Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Irvine
ProgentProgentís consulting services for network service firms in Irvine California enables you to provide your customers Progent's consulting expertise and Help Desk support using your brand as a seamless extension of your in-house IT support team. This can put you on the fast track to add to your revenue, expand your service offerings, satisfy your clients, and improve your bottom line.

Progent's roster of network infrastructure experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as transparent expansions to the IT staffs of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to add to the scope of your IT service practice, and Progentís transparency lets you promote and protect your branding.

Progent is a network support company with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT support company in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service firms offers seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your direction to provide your clients consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient service desk. But full-featured ticketing systems are not just costly to license and staff, but challenging to set up and maintain. Smaller IT service providers rarely have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to retain their company branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing services allow you to expand your support volume, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT support companies include:

  • Progent's online desktop service group provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metro areas is available throughout the country at extra cost.
  • You keep complete control of your customers and invoicing.
  • Your clients submit service requests via your custom branded Internet portal, a toll-free number, or by sending a request to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more information on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for network service firms allows you to act as a sole source for practically all technical expertise your customers may require. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities due to a gap in expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are thoroughly documented. This makes it easy for you to shift service responsibilities to internal consultants when you have sufficient staff and relevant technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more jobs outside your main fields of expertise and open additional territories without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a dependable resource for expanding your IT service operations.
  • Fast Problem Escalation: With a sizable roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Support Experts: For 20 years, Progent has delivered remote network support from Call Center services to high-level consulting. Effective online support cuts costs and produces quick solutions.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Irvine, California Organizations
Progent's nationwide roster of certified consultants can deliver Irvine, California businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Firms in Irvine, California
For additional information about Progent's reseller support for network service organizations in Irvine, California, call 1-800-993-9400 or see Contact Progent.