Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in New Orleans
ProgentProgent's consulting services for network service organizations in New Orleans Louisiana allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless augmentation of your regular network services group. This can ease the way for you to add to your client base, flesh out your service offerings, create happy clients, and improve your profits.

Progent's team of network engineers, desktop support specialists, network administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the world's largest IT support firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you elevate and preserve your branding.

Progent is a network consulting firm with two decades of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not only costly to license and staff, but also challenging to set up and maintain. Smaller IT support firms rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their company branding while providing their customers world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable your IT service firm to increase your support volume, the range of technical issues your firm can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
  • Normal support hours are 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is available across the US at extra cost.
  • You have complete control of your clients and billing.
  • Your clients submit requests using your custom branded Internet portal, an 800 number, or by sending a request to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
For additional information about Progent's Help Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies at your own pace without being forced to say no to new business owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service group, responding to your direction, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent uses an advanced documentation system to ensure that all IT services performed are thoroughly documented. This makes it easy for you to transfer service assignments to in-house personnel once you have sufficient staff and relevant skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably accept more opportunities beyond your core areas of excellence and serve new territories without the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients under your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
  • Fast Problem Escalation: Thanks to a large roster of top-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Make Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient remote support saves money and produces quick solutions.
  • Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for New Orleans, Louisiana Companies
Progent's nationwide team of certified consultants and technical experts can provide New Orleans, Louisiana companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in New Orleans, Louisiana
To learn more details about Progent's reseller support for network service firms in New Orleans, Louisiana, call 1-800-993-9400 or refer to Contact Progent.