Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Downers Grove
Progent's consulting services for IT service organizations in Downers Grove Illinois allows your company to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular network support group. This can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and data security consultants have acted as seamless supplements to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT consulting company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and manage. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's veteran roster of certified engineers offers Downers Grove, Illinois organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Learn More Details About Progent's Reseller Support for IT Service Organizations in Downers Grove, Illinois To learn additional details about Progent's consulting support for IT service organizations in Downers Grove, Illinois, call 1-800-993-9400 or visit Contact Progent.