Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Vacaville
Progent’s consulting support for network service organizations in Vacaville California enables your company to offer your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your regular IT services group. This can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.
Progent's roster of network experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent extensions to the support staffs of some of the world’s largest IT service firms. Progent’s breadth and depth of technical knowledge enables you to add to the scope of your IT support business, and Progent’s transparency lets you promote and protect your branding.
Progent is a network consulting company with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need 24x7 support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and manage. Small or niche IT service firms do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your business can handle, the locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without having to say no to new business due to a lack of in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Vacaville, California Companies
Progent's seasoned team of certified consultants offers Vacaville, California businesses a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Learn More Details About Progent's Reseller Support for Network Service Organizations in Vacaville, California For more information about Progent's consulting support for IT service firms in Vacaville, California, call 1-800-993-9400 or visit Contact Progent.