Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Raleigh
ProgentProgentís consulting services for IT service organizations in Raleigh North Caroline allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent extension of your regular IT support group. This can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure engineers, PC integration and troubleshooting technicians, network admins, and data security professionals have worked as transparent supplements to the support groups of some of the worldís biggest IT service businesses. Progentís range of expertise allows you to widen the scope of your IT support business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but challenging to configure and maintain. Smaller IT service organizations do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT service firms a practical way to retain their custom branding while providing their customers world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program allow you to expand your support workload, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metros is offered throughout the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter incident reports by means of your custom branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to decline new business owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced service documentation platform to ensure that all services performed are fully described. This enables your IT support organization to shift account responsibilities to in-house consultants when you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and affordably accept additional opportunities beyond your main areas of excellence and open new territories without assuming the risks associated with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive network service provider by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service business.
  • Rapid Problem Escalation: With a large roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces quick results.
  • Major Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Raleigh, North Caroline Businesses
Progent's veteran team of certified engineers can deliver Raleigh, North Caroline businesses a wide array of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Support for Network Service Organizations in Raleigh, North Caroline
To learn additional details about Progent's consulting program for IT service organizations in Raleigh, North Caroline, call 1-800-993-9400 or visit Contact Progent.