a transparent extension of your full-time Help Desk, Progent's shared Call Center program is a joint support alternative powered by the industry's leading shared professional services tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and producing documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network services for organizations throughout the U.S. Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Practice Areas
Progent's seasoned roster of certified consultants and technical experts can deliver a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation
To learn more details about Progent's temporary staffing services, call 800-993-9400 or visit Contact Progent.