Downers Grove Consulting for Network Support Companies
Seamless Temporary Support Team Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Downers Grove
Progent’s consulting support for IT service firms in Downers Grove Illinois allows you to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless extension of your regular network support group. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent’s nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent adjuncts to the IT groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT consulting firm with 20 years of experience delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers features transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for customers who need 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just expensive to license and staff, but a hassle to configure and manage. Smaller IT service companies rarely have the necessary resources. Progent's Service Desk and ticketing program offers IT service firms an economical way to retain their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to increase your support volume, the range of technical issues your firm can take on, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
- Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite service in larger metro areas is available throughout the country at extra cost.
- You have complete control of your customers and billing.
- Your customers enter service requests using your own branded web portal, an 800 number, or by directing a request to your assigned mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic IT skills at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service team, responding to your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Documentation: Progent uses an enterprise-class reporting system to make sure all services performed are fully described. This allows support group to transfer account assignments to internal consultants once you have enough staff and relevant technical skills.
- Safely Grow Your IT Support Practice: You can easily and safely accept additional opportunities outside your core fields of expertise and serve additional geographies without assuming the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service firm by delivering more solutions to more clients under your own brand.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT service business.
- Rapid Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
- Keep Your Customers Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
- Online Support Experts: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Effective remote support saves money and produces fast results.
- Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Downers Grove, Illinois businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Migration
- AD Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Online IT Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Troubleshooting
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- Apple iPhone Integration
- Google Android Smartphone Management
- Ransomware Defense
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More About Progent's Reseller Support for Network Service Providers in Downers Grove, Illinois For more details about Progent's consulting program for network service firms in Downers Grove, Illinois, call 1-800-993-9400 or see Contact Progent.
An index of content::
Exchange 2013 EAC Setup and Support
Largest Exchange 2013 Configuration Remote Technical Support
Microsoft Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations plus a revamped architecture. These improvements affect key areas like ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and deployment plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote support and management services for Exchange 2013.
Palo Alto Networks Zero Trust Cybersecurity Contractor
Palo Alto Networks User-ID Security Auditor
Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks firewalls to create a modern cybersecurity ecosystem that extends across your data center and cloud-based resources and protects any user at any location with any device.
Microsoft Office SharePoint Server 2003 Information Technology Consulting
SharePoint Information Technology Consulting
Progent’s Microsoft-certified experts offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your workers or customers to connect to, manage, distribute and manipulate relevant information, documents, and applications and to communicate with one another. It enables quicker and more intelligent decisions, more effective access across groups and more economical business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and without an organization. Windows SharePoint Services connect workers, clients, workgroups and projects with the data they’ve created in a manner that makes data easy to find, retrieve and apply.
Microsoft System Center Operations Manager Remote Technical Support
Support and Integration System Center Operations Manager
Progent provides a variety of network service bundles for small organizations. These information technology outsourcing and network monitoring services are built around the anticipatory problem handling abilities of Microsoft Operations Manager, a next-generation network and IT management software platform that tracks the availability, performance, and safety of your information system and identifies potential troubles before they can bring down your system. With Progent's affordably priced network service programs, small companies can choose a simple co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
Cisco Unified SIP Proxy Technical Consultant
Cisco CUBE and SIP Professionals
Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to design, integrate, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and can provide affordable remote or on-premises support to assist companies to move efficiently to a modern unified communications environment that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.
Windows Virtual Desktop for Apple Mac Support
24-Hour VirtualPC for Apple Mac On-site Technical Support
For companies with a combination of Mac and Windows computers, there are two basic solutions for using Windows-only software on macOS or OS X: an external connection to a physical Windows computer or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach an Apple Mac to a networked Windows-powered computer to use Microsoft Windows software and share network resources. Microsoft's Virtual PC for Apple Mac simulates Windows on a Mac system so you are able to use Windows software directly. Progent's macOS and Mac OS X technology support experts can assist your organization to maintain these solutions for running Windows software on your Apple Macs and can also assist your company to assess and install other products for Microsoft Windows PC simulation.
Azure and SCDPM integration Professionals
Azure VHD Consultant Services
Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of different cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the typical errors small companies make when moving to a public cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android smartphones and tablets.
Kentucky Specialist
Top Ranked Maryland Support Companies
Progent’s National Support Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier support engineers offer phone help and remote secure network connection to troubleshoot and resolve network problems rapidly and economically. The scope of technical experience available from Progent's team of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate experts as needed.
Award Winning Midsize Office Providers
Mid-sized Company Expert
Progent offers technical services for medium size companies who have 100 to 250 system clients. The mid-size business or office has typically been an underserved segment of the market for IT support services. The cost structures and support delivery practices of major third-party support organizations make them too costly for the ordinary mid-size business or small medium business (SMB), which usually has a modest IT budget with which to maintain an IT network whose complexity and sophistication are frequently comparable to the information systems of far bigger enterprises. Progent's service delivery model, which takes great advantage of online support, virtual network technology and 24x7 server monitoring, dramatically reduces the network maintenance expenses of a small-medium business while providing the mid-size organization with big-company support from certified, IT consultants knowledgeable in a wide range of midsized business technologies. If your medium size organization or small business is looking for levels of IT help appropriate for a medium size organization without budgeting big-company costs, call Progent.
Cisco Experts Information Transfer Network Consultant
Knowledge Transfer IT Consultant
Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, protected, and efficient.
Help and Support Great Plains Migration
Online Support Microsoft GP/Great Plains
Progent can show you how to prepare and implement a smooth migration to Dynamics GP so that you preserve your information, improve your security, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce productivity disruption by designing and executing a sensible migration strategy. Progent can also help educate new Microsoft Dynamics GP users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to produce specialized line-of-business software and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains.
Urgent MCSE Expert Certified School District Exchange Consultants
Local Government Exchange Consultant Services
Progent has extensive experience providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in delivering expert online network consulting and has provided network support to organizations in every state. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.
Troubleshooting Microsoft ISA 2004 Server
Microsoft Firewall Network Consultants
Progent’s Microsoft certified professionals provide small and medium sized businesses consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain an advanced application-layer aware firewall that can secure your business network from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these security platforms to uncover many threats that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your IT protection through expert design and deployment of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to configure Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.
Microsoft Dynamics Programming
Microsoft Services Business Portal for Dynamics GP
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to create custom line-of-business programs and eCommerce environments that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to create reports that allow you to track your business more thoroughly, turning raw information into valuable understanding of your business.
Dynamics GP/Great Plains Computer Consulting
IT Consultant Microsoft Financial Software
Microsoft Dynamics GP/Great Plains allows you to expand and control your company more efficiently by delivering easy access to strategic data and a fast return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits including its ability to extend the presence of your organization, manage your accounting, computerize financial processes, standardize processes across your company, improve inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and maximize cash flow. Progent can show you how to set up and manage a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to help you reap all the advantages of your Microsoft Dynamics GP/Great Plains business management system.
Technical Support Services Check Point UTM-1 Edge
Check Point Sandboxing Network Intrusion Penetration Testing
Progent's Check Point firewall consultants can show you how to design, integrate, and manage firewall solutions that rely on Check Point Software NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.
Dynamics GP 2015 Management Reporter Contract Development
24-7 Dynamics GP 2015 Workflows Professionals
Microsoft Dynamics GP 2015 R2 introduces a new design that improves cloud readiness, works with the most popular smart phones and tablets, permits one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, extends the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's Microsoft-certified consultants have the broad technical skills and experience to resolve the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.
Cisco and Microsoft Knowledge Transfer Network Consulting
IT Training Remote Support Services
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who utilize familiar independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
24-Hour Information Technology Consulting Palo Alto Networks
Palo Alto Networks App-ID Security Contractors
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a modern security ecosystem that extends across your on-premises and cloud assets and protects any user at any location with any endpoint device.
Specialists Private Clouds for Small Businesses
After Hours ProSight VM Hosting Consultancy
Progent's ProSight Virtual Hosting service combines advanced virtual server technology, a world-class data center, and the technical services of Progent's Microsoft-certified consulting team to provide small businesses with a complete information technology outsourcing solution that enhances network availability and security, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a smaller business can have each of its software platforms and key application servers supported within a safe and reliable data center on a fast, high-availability virtual server set up and maintained by Progent's network service professionals.
Windows Mobile 7 Professionals
Windows Mobile 7 Engineers
Progent’s consultants offer experience in a variety of technologies relevant to mobile networking such as network infrastructure, wireless data synchronization, wireless protection, mobile e-mail, Windows Mobile, RIM Blackberry, and wireless application development. Progent's Microsoft certified professionals can save your organization work and money by using their wireless expertise to show you how to select and integrate wireless networking solutions that fit the needs of your business. Progent can also optimize your network infrastructure so that wireless PDAs perform more reliably.
Top Ranked Office PowerPoint for Mac Trainer
Mac Office Outlook Learning
Progent can provide onsite education designed for individuals who want to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar training for Mac application software.
Remote Monitoring and Reporting Specialist
Microsoft Operations Manager IT Consulting
Progent provides a selection of network support packages for small companies. These information technology outsourcing and server monitoring solutions are based on the proactive problem handling abilities of System Center Operations Manager, a state-of-the-art server and system support software platform that monitors the reliability, throughput, and safety of your information system and identifies potential problems before they can bring down your network. With Progent's economically priced IT service packages, small companies can choose a simple co-sourcing package built around System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution.
SQL Server 2019 Reporting Services Online Support Services
Microsoft SQL Server 2019 Online Troubleshooting
Progent's certified SQL Server 2019 consultants can assist you to evaluate the business case for upgrading to SQL Server 2019 and can deliver fast remote or on-premises contact with consulting experts in solution design and deployment, application programming, database administration, and cybersecurity.
DopplePaymer ransomware protection and recovery Engineers
Dharma ransomware protection and recovery Consulting Services
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks.
ASA Firepower Online Troubleshooting
Cisco Firepower NGFW Firewalls Online Technical Support
The new ASA 5500-X Family of firewalls with Firepower Services provide significantly more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
24/7 Check Point 1000 Firewalls Security Consulting
Check Point Sandboxing Audit
Progent's Check Point Software experts can show you how to choose and configure Check Point Software Firewall/VPN software and appliances powered by Check Point Software's technology to offer an economical and effective security solution for your information network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 appliances with security products from other suppliers and offer a single stop for continuing network support, maintenance, training, and design expertise.
24 Hour Microsoft Windows 2000 Technical Consultant
Microsoft Windows 2000 Network Consultant
Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the functionality of your existing Windows 2K Servers and can simplify network management, provide tech support and repair, and strengthen security. Progent can also show you how to design, rationalize, and execute a plan to migrate from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in designing pilot installations to eliminate the technical risk associated with moving to Windows 2003 Server by uncovering possible hardware and software compatibility issues.
Fault Tolerant Inter-Office Connection Integration Services
Fully Redundant Internet Network Remote Consulting
Progent’s fault tolerant system consultants offer reliability support, disaster recovery services, system load balancing, non-stop interoffice connectivity, 24x7 Internet architecture design, high-availability data center services, and other 24x7 operations services to help your organization design a 24x7 environment for mission-critical applications. Progent has the knowledge and experience to design economical, 24x7 networks by utilizing the evolving library of Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified engineers can show you how to you design a high-availability mutli-location network with a fully mirrored Internet connection and efficient system load balancing.
Proxim Tsunami Computer Engineer
Top Rated Support Outsourcing Wireless
Progent’s wireless engineers can help small businesses design, select, pilot, install and support protected building-to-building wireless bridges that integrate transparently into your existing network while providing a level of security that matches or exceeds wired interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and deploy the wireless link technology that align best your company requirements.
802.11ax Upgrade Support and Integration
After Hours Wi-Fi 6 Integration Services
Progent’s Wireless Consulting Services offer a fast, affordable option for businesses of any size to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Technology Professional VMware VCDX
VMware Server Virtualization Consulting Services
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, deploy, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, fault tolerance, and disaster recovery.
Enterprise hybrid cloud integration Consultants
Developer Firms Google Cloud hybrid integration
Progent can provide expert remote support services to help businesses connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
SCDPM 2012 Upgrade Computer Consultants
After Hours Microsoft Data Protection Manager 2012 Support Services
Progent's Microsoft-certified consultants offer remote or onsite support to help businesses of all sizes to design, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older releases of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing especially stubborn problems, or comprehensive project management support. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.
CCIE Certified Router Education
Router Training
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Medium-size companies who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
Virtual Support Desk Technical Support
Extended Call Center Information Technology Consulting
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Support services are offered at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.
VMware Cross vCenter NSX Engineers
Engineers VMware NSX and SRM Disaster Recovery
VMware's NSX network virtualization platform allows you to create complete logical networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also permits non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
