Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Chatsworth
ProgentProgentís consulting support for network service organizations in Chatsworth California enables your company to offer your clients Progent's consulting and Help Desk support using your brand as a transparent supplement to your regular network support team. These services can ease the way for you to add to your revenue, expand your service portfolio, create happy clients, and improve your bottom line.

Progentís nationwide roster of network experts, PC support specialists, IT admins, and cybersecurity consultants have acted as seamless adjuncts to the support staffs of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer services company in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT support companies do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms a practical way to retain their company branding while providing their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is available throughout the US at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter requests by means of your branded web portal, an 800 phone number, or by directing a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows your support team to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills steadily without having to turn down new business owing to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service group, responding to your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent utilizes an advanced reporting system to ensure that all IT services performed are thoroughly documented. This enables you to shift service responsibilities to in-house personnel once you have enough staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept more opportunities beyond your main fields of excellence and serve additional geographies without the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service provider by delivering more services to more customers under your own brand.
  • Add to Your Services Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: With a large roster of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient remote support saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Chatsworth, California Organizations
Progent's nationwide team of certified consultants offers Chatsworth, California companies a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Chatsworth, California
To learn more details about Progent's reseller support for network service organizations in Chatsworth, California, call 1-800-993-9400 or see Contact Progent.