Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Vacaville
ProgentProgentís consulting support for network service organizations in Vacaville California enables your company to offer your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your regular IT services group. This can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's roster of network experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent extensions to the support staffs of some of the worldís largest IT service firms. Progentís breadth and depth of technical knowledge enables you to add to the scope of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and manage. Small or niche IT service firms do not have the required financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their own branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing solution allow your IT service firm to expand your support workload, the range of technical issues your business can handle, the locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during standard work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers submit service requests through your branded Internet portal, an 800 phone number, or by directing a message to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more details about Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without having to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support team, under your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services performed are thoroughly described. This allows support group to transfer account assignments to in-house personnel once you have sufficient people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently take on more opportunities outside your main fields of excellence and open new territories without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support firm by offering more services to more customers under your own company name.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided online network support from Help Desk support to high-level consulting. Effective remote support saves money while delivering quick solutions.
  • Major Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Vacaville, California Companies
Progent's seasoned team of certified consultants offers Vacaville, California businesses a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Vacaville, California
For more information about Progent's consulting support for IT service firms in Vacaville, California, call 1-800-993-9400 or visit Contact Progent.