Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Santa Cruz
ProgentProgentís consulting services for IT service organizations in Santa Cruz California enables you to provide your clients Progent's consulting and Help Desk Call Center support under your company's own branding as a seamless augmentation of your in-house IT services team. These services can put you on the fast track to grow your client base, expand your service catalog, create happy customers, and increase your profits.

Progent's team of network experts, PC support technicians, IT administrators, and data security consultants have worked as transparent supplements to the support groups of some of the worldís biggest IT service firms. Progentís breadth and depth of expertise enables you to broaden the capabilities of your IT service business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's consulting program for network service firms features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and works under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to set up and manage. Small or niche IT service providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service organizations a practical way to retain their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to increase your support workload, the range of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

  • Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metro areas is offered throughout the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients enter service requests by means of your own branded web portal, a toll-free phone number, or by directing an email to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service providers allows your support team to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills at your own pace without being forced to decline opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, responding to your coordination, and bills you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced documentation system to make sure all services performed are thoroughly described. This enables your IT support organization to transfer account responsibilities to in-house personnel when you have enough people and relevant technical skills.
Key advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept additional opportunities outside your main fields of expertise and open additional geographies without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by offering more services to more clients under your own brand.
  • Add to Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
  • Fast Escalation: Thanks to a large roster of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk services to high-level consulting. Effective online service saves money while delivering quick solutions.
  • Major Industry Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Santa Cruz, California Organizations
Progent's veteran roster of certified engineers can provide Santa Cruz, California companies a broad range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More About Progent's Consulting Program for Network Service Firms in Santa Cruz, California
For additional information about Progent's reseller program for IT service organizations in Santa Cruz, California, call 1-800-993-9400 or refer to Contact Progent.