Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in San Mateo
ProgentProgentís consulting services for IT service firms in San Mateo California allows you to provide your customers Progent's consulting and Help Desk support using your company's brand as a transparent augmentation of your regular network support team. This can ease the way for you to add to your client base, flesh out your service offerings, create happy clients, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT administrators, and data security professionals have worked as transparent extensions to the support groups of some of the worldís largest IT support businesses. Progentís breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progentís transparency helps you promote and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has provided online IT support and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class services. Progent bills you directly and works under your direction to provide your clients support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful service desk. But full-featured ticketing platforms are not just costly to license and staff, but also a hassle to configure and maintain. Smaller IT service companies do not have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their custom branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your support workload, the diversity of technologies your company can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support companies include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available across the country at extra cost.
  • You have full control of your customers and billing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service organizations allows you to become a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and core IT skills steadily without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent supplement to your internal support group, responding to your coordination, and invoices you rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an enterprise-class service documentation system to ensure that all IT services performed are fully described. This allows your IT support organization to shift service assignments to internal personnel once you have enough people and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept more opportunities beyond your main areas of expertise and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Online Support Experts: For 20 years, Progent has provided remote network support from Help Desk support to high-level consulting. Efficient remote support cuts costs and produces fast results.
  • Top Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for San Mateo, California Businesses
Progent's seasoned team of certified consultants can provide San Mateo, California organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Learn More Details About Progent's Reseller Program for Network Service Providers in San Mateo, California
To learn more details about Progent's reseller program for network service organizations in San Mateo, California, call 1-800-993-9400 or refer to Contact Progent.