Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Chatsworth
ProgentProgentís consulting services for network service firms in Chatsworth California enables you to provide your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your in-house network services team. These services can ease the way for you to grow your revenue, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's roster of network infrastructure engineers, desktop support technicians, IT admins, and data security professionals have acted as seamless adjuncts to the IT groups of some of the country's largest IT service firms. Progentís breadth and depth of technical knowledge enables you to widen the capabilities of your IT support business, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to license and staff, but difficult to set up and manage. Small or niche IT service providers do not have the required financial or human resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support workload, the diversity of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metros is available across the country at extra cost.
  • You retain full control of your customers and invoicing.
  • Your clients enter incident reports through your custom branded Internet portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all technical expertise your clients may need. You can build your staff and strategic IT skills at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, responding to your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an enterprise-class documentation platform to make sure all services delivered are fully described. This makes it easy for support group to shift service responsibilities to internal consultants when you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on more jobs beyond your core areas of excellence and serve additional geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network support provider by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a wide range of technologies and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Call Center services to high-level consulting. Efficient online service cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Chatsworth, California Businesses
Progent's veteran roster of certified engineers offers Chatsworth, California companies a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Chatsworth, California
For additional details about Progent's reseller program for IT service firms in Chatsworth, California, call 1-800-993-9400 or refer to Contact Progent.