Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Downers Grove
ProgentProgent's consulting services for IT service firms in Downers Grove Illinois enables you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your in-house IT support team. These services can put you on the fast track to grow your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, IT admins, and data security consultants have acted as transparent supplements to the IT staffs of some of the world's largest IT support firms. Progent's range of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency lets you elevate and protect your company's brand.

Progent is an IT support company with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to set up and manage. Small or niche IT service providers rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service firms a practical way to retain their own branding while providing their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your support workload, the range of technologies your company can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal support times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is offered across the US at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers submit requests by means of your own branded Internet portal, a toll-free phone number, or by directing a message to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to become a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core IT skills at your own pace without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, under your direction, and bills your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Reporting: Progent uses an advanced service documentation system to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to transfer service assignments to in-house consultants when you have enough staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more jobs beyond your core areas of excellence and serve new geographies without the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by offering more services to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Effective online support saves money and produces fast results.
  • Advanced Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's veteran roster of certified consultants can provide Downers Grove, Illinois companies a wide array of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Consulting Support for Network Service Providers in Downers Grove, Illinois
To learn more information about Progent's reseller support for network service firms in Downers Grove, Illinois, call 1-800-993-9400 or see Contact Progent.