Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in San Diego UCSD
ProgentProgentís consulting support for network service firms in San Diego UCSD California allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent supplement to your in-house IT services group. These services can ease the way for you to add to your client base, flesh out your service portfolio, create happy clients, and increase your profits.

Progent's team of network experts, PC support specialists, IT administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the country's biggest IT service firms. Progentís range of expertise allows you to broaden the scope of your IT support business, and Progentís transparency helps you strengthen and preserve your company's brand.

Progent is a network consulting company with two decades of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the heart of a successful IT Call Center. But modern ticketing systems are not only expensive to license and staff, but also a hassle to configure and manage. Smaller IT support firms seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service firms a practical way to keep their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow you to increase your support volume, the range of technical issues your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is available throughout the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit incident reports through your own branded web portal, a toll-free phone number, or by directing a request to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole point of contact for virtually all technical expertise your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your in-house support team, under your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced reporting system to make sure all IT services delivered are thoroughly documented. This enables support group to shift account assignments to internal personnel once you have enough staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more opportunities beyond your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network support provider by delivering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide range of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Fast Escalation: With a large team of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Help Desk services to high-level consulting. Effective remote support cuts costs and produces fast solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for San Diego UCSD, California Organizations
Progent's veteran team of certified consultants offers San Diego UCSD, California businesses a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Providers in San Diego UCSD, California
To learn additional information about Progent's consulting support for IT service firms in San Diego UCSD, California, call 1-800-993-9400 or visit Contact Progent.