Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in San Francisco
ProgentProgent's consulting services for IT service organizations in San Francisco California enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless extension of your in-house network services group. This can help you add to your client base, fill out your service catalog, create happy clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting firm with 20 years of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service providers offers seamless resale to your clients of professional services. Progent bills you exclusively and works under your direction to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing is fundamental to a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also a hassle to set up and manage. Smaller IT service companies rarely have the necessary resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to retain their own branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is available throughout the US at extra cost.
  • You retain full control of your clients and billing.
  • Your clients enter service requests through your branded web portal, a toll-free number, or by directing a message to your designated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Service Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all IT expertise your clients may require. You can build your staff and strategic IT skills steadily without having to turn down new business due to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service team, under your management, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to in-house personnel when you have sufficient staff and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities beyond your core fields of expertise and serve additional geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent offers world-class support in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk services to high-level consulting. Effective online service saves money while delivering fast results.
  • Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for San Francisco, California Organizations
Progent's veteran team of certified consultants and technical experts can deliver San Francisco, California companies a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in San Francisco, California
To learn additional details about Progent's consulting support for network service organizations in San Francisco, California, call 1-800-993-9400 or see Contact Progent.