Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Chatsworth
ProgentProgent's consulting services for IT service firms in Chatsworth California allows you to provide your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent extension of your regular network services team. These services can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your clients, and increase your profits.

Progent's roster of network experts, PC support technicians, network administrators, and cybersecurity professionals have worked as seamless extensions to the support groups of some of the world's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting company with two decades of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to provide your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just costly to license and staff, but also difficult to configure and manage. Smaller IT service organizations do not have the necessary budget or personnel. Progent's Call Center and ticketing program offers IT support organizations a practical way to keep their own branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the range of technologies your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional onsite support in major metros is available throughout the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter service requests using your custom branded Internet portal, an 800 phone number, or by sending a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single source for virtually all IT expertise your customers may need. You can build your staff and strategic IT skills at your own pace without being forced to turn down new business due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an advanced reporting system to ensure that all IT services delivered are fully documented. This makes it easy for support group to transfer account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept more jobs beyond your core fields of excellence and serve new territories without assuming the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by offering more services to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of technologies and can act as a reliable resource for growing your IT service operations.
  • Fast Escalation: With a large roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective remote service cuts costs while delivering fast results.
  • Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Chatsworth, California Organizations
Progent's nationwide roster of certified consultants offers Chatsworth, California businesses a wide range of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Chatsworth, California
To learn more information about Progent's consulting support for IT service firms in Chatsworth, California, call 1-800-993-9400 or visit Contact Progent.