Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Honolulu
ProgentProgentís consulting services for IT service organizations in Honolulu Hawaii enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your in-house network services team. These services can ease the way for you to grow your revenue, fill out your service offerings, satisfy your customers, and increase your bottom line.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, network administrators, and data security consultants have worked as transparent supplements to the IT staffs of some of the country's biggest IT support firms. Progentís range of expertise enables you to widen the capabilities of your IT support practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting firm with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any independent IT services company in the world. Progent has provided online IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of professional IT services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not only expensive to license and staff, but also challenging to configure and maintain. Smaller IT support organizations do not have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support firms a practical way to keep their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support workload, the range of technologies your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is offered throughout the country at extra cost.
  • You retain complete control of your customers and billing.
  • Your clients enter service requests through your branded Internet portal, a toll-free number, or by directing a message to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows you to act as a sole point of contact for virtually all technical expertise your clients may require. You can build your team and strategic IT skills at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your direction, and bills your firm instead of your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house personnel when you have enough people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and affordably take on more opportunities beyond your main areas of expertise and serve new geographies without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more customers under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient remote support saves money and produces fast solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Honolulu, Hawaii Organizations
Progent's seasoned team of certified consultants offers Honolulu, Hawaii organizations a broad range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Honolulu, Hawaii
To learn additional details about Progent's consulting program for IT service firms in Honolulu, Hawaii, call 1-800-993-9400 or see Contact Progent.