Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Virginia Beach
Progent’s consulting support for network service organizations in Virginia Beach Virginia allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent augmentation of your regular IT services group. These services can put you on the fast track to grow your client base, fill out your service offerings, create happy customers, and increase your bottom line.
Progent's team of network experts, desktop support specialists, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT groups of some of the world’s largest IT support firms. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent’s transparency helps you strengthen and preserve your company's brand.
Progent is an IT support firm with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)
Using Progent's Support Services With Your Branding
Progent's reseller program for network service providers offers transparent resale to your clients of professional services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing platforms are not just costly to license and staff, but challenging to set up and manage. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their custom branding while delivering their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Call Center and ticketing solution allow you to expand your physical and virtual support workload, the range of technical issues your firm can take on, the locations you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to act as a sole source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and strategic IT skills steadily without having to turn down new business due to a gap in expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
Progent's Areas of Expertise for Virginia Beach, Virginia Businesses
Progent's veteran team of certified consultants and technical experts can provide Virginia Beach, Virginia businesses a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service firms include:
Learn More About Progent's Reseller Support for IT Service Providers in Virginia Beach, Virginia To learn additional information about Progent's consulting support for network service firms in Virginia Beach, Virginia, call 1-800-993-9400 or see Contact Progent.