Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in San Diego UCSD
ProgentProgent's consulting support for network service firms in San Diego UCSD California enables you to offer your customers Progent's consulting expertise and Help Desk support using your company's own branding as a seamless supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, fill out your service portfolio, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, PC support technicians, network admins, and data security consultants have worked as transparent adjuncts to the IT staffs of some of the world's largest IT support businesses. Progent's range of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is a network support firm with 20 years of experience delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers seamless resale to your clients of professional IT services. Progent invoices you exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but a hassle to set up and maintain. Small or niche IT service organizations rarely have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to keep their custom branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support workload, the range of technical issues your business can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metros is available across the country at extra cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit service requests by means of your custom branded web portal, an 800 number, or by sending an email to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional information about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a single source for virtually all technical expertise your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support group, responding to your management, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class reporting platform to ensure that all IT services performed are fully described. This enables your IT support organization to shift account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and efficiently take on more jobs outside your main areas of excellence and serve additional territories without assuming the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more services to more customers under your own brand.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service business.
  • Fast Escalation: Thanks to a large team of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Support Experts: For 20 years, Progent has delivered remote IT support from Call Center support to high-level consulting. Efficient online service cuts costs and produces quick results.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for San Diego UCSD, California Organizations
Progent's veteran team of certified consultants and technical experts can provide San Diego UCSD, California companies a broad array of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Firms in San Diego UCSD, California
To learn more details about Progent's reseller support for IT service firms in San Diego UCSD, California, call 1-800-993-9400 or visit Contact Progent.