Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in San Bernardino
ProgentProgentís consulting support for IT service organizations in San Bernardino California allows your company to provide your customers Progent's consulting and Help Desk support with your brand as a seamless extension of your in-house IT support team. This can help you grow your client base, close gaps in your service catalog, satisfy your customers, and improve your bottom line.

Progent's team of network infrastructure engineers, PC support specialists, IT admins, and data security consultants have acted as seamless extensions to the IT groups of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to add to the scope of your IT support practice, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network support firm with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT support providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is offered throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit incident reports through your custom branded Internet portal, an 800 number, or by directing a message to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information about Progent's Help Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal IT service group, under your management, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Reporting: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are thoroughly described. This makes it easy for your IT support organization to shift service assignments to internal consultants once you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Practice: You can easily and safely accept additional jobs outside your core areas of excellence and open additional geographies without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by offering more services to more customers using your own company name.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
  • Online Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient online support saves money and produces quick solutions.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for San Bernardino, California Companies
Progent's veteran team of certified consultants and technical experts offers San Bernardino, California organizations a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in San Bernardino, California
To learn more details about Progent's consulting support for network service organizations in San Bernardino, California, call 1-800-993-9400 or see Contact Progent.