Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Allentown
ProgentProgentís consulting support for IT service firms in Allentown Pennsylvania enables you to provide your customers Progent's consulting expertise and Help Desk support with your brand as a seamless supplement to your in-house network support group. These services can help you add to your client base, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network experts, PC support specialists, IT admins, and cybersecurity professionals have acted as seamless expansions to the IT staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge enables you to add to the scope of your IT support business, and Progentís transparency helps you promote and preserve your branding.

Progent is a network consulting firm with two decades of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent computer support company in the world. Progent has delivered online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Small or niche IT support organizations do not have the necessary budget or personnel. Progent's Help Desk and ticketing program gives IT service firms an economical way to keep their own branding while providing their clients world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to increase your support workload, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support group delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard service times are 5am to 7pm PST, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information on Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for IT service firms allows your support team to become a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core IT skills steadily without having to decline new business due to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal support team, under your coordination, and bills you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in costs.
  • Extensive Service Documentation: Progent uses an enterprise-class documentation platform to ensure that all services delivered are thoroughly described. This makes it easy for you to transfer account assignments to internal personnel when you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely accept more opportunities beyond your main areas of expertise and open new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers top-tier expertise in a wide range of technologies and can be a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: With a large roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Effective online service saves money and produces fast solutions.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Allentown, Pennsylvania Businesses
Progent's nationwide roster of certified consultants can deliver Allentown, Pennsylvania organizations a broad array of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Program for Network Service Organizations in Allentown, Pennsylvania
To learn more information about Progent's reseller support for IT service firms in Allentown, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.