Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Nashville
ProgentProgent's consulting support for IT service firms in Nashville Tennessee allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's brand as a transparent augmentation of your regular IT services group. This can help you grow your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless supplements to the support staffs of some of the country's biggest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team lets you strengthen and protect your branding.

Progent is a network consulting firm with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of professional IT services. Progent bills your firm exclusively and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the heart of a successful Help Desk. But modern ticketing systems are not only costly to license and staff, but challenging to configure and manage. Small or niche IT service providers do not have the necessary resources. Progent's Call Center and ticketing solution offers IT support firms a practical way to keep their own branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop service team provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in major metro areas is offered across the US at extra cost.
  • You keep full control of your customers and invoicing.
  • Your customers enter requests using your branded web portal, an 800 phone number, or by directing a message to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for virtually all IT expertise your customers may need. You can grow your staff and core IT skills at your own pace without having to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal support team, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an advanced service reporting platform to ensure that all IT services delivered are fully described. This allows support group to shift account responsibilities to in-house personnel once you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept more jobs outside your main fields of expertise and serve new territories without the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service provider by delivering more solutions to more clients using your own brand.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of IT disciplines and can be a reliable resource for expanding your IT service business.
  • Fast Problem Escalation: With a sizable team of top-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to high-level consulting. Effective remote support saves money and produces fast results.
  • Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Nashville, Tennessee Businesses
Progent's nationwide roster of certified engineers offers Nashville, Tennessee businesses a wide range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Nashville, Tennessee
For additional information about Progent's reseller support for network service firms in Nashville, Tennessee, call 1-800-993-9400 or refer to Contact Progent.