Virginia Beach Consulting Expertise for Network Service Organizations
Transparent Temporary Staff Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Virginia Beach
Progent’s consulting support for network service organizations in Virginia Beach Virginia enables you to offer your customers Progent's consulting and Help Desk support with your company's brand as a seamless supplement to your regular IT support group. This can ease the way for you to grow your client base, flesh out your service portfolio, satisfy your customers, and increase your bottom line.
Progent’s nationwide team of network infrastructure experts, PC support technicians, network admins, and cybersecurity consultants have acted as seamless extensions to the support staffs of some of the world’s biggest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent’s transparency helps you promote and protect your branding.
Progent is an IT support company with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any private computer services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Providing Progent's Services Under Your Branding
Progent's reseller program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to provide your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing for Network Service Providers
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Smaller IT support firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT support firms an affordable way to retain their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to expand your physical and virtual support volume, the range of technical issues your business can handle, the locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service companies include:
- Progent's online desktop support group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at extra cost.
- Optional onsite support in major metro areas is offered across the US at additional cost.
- You have full control of your customers and invoicing.
- Your clients enter service requests using your own branded web portal, a toll-free phone number, or by sending an email to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows you to act as a sole point of contact for virtually all technical expertise your clients may require. You can grow your staff and core in-house competencies at your own pace without having to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your internal support team, responding to your coordination, and invoices you instead of your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
- Extensive Service Reporting: Progent utilizes an advanced service reporting system to make sure all IT services delivered are fully documented. This enables you to shift service responsibilities to internal consultants when you have enough people and appropriate technical skills.
- Safely Grow Your Service Business: You can easily and safely accept more opportunities beyond your main areas of excellence and open new territories without assuming the risks associated with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT service provider by delivering more solutions to more clients under your own company name.
- Add to Your Services Catalog: Progent can provide world-class support in a broad range of technologies and can act as a dependable resource for expanding your IT support operations.
- Fast Problem Escalation: With a large team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
- Keep Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
- Remote Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center support to high-level consulting. Effective online support cuts costs while delivering fast solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Virginia Beach, Virginia Companies
Progent's veteran team of certified consultants offers Virginia Beach, Virginia organizations a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- AD Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Support
- Work from Home Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Monitoring
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Support
- Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- Apple iPhone Support
- Google Android Smartphone Support
- Ransomware Defense
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Telepresence
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More About Progent's Consulting Support for Network Service Providers in Virginia Beach, Virginia For more details about Progent's consulting support for network service firms in Virginia Beach, Virginia, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
24/7/365 Technology Professional Microsoft Windows Server 2008 R2
Top Ranked Windows Server 2008 DirectAccess Computer Engineer
Microsoft Windows Server 2008 R2 features high levels of speed, security, availability, scalability, and flexibility that accelerate output of local, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online consulting, troubleshooting, and training services to assist your company to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant strategic value to your information system.
Windows 2000 Server Computer Consulting
24-7 Windows 2000 Server Online Help
Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the capability of your existing Windows 2K Servers and can simplify network management, offer tech support and troubleshooting, and enhance security. Progent can also help you design, justify, and execute a plan to upgrade from Microsoft Windows Server 2K to Windows Server 2003. Progent is expert in designing pilot installations to eliminate the technical risk associated with migrating to Windows Server 2003 by uncovering potential hardware and software compatibility problems.
24x7x365 American Megatrends MegaRAC Professionals
Consulting Services Remote Server Management Cards
Remote server management cards give IT managers full control over a server without the requirement for a personal presence. Using remote management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and manage a fault-tolerant business network that includes remote server management cards and Progent can utilize these remote server management cards to deliver low-cost off-site technical help. Progent has experience with a number of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon remote management cards.
Cisco Consultant Work At Home Job
Telecommuting Network Consultants Remote Support Jobs
Progent wants to hire fulltime, solutions-driven Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified system consultants who have Cisco CCNP or CCIE certification; security professionals who have CISSP or CISA or comparable security certification; and advanced network design consultants with a background in mobile access, wireless connectivity, fault tolerance, workplace recovery, information protection, and server virtualization. Progent also seeks professionals to join our team of desktop service technicians and off-site support professionals. In addition, We are hiring experienced managers able to operate productively in our fast-paced, virtual office environment.
Wi-Fi VoIP phone integration Professionals
Information Technology Consulting wireless VoIP phone integration
Cisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are mobile within office, hospitality, health-care or other venues where IT management wants user endpoints that offer more control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and optimize numerous key pieces of your wireless environment such as access points, routers, wireless LAN controllers, and network management software. Progent's certified experts can provide online and on-premises assistance to help your organization build and manage a Cisco wireless VoIP phone deployment by delivering services that range from debugging the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
UNIX Consulting
After Hours UNIX Consultancy
Progent's Sun Solaris platform consulting experts provide small and mid-size businesses and software developers support for managing and maintaining Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of expertise provides you with a convenient single source to help you build and manage a protected and reliable cross-platform network and communications environment that supports Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Network Support Service Microsoft Windows
Microsoft Office 2003 Computer Services
To provide economical network support for small businesses, Progent has developed comprehensive computer outsourcing plans that offer small offices quick access to network expertise without forcing you to hire, educate, and maintain a large in-house IT team. Progent’s IT outsourcing services give you an affordable way for building a secure and robust system for your favorite Microsoft Windows office productivity suites including Office XP and Microsoft Office 2003.
Jabber and VPN Specialists
Cisco Jabber Support Outsourcing
Progent's Cisco Jabber consultants can provide online or onsite expertise to help businesses of any size to design, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the products, technologies and services that go into building an end-to-end Cisco Jabber collaboration solution including Cisco network devices and management tools, Microsoft Office apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration ecosystem.
Network Services Monitoring Integration
ProSight Remote Infrastructure Management Online Support Services
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues.
Services Lync Server 2013 Edge Server Pool
Lync Server 2013 video conferencing Consultants
Microsoft Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network voice communication. Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's certified IM and Presence experts offer remote and onsite support to help your company to manage and troubleshoot your current Lync Server 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also assist your organization to design and execute a smooth Skype for Business upgrade.
Data Recovery Microsoft Exchange Migration
Network Management Microsoft Exchange 2000
Progent's Microsoft-certified professionals have more than a decade of experience providing unified communications solutions for customers ranging from small businesses to large corporations. Progent provides economical consulting for all versions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and facilitate off-site and mobile email connectivity. Progent’s Microsoft Exchange consulting services can help you in designing and implementing a move from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2016. In addition provides support for Windows 8, Windows 7, and Windows XP desktops using Office Outlook and can show you how to integrate Outlook Web App for popular web browsers. For email virus defense, spam blocking and data data leak protection, Progent offers Email Guard security services.
Remote PC and Smartphone Solutions Provider
Notebook VPN Networking Group
Progent's remote access and wireless synchronization experts can help your business to plan and deploy connectivity solutions for remote desktop PCs, laptops, and wireless handhelds so they integrate tightly with your information network, allowing you to optimize the efficiency of your off-site workforce.
Programmer Amazon MWS programming
Emergency Amazon Marketplace Web Service programming Contract Programming Firm
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.
Windows Server 2008 DirectAccess Integration Services
24-Hour Engineer Windows Server 2008 BranchCache
Microsoft Windows Server 2008 represents an important advance in making information networks more protected and available, simpler to virtualize and manage, higher performing, and able to provide a better platform for web hosting and development. Progent can help your company get the most from the enhancements built into Windows Server 2008 by providing Microsoft-certified consulting, support, education, temporary staffing, monitoring, and security engineering expertise.
Wave 2 wireless controller Engineer
Consultant wi-fi controller
Progent's Cisco-certified wireless experts can help you to evaluate the benefits of using Cisco Wi-Fi controllers to manage Wi-Fi networks of any scale. Progent can help you to support and troubleshoot your current Wi-Fi network or help you design and implement an efficient transition from outdated wireless controllers to current models.
Data Protection Manager 2016 Security Remote Consulting
Data Protection Manager 2016 and Azure Computer Consultants
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for critical platforms such as SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with virtual machines running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to plan, deploy, administer, and repair an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of DPM or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional expertise to help you through technical bottlenecks or deliver end-to-end project management services to help you complete your Data Protection Manager 2016 initiative on time and on budget.
Windows Server 2016 PowerShell Information Technology Consulting
Remote Troubleshooting Windows Server 2016 and SCOM
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help businesses of all sizes to design and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Award Winning ProSight Endpoint Protection Services Remote Support Services
ProSight Endpoint Protection Services Technology Consulting Services
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks.
Outsourcing Data Protection Manager 2016 and Shielded VM
24 Hour Onsite Technical Support Data Protection Manager 2016 and Azure Recovery Services
System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy restore functions for Microsoft environment. SCDPM 2016 delivers application-aware backup for key workloads such as Microsoft SQL, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to plan, deploy, manage, and repair a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older release of DPM or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management services to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.
CRISC Certified Risk and Information Systems Control Auditor Specialists
Specialist CRISC Risk and Information Systems Control
Progent can provide the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines.
IT Outsourcing Firm Mobile Laptop
Smartphone Synchronization Technical Services
Progent's remote connectivity and smartphone synchronization experts can assist you to plan and deploy connectivity solutions for remote desktop PCs, laptops, and smartphones so they integrate seamlessly with your IT network, enabling you to optimize the efficiency of your off-site workers.
Online Support Cisco Firepower URL Filtering
Cisco Firepower AMP Remote Support
Cisco's Firepower NGFWs Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of advanced cybersecurity capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's subscription-based security services to create and centrally control IT environments that include local offices, data centers, and cloud resources.
Microsoft Azure Storage Programming Firms
Azure VHD Specialist
Progent can help small companies to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the benefits and limitations of various cloud computing models you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure you avoid the common errors small organizations make when migrating to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.
7900 Series IP Phone Integration Support
SPA300 Series IP Phone IT Consulting
Progent's Cisco IP phone and video IP phone experts can help your business to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified Communications Manager Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Sun Solaris Auditor
UNIX Cybersecurity Companies
If your business has a Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a wide array of security topics such as security management procedures, security design and models, connection management systems and techniques, software development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the fundamental skills and international standards of knowledge that information security managers are required to possess. These certification provide executive management the assurance that those who have achieved their CISM, CISSP or ISSAP qualification have the background and theory to offer world-class security support and engineering help.
Cisco ASDM for Firewall Management Online Technical Support
Technology Consulting Cisco AnyConnect
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
