New Orleans Consulting Experts for IT Service Companies
Transparent Short-Term IT Support Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in New Orleans
Progent's consulting services for IT service organizations in New Orleans Louisiana allows you to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent extension of your regular IT services group. This can put you on the fast track to grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.
Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you elevate and preserve your company's brand.
Progent is a network support company with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.
Key features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in larger metro areas is available across the US at additional cost.
- You have complete control of your customers and invoicing.
- Your customers enter incident reports through your own branded Internet portal, an 800 number, or by directing an email to your dedicated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all technical expertise your clients may require. You can grow your team and core in-house competencies at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your in-house support team, responding to your management, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges by the minute to minimize costs.
- Extensive Documentation: Progent utilizes an advanced reporting system to ensure that all services delivered are thoroughly documented. This enables you to shift account assignments to in-house consultants once you have sufficient staff and relevant skill sets.
- Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main fields of expertise and open new territories without the risks associated with increasing your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by delivering more services to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad array of technologies and can be a reliable resource for expanding your IT support business.
- Fast Problem Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
- Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
- Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center support to high-level consulting. Efficient remote support saves money while delivering quick solutions.
- Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for New Orleans, Louisiana Organizations
Progent's veteran team of certified consultants can provide New Orleans, Louisiana companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Microsoft Entra ID Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Support
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Rapid, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Integration
- iPhone Integration
- Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Integration
- Wi-Fi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Firms in New Orleans, Louisiana To learn additional details about Progent's consulting program for network service organizations in New Orleans, Louisiana, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Automated Server Management Remote Troubleshooting
ProSight Server and Desktop RMM Support and Setup
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital assets.
Sharepoint Server Technical Support Firm
Microsoft Sharepoint Server 2013 Expert
Progent's Microsoft-certified consultants offer network help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can help you plan, deploy, maintain and administer the entire suite of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
Remote Network Monitoring Professional
Small Business Managed IT services Professionals
Progent's ProSight portfolio of managed services are designed to provide organizations who maintain small internal IT support staffs with low-cost help from world-class management tools and consulting experts. Benefits of the ProSight line of managed IT services include fixed IT management expenses, smart automation of routine management tasks, ongoing adoption of new information technology, graceful migration from older technology to modern solutions, improved alignment of computer technology with strategic objectives, guidance from veteran IT experts, and freeing up management to focus on business rather than ever-changing information technology.
Network Testing Lab Professionals
Consulting Herakles/QTS Test Lab
The Progent Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack sufficient internal resources to assemble proper test environments, the lab cuts capital costs and technical risk while keeping vital network projects on schedule.
VMware vCloud Suite Technology Professional
VMware NSX Architecture Professionals
VMware's market leading Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Best Dynamics GP 2015 Web Client Consultant Services
Dynamics GP 2015 Security Consulting
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, supports the most popular smart phones and tablets, allows single login with Microsoft Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and adds more than 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to address the critical IT and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.
Hornetsecurity Altaro VM Backup and Hyper-V Professional
Hornetsecurity Altaro VM Backup and vCenter Professional
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also supports cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or on-premises consulting services to assist you to design, install, optimize and troubleshoot a comprehensive backup and disaster recovery system powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup software.
Microsoft Exchange 2003 Upgrade Integration Services
Top Integration Support Microsoft Exchange Upgrade
Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2003 migration strategy that avoids productivity downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to finish your move rapidly and economically. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange Server 2003 that are in keeping with your business needs.
Emergency Hornetsecurity Altaro M365 Mailbox Backup Technology Consulting Services
Hornetsecurity Altaro 365 Total Backup IT Consultants
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Small Office Computer Consultant Microsoft Desktop
Information Technology Consultant Desktop Technology
Progent can deliver a wide array of affordable remote and on-premises support services to help your business to configure, administer, and troubleshoot desktops and mobile devices based on Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Exchange 2019 Hybrid Deployment Technical Support
Microsoft Certified Expert Exchange 2019 Hybrid Integation Specialists
Progent can help your organization in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V; configuring HLB; configuring DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook.
Microsoft Expert Louisiana Server Help
South Dakota Computer Network Support Companies
If your company does not need urgent remote help but expects to need technical services with your information system soon, you can conserve time and expenses and guarantee that the right IT skill will be available when you require it by contacting a Progent sales agent and signing up as a customer. For more information, call 800-993-9400 or email information@progent.com.
Windows Server 2012R2 Hyper-V Consultant
Consultant Services Windows Server 2012R2 Security
Progent's certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security plan, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
SQL Server 2014 and Windows Server 2012 R2 IT Services
SQL Server 2014 Virtual Machines Outsourcing
SQL Server 2014 incorporates significant improvements in key areas including speed, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include system design, deployment, management, troubleshooting, and software development services to help organizations of all sizes to realize fast return from their SQL Server 2014 deployment.
Progent Contact
Progent Phone Numbers
For small organizations interested in Progent's network support outsourcing, design expertise, or troubleshooting services, phone 800-993-9400 or send email to information@progent.com.
UNIX Network Security Auditing
Solaris Security Firms
If your business runs a Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your entire organization in a wide array of security topics including security management practices, security design and strategies, access management products and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP stipulate the core skills and international standards of knowledge that network security professionals are expected to master. These accreditations offer IT management the assurance that consultants who have earned their CISM or ISSAP qualification have demonstrated the background and knowledge to deliver effective security support and engineering services.
Emergency Compensation for Telecommuting Network Consultants Contract Job Opportunities
Compensation for Cisco Engineer Careers
Progent's compensation structure is based on contribution, so just like being a freelance contractor, your earnings are entirely tied to your work effort. Certain of our consultants focus on lifestyle issues and elect to work at a more relaxed pace, using our self-determined calendar to follow personal pursuits such as hiking, car racing, skiing, surfing, travel, or sharing free time with relatives and acquaintances. Others take advantage of the opportunity to make big dollars through hard work and long days. Progent fully supports either side of the spectrum and everything in between.
Professionals Microsoft ISA Server 2006
Internet Security and Acceleration Server 2006 Support Outsourcing
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while enabling increased productivity by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps guard business applications, services, and data across all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can help you plan, install, configure, and maintain ISA Server on your network so your company benefits from a smart and affordable balance of security, convenience, and performance.
Support and Setup Windows Server 2012R2 Virtual Fibre Channel
Windows Server 2012R2 Data Deduplication Remote Support Services
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration plans, optimize your infrastructure for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support team, create a corporate-wide security plan, streamline IT management, help with creating applications, and build and test a disaster recovery/business continuity plan.
Juniper SRX Series Gateway Network Security Auditing
Juniper SRX4300 Firewall Cybersecurity Companies
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
IT Consulting SCCM Troubleshooting
SCCM and Exchange Specialists
Configuration Manager automates software provisioning at scale, streamlines security and compliance settings management, keeps track of network assets, guards against corporate data leakage, performs health reporting, enables safe end-user self service, and delivers a single control mechanism for administering multi-operating system networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud experts can help your organization with any facet of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Migration Problem Escalation Through Teamwork
Access to External Support Databases Migration Consultants
Progent's staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional background, at the front lines of network service, performing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of individual best practices that are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for using technical knowledge to solve actual IT problems rapidly.
Windows Server 2016 Stretch Clusters Support and Setup
24x7x365 Windows Server 2016 upgrade Remote Consulting
Progent's certified IT consultants offer Windows Server 2016 integration consulting to help businesses of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
24x7x365 Network Security Technology Professional
24/7 Network Security Professionals
Progent's certified security and compliance engineers can run security tests of company-wide security to validate your company's cybersecurity profile compliance with important industry security standards. Progent offers ongoing managed services for security monitoring, on-demand company-wide security reviews, and targeted cybersecurity evaluations for critical areas of cybersecurity like endpoints or ransomware-safe backups. Progent's accredited security engineers can also carry out extensive information security audits to validate your company's compliance with important industry security standards including HIPAA, PCI, and ISO 17799.
Technology Professional Google Cloud Access Management
24 Hour Google Cloud Anthos Professionals
Progent offers affordable online and onsite consulting to assist businesses to move any part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable the use of Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security strategies.
Microsoft Exchange 2000 Technical Consultant
Network Consultants Exchange 2000 Server Upgrade
Progent is one of the most experienced IT support firms for designing email systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full benefits of Microsoft Exchange 2000 under common situations such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
Citrix StorageLink Site Recovery Consultant Services
Citrix Essentials Technology Professional
Progent's Citrix-certified experts can help you to assess the potential business benefits of the various editions of Essentials for Hyper-V, help you to use Citrix administration utilities with your Microsoft Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to enhance the performance, availability, consistency, and fault tolerance of your virtual network while lowering the cost of resources and operations and streamlining administrative processes.
Home Based Microsoft Consulting Jobs
Benefits for Home Based Network Consultant Contract Job Opportunities
Progent's compensation model is based on contribution, so just like working as an independent consultant, your income is entirely tied to your generated revenue. Certain Progent consultants focus on lifestyle issues and elect to work at a more relaxed pace, using our flexible calendar to pursue individual pursuits such as hiking, car racing, snow boarding, surfing, travel, or spending free time with relatives and acquaintances. Others take advantage of the opportunity to make major dollars through hard effort and long days. Progent fully supports both ends of the spectrum plus everything in the middle.
Retail Management System Application Consultants
ERP Design Firms
Progent can give you access to application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to meet your particular company requirements. Progent's Microsoft-certified support experts offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting support for secure, company-wide information sharing as well as integration with Customer Relationship Management packages.
WannaCry ransomware recovery Consult
ransomware data recovery Technology Professional
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, monitor and guard your network, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Debian Linux Technology Consulting Services
Consultants Redhat Linux
If your company is developing Linux-based applications in an environment that has Windows-based servers, PCs, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of high-value expertise while avoiding the continual hassle of maintaining your business network. By using automated network monitoring and by delivering online and on-site support when your company needs it, Progent represents an affordable solution for managing an IT system that provides high reliability, protection, and performance. Progent's UNIX/Linux developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, remote and on-site service and repair, network monitoring services, and Contact Center outsourcing.
