Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Las Vegas
ProgentProgentís consulting support for IT service organizations in Las Vegas Nevada allows your company to provide your clients Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your in-house IT support team. This can ease the way for you to add to your revenue, flesh out your service portfolio, create happy customers, and increase your bottom line.

Progent's team of network engineers, desktop support specialists, network admins, and data security consultants have worked as transparent extensions to the support staffs of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progentís transparency lets you strengthen and protect your company's brand.

Progent is a network support company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But enterprise-grade ticketing platforms are not only expensive to license and staff, but challenging to configure and maintain. Smaller IT service firms rarely have the required resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support workload, the range of technologies your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is available throughout the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter incident reports via your branded Internet portal, an 800 phone number, or by directing an email to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all IT expertise your clients may need. You can build your team and core in-house competencies steadily without having to decline opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Reporting: Progent uses an enterprise-class reporting system to ensure that all services delivered are thoroughly described. This enables you to shift account responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept more jobs beyond your core areas of expertise and open additional geographies without the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more solutions to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Make Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Experts: For 20 years, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote service cuts costs and produces fast results.
  • Advanced Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Las Vegas, Nevada Companies
Progent's nationwide roster of certified consultants can deliver Las Vegas, Nevada organizations a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Organizations in Las Vegas, Nevada
For more information about Progent's reseller program for IT service organizations in Las Vegas, Nevada, call 1-800-993-9400 or refer to Contact Progent.