Downers Grove Consulting Services for Network Support Providers
Transparent Temporary Support Team Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Downers Grove
Progent’s consulting support for IT service firms in Downers Grove Illinois allows you to offer your customers Progent's consulting expertise and Help Desk support using your company's brand as a transparent extension of your in-house IT support group. These services can ease the way for you to grow your client base, flesh out your service catalog, create happy customers, and improve your profits.
Progent's roster of network experts, desktop integration and troubleshooting technicians, IT administrators, and data security consultants have acted as transparent expansions to the IT groups of some of the country's largest IT support businesses. Progent’s range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent’s transparency lets you promote and preserve your company's brand.
Progent is a network consulting company with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of professional services. Progent bills you directly and works under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to a successful service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but difficult to set up and manage. Small or niche IT support organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their company branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to increase your support volume, the diversity of technical issues your firm can take on, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT support firms include:
- Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
- Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at extra cost.
- Optional on-premises support in larger metro areas is offered throughout the country at extra cost.
- You have full control of your clients and billing.
- Your clients submit requests using your own branded Internet portal, a toll-free number, or by sending a message to your dedicated mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a single point of contact for virtually all technical expertise your customers may need. You can grow your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a gap in expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a seamless supplement to your internal IT service group, under your direction, and bills you rather than your client.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
- Detailed Reporting: Progent utilizes an enterprise-class reporting platform to ensure that all services performed are fully described. This allows support group to shift service responsibilities to in-house consultants when you have sufficient people and relevant technical skills.
- Safely Expand Your Service Practice: You can quickly and efficiently take on more opportunities beyond your main areas of excellence and serve additional territories without assuming the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can improve your mind share as a comprehensive IT service provider by offering more services to more customers using your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can act as a reliable resource for expanding your IT support business.
- Fast Escalation: Thanks to a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
- Online Support Professionals: For 20 years, Progent has delivered online IT support from Call Center services to advanced consulting. Efficient remote service cuts costs and produces quick results.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Downers Grove, Illinois Companies
Progent's veteran team of certified consultants offers Downers Grove, Illinois businesses a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online Network Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Integration
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Support
- Google Android Phone Support
- Ransomware Defense and Recovery
- Backup/Restore Solutions
- Cisco VoIP Technology and Telepresence
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Find Out More Details About Progent's Consulting Program for IT Service Providers in Downers Grove, Illinois For additional information about Progent's consulting support for network service firms in Downers Grove, Illinois, call 1-800-993-9400 or visit Contact Progent.
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VPN Security Consulting
Firewall and VPN Security Companies
Progent offers small and mid-size companies expert consulting for Intrusion Protection Systems and IPsec VPN technology from major firewall and VPN security companies including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a detailed security plan and select appropriate products from multiple vendors to achieve your security goals while sticking within your spending restraints.
Wireless Link Network Consultants
Building-to-building Wireless Onsite Technical Support
Progent’s wireless engineers can help small companies design, select, test, configure and support secure building-to-building wireless bridges that integrate transparently into your existing network while offering a degree of protection that matches or exceeds wireline interfaces. Progent provides experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and deploy the wireless connectivity solutions that fit best with your company requirements.
Exchange Server Hosting Consulting
Exchange Server Hosting Consulting
Progent's Exchange Hosting Services provide a world-class data center that features backed-up electrical and environmental control systems,
wireless IP phone integration On-site Technical Support
wireless VoIP phone integration Consulting
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting consultants offer remote and on-premises support to help you create and maintain a Cisco Wi-Fi IP phone deployment by providing integration services that can range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.
Microsoft Office XP Network Help
Microsoft Office System Technology Consulting Company
Progent's pricing model is to charge for online support and in-person visits per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
Dynamics GP Engineer
Microsoft Great Plains Troubleshooting
Dynamics GP/Great Plains can help you grow and manage your business better by delivering deep access to decision-driving data and a rapid ROI. Dynamics GP offers important productivity benefits such as its ability to extend the presence of your organization, manage your accounting, computerize financial operations, unify procedures across your company, refine inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and maximize cash flow. Progent can help you set up and maintain a robust, secure server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to help you derive the full benefits of your Dynamics GP software.
Open Positions Questions about Microsoft Consultants
Position Questions about Microsoft Certified
To see answers to common enquiries concerning becoming employed by Progent, go to Consulting at Progent Q&A.
Integration Remote Server Management
ProSight Remote Desktop Management Online Help
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt productivity.
Open Now Amazon Web Services enterprise hybrid cloud solutions Integration
Best MCSE Expert Certified Amazon AWS cloud services integration Development Group
Progent can provide cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design, testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.
Open Now SCVMM 2016 and VMware Network Consultant
SCVMM 2016 Load Balancing Consultants
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to provide a unified solution for configuring and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of building, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate smoothly from legacy releases of VMM, develop processes for creating and deploying VMs and VM hosts, implement fault-tolerant scale-out clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the strategic business benefits of the latest capabilities like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware vSphere support.
Part-Time CIO Consultants
CISSP Certified Security Specialists Chief Information Officer
Progent offers the part-time or temporary services of a veteran CIO who can offer a broad perspective to assist your company select and support network solutions appropriate for your present situation and that can be a solid basis for your growth. Progent's part-time Chief Information Officer services provide economic advantages to organizations trying to optimize the impact of their IT investment but who are unable or unwilling to take on one more high-level manager to their full-time staff. Because Progent is vendor-neutral, with a large team of consultants certified to support all major operating systems and networking technologies plus a wide range and business applications, Progent is in a unique situation to offer unbiased recommendations along with advanced technical support for developing information systems that fit the particular requirements of your business.
Private Cloud Solutions Consultant Services
ProSight VM Hosting Professionals
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's servers in an environment that gives the maximum degree of availability and expandability and is in addition easy to move to any data center. ProSight Virtual Hosting options are built upon proven virtualization technologies that enable small businesses with mixed- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Programming Amazon MWS programming
After Hours Amazon Marketplace Web Service Development Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their reach, lower their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and expedite your ROI.
ISA Server Specialists
Microsoft ISA 2004 Server On-site Support
Progent’s Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business network from attack by external and inside sources. Forefront TMG and ISA Server provide deep inspection of Internet protocols such as HTTP, which enables these products to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through experienced design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist you to configure Microsoft Forefront TMG 2010, maintain all versions of ISA Server, or upgrade smoothly from ISA Server to Microsoft Forefront Threat Management Gateway.
System Center 2016 and Exchange Integration Online Support Services
MCSE Expert Certified System Center 2016 and VMware Integration Technology Consulting
Progent has more than 10 years of background configuring, maintaining and troubleshooting the key components included with System Center and can assist you to design, deploy, support, and fix your System Center 2012 R2 ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can help your organization to upgrade to the latest version of System Center from an earlier one or from a third-party IT management solution to deliver the advantages of best-in-class deployment, centralized management, security, plus infrastructure and application performance monitoring.
Windows Server Essentials Migration Engineer
Windows Server Essentials Consultant
Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small businesses to transition from the older physical in-house datacenter to the modern hybrid computing model that combines both local and cloud-hosted software and infrastructure. Progent's consultants offer cost-effective online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can help you to evaluate the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid local/cloud-based design for your computing ecosystem. Progent offers comprehensive project management support to help you plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and customized training.
Hosted Exchange System Consulting
Hosted Exchange Network Security Consultant
Progent's Microsoft-certified consultants have 20 years of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, provide high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange help and support offerings can aid you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Exchange product such as Exchange 5.5 to Microsoft Exchange Server 2010.
Exchange 2013 Backup and Restore Technical Support
Microsoft Expert Support and Integration Exchange 2013 Management
Exchange 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and delivers important new features as well as a redesigned architecture. These improvements favorably impact key facets of IT including ease of administration, availability, compliance, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and educate your IT team to maintain your Exchange 2013 solution. Progent also offers ongoing remote consulting and management services for Exchange 2013.
SCVMM 2012 and VMware Support Outsourcing
System Center 2012 R2 Virtual Machine Manager Technical Support Services
Progent's Microsoft-certified consultants can assist organizations of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to move from an older version of SCVMM or from another management platform, and Progent can help you to enhance and repair your existing SCVMM environment to make sure you get the highest possible return on investment.
24 Hour Postini Services
Open Now Support and Integration Anti-Virus
E-Mail Guard by Postini provides continually upgraded spam and virus filtering, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini partner and support specialist. If your company is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Management technology via Progent’s E-Mail Guard anti-spam and virus protection aggregation offering. Progent’s expert e-mail protection professionals can show you how to devise an email security strategy that incorporates antispam and virus protection services and policies.
24-Hour Online Troubleshooting Microsoft Dynamics GP
Dynamics GP/Great Plains IT Consultant
Key characteristics of Dynamics GP accounting include a modular structure that allows you to buy just the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and provide a tightly interconnected environment, enhanced reporting services that permit you to monitor all activities, income and expenses and sales trends, compatibility with Microsoft Office to enable access to business information, the capability to integrate information from almost any db software or desktop software into Microsoft Dynamics GP/Great Plains, and an open architecture that makes it easy to create specialized applications. Progent can show you how to set up and support a reliable, secure server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains consultants to help you turn the powerful features of Microsoft Dynamics GP business accounting software into a high-value business solution.
Microsoft Expert Exchange Server 2003 Remote Technical Support
Immediate Exchange 2003 Server Upgrade Online Troubleshooting
Progent's Microsoft-certified consultants provide computer support and network consulting services for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's migration, configuration, management, and support services for Exchange Server 2003 include planning, installation, project management, local and remote technical support, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
ProSight Private Cloud Hosting Services Technology Professional
Private Clouds for Small Businesses Consult
Progent's ProSight Virtual Hosting combines advanced virtualization technology, a world-class data center, and the support expertise of Progent's Microsoft-certified engineering team to provide small companies with a complete information technology outsourcing alternative that improves network dependability and security, reduces management hassle, and cuts costs. With Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key application servers hosted in a secure and fault tolerant facility on a fast, high-availability virtual machine set up and supported by Progent's computer service experts.
Network Consulting Windows 2000 Server
Network Consulting Windows 2000 Server
Progent's Microsoft-certified Windows 2000 Server experts can provide computer help and information technology consulting services for the complete family of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Windows 2000 Server integration, update, and troubleshooting offerings include network design, installation, project management, on-site and off-site support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Windows Cluster Shared Volumes Support Outsourcing
Failover Clusters Windows Server 2012 R2 Remote Support
Progent's certified failover clustering experts can assist businesses to assess the benefits of adopting Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, assist your organization to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual machines, and help you to automate the management of failover clusters.
Consultant Wireless Security
Security Audit Professional
Progent offers consulting for security evaluation software such as LANguard from GFI for running a variety of automatic system auditing scans to uncover potential security problems. Progent has extensive knowledge of network analysis tools and can help you to make sense of testing reports and react effectively. Progent can show you how to build protection into your company operations, configure scanning tools, define and implement a protected network environment, and suggest policies to maximize the safety of your network. Progent's security engineers are able to assist you to set up a firewall, design safe remote access to email and data, and install virtual private network. Progent's accredited security experts can test the protection of web-based applications and can run extensive security assessments of company-wide security to validate your company's compliance with key international security standards including FISMA, NIST, and ISO 17799.
Computer Consulting Citrix Disaster Recovery
Professionals Citrix StorageLink Gateway
Progent's Citrix-certified experts can assist you to assess the business value of the various versions of Citrix Essentials for Hyper-V, help you to use Citrix administration tools in your Hyper-V environment, and show you how to deploy Citrix Essentials to improve the performance, availability, flexibility, and recoverability of your virtual environment while reducing the cost of equipment and operations and streamlining administrative processes.
Amazon AWS instances Integration Firm
24/7/365 Amazon AWS integration Developer Firm
Progent offers affordable online consulting to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN technology and can help you deploy all-cloud or hybrid cloud ecosystems that efficiently incorporate Amazon AWS resources. Progent can provide as-needed consulting to help you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing to help you move to the Amazon AWS cloud on time and within budget.
Network Infrastructure Monitoring Professionals
Emergency Managed IT Services Consultant
Progent's ProSight portfolio of managed services are geared to provide organizations who maintain minimal internal IT administration and support teams with low-cost access to world-class management platforms and consulting expertise. Advantages of Progent's ProSight line of managed IT services include predictable network maintenance expenses, smart automation of routine administrative processes, continual adoption of new technology, graceful migration from legacy technology to modern solutions, close fit between computer technology with strategic goals, guidance from veteran network experts, and freeing up management to focus on business rather than ever-changing network technology.
Engineer Operations Manager
Remote Technical Support MOM 2007
Small to middle size companies can now enjoy all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft certified network support experts. With Progent's economically priced IT support packages, mid-size organizations can select a basic co-sourcing package based on Operations Manager 2007 with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to provide small business networks enterprise-class reliability, security and performance.
Windows, UNIX, Solaris Computer Consultants
Windows, UNIX, Solaris Help and Support
If your company operates a UNIX or Linux network or a multi-OS IT environment, Progent's CISA and CISSP-premier consultants can help your entire enterprise in a broad range of security areas such as security management procedures, security design and models, connection control systems and methodology, applications development security, operations security, physical security, telecommunications, network and Internet security, and business continuity planning. CISA and CISSP define the core competencies and worldwide standards of knowledge that information security professionals are required to master. These certification offer executive management the assurance that consultants who have achieved their CISA or CISM certification have the background and knowledge to offer effective security support and consulting help.
Email Quarantine Consultant Services
ProSight Email Guard Spam and Virus Filtering Service Engineer
Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter.
24/7 Help Desk Process Remote Technical Support
Cisco Help Desk Network Consulting
The Help Desk Call Center service delivery model used by Progent's Technical Response Center offers small businesses an dependable alternative to reliance on independent service individuals by offering broad expertise accessible to multiple engineering teams, optional 24x7 access to emergency help, escalation capability to top-level experts for handling the most difficult problems, support consistency and dependability, quick follow through enforced by veteran support administrators, a variety of easy-to-use mechanisms for initiating service jobs, plus a high level of progress visibility made possible by trouble ticket updates and accessible through a web-based portal.
