Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Phoenix
ProgentProgentís consulting services for IT service firms in Phoenix Arizona allows you to provide your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless augmentation of your regular IT support group. This can put you on the fast track to add to your revenue, fill out your service catalog, create happy clients, and increase your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless extensions to the IT staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís transparency lets you promote and protect your company's brand.

Progent is an IT consulting firm with two decades of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and works under your instructions to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not only expensive to license and staff, but also a hassle to configure and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement to commence work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metro areas is available across the US at additional cost.
  • You keep complete control of your customers and billing.
  • Your clients submit requests using your own branded web portal, a toll-free number, or by sending an email to your designated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for virtually all technical expertise your customers may require. You can build your team and core IT skills steadily without having to decline opportunities due to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, under your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Documentation: Progent uses an advanced reporting system to make sure all IT services performed are thoroughly described. This allows support group to transfer account assignments to in-house consultants once you have enough staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core fields of excellence and open new territories without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more customers under your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier expertise in a broad range of technologies and can be a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Remote Technical Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to high-level consulting. Efficient online service cuts costs and produces fast solutions.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Phoenix, Arizona Organizations
Progent's nationwide team of certified consultants offers Phoenix, Arizona businesses a broad array of remote technical guidance and debugging services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Phoenix, Arizona
For additional details about Progent's consulting program for network service firms in Phoenix, Arizona, call 1-800-993-9400 or refer to Contact Progent.