Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Providers in Allentown
ProgentProgent's consulting services for IT service organizations in Allentown Pennsylvania allows you to offer your clients Progent's consulting and Help Desk support with your company's brand as a seamless extension of your regular network services team. These services can help you grow your client base, expand your service offerings, create happy clients, and increase your bottom line.

Progent's nationwide team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and data security professionals have worked as seamless expansions to the support staffs of some of the country's biggest IT service firms. Progent's range of expertise enables you to widen the scope of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is an IT consulting company with two decades of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent bills you directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to acquire and staff, but also challenging to configure and manage. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technologies your firm can take on, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
  • Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metros is offered throughout the country at additional cost.
  • You have full control of your customers and invoicing.
  • Your customers enter service requests by means of your custom branded web portal, a toll-free number, or by directing a message to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional details about Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal IT service group, responding to your coordination, and invoices your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully described. This makes it easy for support group to shift service assignments to in-house personnel once you have enough staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can easily and safely take on more jobs outside your main fields of excellence and serve new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more customers using your own company name.
  • Add to Your Services Catalog: Progent offers top-tier expertise in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: Thanks to a large team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Support Experts: For 20 years, Progent has delivered online network support from Help Desk support to advanced consulting. Effective online service saves money while delivering fast solutions.
  • Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Allentown, Pennsylvania Businesses
Progent's nationwide team of certified engineers can provide Allentown, Pennsylvania organizations a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Organizations in Allentown, Pennsylvania
For more details about Progent's reseller support for network service organizations in Allentown, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.