New Orleans Specialists for Network Support Providers
Transparent Short-Term Staff Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in New Orleans
Progent’s consulting services for network service organizations in New Orleans Louisiana enables you to offer your clients Progent's consulting expertise and Help Desk support under your own branding as a seamless supplement to your in-house network services team. This can help you grow your revenue, expand your service catalog, satisfy your customers, and improve your bottom line.
Progent’s nationwide roster of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT groups of some of the country's largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to add to the scope of your IT support practice, and Progent’s transparency helps you promote and protect your company's brand.
Progent is an IT support company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Services Under Your Branding
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but difficult to set up and maintain. Small or niche IT support companies rarely have the necessary resources. Progent's Service Desk and ticketing program offers IT service organizations an economical way to keep their own branding while delivering their clients world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow your IT service firm to expand your support volume, the range of technologies your firm can take on, the locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing program for IT support companies include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
- Normal support times are from 5am to 7pm PST, five days a week.
- Extended hours support is available at additional cost.
- Optional on-premises service in larger metro areas is available across the country at additional cost.
- You have complete control of your clients and billing.
- Your clients submit incident reports using your custom branded web portal, an 800 number, or by sending an email to your assigned mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to become a single source for practically all technical expertise your customers may need. You can build your staff and strategic IT skills steadily without having to decline new business due to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, responding to your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges by the minute to minimize costs.
- Extensive Service Reporting: Progent utilizes an enterprise-class service reporting system to make sure all services delivered are fully described. This allows your IT support organization to shift service responsibilities to internal personnel once you have sufficient people and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and affordably accept more opportunities beyond your main fields of excellence and open additional geographies without the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Name: You can improve your positioning as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a sizable team of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
- Make Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
- Remote Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center services to high-level consulting. Effective online support cuts costs and produces quick solutions.
- Top Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for New Orleans, Louisiana Organizations
Progent's nationwide roster of certified consultants and technical experts can deliver New Orleans, Louisiana businesses a broad array of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- Active Directory Design
- Office 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, Amazon AWS, Google Cloud
- Remote IT Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenApp Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Video Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More Details About Progent's Consulting Support for Network Service Providers in New Orleans, Louisiana To learn additional information about Progent's consulting program for network service firms in New Orleans, Louisiana, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Immediate ISA 2004 Consultant Services
Technology Consulting Internet Security and Acceleration Server
Progent's certified Forefront TMG and ISA Server 2006 consultants can help you to design, deploy, and support a configuration of Forefront Threat Management Server 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, speed and manageability that your company needs.
Consultant VLAN Test Lab
network evaluation Lab Engineers
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing cost-effective migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent customers without sufficient in-house resources to assemble effective pilot environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital network projects on schedule.
SharePoint 2019 and SQL Server Online Help
SharePoint 2019 PowerApps Support Outsourcing
Progent's certified SharePoint 2019 and SharePoint Online consultants offer economical online and on-premises expertise, software development, and debugging services for organizations of any size who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud-based infrastructure into a cohesive intranet solution.
Windows Server 2012R2 upgrade Consulting Services
Windows Server 2012R2 Server Manager Onsite Technical Support
Progent's Microsoft-certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create test systems and rollout strategies, optimize your network infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT management staff, create an enterprise-wide security strategy, streamline network administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Network Consulting From Home Job
Jobs MCSE
Progent wants to find staff-level, results-driven Microsoft accredited engineers with MCSE certification; Cisco accredited system engineers with Cisco CCDP or CCIE credentials; security professionals who have CISSP or CISM or equivalent security credentials; and advanced system architecture experts with a background in mobile access, wireless networking, high availability, business continuity, information preservation, and virtual servers. Progent also is hiring professionals to join Progent's staff of help desk support technicians and remote troubleshooting experts. In addition, Progent is hiring talented administrators able to operate effectively in Progent's high-growth, virtual office culture.
Cybersecurity Tech Services Apple Mac Virus Protection
Mac Virus Recovery Technical Support
Progent's CISM-certified security consultants can show you how to secure your Mac environment through professional support offerings such as performing security tests, clean up after virus and denial of service penetrations, setting up firewalls, integrating secure remote and mobile access, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy adapted for the particular objectives of your business information system.
Symantec VPN Testing
Symantec VelociRaptor Cybersecurity Group
Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN products including the Raptor and Symantec VelociRaptor family or show you how to upgrade to current firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security plan that can incorporate firewall and VPN devices and utilities, outsourced security and network protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your one-stop source for continuing network help, administration, education, and security expertise.
Support Exchange Server 2007
Award Winning Remote Consulting Exchange 2007
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration plan that avoids network disruption, reduces ongoing support demands, and makes your Exchange Server 2007 easy to manage. For complicated multi-server or multi-site migrations, Progent has the knowledge and experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Exchange 2007 Server.
Microsoft ISA 2004 Server Support
ISA 2000 Server IT Services
Progent's certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for IT networks with multiple offices, remote workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your network security needs without overly restricting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Services Dynamics GP Customization
Top Ranked Dynamics GP Custom Software Professionals
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create specialized mission-critical programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to analyze your business more thoroughly, turning uncooked information into useful understanding of your business.
NLB Test Lab Consult
Project Management Test Lab Consultant
Progent's Test and Training Lab at the QTS Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent customers without adequate internal resources to assemble effective test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical network initiatives on schedule.
QTS Colocation Center Professional
QTS Sacramento Internet Data Center Professionals
The QTS Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are now utilizing the QTS Sacramento data center as a colocation site or if you are planning on moving your main or disaster recovery system to Herakles/QTS, Progent can provide a variety of budget-friendly consulting services including data center migration, system deployment and updates, infrastructure optimization, project management services, virtualization configuration, remote monitoring, automated network management, software development, disaster recovery planning, security assessment, and the support of Progent's Test Lab.
Specialist WLAN Site Survey
WLAN Site Survey Remote Troubleshooting
Progent’s Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless network adapted to your facilities, providing you a wireless solution that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service.
Cisco IP Video phones On-site Support
Cisco VoIP phones Help and Support
Progent's Cisco certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
On-site Support Windows Server 2019 Virtual Machine
Windows 2019 Computer Engineer
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major improvements in capacity, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
macOS Disaster Recovery Consulting Services
Consulting Services Apple OS X Infrastructure
Progent's CISM-certified security staff can show you how to protect your Apple Mac network through professional services such as running security tests, recovery from virus and denial of service attacks, configuring firewalls, implementing safe remote and mobile connectivity, deploying automated software for protection against viruses, spam, and malware, and developing a company-wide security plan adapted for the specific goals of your business network.
Cisco Planning IT Outsourcing
Cisco CCIE Remote IT Specialists
Progent's Cisco certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, deploy, administer, optimize, and debug high-availability, extensible network environments suitable for public networks.
Emergency Consultant Services Solaris Online
Sun Solaris Remote Services
Progent offers national urgent phone support and troubleshooting services for businesses that run UNIX or Linux environments or whose information systems feature a mix of UNIX and Microsoft Windows products. Online technical support provides optimum leverage for your information technology budget by preserving client productivity and limiting the time billed for computer repair services. Advanced remote support tools and skilled technicians and engineers allow Progent to handle the majority of IT issues without wasting time and money by going to your site. In the vast majority of cases your IT problems can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA premier security professionals to help you with the toughest network problems.
Small Business Network Consulting Firm Microsoft Consulting Best Practices
Microsoft Consulting Best Practices Computer Network Specialists
Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, in the trenches of IT service, performing a broad range of IT tasks for a large array of customers. Every Progent consultant shares a refined set of personal best practices that are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.
Setup and Support PowerPoint for Mac
Troubleshooting Excel for Mac PivotTables
Microsoft Mac Office allows Apple Macintosh users to run the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can show you how to configure Mac Office on a multi-vendor environment that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the latest capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and network resources with co-workers who run Microsoft Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that combine Apple Macintosh with Microsoft Windows computers with extensive resource sharing, or networks which carefully limit sharing between Mac and Windows users.
Dynamics GP Software Development On-site Technical Support
Dynamics GP Continuum Specialists
Progent's expertise providing Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom line-of-business applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can show you how to create reports that allow you to analyze your business more thoroughly, transforming uncooked information into useful insights into your company and customers.
Private Cloud Hosting Consultants
Private Cloud Solutions Professionals
Progent's Private Cloud Hosting outsourcing offers comprehensive hosting of a small company's servers in an environment that delivers the maximum degree of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting options are built upon mature virtualization techniques that allow small and midsize businesses with multi- platform environments to economize significantly on the expense of capital equipment, system support, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
24/7 Online Photoshop Training Phone Support Services
Computer Outsourcing Consultant Online Photoshop Training
Progent's webinar training classes provide small businesses the affordability, simplicity, and flexibility of virtual seminars and the effective pedagogic techniques of experienced instructors who utilize the latest technology to emulate live, interactive learning environments. Progent can provide remote education for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Outlook: MS Dynamics accounting and management reporting solutions such as Microsoft Dynamics GP; plus additional leading desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Remote Network Auditing Cybersecurity Contractor
Law, Investigation and Ethics information Systems Audit
For smaller businesses, computer security and information assurance and regulatory compliance can be too complicated to stay ahead of yet too risky to overlook. The largest biggest institutions have been breached, and the leading cloud services have on occasion been taken down. It looks as though there's nowhere to run. Progent makes it economical for smaller companies to implement vital IT security tasks successfully by offering the benefit of billed time to the closest minute without any minimum billing for remote support. This means you have access to a seasoned information consultant to deliver precisely the knowledge you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any level of system security including vulnerability audits, virus defense and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.
Power BI Sharing Integration
Power BI Connectors Reporting
Progent's Power BI consultants can assist you to plan, deploy, manage, enhance or debug your Power BI solution. Progent's database experts can assist you to organize your target data for Power BI visualizations. Progent can help you build and manage an onsite, cloud, or hybrid architecture for Power BI.
Debian Linux Consulting
Largest Support and Integration Linux
Progent's Linux consulting services provide small and mid-size businesses and developers support for administering and maintaining Linux systems that run with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide array of expertise provides you with a convenient one-stop source to show you how to build and maintain a protected and robust cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
64-bit Server IT Consultant
Urgent Consult 64-bit Migration
Progent’s Microsoft-expert engineers can help your organization to enhance your application servers and/or desktops from 32 to 64 bits. Progent can help your company to understand the risks and benefits of upgrading to 64-bit processing, plan an affordable migration strategy that reduces operational interruptions, and deliver inexpensive, expert online help to assist your company to install 64-bit operating systems and application software on your existing computers.
Cisco VPN On-site Support
Cisco Virtual Private Network Specialist
Cisco's security and offsite connectivity technology for small to medium sized companies offer a complete array of easy-to-administer protection products to let you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security solutions that align best with your corporate objectives.
24-Hour Microsoft Small Business Server Specialists
Information Technology Consulting Microsoft SBS 2011
Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT expert with hands-on background and broad knowledge in planning and building cohesive end-to-end information technology systems. Progent's Microsoft-certified experts have broad experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, administering, and troubleshooting network environments powered by the SBS line of servers and programs.
Top Technical Support Services SharePoint Server 2010
SharePoint InfoPath Forms Services Professional
Progent's Microsoft consultants can provide cost-effective online support and programming services to assist you to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can involve web sites that can function as intranets, extranets, document management applications, wikis, data marts, business analytics, enterprise-wide search, workflows, and other utilities to support and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's familiar desktop applications like Office Excel, Word, Outlook, and Project. Progent can help you to upgrade from previous versions of SharePoint or adapt a mix of web technologies into a unified and easy-to-manage SharePoint 2010 environment.
ISA 2006 Firewall Consultant Services
Internet Security and Acceleration Server 2006 Online Support
Application Publishing with ISA Server 2006 allows greater protection of intranet applications while supporting increased efficiency by making these resources accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can protect corporate applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server 2006 consultants can help you design, deploy, set up, and support ISA Server 2006 on your system so your business benefits from a highly functional and affordable balance of security, productivity, and speed.
Progent Management Team Systems Engineer
Progent Management Team Small Business IT Consulting
Progent's management team includes seasoned veterans with decades of experience providing network consulting, troubleshooting, and strategic IT planning to organizations ranging in size from small offices to global enterprises. Great service calls for great personnel, and Progent is proud to have assembled a management team that can provide businesses with the best service value in the industry.
24 Hour SQL Server 2016 Enterprise Consulting
SQL Server 2016 Backup Encryption Technical Consultant
Microsoft SQL Server 2016 introduces major improvements in speed, scale, data security, availability, mobile computing integration, plus integrated BI. New features include PolyBase for processing relational and non-relational files in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide online and onsite support to help businesses of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.
Linux with Windows Consulting Services
Linux with Windows Engineers
If your business network mixes Linux-based products technology with MS Windows, Progent can assist you to incorporate your computers into a cohesive environment that permits all your OS platforms to coexist for easy administration, transparent dataflow, high reliability, enhanced throughput, and strong protection. Progent's UNIX/Linux and Windows coexistence assistance offerings include IT infrastructure integration and service, consulting for Windows services for UNIX, online network monitoring and administration, online network support and repair, in-person technical support, and Contact Center support.
Troubleshooting Microsoft Windows 2000
Expert Microsoft Certified Remote Support Windows 2000
Progent's certified Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2K Servers and can simplify system administration, offer technical support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and implement a strategy to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in setting up pilot installations to reduce the obstacles involved with migrating to Windows 2003 Server by identifying potential hardware and software compatibility problems.
CCDP Certified PIX Technical Support
Top Security Setup and Support
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not offer support these devices. Progent still offers technical assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to migrate to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Microsoft Expert Exchange Email Hosting Professional
Technology Professional Exchange Server Hosting
Progent's MS Exchange Hosting Support Services provide an enterprise-class data center that features backed-up electrical and environmental control systems,
Microsoft Lync Presence Engineer
Lync Server 2013 Web Apps Server Technology Professional
Lync 2013, renamed Skype for Business, allows organizations of any size to create a manageable and protected communications ecosystem that permits the modern BYOD computing style with instant messaging, real-time presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and network architects can help you to assess the advantages of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.
Forefront TMG 2010 Online Troubleshooting
Forefront Threat Management Gateway Technical Support
Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server and provides a centrally managed web gateway that acts as a one-server platform for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security reporting capabilities, permits custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to lower expenses and improve recoverability. Progent's Microsoft-certified consultants can assist you to plan and execute pilot and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also assist your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Firepower Services Computer Engineer
Cisco Firesight Management IT Consulting
Cisco's Firepower Next Generation Firewalls deliver a major performance boost over Cisco's previous-generation ASA 5500-X security appliances and offer centralized management of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally control IT ecosystems that include local offices, data centers, and cloud resources.
Award Winning WLAN Site Survey Engineer
WLAN Site Survey On-site Technical Support
Progent’s Wireless Site Survey assists you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing you a wireless solution that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service.
