Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Honolulu
ProgentProgent's consulting support for IT service firms in Honolulu Hawaii enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent augmentation of your in-house network services group. These services can ease the way for you to add to your revenue, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's nationwide team of network engineers, PC support specialists, network admins, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent's transparency lets you promote and protect your company's brand.

Progent is a network consulting firm with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer support company in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's reseller program for IT service providers features transparent resale to your customers of professional services. Progent bills you directly and works under your direction to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and manage. Smaller IT service providers rarely have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support firms an affordable way to retain their own branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program enable you to increase your support volume, the range of technical issues your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service team delivers Level 1 end user support with 1-hour service level agreement to commence work during normal business hours.
  • Normal support hours are from 5am to 7pm PST, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is available across the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your clients submit requests using your custom branded Internet portal, an 800 phone number, or by sending an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service providers allows your support team to become a single source for virtually all IT expertise your customers may require. You can grow your team and strategic IT skills at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your management, and invoices you rather than your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are fully described. This allows your IT support organization to shift service assignments to internal consultants when you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and affordably take on additional opportunities beyond your main areas of expertise and serve additional territories without assuming the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a sizable roster of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Keep Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective online support saves money while delivering quick results.
  • Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Honolulu, Hawaii Companies
Progent's veteran team of certified engineers offers Honolulu, Hawaii businesses a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Honolulu, Hawaii
For more information about Progent's consulting support for IT service firms in Honolulu, Hawaii, call 1-800-993-9400 or see Contact Progent.