Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in San Bernardino
Progent’s consulting support for IT service organizations in San Bernardino California allows your company to provide your customers Progent's consulting and Help Desk support with your brand as a seamless extension of your in-house IT support team. This can help you grow your client base, close gaps in your service catalog, satisfy your customers, and improve your bottom line.
Progent's team of network infrastructure engineers, PC support specialists, IT admins, and data security consultants have acted as seamless extensions to the IT groups of some of the world’s largest IT support firms. Progent’s range of technical knowledge enables you to add to the scope of your IT support practice, and Progent’s close integration with your support team helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of background providing online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of professional services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Off-hours Support Program for customers who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT support providers rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT support organizations include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for practically all technical expertise your clients may need. You can build your team and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for San Bernardino, California Companies
Progent's veteran team of certified consultants and technical experts offers San Bernardino, California organizations a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:
Find Out More About Progent's Reseller Program for IT Service Firms in San Bernardino, California To learn more details about Progent's consulting support for network service organizations in San Bernardino, California, call 1-800-993-9400 or see Contact Progent.