Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Vacaville
ProgentProgent's consulting services for IT service firms in Vacaville California allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular network services team. These services can put you on the fast track to grow your revenue, flesh out your service offerings, create happy clients, and increase your profits.

Progent's team of network engineers, desktop support technicians, network admins, and data security professionals have acted as transparent adjuncts to the IT groups of some of the country's biggest IT support firms. Progent's range of expertise enables you to widen the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network support company with 20 years of background providing online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network engineers of any private computer support company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of professional services. Progent bills you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but also a hassle to set up and maintain. Small or niche IT support companies rarely have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their custom branding while delivering their clients responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the range of technologies your company can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metros is offered across the US at additional cost.
  • You retain complete control of your customers and invoicing.
  • Your clients submit requests via your custom branded web portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a sole point of contact for practically all IT expertise your customers may need. You can grow your staff and core in-house competencies at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, under your coordination, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced service documentation platform to make sure all IT services delivered are fully described. This enables your IT support organization to shift account assignments to in-house consultants once you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept additional jobs beyond your core fields of expertise and open additional territories without the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive IT support firm by offering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a broad range of technologies and can be a dependable resource for expanding your IT service business.
  • Fast Escalation: Thanks to a large roster of top-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast results.
  • Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Vacaville, California Organizations
Progent's nationwide roster of certified engineers can provide Vacaville, California organizations a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service providers include:

Learn More About Progent's Reseller Support for IT Service Firms in Vacaville, California
To learn more information about Progent's consulting support for network service organizations in Vacaville, California, call 1-800-993-9400 or refer to Contact Progent.