Las Vegas Consulting for IT Support Companies
Seamless Temporary Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Las Vegas
Progent’s consulting support for IT service organizations in Las Vegas Nevada allows your company to provide your clients Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your in-house IT support team. This can ease the way for you to add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.
Progent's team of network engineers, desktop support specialists, network admins, and data security consultants have worked as transparent extensions to the support staffs of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is a network support company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to configure and maintain. Smaller IT service firms rarely have the required resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional onsite service in larger metro areas is available throughout the country at extra cost.
- You retain full control of your customers and billing.
- Your clients enter incident reports via your branded Internet portal, an 800 phone number, or by directing an email to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your coordination, and bills you instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Detailed Reporting: Progent uses an enterprise-class reporting system to ensure that all services delivered are thoroughly described. This enables you to shift account responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
- Safely Expand Your Service Practice: You can quickly and affordably accept more jobs beyond your core areas of expertise and open additional geographies without the risks associated with increasing your head count too rapidly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more solutions to more clients under your own brand.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
- Rapid Problem Escalation: With a large team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
- Online Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote service cuts costs and produces fast results.
- Advanced Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Las Vegas, Nevada Companies
Progent's nationwide roster of certified consultants can deliver Las Vegas, Nevada organizations a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory Integration
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Technical Support
- Work from Home Support Services
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- Smartphone Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More About Progent's Consulting Program for IT Service Organizations in Las Vegas, Nevada For more information about Progent's reseller program for IT service organizations in Las Vegas, Nevada, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Private Cloud Services Professionals
Private Cloud Virtual Datacenter Hosting Consulting
Progent’s private cloud hosting enables small and midsize businesses to run key applications like Microsoft SQL and Exchange from a hardened Tier III data center facility on fault-tolerant equipment with offsite data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager for backup replication and restoration. Smaller organizations can use Progent’s private cloud hosting service to eliminate large capital costs for the acquisition, upkeep, and management of computer hardware and facilities while achieving world-class levels of network availability and security.
Remote MRTG for Linux Consulting Services
Nagios for Linux Engineers
Network monitoring typically entails observing a system's resource utilization to help identify throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that work under Linux and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support services offer small companies and programmers help with managing and servicing UNIX/Linux and Solaris systems that coexist with Microsoft-based products.
Microsoft Certified SQL Programmer
Microsoft T-SQL Development Group
Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT experts as well as to information workers, lessening the complexity of designing, deploying, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to enterprise data networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on experience and broad knowledge in planning and deploying information-based, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Photoshop Trainer
Award Winning Photoshop CS5 Education
Progent's Apple Mac experts can promote the creative facets of Mac computing by offering consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Flex Series Wireless Controller Remote Support Services
Cisco Experts wireless controller Network Consulting
Progent can assist you to configure Cisco wireless LAN controllers to manage wireless networks of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth transition to Cisco's modern wireless controller technology. Progent can provide expertise for both physical and software-based wireless controllers and can help you to determine which version is appropriare for your wireless environment. For Wave 2 Wi-Fi controller appliances, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller expertise, and Cisco 8540 wireless controller support.
SQL Server 2012 Security IT Consulting
Consultants SQL Server Configuration Manager
Progent offers the expertise of Microsoft-certified engineers as well as seasoned software programmers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and certified security professionals to help your business to evaluate the potential benefits of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy database solutions, and configure a cost-effective and secure IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Hosting IT Consulting
Colo Remote Consulting
Progent’s data center support services are designed for companies with equipment located at IDCs or data center colo hosting sites and requiring timely on-premises assistance at the colocation facility plus remote help from Microsoft and Cisco Premier Certified experts. Progent offers a complete range of Internet Data Centers and data center and co-location support services such as network architecture analysis, Windows and Linux server integration and support, troubleshooting for server and communications networking, development and deployment of fault tolerant configurations, architecting and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server clustering configurations.
ISR Router Technology Consulting Services
CCNP Expert Certified IOS XR Software IT Consulting
Cisco has designed a full array of routers including appliances built to deliver the protection, bandwidth, and availability required by organizations ranging from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to grow as you support new users, start new offices, install new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
IT Consultants Exchange 2000 Server Upgrade
24-7 Exchange 2000 Server Upgrade Online Consulting
Progent is one of the most expert information technology consulting firms for creating e-mail systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive all the advantages of Microsoft Exchange 2000 under common scenarios including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Top ISA Server Specialist
ISA 2004 Remote Technical Support
Progent's Microsoft-certified ISA Server consultants have extensive experience developing corporate security designs for IT networks with multiple locations, remote workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small business plan and deploy an installation of ISA Server 2004 that meets your IT security requirements without limiting your network.
Microsoft Certified Partner Network Consultant MOM 2007
Network Consultant 24x7 Network
Remote continuous monitoring, proactive alerts, and periodic reports are vital to maintaining the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have advanced so far that companies of all sizes can afford a level of protection that was previously limited to enterprises. Progent offers several RMM options available as economical services created to help your company to identify and resolve a most IT network issues before they can hurt your business.
SCCM Planning Support and Integration
SCCM Upgrade Computer Consultants
Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings management, inventories network assets, protects against company data leakage, provides health monitoring, enables secure self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can help businesses of any size with any facet of planning, installing, using and repairing a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
information Systems Audit Juniper SRX650 Router
Consultants Juniper SRX100 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
At Home Employees Endpoint Management Professional
Telecommuter Endpoint Management Professional
Progent can assist small and mid-size organizations to implement unified remote endpoint management and monitoring platforms for administering endpoints operated by an offsite workforce.
Microsoft and Mac Desktop IT Outsourcing Group
Microsoft Desktop Software Recovery
Progent can deliver a wide array of affordable remote and onsite consulting services to help your business to deploy, manage, and debug workstations and handhelds based on Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
eCommerce Expert Development
Coding Dynamics
For custom application development, Progent can provide software design experts to write business applications in areas such as eCommerce, web development, Microsoft Business Solutions packages including Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s consultants can use Microsoft IIS to create custom eCommerce applications powered by Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Intune Policy Settings IT Consultant
Professional Mobile Application Management
Progent's Intune consultants can assist you to assess the strategic case for utilizing Microsoft Intune for administering your web-facing mobile devices including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent's Intune consultants can help your company to define security policies, set up pilot systems to evaluate the benefits of Microsoft Intune for your network, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune solution.
CCDP Expert Certified prime infrastructure Online Troubleshooting
Emergency WLAN controller IT Consulting
Progent's certified Wi-Fi consultants can help your organization to evaluate the benefits of using Catalyst wireless controllers to manage wireless deployments of any scale. Progent can help you to support and troubleshoot your existing Wi-Fi network or help you design and implement an efficient transition from earlier generation wireless controllers to modern models.
Integration Accounting System
Custom eCommerce Coder
For custom program development, Progent can provide programming consultants to produce business software in areas such as commercial transaction webs, web development, Microsoft Business Solutions packages including Microsoft Dynamics GP, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Microsoft IIS to create company-specific eCommerce applications based on Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Urgent Small Business IT Outsourcing Consult
Full Service Outsourcing Specialists
Progent is organized provide in-depth online support for all technical areas common to small business information systems and allows you to outsource a variety of vital, as-needed support services including a part-time Chief Information Officer to provide senior-level IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam and email-borne virus protection as a managed service, best-practices project management help for critical projects such as site moves oroperating system migrations, Cisco-certified experts for designing high-performance and reliable network infrastructure, security engineers to ensure data protection and regulatory compliance, disaster recovery experts to design and document business continuity plans, and software programmers to create, enhance, or troubleshoot business application programs.
Engineer Microsoft Configuration Manager 2012
SCCM 2012 Device Management Consulting Services
Progent's Microsoft-certified consultants can assist your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy device and application management platform or help you to modify your current SCCM 2012 ecosystem to accommodate your changing business requirements. In addition, Progent can assist you to build an infrastructure that fully supports SCCM by providing advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
Windows Server 2000 Upgrade
Windows 2000 Server Online Technical Support
Progent's certified Microsoft Windows 2000 consulting staff can show you how to enhance the functionality of your existing Windows 2000 Servers and can simplify network management, provide technical support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a plan to migrate from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing test installations to reduce the technical risk associated with moving to Windows Server 2003 by identifying potential hardware and software compatibility problems.
Meraki MR34 Access Point Computer Consultants
Meraki 802.11ac Access Point On-site Support
Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to assist your organization to plan, configure, administer, tune, and repair Wi-Fi networks that utilize Cisco's Meraki access points. Progent can also assist you to design and deploy hybrid networks that combine on-premises and cloud-hosted resources and that provide easy access, advanced security and compliance, streamlined management, and dependable performance for all your mobile and desktop endpoints.
Computer Support Help Desk Outsourcing Remote Technical Support
Support Desk Management Services Computer Consulting
Progent's Computer Contact Center Outsourcing Services for PC desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Service Center with expert phone support and full escalation capability but who have to operate within a modest network support budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Helpdesk Services, Per Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.
CCIE Certified Integration Services Security
24 Hour Consultants Cisco PIX Firewall
Cisco's PIX Series firewalls have been discontinued and Cisco may no longer offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine whether to migrate to more current firewall products available from Cisco. Progent's Cisco-certified specialists can help your company plan and implement an efficient upgrade to Cisco ASA 5500-X firewalls following leading practices.
Microsoft Exchange Server Upgrade Consultancy
24x7 Specialist Exchange Server Migration
Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to carry out your upgrade to Exchange Server 2010, generate comprehensive documentation of your upgraded email system, educate your IT staff and end users to get them up to speed rapidly on Microsoft Exchange 2010, and provide continuing management services and engineering support. Progent can also help you upgrade from Microsoft Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Microsoft Windows 10 Configuration Manager Consultancy
Windows 10 Trusted Boot On-site Technical Support
Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and administration, network optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and ongoing technical help.
