Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in San Mateo
ProgentProgent's consulting support for IT service organizations in San Mateo California allows your company to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent augmentation of your regular network services team. These services can help you grow your client base, expand your service catalog, create happy clients, and increase your profits.

Progent's nationwide roster of network experts, PC support technicians, IT admins, and data security professionals have worked as transparent adjuncts to the IT staffs of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT support practice, and Progent's transparency lets you strengthen and protect your branding.

Progent is a network consulting firm with two decades of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer support firm in the world. Progent has provided online technical support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not just costly to acquire and staff, but also difficult to configure and manage. Small or niche IT service organizations rarely have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service firms an economical way to keep their own branding while delivering their clients responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is available throughout the country at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients submit requests using your own branded Internet portal, an 800 number, or by directing an email to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to act as a sole point of contact for virtually all technical expertise your customers may need. You can grow your staff and core in-house competencies steadily without being forced to say no to new business due to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your direction, and bills you instead of your customer.
  • Granular Billing: Progent charges by the minute to reign in costs.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting platform to make sure all IT services performed are fully documented. This makes it easy for you to transfer account assignments to in-house personnel when you have sufficient people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can easily and affordably accept more opportunities beyond your core areas of expertise and serve additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own brand.
  • Flesh Out Your Services Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Escalation: With a sizable roster of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
  • Online Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient online support cuts costs while delivering fast solutions.
  • Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for San Mateo, California Companies
Progent's nationwide roster of certified consultants and technical experts offers San Mateo, California businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in San Mateo, California
To learn additional details about Progent's reseller support for network service firms in San Mateo, California, call 1-800-993-9400 or see Contact Progent.