Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Santa Cruz
ProgentProgent's consulting services for IT service organizations in Santa Cruz California enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support with your company's brand as a transparent augmentation of your in-house IT support group. This can ease the way for you to grow your client base, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide team of network experts, PC support technicians, IT admins, and data security consultants have worked as seamless adjuncts to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to widen the scope of your IT support business, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting company with 20 years of background delivering remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided remote IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service organizations features transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing systems are not just costly to license and staff, but challenging to configure and maintain. Smaller IT support companies rarely have the necessary budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations a practical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises service in larger metros is available throughout the country at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers submit incident reports by means of your branded web portal, a toll-free number, or by sending a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Help Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without being forced to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal IT service group, under your management, and invoices you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting system to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house personnel once you have sufficient people and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept additional jobs outside your main areas of excellence and open additional geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can act as a dependable resource for growing your IT support operations.
  • Rapid Escalation: With a sizable roster of top-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
  • Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support from Call Center services to advanced consulting. Effective online service saves money while delivering fast results.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Santa Cruz, California Companies
Progent's veteran team of certified engineers can provide Santa Cruz, California businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Support for IT Service Providers in Santa Cruz, California
For additional information about Progent's consulting program for IT service firms in Santa Cruz, California, call 1-800-993-9400 or refer to Contact Progent.