Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in San Bernardino
ProgentProgent's consulting services for network service firms in San Bernardino California enables you to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless extension of your regular IT services group. This can help you add to your client base, expand your service portfolio, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have acted as transparent adjuncts to the IT staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge allows you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support firm with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of world-class services. Progent bills your firm exclusively and performs under your instructions to deliver your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only costly to acquire and staff, but challenging to set up and maintain. Small or niche IT service organizations do not have the necessary resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metro areas is offered throughout the US at extra cost.
  • You have full control of your clients and invoicing.
  • Your clients submit incident reports by means of your custom branded web portal, an 800 number, or by sending a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your team and strategic IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service reporting system to ensure that all services delivered are thoroughly described. This makes it easy for you to shift account assignments to in-house personnel once you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more jobs beyond your core areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of technologies and can be a reliable resource for expanding your IT service operations.
  • Rapid Problem Escalation: With a sizable roster of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Support Professionals: For two decades, Progent has provided remote network support ranging from Help Desk services to advanced consulting. Effective online service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for San Bernardino, California Companies
Progent's seasoned roster of certified engineers can deliver San Bernardino, California businesses a wide range of online consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Organizations in San Bernardino, California
To learn more information about Progent's reseller program for IT service organizations in San Bernardino, California, call 1-800-993-9400 or refer to Contact Progent.