In addition to offering rapid access to high-level IT consultants and subject matter experts (SBEs) to help Omaha, Nebraska businesses with specific IT problems or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined services such as PC help, IT management, and Help Desk services. Temporary staffing can help organizations to respond to anticipated or unplanned increases in the need for IT personnel, which may result from situations like mergers and acquisitions, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Short-term staffing can also fill gaps resulting from the absence of in-house staff members because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Program
Progent's short-term staffing services give organizations the ability to respond to surges in demand for network services without dealing with the costs and hassle associated with vetting and recruiting reliable technical help and without the burden of increasing your full-time staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid availability of seasoned network professionals
- Simple engagement, cessation, and resumption of services
- Transparent augmentation of your full-time network support team
- Full documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's shared Call Center program is a proven flexible staff expansion alternative that allows IT groups to divide the work of Help Desk Call Center support transparently between their internal network personnel and Progent's extensive pool of technical support specialists. Working as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a joint service alternative based on by the industry's leading shared PSA platform for managing, service calls, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for organizations of all sizes throughout the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Omaha, Nebraska Organizations
Progent's nationwide team of certified consultants can provide Omaha, Nebraska businesses a broad array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for Omaha, Nebraska Companies
To find out more details about Progent's short-term staff augmentation services for Omaha, Nebraska organizations, call 800-993-9400 or visit Contact Progent.