San Diego UCSD Consulting Support for IT Service Providers
Transparent Temporary Support Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in San Diego UCSD
Progent’s consulting support for network service organizations in San Diego UCSD California allows you to provide your customers Progent's consulting and Help Desk Call Center support under your own branding as a seamless supplement to your regular network services team. This can ease the way for you to add to your client base, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's team of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have acted as seamless expansions to the IT staffs of some of the country's largest IT support businesses. Progent’s range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is an IT consulting company with 20 years of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)
Using Progent's Services With Your Own Brand
Progent's consulting program for network service organizations features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also difficult to set up and maintain. Small or niche IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their custom branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's remote desktop service group provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Standard service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at extra cost.
- Optional onsite service in larger metros is offered throughout the country at additional cost.
- You keep full control of your clients and billing.
- Your customers enter service requests via your custom branded web portal, an 800 number, or by sending a message to your designated email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without being forced to decline new business due to a lack of in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service group, under your direction, and invoices you instead of your client.
- Granular Billing: Progent bills by the minute to reign in expenses.
- Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are fully documented. This enables support group to transfer account assignments to in-house consultants when you have sufficient people and relevant technical skills.
- Safely Grow Your Service Practice: You can quickly and safely accept more jobs beyond your main fields of excellence and open new geographies without assuming the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more services to more clients using your own brand.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
- Fast Problem Escalation: Thanks to a sizable team of senior IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
- Make Your Customers Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise from other support firms.
- Online Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Effective online service cuts costs while delivering quick solutions.
- Major Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for San Diego UCSD, California Businesses
Progent's nationwide roster of certified consultants and technical experts can provide San Diego UCSD, California businesses a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Migration
- Active Directory Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Teleworker Support Services
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Configuration
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Integration
- iPhone Support
- Android Phone Support
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More Details About Progent's Consulting Program for Network Service Organizations in San Diego UCSD, California To learn more details about Progent's reseller support for IT service organizations in San Diego UCSD, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Citrix Virtual Windows Applications Consultant
Virtual Windows Application Delivery Services
Progent's Citrix-certified consultants can assist your business to plan, deploy, administer, and troubleshoot a virtualized Windows application delivery and management system based on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for delivering server and client-side applications, and Progent's datacenter management and support experts can help you to administer and maintain a remote datacenter that features high uptime, enhanced protection, and rapid disaster recovery.
Urgent SCVMM 2016 Security Professional
Top SCVMM 2016 Rolling Upgrade Computer Consultant
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a unified mechanism for deploying and managing virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, design workflows for building and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and help you evaluate the potential business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi support.
Configuration Manager 2007 Support
Microsoft Expert SCCM 2007 Policy Settings Onsite Technical Support
Progent's Microsoft-certified consultants can help your business to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify administration, improve security and compliance, and boost worker output by making sure that critical applications are always current, tracking product licenses, and monitoring usage profiles so you can make smart purchasing choices. Once you are set to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to prepare for and implement an efficient migration to System Center 2012 Configuration Manager.
Consultants infrastructure documentation management
SSL management Professionals
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Online Technical Support SQL Server 2019 Express
Online Technical Support SQL Server 2019 Disaster Recovery
Progent's certified SQL Server 2019 experts can help you to assess the advantages for migrating to SQL Server 2019 and can provide rapid remote or onsite access to experts in solution planning and deployment, software development, SQL Server management, and network security.
Help and Support iPad
Troubleshooting Apple OS X and macOS
Progent's consultants offer Mac users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and iPad synchronization, or migrating to iCloud. For computer environments based solely on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, configuring and maintaining a network infrastructure that is reliable, safe, fast and aligned with your company's business goals.
Contract Cisco Consulting Remote Support Job
Top Rated Contract MRP Consultants Careers
Progent's Experts Team provides consulting in important areas such as Macintosh networking and applications; Support for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical application help; CIO, management information analyst, and project management outsourcing; Special program design and deployment; Web, eCommerce, Electronic Data Interchange, and client information portal design and deployment; DBM management and efficiency consulting; Business information consulting; and Telecom systems consulting.
Wave 2 Wi-Fi controller Configuration
Specialist Flex Series Wireless Controller
Progent's Wi-Fi consultants can help your business to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology. Progent offers expertise for physical and software-only Wi-Fi controllers and can assist you to determine which version makes sense for your Wi-Fi environment. For Wave 2 Wi-Fi controllers, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller support.
After Hours Consultancy Wireless LAN
802.11 Wireless LAN Network Consultant
Progent can show you how to plan, deploy, manage, monitor, and repair a viable Wireless LAN architecture, recommend sensible hardware and software, and integrate wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a complete wireless system security strategy that is well integrated with the security strategy for your overall business network.
Microsoft Certified SQL Server 2017 and Power BI Technical Support Services
SQL Server 2017 Performance Tuning Online Support
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of upgrading to SQL Server 2017 and can assist you to design and implement a cost-effective migration of your databases and applications to any deployment model including local, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support ranging from on-demand design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and within budget.
Consultant Services QTS Sacramento Data Center
QTS Colocation Center Engineers
The QTS Internet Data Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS data center as a colocation facility or if your company is considering migrating your main or offsite backup equipment to the Herakles data center, Progent can provide a variety of budget-friendly consulting services such as colocation relocation, system installation and updates, infrastructure improvements, comprehensive project management, virtual server configuration, offsite network monitoring, automated network administration, application programming, business continuity planning and testing, security evaluation, and the use of Progent's Test Lab.
QTS Sacramento Internet Data Center Consult
QTS Sacramento Colocation Center Technology Professional
The QTS Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation site or if you are considering migrating your main or offsite backup system to Herakles/QTS, Progent can provide a range of affordable consulting services such as data center relocation, system installation and upgrades, infrastructure improvements, comprehensive project management, virtual server configuration, offsite network monitoring, centralized system administration, software programming, business continuity planning and testing, data security evaluation, and the use of Progent's Test Lab.
CCNP Expert Certified ISR Routers Consultant
Consulting Services 800 ISR Router
Cisco has developed a full array of routers including routers designed to deliver the security, bandwidth, and availability required by organizations from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network availability. Progent can help you choose and integrate Cisco routers to build a solid foundation for your network and to make it economical to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, plus legacy 3600 and 3700 Series Routers.
Skype for Business and Exchange UM Server Consultant
Engineers Skype for Business Front End Server
Lync Server 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional public switched telephone network (PSTN) telephony. Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines administration through integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and on-premises support to help you to manage and troubleshoot your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business upgrade.
Urgent ISA 2004 Server Computer Consulting
Integration ISA 2000 Server
Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds developing corporate security designs for IT networks with many sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that meets your information security needs without limiting your productivity.
Dynamics GP/Great Plains Remote Troubleshooting
Remote Support Services Dynamics GP/Great Plains
Progent can help you plan and implement an efficient migration to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your protection, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity interruption by creating and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to produce custom business software and eCommerce programs that work transparently with Microsoft Dynamics GP.
Cisco Consulting Position
Contract Jobs Network Professional
Progent wants to find full-time, results-oriented Microsoft accredited consultants with MCSE certification; Cisco certified network engineers with Cisco CCNP or CCIE certification; security consultants with CISSP or CISA or comparable security certification; and high-end network design consultants with a background in mobile solutions, wireless connectivity, fault tolerance, workplace recovery, information preservation, and server virtualization. Progent also seeks employees who can work on our staff of help desk service specialists and remote support professionals. In addition, We are seeking talented managers able to perform productively in Progent's high-growth, virtual office culture.
VBA Design Firm
ASP Development Firms
If you need assistance writing, improving, or troubleshooting business aplications for Microsoft Windows, Linux, or the Web, Progent’s team of program developers, relational database architects, and software project managers can ensure you get the project completed on schedule and within budget. Progent's experienced application developers can provide affordable and expert remote help for jobs as small as creating VBA scripts for Office Excel or as large as developing mission-critical database applications based on Microsoft SQL Server ,Oracle, or MySQL.
IT Consulting Windows 8.1 Training
Emergency Microsoft and Cisco Microsoft Windows 8.1 Consultancy
Microsoft Windows 8.1 is engineered to run on devices ranging from smartphones and tablets to engineering workstations. A wealth of new and improved capabilities, including touch screen support and signature tile user interface, provide a broad selection of advantages for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help bring your organization up to speed with Microsoft Windows 8.1 and make sure you gain maximum competitive advantage from the product's various technical enhancements.
SCVMM 2016 and Hyper-V Support and Help
SCVMM 2016 Security Specialists
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a centralized solution for configuring and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with all facets of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade smoothly from legacy releases of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement high-availability scale-out clusters, integrate your datacenter infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor professionals can provide advanced Windows Hyper-V consulting and VMware vSphere support.
Small Business Computer Consultant Small Office
Small Office Repair
Progent's Microsoft and Cisco premier computer consultants offer expert help with a broad range of products and technologies and can deliver that expertise online anywhere in the U.S. or onsite in select cities across the country and anywhere in California. Progent offers online help for information systems based on Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Windows and UNIX-family technology. Progent also can provide access to the help of Cisco CCIE network specialists for complex network issues, plus the assistance of CISA-accredited security engineers to assist with complex security planning and troubleshooting. Progent has delivered remote network support to companies in every state in the United States.
Database Administration Consulting
Database Development Specialist
Progent's Microsoft-certified relational database consultants offer businesses of any size online DBA and programming services for popular RDBMS platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include software installation and integration, database design and coding, management support, synchronization strategies, capacity planning, performance optimization, data migration, information security, backup and recovery options, problem solving, and training.
Small Office Networking Services
Small Office Technician
Progent's Microsoft and Cisco premier computer engineers can provide advanced support for a wide array of technologies and can provide that assistance online nationwide or onsite in major cities across the United States and anywhere in California. Progent provides remote support for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for systems that include a mix of Microsoft and UNIX-based platforms. Progent also offers the help of Cisco CCIE infrastructure specialists for complex network issues, plus the assistance of CISA and CISSP-qualified security engineers to handle high-level security design and troubleshooting. Progent has delivered online network support to businesses in all 50 states in the U.S.
Microsoft Certified Dynamics GP Power BI IT Consultant
Expert Microsoft Certified Dynamics GP Power BI Consultant
Progent can show you how to prepare and implement an efficient move to Dynamics GP/Great Plains so that you preserve your data, improve your security, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity disruption by designing and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that work transparently with Dynamics GP.
