Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Vacaville
ProgentProgent's consulting services for network service organizations in Vacaville California allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent extension of your in-house IT support group. These services can put you on the fast track to add to your revenue, fill out your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide roster of network engineers, PC support specialists, network administrators, and cybersecurity professionals have acted as seamless extensions to the IT groups of some of the country's largest IT support firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT service business, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms features transparent resale to your clients of world-class services. Progent bills your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but difficult to set up and maintain. Small or niche IT service providers seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to increase your support volume, the range of technologies your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to begin work during standard work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit service requests by means of your branded Internet portal, a toll-free number, or by sending an email to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional details about Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for practically all IT expertise your customers may require. You can build your staff and core IT skills at your own pace without having to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your coordination, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting platform to make sure all IT services delivered are thoroughly documented. This allows your IT support organization to shift service assignments to in-house consultants when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and efficiently accept more opportunities beyond your core fields of expertise and open new territories without the risks associated with increasing your head count too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable resource for growing your IT support operations.
  • Fast Problem Escalation: With a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote IT support from Help Desk services to high-level consulting. Effective online service cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Vacaville, California Companies
Progent's nationwide roster of certified consultants offers Vacaville, California organizations a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Organizations in Vacaville, California
For additional information about Progent's reseller program for IT service organizations in Vacaville, California, call 1-800-993-9400 or visit Contact Progent.