Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in New Orleans
ProgentProgent's consulting services for IT service organizations in New Orleans Louisiana allows you to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent extension of your regular IT services group. This can put you on the fast track to grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency lets you elevate and preserve your company's brand.

Progent is a network support company with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has delivered remote IT support and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective Help Desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to retain their company branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is available across the US at additional cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter incident reports through your own branded Internet portal, an 800 number, or by directing an email to your dedicated email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more information about Progent's Help Desk and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to act as a sole source for practically all technical expertise your clients may require. You can grow your team and core in-house competencies at your own pace without having to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house support team, responding to your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize costs.
  • Extensive Documentation: Progent utilizes an advanced reporting system to ensure that all services delivered are thoroughly documented. This enables you to shift account assignments to in-house consultants once you have sufficient staff and relevant skill sets.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on additional opportunities beyond your main fields of expertise and open new territories without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by delivering more services to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad array of technologies and can be a reliable resource for expanding your IT support business.
  • Fast Problem Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Online Technical Support Professionals: For 20 years, Progent has provided remote IT support from Call Center support to high-level consulting. Efficient remote support saves money while delivering quick solutions.
  • Major Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for New Orleans, Louisiana Organizations
Progent's veteran team of certified consultants can provide New Orleans, Louisiana companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Reseller Support for IT Service Firms in New Orleans, Louisiana
To learn additional details about Progent's consulting program for network service organizations in New Orleans, Louisiana, call 1-800-993-9400 or visit Contact Progent.