Downers Grove Consulting Expertise for Computer Support Providers
Transparent Short-Term IT Support Augmentation
Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Downers Grove
Progent’s consulting support for IT service organizations in Downers Grove Illinois enables you to provide your customers Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your in-house IT support team. These services can help you add to your client base, close gaps in your service offerings, satisfy your customers, and improve your bottom line.
Progent’s nationwide roster of network infrastructure engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT staffs of some of the country's largest IT support firms. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support practice, and Progent’s transparency helps you strengthen and protect your company's brand.
Progent is an IT consulting firm with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any independent computer support company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms features seamless resale to your clients of world-class services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to an effective service desk. But full-featured ticketing systems are not just costly to acquire and staff, but challenging to set up and maintain. Smaller IT service firms seldom have the necessary resources. Progent's Service Desk and ticketing solution offers IT service organizations an economical way to retain their custom branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable you to increase your physical and virtual support volume, the diversity of technologies your business can take on, the locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service firms include:
- Progent's online desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional onsite support in major metros is offered throughout the country at additional cost.
- You keep full control of your clients and billing.
- Your customers submit service requests by means of your custom branded Internet portal, an 800 number, or by sending a request to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole source for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house IT service team, responding to your management, and invoices you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize expenses.
- Extensive Service Documentation: Progent uses an advanced reporting platform to make sure all IT services delivered are fully documented. This makes it easy for you to shift service responsibilities to in-house consultants when you have enough people and appropriate technical skills.
- Safely Expand Your Service Business: You can easily and safely take on more jobs outside your main fields of expertise and serve additional territories without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network service firm by offering more services to more clients under your own brand.
- Add to Your Services Catalog: Progent can provide world-class support in a broad range of technologies and can be a dependable resource for expanding your IT support business.
- Fast Escalation: Thanks to a large roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
- Remote Support Experts: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient remote service cuts costs and produces fast solutions.
- Advanced Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Practice Areas for Downers Grove, Illinois Companies
Progent's veteran roster of certified consultants and technical experts can provide Downers Grove, Illinois businesses a wide array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud
- Online Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More About Progent's Consulting Program for Network Service Firms in Downers Grove, Illinois To learn additional information about Progent's consulting program for network service firms in Downers Grove, Illinois, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Cisco Network Management Small Office IT Support
Cisco Network Management Information Technology Outsourcing Firm
Progent's Cisco-Certified network consultants can assist you to run Cisco's network management tools along with a variety of powerful third-party products to build a complete network management strategy in order to keep your environment running smoothly, conserve expensive resources, protect your data, revive quickly from device breakdown or malicious attacks, and allow you to expand or repurpose valuable resources sensibly and economically as your company evolves.
MCSE Expert Certified Tech Consulting Company-wide Standards for Best Practices
Microsoft Solutions Framework Project Methodology Small Business IT Outsourcing Firm
Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional experience, in the trenches of network service, performing a broad variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems quickly.
Linux Online Help
Slackware Linux Consultants
If your company is developing UNIX or Linux applications in an environment that includes Microsoft Windows-based servers, desktops, and office applications, Progent can provide full-service IT outsourcing that frees you to concentrate on your field of strategic expertise while avoiding the constant distraction of maintaining your business network. Through the use of automated server monitoring and by providing remote and in-person assistance when your company needs it, Progent offers an affordable way for managing an information system that features high availability, security, and efficiency. Progent's Linux developer support services feature comprehensive information technology outsourcing, virtual server infrastructure, remote and in-person support and repair, proactive network monitoring services, and Contact Center services.
SCVMM 2016 and PowerShell Consultants
SCVMM 2016 Disaster Recovery Engineer
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management products and is designed to provide a unified mechanism for configuring and administering virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist organizations of all sizes with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, design workflows for creating and installing VMs and hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and assist you to assess the potential advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer world-class Hyper-V consulting and VMware vSphere support.
High Availability Server Clustering Online Troubleshooting
High-Availability Clustered Servers Online Support Services
Progent provides Microsoft Windows 2003 Cluster Server support to help your organization utilize high availability clustered servers designed to deliver 100% uptime. Windows cluster servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Server Cluster. By assisting you t plan fault-tolerant server clustering environments powered by Windows Server Cluster 2003, Progent’s Premier Windows experts make sure that your high availability server clusters are set up to maximize the business advantage of your information system.
Microsoft Exchange Cluster Online Help
Fault Tolerant Mutli-location Network Technical Support Services
Progent’s high availability network consultants offer non-stop computing consulting, disaster recovery services, network load balancing, high-availability interoffice connectivity, fault-tolerant Internet architecture design, non-stop data center services, and other non-stop operations consulting to help your small business integrate a non-stop network for mission-critical applications. Progent possesses the background to design economical, fault-tolerant networks by utilizing the expanding suite of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Exchange Cluster Server. Progent’s Microsoft and Cisco certified consultants can help you build a high-availability mutli-location network with a fully redundant Internet connection and efficient network load balancing.
Network Installation Small-Medium Business
Midsized Company Computer Network Specialists
Progent offers technical services for medium size businesses who have 100 to 250 network users. The medium size company or office has traditionally been an underserved segment of the market for network consulting expertise. The overhead and support access practices of major third-party service organizations make them excessively costly for the ordinary small company or small medium business (SMB), which commonly has a minimal information technology budget with which to maintain an IT system whose complexity and sophistication are frequently similar to the information systems of much larger enterprises. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and proactive server monitoring, dramatically lowers the IT support expenses of an SMB while providing the small company with big-company support from certified, world-class experts with background in a broad array of small business network solutions. If your medium size company or small business is looking for levels of network help needed for a medium size organization without budgeting enterprise prices, you need Progent.
Cisco VoIP Phones and CUBE IT Consultant
Configuration Cisco VoIP Phones and IM
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
8540 wireless controller Network Consulting
CCIE Certified Specialists wireless controller
Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi solution or carry out an efficient transition to Cisco's modern Wi-Fi controller solutions.
Active Directory Assessment Consulting
After Hours Network Health Evaluation Professional
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable and safer Active Directory environment. Both options also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime.
Migration Consultant Exchange 2000 Upgrade
Exchange 2000 Server Upgrade Technical Support Services
Progent is among the most qualified network consulting companies for integrating e-mail solutions based on Exchange 2000 Server. Progent specializes in helping small businesses derive all the benefits of Exchange 2000 under common situations such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 Server support.
Cisco and Microsoft Certified Expert Google Cloud VPN Consultant
Google GCP hybrid cloud integration Consultancy
Progent can provide cost-effective remote and on-premises support to help organizations to migrate any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art machine learning tools. Progent can help your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.
Engineer Apple Time Machine Backup
MozyPro Consulting Services
Progent offers economical remote support from IT engineers skilled in a broad range of products and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and smartphones. Progent offers expertise for leading data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent's consultants can assist you to design, enhance, or troubleshoot backup solutions for a variety of topologies such as on-premises, remote, cloud-based, or a mix.
24-Hour Microsoft Dynamics GP 2015 App Development Engineer
Integration Companies Dynamics GP 2015 Excel Reports
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud integration, supports the most popular smart phones and tablets, allows one-time login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, extends the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and hands-on experience to address the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.
Juniper SSG520M Router Security Companies
Juniper SSG20 Router Consultant
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Largest Offsite Workers Network Infrastructure Technology Consulting
Remote Employees Network Infrastructure IT Services
Progent can help small and medium-size businesses to design, deploy and debug the network infrastructure required for telecommuters.
Microsoft Exchange Support and Help
Specialist Microsoft Exchange 2003
Progent's Microsoft certified consultants can help you design and implement an efficient in-place Microsoft Exchange 2003 upgrade plan that avoids network downtime, reduces long-term support demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Exchange 2003 help, repair, and design services include assistance with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business goals.
Server Management Consulting
Virtual Server Consulting Services
By using virtual servers, businesses are able to operate many virtual servers on one actual server. Virtual server technology allows businesses to gain all the advantages of server segmentation, while avoiding the expense associated with purchasing additional server equipment. Virtualization is also the enabling technology behind private clouds, which provide important advantages including reducing the costs of hardware, facilities, and administration while improving information protection, system availability, and disaster recovery. Other key server management technologies are server monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you in all aspects of server consolidation and management to enable your company to contain costs and save time.
Citrix Presentation Server Computer Consultants
XenApp and Citrix Access Gateway Integration
Progent's Citrix consultants can help you to design, deploy, manage, and support a virtual application delivery solution built on XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can help your organization to administer and support a remote datacenter that features high availability, enhanced security, and fast recovery.
wireless IP phone security Specialists
Support and Help Wi-Fi VoIP phone integration
Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are mobile within office, warehouse, health-care or other venues where IT management wants user endpoints that offer more administrative control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Creating solutions with Cisco's wireless IP phones usually demands that you set up and fine tune numerous components of your Wi-Fi infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and network management tools. Progent's certified consultants can provide online and onsite support to help your organization build and administer a Cisco wireless IP phone solution by delivering integration services that can range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
information Systems Audit Juniper SRX Series Gateway
Juniper SRX Firewall Protect
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Telecommuting Microsoft Consultant Jobs
24 Hour Job Microsoft Consultants
Progent is seeking to hire fulltime, results-driven Microsoft accredited engineers with MCSE certification; Cisco certified system engineers who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISA or comparable security credentials; and high-end system design consultants with a background in mobile solutions, wireless networking, high uptime, workplace recovery, information protection, and virtual servers. Progent also is hiring employees who can join our staff of helpdesk service specialists and remote troubleshooting professionals. In addition, We are looking for experienced administrators who can perform effectively in our high-growth, virtual office culture.
Network Engineer Windows Server 2008 DirectAccess
Award Winning Remote Support Services Windows Server 2008 Security
Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, scalability, and flexibility that accelerate output of local, branch office, and mobile workers. Progent's Microsoft-certified experts can deliver cost-effective remote engineering, troubleshooting, and training services to assist your company to plan, execute, and manage Microsoft Windows Server 2008 R2 to add significant strategic value to your information system.
Open Now Microsoft Dynamics AX Remote Support
Macola Expert Development
Progent can provide you with application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your specific business needs. Progent’s Microsoft-certified consultants provide experience in Microsoft AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce consulting support for secure, company-wide resource sharing plus integration with CRM products.
24/7 Aironet Wave 2 AP Integration Support
Aironet 700 Access Point Computer Consultants
Progent's Cisco-certified wireless networking consulting experts can help organizations of all sizes to design, implement, manage and troubleshoot Cisco Aironet Wi-Fi access point environments to provide the throughput, range, capacity, expandability, security and manageability needed for transparent access between wireless and wired networks. Progent offers efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can help your business design and manage deployments of indoor and outdoor Aironet access points.
Technical Support Call Center Outsourcing Services
Desktop Help Desk Outsourcing Services Onsite Technical Support
Progent's Microsoft certified experts provide three ways to help mid-size and large companies develop an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help companies sift through the numerous top level Help Desk software packages available and determine which packages may be excessively costly, lack key features, or align poorly with your organization's business goals. Progent also offers short-term staffing for companies who want to augment their in-house Help Desk staff for special tasks or to fill in for vacationing or incapacitated personnel.
Network Engineer Microsoft Server Consolidation
Virtual Server 2005 Engineer
Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 operating system and powered by technology first produced by Connectix, delivers the power necessary to accomplish server consolidation, application upgrade, and server quarantine projects via virtualization technology in an enterprise-ready computing environment with advanced expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to enhance ROI in application development and piloting, upgrading from legacy line-of-business software, and hardware consolidation. Progent's professional Virtual Server experts can help your IT staff to evaluate and integrate Microsoft Virtual Server.
Computer Engineer Remote Workforce Infrastructure
Remote At Home Workforce Infrastructure Remote Technical Support
Progent can help small and medium-size businesses to plan, deploy and debug the network infrastructure needed to support work-from-home employees.
