Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Virginia Beach
ProgentProgent's consulting support for network service organizations in Virginia Beach Virginia enables you to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless extension of your in-house network services group. This can ease the way for you to add to your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progent's roster of network experts, desktop support specialists, network administrators, and cybersecurity professionals have acted as seamless expansions to the IT groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team helps you strengthen and protect your company's brand.

Progent is an IT support firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private computer support company in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's reseller program for IT service organizations features transparent resale to your customers of world-class IT services. Progent invoices you directly and performs under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing is the enabling technology behind an efficient Help Desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service firms rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
  • You have full control of your customers and invoicing.
  • Your customers enter incident reports via your own branded Internet portal, an 800 number, or by sending an email to your assigned mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For additional details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a single source for virtually all IT expertise your customers may need. You can grow your staff and strategic in-house competencies steadily without having to say no to opportunities owing to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent extension of your internal IT service group, under your coordination, and bills you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class documentation platform to make sure all IT services delivered are thoroughly documented. This allows your IT support organization to transfer service responsibilities to internal consultants when you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely take on additional opportunities outside your main fields of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Problem Escalation: Thanks to a sizable team of top-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective online service cuts costs and produces fast solutions.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Virginia Beach, Virginia Organizations
Progent's nationwide roster of certified engineers can provide Virginia Beach, Virginia businesses a broad range of online technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Virginia Beach, Virginia
For more information about Progent's reseller support for network service organizations in Virginia Beach, Virginia, call 1-800-993-9400 or refer to Contact Progent.