Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Phoenix
Progent’s consulting services for network service firms in Phoenix Arizona allows your company to offer your clients Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your regular IT support group. This can help you grow your client base, expand your service portfolio, create happy clients, and improve your bottom line.
Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the IT staffs of some of the world’s largest IT service businesses. Progent’s range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent’s transparency helps you promote and preserve your branding.
Progent is a network support firm with two decades of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided online technical support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent invoices your firm directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but difficult to set up and maintain. Smaller IT support organizations do not have the necessary budget or personnel. Progent's Call Center and ticketing solution offers IT support firms a practical way to keep their own branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support volume, the range of technologies your business can take on, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Phoenix, Arizona Companies
Progent's veteran roster of certified consultants and technical experts can deliver Phoenix, Arizona organizations a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Find Out More About Progent's Reseller Support for IT Service Firms in Phoenix, Arizona For more information about Progent's consulting support for network service organizations in Phoenix, Arizona, call 1-800-993-9400 or refer to Contact Progent.