Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Phoenix
ProgentProgent's consulting services for network service firms in Phoenix Arizona enables you to offer your customers Progent's consulting and Help Desk support using your brand as a seamless augmentation of your regular network services team. These services can put you on the fast track to grow your revenue, fill out your service catalog, create happy clients, and improve your profits.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is an IT support firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco CCIE network experts of any private IT services company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (See recommendations from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent invoices your firm exclusively and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but challenging to configure and manage. Small or niche IT service providers seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You have complete control of your clients and billing.
  • Your clients submit requests via your custom branded web portal, an 800 number, or by sending an email to your designated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house support group, under your direction, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services delivered are thoroughly documented. This allows your IT support organization to transfer account assignments to in-house consultants when you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on more opportunities beyond your core areas of excellence and open new geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum IT support firm by delivering more services to more customers under your own brand.
  • Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Efficient online service saves money and produces fast results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Phoenix, Arizona Organizations
Progent's veteran team of certified consultants and technical experts offers Phoenix, Arizona companies a wide range of online consulting and debugging services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Organizations in Phoenix, Arizona
To learn additional details about Progent's consulting support for IT service organizations in Phoenix, Arizona, call 1-800-993-9400 or refer to Contact Progent.