Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Downers Grove
ProgentProgent's consulting services for IT service organizations in Downers Grove Illinois allows your company to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular network support group. This can ease the way for you to grow your revenue, expand your service offerings, create happy clients, and improve your profits.

Progent's nationwide team of network infrastructure experts, desktop support technicians, IT admins, and data security consultants have acted as seamless supplements to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT consulting company with two decades of experience providing remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing platforms are not just costly to license and staff, but also challenging to set up and manage. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technologies your business can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite support in major metros is available throughout the country at extra cost.
  • You have full control of your clients and billing.
  • Your clients enter service requests using your branded Internet portal, an 800 phone number, or by sending a message to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and core in-house competencies steadily without being forced to decline opportunities due to a lack of in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, under your coordination, and bills you instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced service reporting system to ensure that all services performed are fully documented. This allows you to shift account assignments to internal consultants when you have sufficient staff and relevant skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on additional jobs beyond your main areas of expertise and open new territories without assuming the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by delivering more services to more customers under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a dependable resource for growing your IT support operations.
  • Rapid Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast results.
  • Major Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Downers Grove, Illinois Organizations
Progent's veteran roster of certified engineers offers Downers Grove, Illinois organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Downers Grove, Illinois
To learn additional details about Progent's consulting support for IT service organizations in Downers Grove, Illinois, call 1-800-993-9400 or visit Contact Progent.