Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Fort Worth
ProgentProgentís consulting support for IT service firms in Fort Worth Texas allows your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent extension of your in-house network support team. This can help you grow your client base, close gaps in your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have acted as transparent supplements to the support groups of some of the worldís biggest IT service firms. Progentís range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional IT services. Progent bills you exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Small or niche IT support providers seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service firms an economical way to keep their own branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to increase your support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is offered throughout the country at extra cost.
  • You retain full control of your clients and billing.
  • Your customers enter service requests via your branded web portal, an 800 phone number, or by directing a request to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all IT expertise your clients may need. You can grow your staff and core IT skills at your own pace without being forced to turn down new business owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, under your coordination, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Documentation: Progent uses an enterprise-class service documentation system to make sure all services performed are thoroughly described. This enables support group to shift account responsibilities to internal consultants when you have enough staff and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs beyond your core areas of excellence and open new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support firm by offering more services to more customers using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: Thanks to a sizable team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Happy: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote service saves money while delivering quick results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Fort Worth, Texas Companies
Progent's nationwide roster of certified consultants and technical experts can provide Fort Worth, Texas businesses a broad array of remote consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Fort Worth, Texas
To learn more information about Progent's reseller support for network service organizations in Fort Worth, Texas, call 1-800-993-9400 or refer to Contact Progent.