Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in San Diego UCSD
ProgentProgentís consulting support for network service organizations in San Diego UCSD California allows you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a seamless supplement to your regular network services team. This can ease the way for you to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's largest IT support businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting company with 20 years of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also difficult to set up and maintain. Small or niche IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metros is offered throughout the country at additional cost.
  • You keep full control of your clients and billing.
  • Your customers enter service requests via your custom branded web portal, an 800 number, or by sending a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, under your direction, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are fully documented. This enables support group to transfer account assignments to in-house consultants when you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and safely accept more jobs beyond your main fields of excellence and open new geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more clients using your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Effective online service cuts costs while delivering quick solutions.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for San Diego UCSD, California Businesses
Progent's nationwide roster of certified consultants and technical experts can provide San Diego UCSD, California businesses a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in San Diego UCSD, California
To learn more details about Progent's reseller support for IT service organizations in San Diego UCSD, California, call 1-800-993-9400 or see Contact Progent.