Chatsworth Consulting Experts for Network Support Companies
Seamless Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Chatsworth
Progent's consulting support for network service firms in Chatsworth California allows your company to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent augmentation of your in-house network services group. These services can put you on the fast track to grow your client base, fill out your service portfolio, satisfy your clients, and improve your profits.
Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as transparent supplements to the IT groups of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progent's transparency helps you elevate and protect your company's brand.
Progent is a network support firm with two decades of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your customers of professional IT services. Progent bills you directly and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT support companies do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an economical way to keep their own branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the range of technologies your company can handle, the number of geographies you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
- Normal service hours are 5am to 7pm PST, five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in larger metros is available across the US at additional cost.
- You keep full control of your customers and invoicing.
- Your clients submit incident reports by means of your own branded Internet portal, a toll-free number, or by directing an email to your designated email address.
- Each customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole source for virtually all technical expertise your clients may need. You can build your team and core in-house competencies at your own pace without having to turn down opportunities due to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, under your coordination, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are fully documented. This enables you to transfer service responsibilities to in-house personnel when you have enough people and relevant skill sets.
- Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs outside your core areas of excellence and open additional geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more customers under your own brand.
- Add to Your Services Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
- Rapid Escalation: With a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
- Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
- Online Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to high-level consulting. Efficient remote service cuts costs and produces fast results.
- Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Chatsworth, California Businesses
Progent's seasoned roster of certified consultants can provide Chatsworth, California companies a broad array of remote consulting and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory and Microsoft Entra ID Integration
- Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Support
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colocation Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Management
- Fast, Low-cost .NET Application Development.
- Windows Hyper-V Setup
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense/Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Firms in Chatsworth, California For additional details about Progent's reseller support for network service firms in Chatsworth, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Hornetsecurity Altaro VM Backup and VMware ESXi Computer Engineer
Altaro VM Backup with Exchange Remote Technical Support
Altaro VM Backup from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of online or onsite services to help you to design, deploy, optimize and debug a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup.
Technology Consulting Services Solaris
Cybersecurity Organizations Sun Solaris
If your company runs a Solaris environment or a mixed-platform network, Progent's CISM and ISSAP-premier consultants can help your entire enterprise in a wide array of security topics including security administration procedures, security design and models, connection management products and methodology, software development security, operations security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the fundamental competencies and international standards of performance that network security managers are required to master. These accreditations provide IT management the assurance that those who have earned their CISM or ISSAP certification have the experience and theory to deliver effective security support and engineering help.
Microsoft Office XP Integration Company
Microsoft Office XP IT Consulting
Progent's IT outsourcing packages offer affordable network consulting for small organizations. Whether it involves planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out a new e-mail system, monitoring your network, or building a web-based eCommerce solution, outsourcing your network technical services can reduce costs and eliminate uncertainties, permitting IT service budgets to grow in a more linear and manageable fashion than is possible by building up a bulky, knowledgeable in-house IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and highly available network architecture for your vital applications powered by Windows.
Zero Trust Cybersecurity Engineer
Identity Authentication Remote Troubleshooting
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Windows and Solaris IT Services
Top Expert Microsoft Certified Solaris with Windows Specialists
Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient single consulting firm to help you create and manage a secure and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Apple Time Machine Backup Specialist
24-Hour Mozy Specialists
Progent offers economical online support from engineers with expertise in a wide array of utilities and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops as well as notebooks and handhelds. Progent offers expertise for leading data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, enhance, or maintain data backup solutions for a variety of architectures such as local, remote, cloud, or hybrid.
24x7 Microsoft Expert System Center MOM Consulting
Monitoring and Reporting Technical Support
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate critical issues uncovered by Microsoft SCOM 2012.
Router One-On-One Training
Router Skills Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces few competitors. Medium-size businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Engineer Windows Server 2016 Scale Out Clusters
Windows Server 2016 Multi-domain clusters Integration
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Small Business WAP100 AP Support Services
Help and Support Small Business WAP581
Progent's Cisco-certified wireless integration experts can help you to deploy, manage, and troubleshoot Cisco Small Business 100/300/500 Wireless APs.
Flex Series Wireless Controller Consultant
CCNP Expert Certified Wave 2 wireless controller Engineer
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and management of wireless access points, optimizing wireless performance by reducing the effect of RF congestion, enhancing Wi-Fi availability with rapid failover, and hardening security by detecting cyber threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco Wi-Fi solution or implement a smooth migration to Cisco's latest Wi-Fi controller solutions.
Apple macOS and Windows Remote Support Services
Windows and macOS coexistence Remote Consulting
Progent's support specialists in Mac and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows computers into cohesive networks with resource sharing and collaboration support. Allowing productive co-existence among a variety of servers and desktops powered by Mac OS and Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's experience in Microsoft and Apple consulting makes it possible to offer world class support to businesses that depend on these technologies to maintain their competitive advantage. Progent's consultants can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Microsoft Azure Active Directory Engineer
Specialist Microsoft Azure hybrid cloud integration
Progent can help companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower equipment expense. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of different cloud computing architectures supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and to manage Apple iOS devices and Android smartphones and tablets.
Best Support Outsourcing Windows 7 Security
Top Rated Microsoft Certified Partner Windows 7 Help Desk Support
Progent's certified consultants can help you to assess
Windows Server 2012R2 Private Cloud Remote Support
Support Outsourcing Windows Server 2012 R2 Clustering
Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support team, develop an enterprise-wide security plan, automate IT management, help with application development, and generate and validate a DR/BC plan.
RDBMS Remote Consulting
Urgent Database Applications Professional
Progent's certified database developers can provide small and midsize businesses online DBA and programming services for popular RDBMS products such as MS SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include software installation and configuration, database design and programming, administration support, replication and synchronization strategies, storage management, tuning, migration, security and compliance, backup and recovery options, troubleshooting, and webinar training.
Award Winning Catalyst Switch IPv6 Help and Support
Catalyst 6500 Switch Professional
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables companies to gain all the benefits of adding intelligence into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network highly robust to accommodate time-critical requirements, expandable to support growth, safe enough to protect restricted data, and designed for prioritizing and managing all traffic to optimize network performance. Progent's CCIE certified consultants can help you pick out and integrate Cisco Catalyst switches that make sense for your company. Also, Progent's CISSP certified security consultants can help you develop a comprehensive security policy and configure Cisco Catalyst switches so they powerfully support your security policies. Cisco Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.
Patch management services Consulting
Firewall patch management Consult
Progent's support services for software/firmware update management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, endpoints printers, network appliances such as switches and Wi-Fi APs, and IoT devices like sensors and health monitors.
Cisco Certified Experts Cloud Network Management Small Office IT Support
Cisco Network Infrastructure Management Consultancy Firm
Progent's Cisco-Premier network management engineers can show you how to run Cisco's management utilities along with a variety of powerful third-party applications to build a comprehensive network management solution in order to keep your network operating reliably, fully utilize expensive resources, protect your data, revive rapidly from hardware breakdown or deliberate attacks, and allow you to expand or repurpose network resources sensibly and economically as your business grows.
Cisco Virtual Private Network On-site Support
Cisco Virtual Private Network Computer Consultant
Cisco's security and offsite connection products for small organizations provide a complete range of easy-to-administer security products to help protect your local and remote network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert consulting staff includes experienced specialists with Cisco CCIE and Cisco Certified Network Professional certifications who are able to help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that fit best with your business goals.
Windows 2016 Network Consultants
Open Now Microsoft Windows 2008 Consulting
The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and broad familiarity with designing and building seamless, comprehensive network technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align optimally with your business objectives. Progent's consulting support can help you with designing, installing, managing, and supporting Windows Server systems that maximize the business value of your IT network. Progent's consultants can help you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other clients.
Consultant Services Server Management
Server Virtualization Consultant Services
Server proliferation wreaks havoc on network budgets and management resources. Server consolidation via a virtual infrastructure promises lower TCO of servers and quicker ROI, more efficient use of physical computers, streamlined operations, increased system availability, and easier management. Typical usage scenarios for virtual machines include resource consolidation, low-cost platforms for mission-critical legacy software running on outdated operating systems, and affordable isolation of software development or evaluation systems from production systems.
Desktop Online Support
Network Specialists Microsoft and Mac Desktop
Progent can deliver a wide array of economical online and onsite consulting services to help you to configure, manage, and debug workstations and handhelds powered by Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.
Remote Support Server Monitoring
Remote Network Monitoring Technology Consulting
Even if your business has a minimal computer support group and a modest IT budget, your information system can still feature the same high availability and responsiveness that once required a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier network professionals, the latest system management software for proactive monitoring and alerts, and cost-effective support programs such as a help desk service to keep your mission-critical network applications and servers operating.
24x7x365 Exchange 2007 Server Services
Integration Exchange 2007 Edge Server
Progent's expert consultants can show you how to define and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your project quickly and affordably. Progent's Exchange Server 2007 help, troubleshooting, and consulting services include expertise with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging implementations based on Microsoft Exchange Server 2007.
Helpdesk Management Services Consulting
CISM Security Security Network Support Help Desk Services Support and Setup
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Microsoft Operations Manager Case Studies
Operations Manager Example Application
Before Progent's Microsoft Operations Manager solution, network problems were approached reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend reports created by MOM, Progent can now anticipate server issues before they grow to be critical enough to impact network availability. Thanks to MOM, Progent can deal with looming problems before customers know that the problems exist. Progent supports MOM 2005 and MOM 2000 to offer small company IT systems enterprise-class availability, security and performance.
Microsoft Exchange Server 2016 Upgrade Planning IT Consultant
Exchange 2016 Upgrade Planning Configuration
Progent can assist you in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
24-Hour Sun Solaris Upgrade Consulting
Sun Solaris Upgrade Consultants
Progent can assist your business to plan and implement a smooth migration from a Solaris-powered IT system to a network based on MS Windows and capable of running Microsoft's popular office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and software development experts can help you guard your data and reduce business disruption by designing an effective transition plan that protects your current investments in Solaris software and infrastructure. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current infrastructure, migration planning and testing, MS Exchange migration expertise, data and application software transition, and processor and mass storage migration and consolidation.
CISM Certified Cybersecurity Security Audit Services
CISM Cybersecurity Contractor
Progent can provide the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and worldwide standards of performance that information security professionals are required to learn. It provides executive management the assurance that those who have earned their CISM credential possess the background and knowledge to deliver effective security management and support services.
Altaro VM Backup Management Remote Technical Support
Hornetsecurity Altaro VM Backup Disaster Recovery Support Services
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or on-premises consulting services to help you to plan, install, optimize and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup software.
Biggest Cisco Firepower URL Filtering IT Consultants
Biggest Cisco Firepower 9300 Series Firewalls Remote Technical Support
The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, configure, tune, administer and troubleshoot firewall environments based around ASA 5500-X firewalls with Firepower Services.
Check Point 6000 Firewalls Network Intrusion Penetration Testing
Check Point VPN-1 Computer Security Specialist
Progent's Check Point Software experts can show you how to select and deploy Check Point Firewall software and appliances powered by Check Point Software's security platform to offer an affordable and efficient security defense for your business network. Progent can also show you how to integrate other Check Point technologies including Check Point ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and offer a central stop for on-going network support, maintenance, training, and design services.
Service Reports On-site Technical Support
Services Documentation Online Help
Progent uses an enterprise-class service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every customer. The discipline of detailing and organizing service activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.
Wireless LAN Site Survey Technology Consulting
Wireless Site Survey Technical Consultant
Progent's Wi-Fi site survey and predictive modeling assist you to plan, implement and troubleshoot a Wi-Fi LAN customized for your facilities, offering your business a WLAN that has the coverage, speed, capacity, Quality of Service, data protection, and hand-off capability your business needs. Wireless survey services from Progent include remote predictive modeling for planning a wireless network and on-premises survey services for confirming, tuning, and troubleshooting an operational Wi-Fi LAN.
Microsoft Teams with Exchange Online Specialist
Microsoft Teams video conferencing Technology Professional
Progent can assist your organization to design a migration to Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Service Desk Support Support Outsourcing
Desktop Help Desk Outsourcing Services Online Troubleshooting
Progent's Shared Call Center service allows your IT organization to share the load for Help Desk services transparently between your IT team and Progent's roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Linux RedHat Online Computer Networking
Linux Online Network Security Consulting
Progent provides national online phone support and troubleshooting services for businesses that run environments based on versions of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft Windows technology. Remote technical support offers optimum return for your information technology dollar by protecting user efficiency and limiting the time billed for computer repair services. Sophisticated online support tools and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems without squandering time and money by traveling to your site. In most of cases your IT issues can be remediated over the phone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP premier security specialists to help you with the most challenging system problems.
Consulting Services Flexential Data Center Tampa
Engineers Flexential Tampa Internet Data Center
Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a group of network consultants located in the Tampa area, and Progent also offers online support from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recover planning consultants. Progent can also assist your business to design and execute a move to the Flexential facility by providing services like designing system configuration, specifying hardware, system setup and testing, troubleshooting, setting up online management, and educating your network staff.
Consulting Services ProSight NinjaOne Server and Desktop RMM
Remote NinjaOne Server Monitoring Configuration
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets.
Videoconferencing Configuration
Polycom RTX Telepresence Consulting
Progent can provide access to a senior consultant with years of hands-on experience installing, managing, and upgrading immersive telepresence systems from leading suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your in-house IT support team, your ISP, and your video conferencing technology supplier to help your company increase the strategic value of your telepresence ecosystem.
Google Cloud Compute Engine solutions Services
Emergency Google Cloud Natural Language Consulting
Progent can provide affordable online and onsite support to help organizations to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable access to Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
WLAN controller Remote Troubleshooting
8540 wireless controller IT Consultants
Cisco's Catalyst Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of wireless APs, tuning wireless performance by reducing the effect of radio frequency congestion, improving wireless uptime with rapid auto-failover, and hardening security by identifying threats and filtering network traffic according to user class and location. Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi networks of any size. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller technology.
Call Desk for Remote Workforce IT Consultant
At Home Workforce Onsite Technical Support
Progent has two decades of experience assisting small and medium-size companies to plan, deploy, optimize, manage, and debug computer networks that support at-home workers.
