San Francisco Consultants for IT Support Providers
Seamless Temporary Staff Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in San Francisco
Progent’s consulting support for network service organizations in San Francisco California allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent augmentation of your regular IT services team. These services can put you on the fast track to grow your revenue, fill out your service offerings, create happy clients, and increase your profits.
Progent’s nationwide team of network experts, PC support technicians, IT admins, and data security consultants have worked as seamless extensions to the IT staffs of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to widen the capabilities of your IT service practice, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with 20 years of experience providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but also challenging to configure and manage. Smaller IT service providers rarely have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service organizations include:
- Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at extra cost.
- Optional onsite service in larger metro areas is available throughout the US at extra cost.
- You have full control of your clients and invoicing.
- Your clients enter incident reports via your own branded web portal, a toll-free number, or by sending a message to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole point of contact for practically all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, under your direction, and bills your firm rather than your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Detailed Reporting: Progent uses an enterprise-class reporting platform to ensure that all services delivered are fully documented. This makes it easy for your IT support organization to shift account assignments to in-house consultants once you have enough people and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and affordably accept additional opportunities beyond your main fields of expertise and open additional territories without the risks involved with expanding your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT service operations.
- Rapid Escalation: Thanks to a sizable roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
- Make Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
- Online Technical Support Professionals: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Effective remote service saves money and produces fast solutions.
- Major Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for San Francisco, California Organizations
Progent's nationwide team of certified engineers can provide San Francisco, California companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Work from Home Integration
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Configuration
- Cybersecurity Expertise
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Integration
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Assessments
Find Out More About Progent's Consulting Program for Network Service Organizations in San Francisco, California For more details about Progent's reseller support for network service firms in San Francisco, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Computer Consultant Cisco RADIUS Security
VPN Support and Integration
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business deploy and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to administer and offer the versatility to expand with your changing business requirements. Progent’s Cisco-Premier network experts support Cisco’s complete family of hardware and software targeted at eliminating data pilfering, virus and worm assaults, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco products to achieve secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control framework for user certification, permissions, and tracking from an easy-to-use Web interface.
Small Business Network Consulting Services District of Columbia
Maryland Design Consultants
Progent’s Technical Response Center provides national remote assistance for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-Certified support experts provide phone support and online secure network access to isolate and resolve network problems quickly and affordably. The scope of technical experience available from Progent's staff of nationwide service professionals makes it possible to escalate even the toughest network issues to competent experts as required.
ProSight Email Guard Spam Filtering Consultant
24-Hour Email Block Lists Consultants
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of ProSight Email Guard managed service combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.
Remote Consulting Windows, UNIX, Solaris
24/7/365 Windows, UNIX, Solaris Network Consulting
Progent can assist your company to design and execute an efficient migration from a UNIX-based information environment to a network based on MS Windows and capable of running Microsoft's familiar office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and software development experts can help you guard your information and minimize business discontinuity by developing an efficient migration plan that protects your current investments in UNIX software and infrastructure. UNIX-to-Windows migration support services available from Progent include analysis of current environment, migration strategy and testing, MS Exchange migration support, data and application migration, and server and media transition and consolidation.
ProSight Email Guard Spam Filtering Services Consultants
Email Scoring Thresholds Engineer
Progent's ProSight Email Guard solution uses the technology of top data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
ISR G2 Routers Computer Consultant
2900 Router Professionals
Cisco has designed an extensive product line of routers including routers designed to provide the protection, bandwidth, and reliability demanded by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, such as Cisco's 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Series Routers.
Virtual Server Technology Consulting Services
Server Management Consultancy
Server growth puts pressure on network budgets and administrative resources. Server reduction through a virtual architecture offers lower TCO of servers and faster ROI, more leveraged utilization of physical computers, simplified operations, increased network availability, and easier management. Common uses for virtual machines include resource consolidation, economical platforms for mission-critical legacy software running on outdated operating systems, and inexpensive isolation of software development or pilot testing systems from on-line systems.
Immediate NetDocs and Azure Consultancy
Best NetDocuments ndThread Specialist
NetDocuments (NetDocs) is a cloud-based document management system built specifically for legal workflows. Progent offers online access to NetDocuments consultants who can help your law firm to plan, deploy, administer, optimize, or debug a document management system (DMS) environment powered by NetDocs.
PST files and Outlook for Mac IT Consultant
OS X and Exchange Online Help
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to install Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac software can collaborate, enabling Mac users to get and send email, search the GAL, copy addresses, sync up appointments, and invite people to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are working. Progent also offers specialized one-on-one Entourage training.
Professionals Enterprise hybrid cloud solutions
Engineers Amazon AWS hybrid cloud solutions
Progent can provide expert remote consulting services to help organizations integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Microsoft Network Design Consultant Excel Sparklines
Outlook 2016 Consultancy Firm
Progent's Microsoft Office and Office 365 experts can help businesses of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a seamless productivity solution that offers fast return on investment and promotes better business outcomes. Progent can assist your company to integrate Office or Office 365 applications with one another and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent can also help you to resolve compatibility problems between different releases of Microsoft Office and can provide customized online instruction to individuals or groups.
Microsoft ISA Server Computer Consulting
ISA 2004 Remote Technical Support
Progent's Microsoft-certified ISA Server consultants have extensive experience developing Microsoft-based security designs for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small business plan and implement a configuration of ISA Server 2004 that supports your IT security requirements without restricting your network.
Windows Server 2012 R2 Hyper-V Integration
Windows Server 2012 R2 Hyper-V Virtual Switch Engineer
Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, tune your network for local, multi-site, cloud-based, and hybrid environments, educate your IT management staff, create a corporate-wide security plan, automate network administration, assist with application development, and generate and validate a disaster recovery/business continuity plan.
Private Cloud Solutions Engineer
24x7x365 ProSight Virtual Hosting Engineers
Progent's ProSight Virtual Hosting service combines advanced virtual server architecture, a state-of-the-art data center, and the technical services of Progent's Microsoft-certified consulting group to provide small businesses with a comprehensive information technology outsourcing solution that improves network availability and protection, eliminates management distraction, and saves money. With Private Cloud Hosting, a smaller company can have all of its software platforms and key application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual server set up and supported by Progent's computer support experts.
Aironet Wi-Fi AP Management Support and Help
IT Services Aironet Wave 2 Wi-Fi Access Point
Progent's Cisco CCIE wireless network infrastructure experts can provide remote or on-premises integration and debugging services to help your organization to design, implement, upgrade, optimize, manage and debug Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most efficient selection, location and setup of Aironet wireless access points to accommodate your specific workplace layout, building structure, and anticipated network traffic.
Specialist SCVMM 2012 and Hyper-V
SCVMM 2012 VHDX Resizing Remote Troubleshooting
Progent can assist organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to move from an earlier release of SCVMM or from another management platform, and Progent can assist you to optimize and repair your existing SCVMM ecosystem so you get the highest possible business value.
Best Practices Tech Support
Microsoft Solutions Framework Project Methodology Small Business IT Outsourcing Firms
Progent’s staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world IT problems quickly.
