Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Downers Grove
ProgentProgent's consulting support for network service firms in Downers Grove Illinois enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your client base, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's roster of network engineers, desktop support technicians, network admins, and data security consultants have acted as seamless supplements to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features transparent resale to your clients of professional IT services. Progent invoices your firm directly and performs under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing platforms are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT support organizations rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their own branding while providing their clients responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to expand your physical and virtual support workload, the range of technologies your business can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Standard support times are 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metros is offered across the country at extra cost.
  • You have full control of your clients and billing.
  • Your customers submit incident reports using your branded Internet portal, an 800 phone number, or by sending a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information on Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all IT expertise your clients may need. You can build your team and core IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service team, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services delivered are fully described. This allows support group to shift account responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can quickly and affordably accept additional jobs outside your core areas of excellence and serve additional territories without the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT support firm by delivering more solutions to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has provided online network support from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's veteran roster of certified consultants and technical experts can deliver Downers Grove, Illinois companies a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Downers Grove, Illinois
To learn more information about Progent's consulting program for network service organizations in Downers Grove, Illinois, call 1-800-993-9400 or refer to Contact Progent.