Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in San Francisco
ProgentProgent's consulting support for network service organizations in San Francisco California allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your in-house IT services team. This can put you on the fast track to grow your revenue, expand your service catalog, create happy clients, and increase your bottom line.

Progent's roster of network engineers, PC support specialists, IT administrators, and data security professionals have worked as seamless expansions to the support staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network support company with two decades of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your clients of professional services. Progent invoices you exclusively and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an effective service desk. But modern ticketing platforms are not only costly to acquire and staff, but difficult to configure and manage. Smaller IT service organizations seldom have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their own branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution allow you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You have full control of your clients and billing.
  • Your customers submit requests through your branded web portal, an 800 phone number, or by sending an email to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to act as a single point of contact for practically all IT expertise your clients may need. You can build your staff and strategic IT skills steadily without being forced to decline new business owing to a gap in in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, responding to your management, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an enterprise-class documentation platform to make sure all IT services delivered are fully described. This makes it easy for you to shift account responsibilities to internal consultants once you have sufficient people and relevant skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more opportunities outside your main areas of excellence and open additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad range of technologies and can be a reliable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
  • Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk services to high-level consulting. Efficient online service cuts costs while delivering quick results.
  • Top Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for San Francisco, California Organizations
Progent's nationwide team of certified consultants offers San Francisco, California organizations a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Support for Network Service Organizations in San Francisco, California
To learn more details about Progent's consulting support for IT service firms in San Francisco, California, call 1-800-993-9400 or see Contact Progent.