Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Phoenix
Progent's consulting services for network service firms in Phoenix Arizona enables you to offer your customers Progent's consulting and Help Desk support using your brand as a seamless augmentation of your regular network services team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your profits.
Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your branding.
Progent is an IT support firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (See recommendations from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but challenging to configure and manage. Small or niche IT service providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Phoenix, Arizona Organizations
Progent's veteran team of certified consultants and technical experts offers Phoenix, Arizona companies a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:
Learn More About Progent's Reseller Support for Network Service Organizations in Phoenix, Arizona To learn additional details about Progent's consulting support for IT service organizations in Phoenix, Arizona, call 1-800-993-9400 or refer to Contact Progent.