Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Phoenix
ProgentProgent's consulting services for IT service organizations in Phoenix Arizona allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house IT services group. These services can ease the way for you to add to your revenue, fill out your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent supplements to the support staffs of some of the world's largest IT support firms. Progent's range of expertise allows you to broaden the capabilities of your IT service business, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network support company with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any independent IT services firm in the world. Progent has provided online IT support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to deliver your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service companies seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their custom branding while providing their customers world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metro areas is offered across the US at additional cost.
  • You retain full control of your clients and billing.
  • Your customers submit service requests through your custom branded Internet portal, a toll-free number, or by sending an email to your specified mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional information on Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, responding to your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced service documentation system to ensure that all services delivered are fully described. This makes it easy for you to shift service assignments to in-house personnel when you have sufficient people and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on more jobs beyond your main fields of expertise and serve additional geographies without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: Thanks to a large team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Effective online support cuts costs while delivering quick results.
  • Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Phoenix, Arizona Businesses
Progent's veteran roster of certified consultants offers Phoenix, Arizona companies a broad array of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Phoenix, Arizona
To learn more information about Progent's reseller program for network service organizations in Phoenix, Arizona, call 1-800-993-9400 or visit Contact Progent.