New Orleans Consulting Support for Network Support Organizations
Seamless Temporary Support Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in New Orleans
Progent’s consulting services for network service organizations in New Orleans Louisiana enables your company to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your in-house network services team. These services can help you grow your client base, close gaps in your service offerings, create happy clients, and improve your bottom line.
Progent’s nationwide team of network experts, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as seamless adjuncts to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to add to the scope of your IT service business, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is a network support firm with two decades of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your customers of professional services. Progent invoices you exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an effective service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT service organizations rarely have the necessary resources. Progent's Help Desk and ticketing solution gives IT service organizations a practical way to keep their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to expand your support workload, the diversity of technical issues your firm can take on, the locations you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional onsite support in major metro areas is offered across the US at additional cost.
- You keep full control of your clients and invoicing.
- Your clients enter service requests via your custom branded web portal, a toll-free phone number, or by sending an email to your assigned email address.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for network service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your in-house support team, responding to your management, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Extensive Service Reporting: Progent uses an advanced service documentation system to ensure that all services delivered are fully documented. This allows support group to transfer account responsibilities to internal consultants once you have sufficient staff and relevant technical skills.
- Safely Expand Your IT Support Practice: You can quickly and safely take on more jobs outside your main areas of excellence and open new geographies without the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more services to more clients under your own company name.
- Add to Your Services Portfolio: Progent offers top-tier support in a wide array of technologies and can act as a reliable reservoir of skills for growing your IT support business.
- Rapid Escalation: With a sizable team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center services to advanced consulting. Efficient online support cuts costs while delivering fast results.
- Top Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for New Orleans, Louisiana Companies
Progent's seasoned team of certified consultants can deliver New Orleans, Louisiana companies a broad range of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud
- Online IT Support
- Work from Home Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Management
- Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Support
- Smartphone Management
- Apple iPhone Support
- Google Android Phone Management
- Ransomware Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More Details About Progent's Reseller Program for Network Service Firms in New Orleans, Louisiana For additional details about Progent's consulting program for network service firms in New Orleans, Louisiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
SharePoint 2019 On Prem Consulting Services
SharePoint 2019 Outsourcing
Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical remote and onsite expertise, software development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based components into a seamless intranet system.
Microsoft SQL Server On-site Technical Support
Technology Consulting Services Microsoft SQL Server
Microsoft SQL Server 2005 delivers powerful, familiar tools to IT experts and network users, reducing the complexity of designing, integrating, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Top Consultants ProSight Small Business Private Clouds
ProSight Virtual Machine Hosting Technology Professional
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in a solution that delivers the highest degree of dependability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are built on mature virtualization architectures that enable small businesses with multi- platform IT systems to economize significantly on the expense of capital investments, infrastructure support, and network management while achieving world-class reliability and an unprecedented degree of vendor flexibility.
Catalyst Wi-Fi 6 AP Management Outsourcing
Catalyst Wireless AP Online Support
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP consultants offer economical online and onsite support for Catalyst Wi-Fi 6 wireless APs.
Systems Management Server Online Troubleshooting
Biggest Remote Support Services SMS Server Migration
Progent’s Microsoft consultants provide small and medium size companies world-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for update and configuration automation. Configuration Manager is the new name for the change management platform previously known as Systems Management Server. Configuration Manager 2007 provides a range of new features to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s certified engineers can show you how to use SMS 2003 or Configuration Manager 2007 economically for automated OS and application software deployment, security patch control, application metering, and software license compliance. Progent's engineers can also assist you to migrate efficiently from Microsoft Systems Management Server to System Center Configuration Manager 2007.
Engineer Certified Cybersecurity Management
CISM Cybersecurity Tech Services
Progent offers the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and global standards of performance that IT security professionals are expected to master. CISM provides business management the assurance that those who have earned their CISM credential have the experience and knowledge to provide efficient security management and support services.
Catalyst AP Management Outsourcing
Catalyst 9100 Series Access Point Outsourcing
Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 AP experts can provide economical online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Windows Server 2012R2 upgrade Services
Windows Server 2012 R2 Security Support Outsourcing
Progent's Microsoft-certified consultants can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create pilot environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT management staff, develop a corporate-wide security strategy, streamline IT administration, help with creating applications, and build and validate a DR/BC plan.
MCSE Expert Certified Tracking Service Costs Configuration
Tracking Service Costs IT Consulting
Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective service and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.
SCCM 2016 Patch Management Engineer
SCCM 2016 Asset Inventory On-site Support
System Center Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health monitoring, enables secure self service, and delivers a common control mechanism for administering multi-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help businesses of any size with any facet of designing, implementing, operating and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Technology Consultant OS X
Consultancy Services Company Mac
Progent offers national remote help and consulting services for businesses who run Apple macOS and OS X environments or whose information systems include a mix of Mac and Microsoft products. Progent's consultants offer Mac clients a variety of IT services such as desktop support, migration to the current edition of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Online technical support provides maximum leverage for your IT budget by extending client productivity and limiting the time billed for network repair services. Sophisticated online access tools and skilled service specialists and consultants combine to enable Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of phone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM premier security specialists to help you with the most difficult network problems.
Oracle 10g Technical Support Services
MS Access Design Firm
Progent’s expert programmers, relational database designers, and program managers can assist enterprise clients to carry out development programs for Microsoft Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by offering database designers and software programmers skilled in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to integrate SharePoint with other applications such as Microsoft SQL and Excel to build data-intensive intranets and portal sites. Progent also can provide expertise with multiple web development technologies and can assist businesses to build, enhance, troubleshoot, or port web-based applications to utilize the latest advances in web technology.
WSUS Consulting
WSUS Consultancy
Microsoft Windows Server Update Services allows IT administrators to deploy and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft SUS, network support staff can completely and easily manage the distribution of updates that are released via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as designing the Microsoft SUS deployment, setting up client's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your network environment.
Urgent Meraki 802.11ac AP Migration Remote Support
Meraki MR62 Access Point Support and Setup
Progent's Meraki wireless AP experts offer remote and onsite support to assist organizations of any size to design, deploy, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that provides identical access, performance, security, manageability and availability for wired and Wi-Fi clients irrespective of their location or device.
MCSE Expert Certified Online Support Services Data Protection Manager 2016 and Windows Server 2016
Engineer Data Protection Manager 2016 and VMware
Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and simplified recovery functions for Microsoft-based networks. SCDPM 2016 offers application-sensitive backup for critical platforms like SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/restore system built around SCDPM 2016. Progent can help you to migrate from an older release of DPM or from a legacy system, and Progent can tune your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or provide comprehensive project management or co-management support to help you finish your SCDPM 2016 initiative on time and on budget.
Security Company Information Assurance
Information Assurance Professional
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer expertise with all of the security services covered within GIAC accreditation including evaluating network security mechanisms, security incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
IT Services Microsoft SMS Server
Microsoft SMS Remote Technical Support
Systems Management Server provides added capability for change and configuration management of Windows-powered networks through SMS Feature Packs. Feature Packs reduce the net operational expense of managing and configuring software by making it simpler to install system images, manage mobile devices, and run management tools. In addition to advising you about techniques to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT projects that cover processes that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can lower cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless consulting experts can help you develop sensible procedures and policies to manage PDAs and smart portable phones so your field force stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security plan that incorporates standards, processes and IT products to keep your IT network safe.
Microsoft LCS Server Instant Messaging Computer Engineer
Top Microsoft LCS Server IM Information Technology Consulting
MS Communications Server provides Instant Messaging and presence in an extensible, enterprise-grade solution offering enhanced protection, seamless integration with additional Microsoft software, an expandable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. The product offers lower costs and elevated operational efficiencies, increased individual output, and better intellectual property protection. Microsoft Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications consultants can provide online and onsite support and mediation help for your Office Communications Server environment and can help your organization to evaluate the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add significant strategic value to your information network
Biggest Problem Escalation Through Teamwork Integration Specialists
Top Microsoft Solutions Framework Project Methodology On-Call Services
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT service, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.
Specialists Lync Server 2013
Lync Server 2013 and Android Consultant Services
Progent's consultants can assist you to assess the benefits of Lync Server 2010 for your business and can help you to design and execute an installation of Lync Server that centralizes the control of Instant Messaging and Presence and improves the output of your in-house staff, telecommuters, and mobile workforce. Progent can in addition help you to carry out a smooth upgrade to Microsoft Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server to improve the collaborative capabilities of Microsoft Office programs, and offer online seminars and continuing support for Microsoft Lync Server and other Microsoft platforms.
Immediate MCSE Expert Certified Windows 2003 Server Support and Setup
Microsoft Windows 2003 Setup and Support
Progent's certified Windows Server 2003 consultants offer computer help and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, administration, and support services include system planning, deployment, project management, on-site and off-site technical support and repair, Call Center outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.
Windows 10 Installation Online Help
Windows 10 Upgrade Professionals
Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter access, data and identity security, automated provisioning and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management staff and end users, and ongoing consulting support.
Exchange Upgrade Consultant
Exchange Server Migration Consult
Progent's Microsoft and Cisco-certified network engineers can help you to assess the benefits of Exchange Server 2010 for your company and can assist your IT staff to plan and implement an efficient upgrade to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 that will provide quick payback by improving your productivity, cutting the cost of hardware and service, simplifying administration, and integrating your key communications technologies.
Power BI Dashboards Integration Firm
Development Power BI Data Prep
Progent's Power BI experts can help your business to design, deploy, maintain, update or debug your Power BI environment. Progent can also help you to prepare your source data for Power BI reports and dashboards. Progent can assist you implement and manage an on-premises, cloud, or hybrid network model for Power BI.
Data warehouse Contract Programmer
Engineer Data Mart
If you want to revamp your production web site, build internal webs for purposes such as HR or worker education, design a powerful web presence for a new business, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to build and manage a safe, robust server and communications network, including remote and wireless connectivity, to run your web solutions.
Linux RedHat Remote Consult
24 Hour Linux Phone-based Technology Consulting Company
Progent provides nationwide urgent phone support and troubleshooting services for companies who run environments powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft products. Online network consulting provides maximum leverage for your IT budget by extending client efficiency and limiting the hours charged for computer analysis and repair. Sophisticated remote support tools and skilled technicians and engineers combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of telephone help and online connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISA premier security professionals to assist with the toughest network issues.
Top Ranked Outlook Web App and Mac Consultants
Apple Mac, Entourage, Exchange Engineer
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who use Outlook. With Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, search the GAL, copy addresses, sync up calendars, and alert people to meetings with your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage education.
Employment Opportunities Q and A about Cisco Consultants
FAQ about Cisco Engineers Job Opportunities
For replies to common questions concerning being employed by Progent, go to Jobs at Progent Frequently Asked Questions.
24-7 IT Consultants Catalyst 802.11ax Access Point
Cisco Experts Catalyst AP Management IT Consulting
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Access Point experts can provide economical remote and onsite help for Catalyst Wi-Fi 6 wireless access points (WAPs).
Support Aironet 1700 Access Point
Meraki Access Point Integration Services
Progent's Cisco-certified wireless integration consulting experts can assist organizations to deploy, administer, and debug Cisco wireless devices including Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Office 365 PST migration Consultant Services
24 Hour Expert Microsoft Certified Exchange Online Archiving On-site Technical Support
Microsoft supports transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is completed on schedule and on budget.
PC Consulting Cisco Firewall
Best Cisco CCIE Online Information Technology Outsourcing Group
Progent's Cisco-certified CCIE network experts can help you to configure, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software expertise.
Office 365 and Android Support and Integration
Hybrid Office 365 integration Specialist
Microsoft supports seamless hybrid ecosystems that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.
Progent's Management Networking Company
Small Business Computer Consultants Progent's Management Team
Progent's management team includes industry professionals with decades of background delivering network consulting, troubleshooting, and long-term IT planning to organizations ranging in size from small offices to global enterprises. Great service calls for great people, and Progent stands out by having put together a management staff able to provide customers with the best service value in the industry.
802.11ax Migration Engineer
802.11 Technology Consulting
Progent’s Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to deploy, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Integration Services Exchange Server 2016 Upgrade Planning
Computer Engineer Exchange 2016 Upgrade Planning
Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) system topology for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.
Urgent ProSight DPS Backup and Recovery Services Consulting Services
Technology Professional ProSight DPS Backup and Recovery Services
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data.
Microsoft Exchange 2010 Migration Consulting
Professionals Exchange Server 2010 Upgrade
Progent's Microsoft-certified engineers can deliver affordable online and on-premises help to implement your migration to Microsoft Exchange Server 2010, produce comprehensive documentation of your upgraded messaging environment, educate your network support staff and users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide ongoing management consulting and engineering help. Progent's consultants can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Small Office Tech Consulting
Small Business Support Companies
Progent provide businesses of any size enterprise-class IT remote or onsite consulting services for information systems powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified IT consulting experts also offer security expertise for companies ranging from the small office to the global enterprise.
Jabber and Windows Configuration
CCIE Expert Certified Jabber and SIP trunk Specialist
Progent's Jabber consultants offer online or on-premises expertise to help organizations of any size to plan, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced support for the technologies that go into creating a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration ecosystem.
