Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Raleigh
ProgentProgent's consulting support for network service organizations in Raleigh North Caroline enables your company to offer your customers Progent's consulting and Help Desk support using your company's brand as a seamless augmentation of your regular IT services group. This can ease the way for you to add to your client base, flesh out your service offerings, satisfy your customers, and improve your profits.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and data security consultants have worked as transparent expansions to the support staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network support company with two decades of experience delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of professional services. Progent bills your firm directly and performs under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But full-featured ticketing platforms are not just costly to license and staff, but also challenging to set up and maintain. Smaller IT service organizations do not have the necessary resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support volume, the diversity of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available throughout the country at additional cost.
  • You have full control of your clients and billing.
  • Your clients enter service requests by means of your custom branded Internet portal, a toll-free number, or by directing an email to your specified email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and strategic in-house competencies steadily without being forced to decline opportunities owing to a gap in in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, under your direction, and bills you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent utilizes an advanced reporting platform to make sure all IT services performed are thoroughly described. This makes it easy for support group to shift account assignments to in-house consultants once you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and safely accept additional opportunities beyond your core fields of excellence and open additional territories without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more services to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable roster of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote support cuts costs and produces quick results.
  • Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Raleigh, North Caroline Businesses
Progent's nationwide roster of certified engineers can provide Raleigh, North Caroline organizations a broad range of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Support for IT Service Providers in Raleigh, North Caroline
To learn additional details about Progent's reseller program for IT service organizations in Raleigh, North Caroline, call 1-800-993-9400 or see Contact Progent.