Downers Grove Consultants for Computer Support Companies
Transparent Temporary Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Downers Grove
Progent's consulting services for IT service organizations in Downers Grove Illinois allows your company to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular network support group. This can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and data security consultants have acted as seamless supplements to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT consulting company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and manage. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite support in major metros is available throughout the country at extra cost.
- You have full control of your clients and billing.
- Your clients enter service requests using your branded Internet portal, an 800 phone number, or by sending a message to your dedicated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of personnel.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills you instead of your customer.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Service Documentation: Progent uses an advanced service reporting system to ensure that all services performed are fully documented. This allows you to shift account assignments to internal consultants when you have sufficient staff and relevant skill sets.
- Safely Expand Your Service Practice: You can easily and efficiently take on additional jobs beyond your main areas of expertise and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more customers under your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a dependable resource for growing your IT support operations.
- Rapid Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
- Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast results.
- Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's veteran roster of certified engineers offers Downers Grove, Illinois organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Integration
- Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote IT Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Management
- Rapid, Low-cost .NET Application Development.
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- Apple iPhone Support
- Google Android Phone Support
- Ransomware Defense/Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for IT Service Organizations in Downers Grove, Illinois To learn additional details about Progent's consulting support for IT service organizations in Downers Grove, Illinois, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Emergency Antispam Consultants
24/7/365 Antispam Technology Consulting Services
E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the security and administration of company email by offering constantly updated spam and virus blocking, policy administration, content filtering, and defense against email-borne DHA and DDoS attacks. E-Mail Guard also features monitoring, administration and reporting tools plus outgoing email testing to let you troubleshoot your email environment and define and regulate company security policy.
Cisco Firepower 1000 Series Firewalls Integration
Cisco Secure Firewall 3100 Series Integration Support
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help you to design and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.
SCOM 2012 Computer Consultant
Microsoft SCOM 2012 Migration Computer Consulting
Progent's Microsoft-certified consultants have over a decade of experience planning, implementing, enhancing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Security Services Cybersecurity Penetration Testing
Network Security Auditing PEN Testing
Stealth penetration testing is an important part of any overall network security strategy. Progent's security experts can run extensive penetration tests without the knowledge of your organization's internal network support resources. Unannounced penetration testing uncovers whether current security monitoring systems such as intrusion incident warnings and event history analysis are correctly configured and actively observed. Progent can implement continuous autonomous PEN testing to define your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, overlooked patches, and ill-advised product defaults can be combined by hackers into the multi-vector attacks common to the latest variants of ransomware.
Exchange 2013 Voice Mail Consultancy
Exchange 2013 Unified messaging Technology Consulting
Exchange 2013 incorporates major enhancements to the functionality of Exchange 2010 and introduces powerful new features as well as a redesigned architecture. These improvements affect vital IT areas including manageability, availability, compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the potential advantages of upgrading to Exchange 2013, design an efficient validation and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.
Expert Training Online Consulting
24/7 CISSP Certified Security IT Training Computer Consultants
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Onsite Technical Support Microsoft 365 PowerPoint Integration
Office 365 Engineer
Microsoft 365, previously called Office 365, is Microsoft's extensive suite of productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud-based services are available in an array of product bundles targeted at customers ranging from individuals and home offices to global enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help you to understand the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid networks that seamlessly combine local and cloud-based products and services.
Mozy Consultancy
Professionals Mac Backup
Progent can provide affordable remote support from IT engineers with expertise in a broad range of products and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent can provide expertise for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent can assist you to deploy, enhance, or troubleshoot data backup solutions for a variety of environments including local, remote, cloud-based, or a mix.
Exchange 2013 SharePoint integration Technical Support
Engineer Exchange 2013 DAG
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements affect vital IT areas including manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, create a cost-effective test and deployment plan, and train your IT staff to manage your Exchange 2013 environment. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange Server 2013.
Cybersecurity Architecture Specialists
CISSP-ISSAP Certified Firewall Configure
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of rigorous testing and extensive work with network security design. ISSAP consultants have comprehensive knowledge of access control mechanisms and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can help your company with all phases of secure network architecture.
Exchange 2010 Migration Consultancy
Microsoft Exchange Server 2010 Migration Engineers
Progent's Microsoft-certified consulting engineers can help you to determine the benefits of Microsoft Exchange Server 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer fast payback by improving your productivity, lowering the expense of equipment and support, simplifying management, and integrating your key communications technologies.
Live Communications Server 2007 Consulting
Consultants Live Communications Server 2007
Microsoft Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade solution featuring enhanced security, transparent compatibility with other Microsoft software, an extendable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and elevated operational efficiencies, increased individual productivity, and stronger intellectual property protection. MS Communications Server has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications experts offer online and onsite support and troubleshooting help for your Office Communications Server 2007 deployment and can assist you to assess the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient upgrade that will add business value to your IT system
Microsoft 365 Outlook Server Recovery
Outlook 2019 Migrations
Progent's certified Office and Microsoft 365 experts can help companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that provides quick ROI and promotes improved business outcomes. Progent can assist your company to integrate Microsoft Office or Microsoft 365 apps with each other and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed locally or in the cloud. Progent can also help you to resolve compatibility issues between various versions of Office and offers customized online instruction to individuals or groups.
Microsoft Exchange Server Upgrade Professional
Exchange Migration Consultant
Progent's Microsoft-certified consultants can deliver low-cost remote and onsite help to carry out your upgrade to Exchange 2010, produce extensive documentation of your new messaging system, train your IT team and users to get them ramped up rapidly on Exchange Server 2010, and offer ongoing administrative services and technical support. Progent can also help you migrate from Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
24-7 Windows 10 Provisioning Network Consulting
Microsoft Windows 10 SCCM Consulting
Progent's Windows consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Remote and onsite evaluation and upgrade services for Windows 10 offered by Progent include ROI estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, automated deployment and management, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support personnel and users, and post-migration technical help.
Reports Custom .NET
Custom Applications Programming Firm
For custom application development, Progent can provide software design consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Online Consulting Windows Server 2016 Business Continuity
Windows Server 2016 PowerShell Integration Services
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
Cisco Consultants Google Cloud GKE
Google GCP Cloud solutions Consult
Progent can provide affordable remote and onsite consulting to assist companies to migrate all or part of their critical network resources to Google Cloud Platform (GCP). This can save time and hardware expense and allow access to Google's state-of-the-art machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Cisco Engineers Job Openings
Network Consultants Contractor
Progent is looking for a range of full-time employees including solutions-driven Microsoft Certified Systems Engineers; system consultants with Cisco CCDP or CCIE credentials; and consultants for advanced system design with experience in mobile connectivity, wireless integration, non-stop systems, business continuity solutions, data preservation, and server virtualization. Progent is also hiring workstation support technicians, off-site service professionals, and CISSP or CISM certified security professionals. Progent is also looking for experienced managers and administrators able to operate effectively in Progent's high-growth, virtual office environment. Progent contracts independent consultants with proven expertise and field experience in important IT areas outside our primary technical concentration. Our Experts Team includes contractors who offer advice and programming support for mission-critical applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of popular operating systems such as Linux derivatives, Macintosh, or Solaris, or can provide world-class skills in areas like telecom, web development, EDI, web commerce, or dbm programming. Independent contractors certified by Progent coordinate with our staff consultants to deliver comprehensive solutions for small and midsize company networks.
Emergency Lync Server 2013 Edge Server Pool Specialist
Consultant Services Microsoft Lync Server 2013 IM
Progent's Microsoft consultants can help your company to assess the benefits of Lync Server for your environment and can assist you to plan and carry out an installation of Lync Server 2010 that unifies the management of Instant Messaging and Presence and increases the productivity of your in-house staff, at-home workers, and smartphone users. Progent can also assist you to perform a smooth migration to Microsoft Lync Server 2010 from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server 2010 with Exchange Server, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server to improve the team-computing capabilities of Microsoft Office applications, and offer online seminars and ongoing support for Microsoft Lync and other Microsoft products.
Windows Server 2016 Disaster Recovery Professional
Windows Server 2016 Scale Out Clusters Engineer
Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting services to assist businesses of any size to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Best Microsoft Entra MFA Consult
Azure migration Programming Company
Progent can assist you to plan and carry out a smooth migration from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and cloud resources.
Technical Support Chief Information Officer
Open Now Part-Time CIO Remote Troubleshooting
Progent offers the temporary assistance of a seasoned CIO to provide a broad perspective to assist you pick and maintain network solutions to match your current situation and that can be a firm foundation for your future growth. Progent's temporary CIO services offer economic advantages to companies who want to maximize the benefits from their network expenditures but who are without the budget or unwilling to take on one more executive-level position to their head count. Since Progent is vendor-neutral, with a sizable team of consultants certified to maintain all major OS platforms and networking technologies plus a broad selection and business applications, Progent is in a unique situation to provide objective advice along with advanced technical support for developing information systems that fit the special needs of your business.
Award Winning Kansas Computer Consultant
Rhode Island Technology Consultancy Firm
If your organization does not require immediate online support but you think you will require technical services with your network soon, you can save time and expenses and guarantee that the appropriate expertise will be ready when you require it by contacting a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
24x7 Microsoft Expert Information Technology Consulting Dynamics 365 Business Central
Technology Consulting Services Navision and Dynamics NAV
Microsoft Dynamics 365 Business Central (previously, formerly} branded Dynamics NAV and Navision) offers SMBs a unified soultions for financials, inventory control, operations, capacity planning, purchasing, sales and marketing, supply chain, and business analytics. Progent's Dynamics 365 Business Central consultants can assist company to manage your legacy Dynamics NAV system or upgrade efficiently to a cloud-based, onsite, or hybrid deployment model.
Progent Management Phone Support Services
Progent Management Security Consultants
Progent's management team includes industry veterans with decades of experience providing computer consulting services, technical support, and long-term information system planning to businesses ranging in size from small offices to global enterprises. Great support requires great personnel, and Progent has put together a management staff able to provide customers with the top service value available anywhere.
Computer Consultant Exchange Server 2000
Microsoft Exchange Upgrade Support Outsourcing
Progent is one of the most expert information technology support companies for integrating e-mail solutions based on Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange 2000 for typical situations including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
System Center 2016 Security Outsourcing
System Center 2016 Operations Manager Specialists
System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team offers world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
Professionals Microsoft Hyper-V 3.0 Server Virtualization
Support Outsourcing Windows Server 2012 R2 Hyper-V
Widows Server 2012 R2 Hyper-V improves virtualization in important areas such as multitenancy, agile infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to install and maintain virtual servers to reduce network expenses and improve availability.
Top Rated Specialist Service Reporting
Microsoft Certified Service Reporting Online Help
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every client. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who won't release vital service information.
24-Hour SCDPM 2012 and Exchange DAGs Support and Integration
Award Winning SCDPM 2012 Planning Remote Consulting
Progent's Microsoft-certified consultants can provide online or onsite expertise to assist organizations of any size to plan, deploy, administer, and repair a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent can provide as-needed support for fixing particularly stubborn issues, or comprehensive project management support. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.
Windows Server 2008 Active Directory Technical Support Services
Technology Consulting Windows Server 2008 Active Directory
Windows Server 2008 is a major advance in making information systems more secure and fault tolerant, easier to virtualize and administer, faster, and able to offer an improved platform for web hosting and development. Progent can help your business benefit fully from the enhancements built into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, tech support, education, staffing, network monitoring, and security engineering expertise.
ISA 2006 Firewall Professional
ISA 2006 Computer Consultants
Application Publishing with ISA Server 2006 provides more protection of intranet resources while enabling enhanced efficiency by making these resources accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can protect corporate applications, services, and data throughout all network layers with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-expert Internet Security and Acceleration Server experts can show you how to design, deploy, set up, and maintain ISA Server 2006 on your system so that your company achieves a highly functional and affordable balance of protection, convenience, and speed.
Support and Integration Fault-tolerant Data Center
Information Technology Consulting High Availability Data Center
Progent's Data Center consultants can help you select fault-tolerant data centers that match the specific requirements of your company. High availability colocation sites are especially appealing to small companies due to of their affordability and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to design an on-site data center with even a basic level of fault tolerance is too expensive for typical small organizations. Progent can show you how to reap all the advantages of non-stop data centers and fault tolerant colo sites by providing a complete range of engineering and support services.
Amazon EC2 endpoint Design Firm
Microsoft and Cisco Authorized Expert Amazon SQS Developer Firm
Progent can provide cost-effective remote support to help businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies.
