Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Nashville
ProgentProgentís consulting services for IT service firms in Nashville Tennessee allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent supplement to your in-house network services team. This can help you add to your revenue, expand your service portfolio, create happy customers, and improve your bottom line.

Progentís nationwide team of network experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's biggest IT support firms. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís transparency lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of background providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not just costly to license and staff, but also difficult to configure and manage. Small or niche IT support providers do not have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service firms an economical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to expand your support volume, the range of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is offered across the US at extra cost.
  • You retain full control of your clients and invoicing.
  • Your clients submit requests using your branded Internet portal, a toll-free phone number, or by directing an email to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows you to become a single point of contact for practically all technical expertise your clients may require. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service group, under your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Extensive Reporting: Progent uses an enterprise-class documentation platform to ensure that all IT services performed are thoroughly described. This enables support group to transfer service responsibilities to in-house consultants once you have sufficient staff and appropriate skill sets.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely take on more jobs outside your main areas of excellence and open new geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT service business.
  • Fast Problem Escalation: With a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective online support saves money while delivering quick results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Nashville, Tennessee Businesses
Progent's nationwide team of certified engineers can provide Nashville, Tennessee businesses a wide range of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Nashville, Tennessee
For more details about Progent's consulting program for network service firms in Nashville, Tennessee, call 1-800-993-9400 or visit Contact Progent.