San Bernardino Consulting Expertise for IT Service Organizations
Seamless Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in San Bernardino
Progent’s consulting support for IT service organizations in San Bernardino California allows your company to provide your customers Progent's consulting and Help Desk support with your brand as a seamless extension of your in-house IT support team. This can help you grow your client base, close gaps in your service catalog, satisfy your customers, and improve your bottom line.
Progent's team of network infrastructure engineers, PC support specialists, IT admins, and data security consultants have acted as seamless extensions to the IT groups of some of the world’s largest IT support firms. Progent’s range of technical knowledge enables you to add to the scope of your IT support practice, and Progent’s close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT support providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
- Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metros is offered throughout the US at extra cost.
- You retain full control of your clients and billing.
- Your clients submit incident reports through your custom branded Internet portal, an 800 number, or by directing a message to your specified mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your management, and invoices your firm rather than your client.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for your IT support organization to shift service assignments to internal consultants once you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can easily and safely accept additional jobs outside your core areas of excellence and open additional geographies without assuming the risks involved with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by offering more services to more customers using your own company name.
- Add to Your Services Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
- Online Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient online support saves money and produces quick solutions.
- Top Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for San Bernardino, California Companies
Progent's veteran team of certified consultants and technical experts offers San Bernardino, California organizations a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- AD Design
- Office 365 Integration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Integration
- Security and Compliance Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- iPhone and Android Management
- iPhone Integration
- Google Android Phone Support
- Ransomware Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More About Progent's Reseller Program for IT Service Firms in San Bernardino, California To learn more details about Progent's consulting support for network service organizations in San Bernardino, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Exchange Online Archiving Network Consultants
Computer Consultant Office 365 mail flow
Office 365 is Microsoft's extensive suite of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in an array of subscription plans targeted at customers from students and households to global enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help your business to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that transparently combine on-premises and cloud-based products and services.
Professional Microsoft Lync Server 2013 IM
Lync Server 2013 security Services
Lync 2013, renamed Skype for Business, enables businesses of any size to build a manageable and protected communications ecosystem that permits a BYOD computing style with instant messaging, presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony enabled for a broad range of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (via Lync Online) or mixed topology appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live webinar and on-premises training to your IT staff and users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Office and Office 365 apps including Outlook and PowerPoint.
After Hours Exchange Server 2007 Online Support Services
Exchange 2007 Network Consultant
Progent's Microsoft certified consultants can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the design of unified messaging solutions based on Microsoft Exchange 2007 Server.
Juniper Junos Forensics Services
Juniper Junos J-Web Network Intrusion Penetration Testing
Progent's Juniper Networks-certified network consultants can assist you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS consultants can offer expertise with Juniper's flagship network operating system to help you to streamline the administration and strengthen the protection of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that include a combination of Juniper's OS platforms.
Consultant ProSight Data Backup and Restore Services
Online Technical Support Offsite Managed Data Backup/Recovery Services
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information.
Virtual Server Technology Consultants
Server Virtualization Online Support
Server growth wreaks havoc on network budgets and administrative resources. Server reduction via a virtual infrastructure promises lower total cost of ownership of hardware and quicker return on investment, more efficient utilization of servers, streamlined operations, enhanced system uptime, and easier manageability. Typical uses for virtual servers are hardware consolidation, low-cost platforms for mission-critical legacy software running on outdated operating systems, and inexpensive quarantine of program development or evaluation systems from on-line systems.
Office Word document sharing Consulting
Office Word training Consulting
Progent's Microsoft Office Word and Office 365 Word experts offer a wide selection of economical remote consulting services to assist your organization to manage and troubleshoot your current Microsoft Office Word environment or assist you to upgrade to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility issues between different releases of Word, integrating Word with other Office applications like Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, smart phone synchronization, and remote training tailored for individuals or groups.
Contract Programmer Amazon Marketplace Web Service
Cisco Experts Amazon MWS programming Programming Companies
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, lower their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.
Microsoft Azure integration Development Companies
Microsoft Azure Storage Reports
Progent can assist companies of all sizes to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can help you to evaluate the advantages and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure you avoid the typical errors small companies make when moving to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.
Zero Downtime Clustered Servers Integration Services
Microsoft Certified Partner Clustered Server Support and Setup
Progent offers Microsoft Windows 2003 Cluster Server assistance to help your company deploy non-stop clustered servers designed to deliver 100% operation. Clustered Windows servers for high-availability networks include Windows 2003 Cluster Server, SQL Cluster, and Microsoft Exchange Cluster Server. By assisting you t design zero-downtime server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s Premier Windows professionals ensure that your non-stop server clusters are configured to maximize the business advantage of your information system.
Sales Office On-site Support
24 Hour Help and Support Remote Office
Years of experience providing Microsoft expertise and Cisco technology consulting has enabled Progent to develop an unmatched capability for serving branch offices that require network help with the flexibility common to with small organizations but which offers professional client interaction, complete documentation, and compliance with enterprise IT protocols. If your corporation maintains a branch office situated anywhere in or any region covered by Progent's engineers, Progent can offer a broad array of in-person and off-site IT consulting services and network design expertise.
Top Programming Firms Amazon MWS
Amazon Marketplace Web Service Designer
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, merchants can broaden their reach, reduce their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.
Rhode Island Recovery Services
New Hampshire Computer Consultancy Company
Progent’s Technical Response Center provides national extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer after-hours phone help and online secure computer connection to isolate and resolve network problems rapidly and affordably. The scope of technical experience represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult network issues to appropriate experts as needed. For urgent problems, the TRC endeavors to answer your call for service within one hour.
Amazon MWS programming Programming
Amazon MWS development Development Company
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.
24-7 CISSP-ISSEP Security Engineer
CISSP Certified Security Analyst Professionals
Progent's CISSP-premier cybersecurity consultants can assist organizations of all sizes with any aspect of information system security. Progent can create efficient security systems that guard a small office from advanced malware attacks or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users accessing IT resources distributed over multiple physical datacenters and various clouds.
IT Services MRTG
MRTG for Linux Consult
Nagios and MRTG are useful, license-free monitoring tools that operate on the Linux OS and can be deployed to analyze UNIX networks, Windows networks, or mixed-platform systems where Linux and Windows run side by side. Nagios allows network support engineers to monitor system services including POP3, HTTP, FTP, and NNTP. Multi Router Traffic Grapher allows you to track the traffic in and out of SNMP network devices such as processors, routers, and switches. Progent's network integration engineers can assist you to use both these utilities to tune and repair your network.
Services MetroCluster Switch Integration
MetroCluster Switch Integration Consultancy
Progent offers enterprise clients the help of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's entire family of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably based on leading practices.
Nexus Switch Scripting Troubleshooting
Troubleshooting Nexus 5600 Switch
Nexus switches are engineered to provide the performance, expandability, resilience, virtualization support, capacity, security and ease of management needed to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide online and on-premises support expertise to assist you to plan an optimal switch topology, set up pilot environments to validate your switching solution, deploy Nexus switches, define and implement effective policies, run security vulnerability tests, set up proactive monitoring and alert systems, consolidate network resources through virtualization technologies, troubleshoot switching and routing problems, maximize system performance, plan for expected growth, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus products. Progent can also help your business to migrate non-disruptively from outdated Nexus switches or Catalyst switches to current Nexus platforms.
Dynamics GP System Migration Consult
24x7 Consulting Services Microsoft Dynamics GP System Migration
Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, software development, education, and troubleshooting since the product's original release. Progent offers top-tier expertise for updating legacy Dynamics GP/Great Plains deployments. Progent can help you to design, validate, and implement a cost-effective migration from a an outdated release of GP to the latest release of Dynamics GP.
Microsoft Office 2000 Professional Services
Microsoft On-site IT Support
Progent’s IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it involves planning system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or creating an on-line eCommerce application, outsourcing your network engineering services can contain costs and eliminate uncertainties, allowing network service budgets to grow in a more linear and controlled manner than is possible by building up a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a protected and robust system foundation for your critical applications powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Emergency Wave 2 wireless controller Remote Troubleshooting
Remote Troubleshooting 2500 Wireless Controller
Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of any size. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth transition to Cisco's modern wireless controller solutions.
ISR Routers Specialists
Cisco Routers Outsourcing
Cisco has designed an extensive array of routers that includes routers designed to provide the security, bandwidth, and availability demanded by organizations from small offices to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 series of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Routers.
24/7 Network Consultant SCCM 2016 Security
Largest SCCM 2016 Primary Site Computer Engineer
System Center Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings management, keeps track of network assets, protects against company data leakage, performs network health reporting, enables safe self service, and offers a single control mechanism for managing multi-operating system networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration specialists can assist businesses of any size with any aspect of designing, implementing, operating and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
